ABX Express
Reviews and Complaints

Hello, i dont know whats the problem but the parcel is hold twice. reason code : waiting time more than 15 mins. what that means? i have been called during delivery, but i didnt answered the call or something else? im not aware that there is any unregistered phone number (which is from abx, etc) in my call log. im not sure whats the problem but pls give me explaination. in a meantime, pls help me resolve this issue. below i attach the tracking details. thanks

Abx express sibu service is very worst.
This is the most worst courier service ever seen!
30/4/19 parcel reached sabah but i not yet receive it until today. I went to abx sibu just now, they just said that the parcel is not reach sibu yet. So how can i get it? from where i get it? there is only one worker who serve at counter.
I called abx express sabah for several times. The answers they gave me is the parcel on the way but already over one week. Holy [censored]! abx hq please settle this matter as soon as possible.

Hi I'm seela me from ipoh perak malaysia
my parcel number is SHX46239483BMY.
Today got I a phone call from your delivery people but unable to attend because me only in home and do some works in home
I did't hear the phone call sound.
After 30 mins I check my phone I saw miss call and message from your delivery people. Again I make call she didn't attended. Four time me make a call she didt atten. Thn my husband try to call in her mobile she attent and talk very rude with my husband. My husband say why talk rude I will complain ur office then she say whatever you want do it I don't care.
Now only I know she purposely avoid my call
Your people don't know the way of how to talk with customers?. Is that fair?..
Your delivery person name I don't know but I have the phone number [protected] more me attach the call details and msg details

Dear Sir,

I have couriered a parcel on the 22nd April from Kota Kinabalu to Putrajaya Kuala Lumpur which the parcel supposed to arrive on the next day. My reference no. is [protected]

On the 30th April, the receiver surprisingly inform us that they had not received the parcel. I called up abx office 03-[protected] to check the status. The operator told me that the parcel had arrived to Kajang Branch on the 24th April, however did not continue to deliver to the receiver address. She then told me she would call up the branch manager to follow up the case and ask them to deliver on the next working day 2nd May.

i called the abx then on 2nd of May, someone told me the same status and even kick the ball to me and ask me to call the Kajang branch directly to check whats going on with them. It is so irresponsible. They are so ignorant on the delay. The operator told me they have a person in-charge in this case, Ms Walla, and would update me the next morning before 10am.

Obviously, the next day no one called me up to update me. I called up abx to check again on 2pm, same story the operator told me that the parcel was stuck at Kajang branch but they could not explain what caused the problem to have overdue delay. I managed to spoke to Ms Walla also, she seem have no clue what happened to Kajang bracnh and she cannot get contacted with any persons in that branch. Anyhow, She assured me she would find out and update me the status by 6pm on the same day. But i did not receive any call till now. Seem like the whole Kajang Branch operation was completely broken down and no one in the office could think of solutions to help me, instead, they just ask me to wait one day after another day.

I would like to lodge my complain about the unsatisfactory services that your office provided to me. The parcel i sent was very important to me. Please take all measures that you to take to send the parcel over ASAP.

Frustrated customer,

VT Pong

Recently i have few parcel arrived at ABX. Been avoiding using this sucks company for a while but the dumb seller still using this deadbeat courier. I guess must be the cheap price their paying but still charging me the full price. I wont be hiding anymore because hiding and denying is only for cowards, perverts, criminals and thieves. I called up the gaya street office to tell them that i will pick up the parcel myself since no delivery happen or even happen since the very fiest using this awful, bad service courier in the world. Paying almost Rm100 for all my parcel postage fee only to go and chase it myself. I bought the whole thing, paid it all accordingly and when i want to take the things that i paid for, i had to passed a hurdle called ABX C/S. My god, as i expected the c.s a female that answer the call not only the most rude and annoying person i encountered but the most disrespectful to her customer that paid for their salary and this customer and thousands more that treated badly by this company rules also paod for their bos salary so he can drive a expensive car and wore that 2 pieces suit. I wonder how on earth this company managed to win sabah best courier when the truth was, this couriee is the worst than worst. So this cs girl started sound like she's so irritate that i said i want to self picked up my parcel. And when i said i got few of numbers i wany her to check, i can FELT that she's controlling her own anger from my request. And i myself hang up the phone because of the way she treated the call and my polite gesture as very provoking to me. I had history where i screamed at two previous times when i called ABX and faced the same rude c.s causing my high nlood and stress to double. One of these day, im gonna sue this company. The chinese boss tall guy nerdy looking that managed this ABX branch (ABX IS INTERNATIONAL U S OWN) is worst and helpless guy. Only know want to count money under table.

I have had 3 parcels delivered to abx kota Kinabalu at different times and none of them have actually attempted to send the parcel to my house. I have called and ask to send to my house but none successful. In the end I had to pick up delivery at the office. U might as well call yourselves a mailbox. Lousiest delivery in the whole of kota Kinabalu.

Your company must really focus on correcting your mailmen's behviors, it is absolutely disgraceful and detestable. My parcel was delivered to my address in OUG and for unfortunate circumstances the driver and the mailman had to wait a for a mere passing of time, when I returned home from outside he yelled profanity and cursed me for not being at home. This is completely outrages and abominable, I was treated with No respect and this placed unscrupulousness onto your company's image. Being a labor intensive service it is necessary to focus on the needs to improve your employees by training instead of providing such reprehensible service and presenting anger towards your customers. I hope you would understand the significance of my statement for your improvements through my sickening experience.
Thank you

Please la ABX Kajang branch nobody to pick up the call at all, my parcel already wait for 1 week still cannot receive. Call to HQ also didn't solve my problem, everyday tracking number show shipment out for delivery, on hold then the next day shipment out for delivery again, WTH u guys doing? Closing down soon is it, the most worst courier I ever meet!

Almost 2years I had been collect all my parcel by myself at abx center... Reason need customer need collect by ourself is didn't found driver yet to deliver the parcel. But almost 2years still need collect by ourself... I am paying shipping... Not free of charge! Why still need me wasting my time my transport fee to go there to collect my parcel? Why others services is better than yours such as pos laju? Pls fixed the problem. Thanks

Why your service didnt call me at all? At least please call before return back to the seller. Now I didnt get my items.in tracking its stated that I have bad address. All this time, other courier service can send to me the parcel using that address but with abx express its said bad address? The things is abx only keep the item in just 2 days? Then will return back to the seller without informing the buyer. I have wasted my money and time for waiting this item to reach. Please call back before return the items. I want to get the refund because of your mistake

On 1st April 2019 abx update my parcel is OUT ON COURIER DELIVERY. I wait and wait.

On 2nd April im still waiting.

On 3rd April, i call Kota Kinabalu ABX CS. They said my parcel is on delivery and said they will followup the Runner to send my parcel by that day.

On 4th April still not coming.

The next day 5th April i call again, ABX Cs said the same, that my parcel is on courier delivery by today and will remind the runner for delivery. WHATTTT? Delivery took 5 days to deliver? My place is Lintas, its about 20 minute to Kota Kinabalu.

6th & 7th is Working Holidays. So Monday 8th April i call again. The answer from customer services is still same. BAD SERVICES EVERRR!

Hai, I need to complain staff abx, delivery no manners.
Saya bekerja di office, saya tahu despatch kejar masa untuk hantar barang dan sebagainya. Tapi, saya tengah layan client lain, tanpa beri salam. Dia berdehem kuat seolah2 saya tiada di situ, cakap dengan kuat, marah2.. Saya ni pun bekerja jugak di front office. Ramai orang datang berurusan. Tapi despecth company lain elok je bg salam, tggu tk smpi 5 mnit pun. Tolong bg pencerahan dekat your staff cara kerja yang betul. Sangat mengecewakan. Tiada adab langsung. Your staff cover area shah alam, seksyen 14.

Honestly poslaju is even better. U cant just deliver our items that slow, yknow? When it says 20.1.19 then 20.1.19 it is, or earlier. Kindly upgrade ur system, provide a better service next time. U said it was out for delivery so I waited the whole day for my parcel, bawling my eyes out, wanting to sleep but couldn't because I was waiting for your workers to send. I didn't receive it at the end of the day and u freaking said customer wasn't in? When I was at home the entire day?! Goodness, if you don't want to deliver our items or just too malas because there was no other item to be delivered other than my house, you'd better not working! Is this how u treat your customers? Is this the basic etiquette your company wanted to show us, the customers? Then stop working :)

Been using ABX for quite long now, since always order Taobao and their agent in Malaysia is ABX. Gonna say all these time I am NOT happy about their service.

Once they misroute my package and then I have to wait for another extra few days for it. Then another time is their vehicle broken down, and then got delayed for like 3 days wtf. I wonder if they only have one vehicle?

Gonna say overall their service sucks. Email them also customer service will reply, branches won't reply. Even if you call them they only will say "ya ya ok ok will deliver"

Hi, I've checked in the system my parcel WAS ARRIVED at BTU on 6TH MARCH 2019. Today is 14TH MARCH 2019 and I still haven't receive my parcel yet. I've paid the postage which means the parcel need to deliver to me as per address was given not that I going there to take my parcel. Hope there is improvement regarding these matter for ABX BINTULU BRANCH. Thank you.

I ordered smtg from shopee and eventually received an abx tracking number.. But when I checked, the delivery status aren't of mine but of another person. I contacted abx themselves and they said theyll contact me. I hope they can find my parcel soon enough. I think they wrongly registered my package under a different tracking number so now I cannot track my parcel

12/1/2019 - arrived at a ABX facility

14/1/2019 - out on courier delivery

Sampai skrg sy belum terima brg sy. Kalau belum mau hntar brg, jgn letak status yg kamu on the way mau hntar suda. Bagi harapan palsu betul. Sy harap sy dapat brg sy secepat mungkin.

Pasal attitude, hari tu ada pekerja hntar brg. So my mom ask lah pekerja tu knapa lmbat smpai brg. Then boleh pula dia jawab 'kami tidak layan brg2 dari shopee' . Itu kah attitude kamu layan pelanggan ?

Done call centre written located at kch sarawak but been ans abx from sabah. I hv 2 parcel that arrived by 12/01/19 and on delivery since 13/01/19 16.14pm and my second parcel was on delivered twice. On 14/01/19 I been call the sabah center, they sd already call up the kch abx. Until this morning hvnt rvd anything. And now abx demand I hv to self collect? Wht the point I pd shipping fee? If abx cnnt do work properly or short of staff then dont do business, might no need operate as well. Abx js slowing things only. Why shud abx cooperate with e-shopping if lazy to work. People pay for what they purchase. Abx kuching never response properly. Even many complaints, hod never take action. We're so insecure js bcs this kind of service.

Please call the owner of the parcel before delivering it to someone that say he/she is the represantative...My track record listed that somebody has taken my item but i have no idea about it and i dont even know the person who take my item...stupid abx miri...when you send the item you call the receiver first or send a message or two...its to inform the receiver...not just gave it to someone and let them take the item just like that...

Item 1 - stated in the shopee shipping info that my parcel is out for delivery but none of abx courier guy show up at my workplace to deliver the stuff. Arrived at its facility on 28/12/18, fri and now is 04/01/2019, fri - I haven't receive my item! And now the status is [kch] waiting for collection at abx office?! Seriously!

Item 2 - also arrived at its facility on 28/12/18, fri and now is 04/01/2019, fri - I haven't receive my item as well! The worse part is, it is not even "out on courier delivery"!

Abc express (m) sdn bhd (kuching branch) service is very poor! Very disappointing!