Menu
Login
Replied
I asked to block my account around 26 january 2024. It wasn't blocked until today. After sending an email I saw that the team didn't answer so I thought it is a wrong email because usually it should answer to this request during 1-2 days maximum. Anyway I deposited 2000 norwegian krones in the account and I placed some football bets. I made around 4100 norwegian krones. Yesterday I placed two bets for saturday ( around 2000 NOK) . Now I have 2100 NOK left on the account and 2000 locked on bets for saturday, but my account just got blocked some hours ago and I called the 1xbet contact number and they said they couldn't help me neither recover the money neither re-open my account. I want to know if I can get the money from the bets of tomorrow if they go through, as well as is it possible to re-open the account? Also if not, can I withdraw my 2100NOK + whatever bet wins tomorrow? I am complaining here because I feel like I am being scammed over the phone when I talked to one of 1xbet employees as he said he can't help me because he can't access my account because it's blocked and he didn't even reassure me that my funds are not deleted / stolen from this company.
Claimed loss: Between 2000 NOK and 6000 NOK
Desired outcome: Either re-open my account with my funds and the current bets made, or refund the money that I currently have in my account + the money of the result of the bets.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I asked about closing my account january 26, and I didn't get any response. Since this should take maximum a day or two to respond and close the account I thought that I sent the message to a wrong email adress. Anyway I deposited 2000 NOK two days ago and they'd let me do that. I placed some bets and made 2000 NOK, then I tried to withdraw 2000 NOK. It wouldn't let me withdraw. I sent an email to fix this problem and they didn't answer it. The rest I placed another two bets yesterday. Anyway I have 2100NOK in my account now and two bets opened with the value of 2000NOK. Today some hours before I received an email saying my account got blocked and all my funds are stuck in there. I called the contact number and they didn't want to help me at all saying they don't have any way to see my 1xbet even though I gave them all the neccessary information to check. This company should be legit as I searched beforehand but this is not acceptable. I either want a refund with my money + whatever the bets outcome is, or I want my account re-opened with all my money on it + whatever result of the bets is.
yes, I don't know my gaming ID since I can't log into my account. But I shared my number and email linked to the account on this website already so I think you can find it. Anyway, I asked about blocking this account many many days ago, but no answer. I could still deposit and play, so I thought the email didn't even go through. I deposited and kept playing without problem for days. The day I want to withdraw I couldn't. I sent an email to why is this happening and I can't withdraw, and a few hours later I received an email saying my account is blocked. I am supposed to have around 6000 NOK there now because I had some games in before it blocked and they won. So I would like either my account unblocked or a refund of all these money.
my email associated with the account is elanssari2000@gmail.com and the email i contacted and that answered me is info-en@1xbet-team.com
I did already do that days ago but they don't answer. I called the number as well but they didn't help me with nothing
Hello, I sent it as soon as my account got blocked. 2 february at 16:15. Also I received one email today saying to follow through with 1xbet via telegram. Is it the website real email? or just a scam? I'll post the email picture here below
Ok i am waiting, I didn't get any answer yet. I will notify when I get an answer
ok. I am waiting
