Ackermans review: 3 grey school shorts stitching came undone for no valid reason!

I pride myself on being a very Loyal customer of Ackermans, believing that the quality of your garments are far superior than the likes of Jet or PEP stores for instance.

In January, I purchased, among other school uniform items, 3 Sz. 13, Grey Shorts for my son.
Without even washing them before school began, but having to shorten by a qualified seamstress, they were packed away in his cupboard ready to wear once school began.

The first day of school, my son got dressed, only to come to me to point out that all the stitching, from the end of the left pocket had come away and the material had freyed to such and degree, the shorts were gaping open.

I instructed him to put on one of the other pairs, which he did, and went off to school. By 10h30, I got a call from the school, saying that my son was in a state because the same exact thing had happened, this time, from the end of the zip, all the way to the buttocks area.
I rushed through to my mortified son, who had been made fun of, with the 3rd pair of shorts.
I waited as he changed into the 3rd pair, only to be met with a tearful 12yr old. The third pairs stitching had come away from the buttocks area.

I had to go to the schools lost and found to find him something.

I did take all 3 shorts back to the Ackermans in Bothasig, only to be told that because I had had the hem shortened, there was nothing they could do, which understand.

Now, I want to clarify, the shorts were bought at that size so that they would last him the year, they were in no way too tight. Secondly, ultimately, the only secure stitching was where the seamstress had hemmed them.
I asked her if she could repair the shorts, because I am not unreasonable, I understand you may have had a bad batch. However due to the severity of the stitches pulling loose and the consequent fraying of the material, she said it would be better to buy new shorts.

As a Loyal Client, who has always supported Ackermans, I am grievously disappointed, and hope that some compensation, for the R300 I confidently spent on the shorts alone, be allocated.

I have come directly to you with my issue and look forward to a timeous response to this complaint.

Regards
Angela Hamman
c)[protected]
e)[protected]@gmail.com

The program has indicated that the photos I want to send are too large. I can provide provide proof of the defects should you provide me with an email address.