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On December 31st I placed a parlay bet for 2 MMA fights in Rizin 45 to last over 1.5 rounds. Based on knowledge of MMA betting and rules in general this means the fights must continue past half way (2min 30sec) of the 2nd round (3 x 5-minute rounds total) to win.
Both of the fights I placed this bet on (Ogikubo vs Dodson and Horiguchi vs Takahashi) did in fact pass the 1.5 round mark. The first fight lasted 3 full rounds and was marked correctly as Over 1.5 rounds. While the second fight (Horiguchi vs Takahashi) ended about 4min into the 2nd round. However, this fight was incorrectly settled as a loss.
I contacted 1XBet customer support chat to review this and they stated the settlement should be a loss because the fight ended before completing round 2.
This is illogical as the betting line says Over/Under 1.5 rounds, the 0.5 implying half a round. If the entire second round needed to be complete this line must instead be listed as Over/Under 2 rounds.
Additionally, in the rules stated on 1XBets own site here https://1xbet.com/en/information/rules it says the following: "Total Rounds”. Customers need to predict the number of rounds in a bout. For bet settlement purposes, only rounds in which more than half the allocated time has elapsed count.
2 minutes 30 seconds is deemed to be half of a 5-minute round. Therefore, a total of 2.5 rounds refers to 2 minutes 30 seconds of the 3rd round. If a bout ends exactly 2 minutes 30 seconds into a round, “Over/Under” bets on the total number of rounds will be void. If the first round ends in the first two minutes, “Total Rounds Under 0.5” bets win."
These rules quite clearly define the importance of half a round the same way I understood for an Over 1.5 round bet.
I asked that this matter be escalated to a higher support team but the representative ended the chat. I also sent this same detailed response to their email query form on December 31st and have yet to receive any reply as of January 25th.
Attached are images of the betslip before and after it was settled, my chat with customer support, and the rules on the 1xbet site stating how Over/Under bets are decided.
This bet should be corrected as a win and my winnings transferred to my account (account #[protected]).
Claimed loss: CAD $1740 ($870 wager + winnings)
Desired outcome: Please correctly settle this bet as a win and return the winnings to me.
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Hello Alex (1XBet Team),
Here's the information you have requested in order to review my complaint.
My gaming ID: [protected]
Betslip #: [protected]
2 Sources for the outcome of fight which was incorrectly marked in my bet: https://www.tapology.com/fightcenter/bouts/823172-rizin-45-kyoji-horiguchi-vs-makoto-shinryu
https://www.sherdog.com/events/Rizin-FF-Rizin-45-100045
As you can see both clearly state that the fight ended 3:44 into round 2, which is over the 1.5 round duration that the O1.5 bet requires to win.
Thanks,
Msgbets
Hello Alex,
Also according to your TERMS AND CONDITIONS https://1xbet.com/en/information/rules/10 (10.8, subcategory: 4. Total Rounds"), it states "Total Rounds”. Customers need to predict the number of rounds in a bout. For bet settlement purposes, only rounds in which more than half the allocated time has elapsed count.
2 minutes 30 seconds is deemed to be half of a 5-minute round. Therefore, a total of 2.5 rounds refers to 2 minutes 30 seconds of the 3rd round.
Surely you can understand that listing bets as Over or Under 1.5 rounds implies that half (0.5) rounds are taken into account. If settlement depends only on completed rounds then 1xBet should list it as Over/Under 2 rounds (whole numbers = whole rounds).
Listing these bets as 1.5 and then settling based on 2 rounds is deliberately misleading. Therefore, I request that due to the confusing nature of this line, you should change my bet to be settled a win.
Hi Alex,
There's no reason why mixed martial arts bets should be settled differently from UFC bets as it is essentially the same sport.
More importantly, you did not respond to my point about the bet being listed as Over 1.5 rounds. This is very misleading, as listing a line that says 1.5 rounds implies that half of a round will determine the settlement.
Do you understand why listing the bets this way is dishonest? If the rule is that only completed rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds.
Hi Alex,
Again, you did not address my question about how or why 1Xbet lists these bets using 0.5 rounds and ignores this during settlement. This is misleading and will undoubtedly cause other customers to face the same issue.
If the rules are that only completed MMA rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds. Only your UFC bets should be listed as Over/Under 1.5 or 2.5 rounds since those are determined by half rounds.
If this bet was listed according to completed rounds and said Over 1 round, it should be a win. If it was listed as Over 2 rounds, it would be a loss, clear and simple. But since you listed it as Over 1.5 rounds, it is a win, and your rules saying otherwise are not consistent with the way the line was labeled.
If you refuse to understand how the 1xBet method of listing/settling this type of bet is misleading, I will need to further escalate this issue to your regulator. As I absolutely disagree with the way you are taking no responsibility for the confusing nature of how these bets are listed and then settled.
This complaint has been resolved automatically due to user's inactivity.
