1xBet review: Incorrect sports bet settlement

Hello Alex (1XBet Team),

Here's the information you have requested in order to review my complaint.

My gaming ID: [protected]

Betslip #: [protected]

2 Sources for the outcome of fight which was incorrectly marked in my bet: https://www.tapology.com/fightcenter/bouts/823172-rizin-45-kyoji-horiguchi-vs-makoto-shinryu

https://www.sherdog.com/events/Rizin-FF-Rizin-45-100045

As you can see both clearly state that the fight ended 3:44 into round 2, which is over the 1.5 round duration that the O1.5 bet requires to win.

Thanks,

Msgbets

Hello Alex,

Also according to your TERMS AND CONDITIONS https://1xbet.com/en/information/rules/10 (10.8, subcategory: 4. Total Rounds"), it states "Total Rounds”. Customers need to predict the number of rounds in a bout. For bet settlement purposes, only rounds in which more than half the allocated time has elapsed count.

2 minutes 30 seconds is deemed to be half of a 5-minute round. Therefore, a total of 2.5 rounds refers to 2 minutes 30 seconds of the 3rd round.

Surely you can understand that listing bets as Over or Under 1.5 rounds implies that half (0.5) rounds are taken into account. If settlement depends only on completed rounds then 1xBet should list it as Over/Under 2 rounds (whole numbers = whole rounds).

Listing these bets as 1.5 and then settling based on 2 rounds is deliberately misleading. Therefore, I request that due to the confusing nature of this line, you should change my bet to be settled a win.

Hi Alex,

There's no reason why mixed martial arts bets should be settled differently from UFC bets as it is essentially the same sport.

More importantly, you did not respond to my point about the bet being listed as Over 1.5 rounds. This is very misleading, as listing a line that says 1.5 rounds implies that half of a round will determine the settlement.

Do you understand why listing the bets this way is dishonest? If the rule is that only completed rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds.

Hi Alex,

Again, you did not address my question about how or why 1Xbet lists these bets using 0.5 rounds and ignores this during settlement. This is misleading and will undoubtedly cause other customers to face the same issue.

If the rules are that only completed MMA rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds. Only your UFC bets should be listed as Over/Under 1.5 or 2.5 rounds since those are determined by half rounds.

If this bet was listed according to completed rounds and said Over 1 round, it should be a win. If it was listed as Over 2 rounds, it would be a loss, clear and simple. But since you listed it as Over 1.5 rounds, it is a win, and your rules saying otherwise are not consistent with the way the line was labeled.

If you refuse to understand how the 1xBet method of listing/settling this type of bet is misleading, I will need to further escalate this issue to your regulator. As I absolutely disagree with the way you are taking no responsibility for the confusing nature of how these bets are listed and then settled.