1xBet review: Lost my account

Dear md mojammel,

Thank you for reaching out to us. We value your feedback and would like to assist you in resolving any problems you might have encountered.

To assist you better, could you please provide more details about your recent experience including your gaming ID? Our dedicated team will thoroughly investigate the matter once we have more information from you.

We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.

Looking forward to hearing from you soon.

Best regards,

Alex, the 1xBet Team

Dear md mojammel,

Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.

Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.

Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules

We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.

Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.

We have indicated the rules that were violated and led to blocking of accounts:

2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.

2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.

Thank you for your cooperation and understanding.

Sincerely,

Alex, the 1xBet Team.

Dear md mojammel,

We hope this message finds you well.

Our security team has informed us that your recent withdrawal exceeded the total amount you had deposited into your gaming account. Consequently, your account balance is currently depleted, and there are no funds available for further transactions.

Thank you for your understanding.

Sincerely,

Alex, the 1xBet Team.

Dear md mojammel,

Thank you for getting in touch with us.

We understand your concerns, and we value your cooperation in this matter. As stated in our TERMS AND CONDITIONS (https://1xbet.com/en/information/rules/7), particularly in clause 7.1.3, ""The company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified.""

Moreover, the creation of multiple accounts stands in direct violation of our company policies (as detailed in clauses 7.1.1 and 7.1.3), leading to the permanent suspension of the account. While we sympathize with your circumstances, it's vital to emphasize that the decision taken by our security team cannot be reconsidered. Our commitment to upholding the integrity of our policies remains unwavering, despite our appreciation for your loyalty.

If you have any further questions or need assistance with any other matters, please don't hesitate to contact us.

Thank you for your understanding.

Sincerely,

Alex, the 1xBet Team.

Dear md mojammel,

Thank you for getting in touch with us.

Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. There you could read that you are not allowed to create more than 1 account.

All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules

We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.

Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.

Thank you for your understanding.

Sincerely,

Alex, the 1xBet Team.

Dear md mojammel,

Thank you for your message. As you're already aware, the reason for the account block is a clear violation of our company policy regarding multiple accounts (as indicated in clauses 7.1.1 and 7.1.3).

We must emphasize that, based on our policies, the decision to block the account is final, and it will not be reopened. We thank you for your cooperation.

Sincerely,

Alex, the 1xBet Team.