Ackermans
Reviews and Complaints

I purchased a Tecno Pop 2 Air cellphone last year July 2020 from Ackermans Walmer Park, Port Elizabeth and it has started causing problems.

I have access to all my apps on wifi, but with data I cannot access certain apps.

The problem is I do not always have access to wifi and need my apps to work with data as well.

I have taken the phone into Vodacom customer care at Greenacres thinking it may be a network or sim card problem and they have confirmed its a problem with the phone.

I went in to Ackermans Walmer Park where I purchased the phone on the Saturday the 2nd of October 2021 and they were extremely unhelpful and not interested in assisting me or even finding out what the problem was with the phone.

I was told to just bring it back with the box and slip and that it would have to be sent away to see if it is a phone problem or not and if its not a phone problem I would be liable for the costs and that it would take about 3 weeks.

I am a single mother with 3 small kids and I cannot be without a phone, especially for that long.

They did not even take my name or number down or go out their way to assist. They showed no interest at all. Not even a manager was called for me to speak to.

I am extremely happy, especially with the product I bought, but the service I received wasnt much better.

Should anyone from Ackermans wish to contact me the can call me on [protected]

Would also like to find out if anyone has also had a similar phone problem with the Tecno phone?

Good day,

I am very unhappy with how Ackermans Bellville operates.

My husband got a message yesterday that the account application he made has been approved, so after work he went first to the one in Voortrekker and was told the scanner is not working, he must go to the one Middestad which he did and there they said they don't have cards, I mean couldn't they have borrowed cards from the one in Voortrekker ? Worst part the lady assisting him said he can go to the other branches to get the card, while he works in Bellville and where we staying there is no Ackemans.

I must admit the service is poor seriously, they must just work on it.
Ackermans is a very big company that has been running for years with a good reputation and accounts are being opened on daily basis and why not having enough cards ? what was the point of opening the second one in Middestad while it can't be useful or co operate with the one in Voortrekker?

Went for an exchange at your Worcester CBD Branch. Cashier who assisted, Terry, told me to take my garments out of the bag, as if there was something wrong with it. Did not greet, the supervisor who came to authorize did not even greet when she came to the till. They didn't even ask if the other stock on the slip is fine. Terry gave me the slip and said "sign", not please sign at the bottom mam, nothing, just "sign". My slip was put in the bag and my bag was pushed aside.

Your management in 1451 Musina Ackermans are rude towards customers and their staff, they harass staff in front of customers, they are mean sour, arrogant management to lead the store, no wonder we find new staff all the time, no staff will stay for such bad attitude, Your management are always serious at all time they dont laugh or have any friendly manner onto them, we feel unwelcomed to the store

Ackermans
1129 Mamelodi Mams Mall
Shop 80
[protected]

I went there to do exchange and get cash back on the item I didn't find the right size, I was helped by Francinah Kekana who gave me bad service, she gave me attitude, I didnt even receive my cash back because of her laziness even the lady she called to do authorization was shocked but she didnt have much power because she is not working there full time, I wasn't happy at all

Last week my husband bought out 2year old a tshirt I didn't like today I went and exchanged it when I got to the till I saw something else I liked and when i wanted to change the tshirt I took for that one your teller at flora center decided to yell at me saying now she has to exchange again none of them wanted to help me exchange the exchanged item I juat took the tshirt an left your store I am so disappointed in the service I received today

Your staff at that branch always has a attitude problem and ain't very friendly with customer

Good day

I want to open an account my income is very good and iv paid up my American Swiss account, because i have a grand child now and want to open an account because your store have beautiful baby clothes', I'm also a credit and financial clerk at a school so i will pay may account. Please check why they declined my application. Ref:[protected]. My tel nr is [protected]. FJ MULLER

I am very disappointed and angry because of the extreme low level of services from the Tanacity group. I had a clothing account with them but later on I decided to settle the amount via debt consolidations. The account is now paid up but they are refusing to send me the paid up letter in the name of "you failed to answer security questions" because I told them I cannot remember which store I last used my card at. Now they saying I should send my 3 months bank statement and a copy of my ID, why I don't know since I was paying them manually it was not a debit order. Why do they need my 3 months bank statement. The name of the last person I was talking to is Anele, he refused to give me a reference for the call and said he is the only Anele there. He also said that I can go ahead and report him after I told him that I was going to report them. What a poor level of service I received!

Hi, I bought a phone from Overport on the 23rd July, The phone screen stretched, you can't watch YouTube and the touch doesn't seem to be right as it types on its own sometimes and jumps icons I used the Contact Ackerman's page 2 or 3 days after and no reply at all. I called the branch they said someone will call me back, nothing! I sent another email last week as I need this sorted out, I this time took a screenshot of the complaint. I can't get to the branch unless I no that I will be helped I can't go for nothing as it seems my 3 attempts were ignored. Please someone contact me as I really need a phone, this one has been back in its box from 2 days after I bought it. A month and a half ago. Screenshot of latest complaint can be sent on request, thank you Ready J Davies ruwaydahh.[protected]@gmail.com

I've bought to the phone for my son, who requires it for school work, from Ackermans Cresta Mall. The phone was charged as per instructions but the battery expanded and overheated.

Taking the phone to the shop, they told me that we over charged it and as it was not a technical problem, they couldn't take it in for repairs. Except for that, I'm unable to find a new battery for this phone that was bought in December 2020 (used for three months) and is urgently required by my son for school work.

Money was debited from my bank account and there was no debit made based on the money being debit and the reference says Ackerman's PE meaning it could be any akerman reason is why is it debited without consultation I even went to the nedbank and they confirmed it was no debit order

Good Day

I sent this query on Saturday 28/08/2021, since then I have had no response from you, I must say I am disappointed .

Lindiwe

From: Lindiwe Phehle
Sent: Saturday, 28 August 2021 11:30
To: [protected]@tenacityinc.co.za
Subject: Urgent Complaint- ID [protected] Acc [protected]

To whom it may concern

I just want to express my disappointment at one of your call centre consultants,

On Thursday 26-/08/2021 at 11:07 from number [protected] one of your consultant called me to ask when will I be coming to pay my account, I told her I will pay on Saturday 28/08-2021 I was surprised why she was calling as it was not month end yet, why she was calling before month end it s not as if I had missed a payment, that's when she took off with me, she said she was calling because I was I arrears for R50 she was very rude to me as a customer and that was poor customer service on your part, she treated me like a nothing, I felt so belittled and she hung up while I was still talking.

I don't mind her calling for R50 as she was doing her job, but the attitude and the manner was not right, she could have handled it better as I am still a customer no matter I am in arrears, CUSTOMER SERVICE

I am a supervisor in one of the big Companies myself and I know my rights, that is not how you treat a customer, there is this thing of Black woman, especially woman on woman who have no respect for other black women I promise you should I have been a white customer she would never have dared to talk to me like that. I felt so disrespected and humiliated.

I would like to suggest that you train your staff more of how to handle a customer, you NEVER EVER raise your voice at a customer because some will not send an email like me, they will just close their account without you knowing why. As a result, I will also pay off the account and CLOSE IT, as I will not be disrespected like that.

Hope you take this email seriously and I would appreciate your feedback in this regard.

Kind Regards
Lindiwe
[protected]

To whom it May concern; your services has been very good to me and my family until 13th August 2021 when I mistakenly paid more money into Ackermans store Nedbank account.
We realised day after that our monthly budget was dented buy that payment and we called Ackermans- Tenacity @ [protected] first day on the 14th August 2021 to request for the refund of the difference but till today we are told to wait 5 working days.
For what is worth; it's me paid for my wife's Ackermans store account from my Nedbank account because my family we priotise paying debts.

Even though we notified Tenacity of the overpayment and requested refund, their employees are still very arrogant. They will keep telling me and my wife with their arrogant Capetonian accent to wait for 5 working working days every time when we called to find out how far is the progress on their refund process
It's a shame on us we can't afford to provide for our family this month even though we know that Ackermans store have our money somewhere in their Nedbank account.

This morning I watched my wife's face When she was on call with Ackermans-Tenacity consultants on phone, trying to find out how is the refund process and all they gave her was to tell her to hold while transferring her call from one person to the other.
I couldn't stand it because I am the one who made that mistake of depositing more money than we budgeted into Ackermans Store bank account.
And I promised her that I will avenge her sorrow.

I first thought it was best thing to do to honour your credits until you guys taught me otherwise by treating us like this.
Your 5 working days have gone to far, especially your arrogant consultants with their Capetonian tones get very rude when they like.

I received a call from [protected] date 25/08/2021
on my cellphone [protected]
the lady call asking for my sister when i was trying to help and give her the alternative number she dropped.
i asked her how much she owe instead of stating maybe its not allowed to share that information she asked me will you be paying and how long have you been paying. the attitude doesnt suite someone who worked at customer service.had an attitude she dropped a call on me. i dont believe she works for ackermans unless if it was a scam. please check this number if its your employee if yes i will have to terminate my ackermans account the service was unproffessional.

I have bought clothes for my children in January which when I checked the clothes the jean for my 2 year sensomatic tag wasn't removed, I didn't have a slip for it and I also wanted to exchange my daughters jersey which I bought in June then I was told that without a slip they can't help because Ackermans mamelodi was looted but I'm staying in Haakdoornboom and I offered to make a print out from my bank statement in order to show that I always make my purchases at Ackermans especially for the children but I was told that won't help me, I don't understand why are we supposed to suffer because of people who have looted because I offered to make bank statement that will show my purchases at Ackermans for the sake of 2 items

Hi good day my mother bought me a phone on her account I went back with in my 7days explain to the guy what's wrong I want to swap all he wanted to do is to send the phne away I went again told them same staff happening by getting worst they want to send it away told them I can't be without a phone for work my wife went then they said I can bring it back take a other phone same value but when I got there so they did not want to swap the phne for a other phone and the phone just getting worst and worst

I bought two T-shirts for boys which are on promotion.. two for R80 and accidentally to size 7-8 and 8-9. So I went to exchange size 7-8 to take 8-9 and I was told I need to top up with R35, mind you these T-shirts are on promotion 2 for R80. So I don't understand why must I top up with R35 while their promo says R80 for 2.

Good day.

I keep receiving calls to inform me that I have been selected by Tenacity on behalf of Ackermans to open an account. This is in violation of the POPIA and I want this stopped immediately. I don't want an Ackermans account and I have not applied for one. Nor have I given consent for my personal information to be used for such purposes!

Cellphone number: [protected]

Your swift response is appreciated.

Kena le tletlebo ka emong wa basebetsi ba Ackermans botshabelo ka tsela eo a buwileng Lenna ka yona ka Saturday hane ketlo reka founu Samsung Galaxy A12 onase hantle hohang ka hanong ona sele ka tsela e makatsang ibile Hana hlompho hohang ene ke ka makgetlo a etsa seo ibile asa Kenya le mask ka tsela atlameng ho okenya ka ona

Good day
I have an account at Ackermans and bought a Jean and Blouse that didnt fit me, went to the store and want to exchange the garments but i have misplaced my slip, they said no cant exchange without my slip, now i sit with R500 worth of clothing i cant wear and the tags are still on the garments.The store that i visit is Ackermans Riverwalk.

Thank You
Kayla Brummer