Menu
Login
Replied
I hope this email finds you well. My name is [othmane dahby], and I am writing to bring to your attention an issue I have been facing with a recent withdrawal transaction.
On November 5, I initiated two separate withdrawals from my account, each amounting to 5000 Moroccan Dirhams. According to my bank statement, I have only received one of these withdrawals, and the other is still pending.
I have already submitted an application through the processing-morocco email address to resolve this matter. However, despite my efforts, it seems that the issue remains unresolved, and I am yet to receive the funds.
I am reaching out to you as I trust this platform and am confident that you value your users. It has been over 10 days since I initially raised this concern, and the delay in resolving the issue is causing me significant frustration.
To assist you in investigating this matter, I have attached my bank statement for the day of the withdrawal, highlighting the two transactions in question. The withdrawal reference numbers are [Reference Number 1] and [Reference Number 2].
I kindly request your urgent attention to this matter and appreciate your prompt assistance in resolving the issue. Your attention to this matter is crucial for my confidence in the platform.
Thank you for your understanding, and I look forward to a swift resolution to this matter
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
ID NUMBER : [protected]
Date of transaction : 05 november 2023
Time of transaction : 08:15 november
Payement method : CIH BANK
On November 5, I initiated two separate withdrawals from my account, each amounting to 5000 Moroccan Dirhams. According to my bank statement, I have only received one of these withdrawals, and the other is still pending.
Till this day i did not receive my secound withdrawal to my bank account as you will see in the screenshot bellow
Hi again mr alex
I don't know why you don't mention both withdrawals in your response , yes i confirm that the two withdrawals was confirmed , but one of thos two withdrawals i didn't receive it in my bank account ! I will send you again my bank statement in 5th of november showing that i received only 1 withdrawal amounting to 5000 dirhams , but i did not receive the secound withdrawal wich also is amounting to 5000 dirhams
Thank you
Did you find a solution for my probleme ? , right now i just want to get my funds back then i want to block this account period .
This complaint has been resolved automatically due to user's inactivity.
