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Even after doing so many emails, sending them bank statement for hundreds of time, Im tired & frustrated. Worst customer service I've ever seen where you have to do financial transactions. There is no clarity, no efforts from customer service to solve your issue, they want every work to get done by me.
I withdrew 9730 INR on 6 January on 7 January around 12 am, I received notification, Your withdrawal is successful. But today is 26 January & I haven't received it till the date. I've sended them mail many times, provided them bank statements from 5.01.2024 to 26.01.2023 (today's date) too. But now they're asking me to complain in my bank & give them stamped letter. These fools don't even know about complaint has to be done by the sender as we have to select a transaction while complaining. Receiver can't complaint in his bank, although I still complained in my bank with reference number given by them through mail. My bank said the reference number they provided is wrong & they can't trace anything with it. Transactions takes maximum 48 hours if its not recieved by the user then the sender will get refund. I told them that but they're still repeating the same daily. In the end, I lost money, I lost lot of my time & trust too. Statement have many transactions of 1xbet including withdrawal & deposit but not that 9730 INR. That was the proof which is considered to be top evidence in financial sector but they're not trusting that. They should tell their agent to complaint in his bank with my statement but what they're doing is just formalities & copy paste job. I did everything I can in these 20 days.
My Gaming ID : [protected]
Withdrawal Amount: 9730
Claimed loss: 9730 INR
Desired outcome: Pay My Money as soon as possible
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The mail i received from them today's is we can't do anything, provider already sent the amount, Is this is what you call actively working, How can they say this after seeing proofs & bank statements hundreds times. If they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected] f they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected]
If they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected]
Yes read my mail, I entered my name in account number section & you guys sended money there & payment is successful. There is no account number exist with the name Shubham so you'll receive refund if you'll raise this in payment agent's bank. Now we understand where payment goes it never came to my bank it never reverted back to payment agent's bank, but you will eventually get refund cuz there is no bank account with that details. So make this process fast by explaining this to ur bank & get the refund. & Provide me my money in my 1x id as soon as possible so that i can initiate withdraw with entering details in right field. It was not my fault either, in left there was written account number & in the box it was written first name, so I did goes with the left side which was in bold. Although it was not your fault either, but we can fix this. Just get the refund from ur bank by saying you entered Correct details just misplaced it.
This complaint has been resolved automatically due to user's inactivity.
