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Activision Complaints 365

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Krystal Wick (Genokiller#1594495) 112 Skyline Dr Granite Falls, MN 56241 [protected]@gmail.com 08/24/2023 Subject: Complaint Regarding Unjust Shadow Bans in Modern Warfare/ Call of Duty Dear Activision Blizzard Customer Support Team, I hope this letter finds you well. I am writing to express my deep frustration and disappointment regarding the...

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8:35 pm EDT
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Krystal Wick (Pinky#1944293) 112 Skyline Dr Granite Falls, MN 56241 [protected]@gmail.com [protected] 08/22/2023 Subject: Complaint Regarding Unjust Shadow Bans in Modern Warfare/ Call of Duty Dear Activision Blizzard Customer Support Team, I hope this letter finds you well. I am writing to express my deep frustration and disappointment regarding the...

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Activision Banning my account for no reason

I have been banned from activsion for over a year now i played over 300 hours of cold war played warzone 1 for ages then got banned for no reason boom a year ago they offer no support they didnt provide any information to what i did only a stupid automated message that everyone receives

This happened august last year and people are being banned to this day and yet and not fixed it..

Desired outcome: unbanned

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12:51 am EDT
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Activision Call of Duty: Modern Warfare II / Warzone II

On July 2nd I moved across the country from Arizona to Alabama. I played the game a few days before the move, and then I put my PC in a shipping container. I arrived in Alabama and decided to try season four reloaded on July 12th since I had my PS5 with me. I played maybe two games and then didn't attempt to play for a few more days when my PC arrived. I set up my pc and immediately saw an error message on my screen signifying that my account had been permanently banned. I have been heartbroken by this. I have spent so many hours in this game playing legitimately. I have also spent nearly $300 on this account. I truly have no idea why my account would be banned. I have tried contacting activision through the Better Business Bureau and by filing multiple tickets.

I understand that the security and enforcement team goes through a very long process before banning accounts, but I am telling you with 100% certainty they got this wrong. I have not and will never cheat in a video game. I love this game way too much to do that. Please, I am begging you to just have someone review my account. I am not a cheater. I play this game with my wife and cousins. I have never even been shadowbanned. I am now playing WZII on the same pc that I was banned on without issue, so I am unsure as to how that would even be allowed. Wouldn't my new account immediately be banned for Hardware ID tagging? This leads me to believe that maybe my account was hacked and the other person's pc would have been hardware ID banned.

Also, I gave my sister my PS4 and had her create an account so that she could play WarZone with us and she accidentally logged into my account at the same time that I was logged into my PC. Could that have flagged my account?

Also, I believe that I was logged into the game when I realized that my time zone was still in Arizona and was manually set so I set it to update automatically. All of this happened right before I went to play the game. I think I was also updating all of my drivers and software since my PC was gone for a while. I have Corsair iCue, ASUS armorycrate, and Logitech GHub on my PC. I know that a lot of people say that those things flag the game.

Look, I really feel like something weird happened here. I have never cheated so can you please have a real person from the security and enforcement team review my account? I just want to play the game.

email: [protected]@gmail.com

AV ID: vash23x#2347547

PSN: VASH23X

BNET: VASH23X#1775

XBL: VASH23X

Steam: VASH23X

Alternate account that I am playing on through battle.net

Prometheus23#7864682

Get it? Because Prometheus came back from the dead. And I'm innocent, so I too will be back.

No, but seriously. I am innocent. Please help me out.

Desired outcome: Contact from an actual Activision employee. (Preferably from the security and enforcement team) And not another automated response.I would my account to be reviewed.

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12:54 pm EDT
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Activision Call of Duty Modern Warfare II

The game has a system where if you are suspected of violating the security enforcement (using cheats) because players report you in-game for cheating you will be placed "under review" for a time period of 1 day - multiple weeks. During this time your matchmaking takes a lot longer, the matches will have higher ping, and only can queue with other under review players, which means more cheaters. You can also only play certain game modes. This is anti-gamer, because i cannot enjoy playing without worry of someone falsely reporting me because i killed them, not to mention this has happened to me at least 15 times. Ive spent more time WAITING to be able to enjoy the game than actually playing normally. Im stuck in a loop.

Desired outcome: I would like this system to be reworked so that way i can play the game i paid for without being punished for simply being good at the entire objective of the game itself- eliminating other players. Please acknowledge this issue.

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9:34 am EDT
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Activision COD MW2, permanent ban

I've been recently banned on the date of 13/08/2023, at the approx. 19:00 CET. The ban reason was "unauthorized software and manipulation of game data", even though I've never cheated, neither I had any sort of cheating software on my PC. The ban happened after playing 2 matches of Ashika Island (Resurgence), I've had both matches really good games going more than +15 kills each round. After dying the second game, went back to lobby, before lobby loading screen I've been greeted with the message that my account is banned permanently. Afterwards I've taken the case to Activision Support "Appeal a Ban". There after approx. 6 hours I've received the nice automated message that everyone gets, that I've used "unauthorized software and manipulation of game data". After that I've tried going through their "Recovery" department where usually you get a case number and a confirmation on your email, guess what? Never got any of those, because they have blocked my email, that my guess.

Desired outcome: I would like an apology, as well as the immediate restoration of my account. A report of the trigger of the ban. As well as clearing my Steam Account of the game ban on record.

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Christchurch, GB
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Aug 16, 2023 4:41 pm EDT
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yup same been going on for years they have offered zero support disgusting company

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8:48 am EDT
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Activision Modern Warfare 2

Woke up today to a permaban without even a warning, and it was Steam that notified me of this, not even an email or anything. Put in a support ticket, came back 6 hours later, at 5 AM on a Sunday morning as having been reviewed and confirmed as being unauthorized software and manipulation of game data, and wouldn't be removed. This has to be a false flagging, Steam and Discord are not enough to mess with the game. This false ban is now a mark against my whole Steam account, plus the single player content is locked off to me as well as the multiplayer.

Activision ID

ShifterTheLing#8851281

Desired outcome: I'd like to have the ban removed, and there needs to be a whitelist on their anticheat program to not false flag customers. I know I'm not the only one.

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8:32 am EDT
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Activision Call of Duty Modern Warfare 2 + Warzone 2.0

This complaint is being made in regards to my Activision account which "has been permanently banned for using unauthorized software and manipulation of game data". After reaceaving automated bot responses in regard to my ban appeal, the fact that this will not be overturned is completely unfair for someone who has paid over $60 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stats it would be quite obvious that I'm not cheating, nor ever have. I'm a very casual player and hardly get the change to play the game more than a day or two out of a week.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as all responses given on this matter are blanket automated replies that are FALSELY described as manual reviews, I wish to make an access request under Article 15 of the GDPR regulations allow for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing, to be relayed to myself.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund as the Digital content I paid for is not fit for purpose.

Thank you for considering,

-Jarrod (jarrodthebobo)

Desired outcome: Reinstatment of my account

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12:37 pm EDT
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Activision Call Of Duty Modern Warzone 2

I purchased a PC to play Call of Duty and I use an Xbox controller since I come from Xbox. Ever since the anti-cheat program was added I have consistently been shadow-banned over and over again and I DO NOT CHEAT WHATSOEVER! It's now season 5, I was unbanned the day of the release I played a few games with friends and turned on Nvidia to record my game I got into about an hour of gameplay then got ejected to the main screen. Of course, I checked and I am shadow banned once again. This is ridiculous I get like 2 days of play when I purchase a new battle pass and now I'm banned again. It really sucks cause this is the ONLY game I play. My Activision id is: Daflyingmunk#1119022 Hopefully someone from Activision can actually do their job.

Desired outcome: stop banning pc players for running recording software. Do better at analyzing 3rd party software. There should be certain software that is whitelisted like nvidia insta recording.

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Epe Taiwhanga
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Aug 12, 2023 9:24 pm EDT
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i am having the same problom as above is there any way we can sue them for incorrect programs or makeing us pay for a game we can not play so pretty much a scam

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Activision modern warfare 2

My Activision account name is Dajjal1erforme#6894507 , the email associated with my account is [protected]@gmail.com . My account must of been hacked but not completely taken away from me. What I mean by that is a hacker took my account to use and exploit on without changing my login information. I live alone so I know its not somebody in my home. Please look into this I do not hack, mod, exploit or do anything against TOI (terms of service).if I recover my account I no longer intend to play on PC for fear that the hacker will have another access to my account

I just want to play Call of Duty with my friends and have a good time.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund and the Digital content I paid for is not fit for purpose.

Thank you for your time!

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Activision Call of Duty Cold War

My friend gifted me Cold War on steam on 07/31/2023. We played for the first time 8/2/2023. After 5 hours of zombie game play, we took a break and decided to play later. After coming back to it, I received a notice saying my account was permanently banned. I was shocked, since I was doing absolutely nothing wrong, there were no hacks, cheats, or modified game files whatsoever. I did some research and learned that I am not the only person this has happened to (being wrongfully banned) and I submitted an appeal to hopefully lift my ban. I have never hacked, cheated, or been banned from any other game, especially never an Activision game. The next morning I received an email saying they would not be able to lift my ban, and that I had been banned for "using unauthorized software and manipulation of game data." They never provided any proof, or told me what software was causing this issue. I know for certain there is nothing on my computer that would allow me to have an unfair advantage against other players, and there was certainly nothing I did to the game besides launch it and play it like every other game I've ever played. Activision completely disregarded my claims that I am innocent, and my friend feels as if Activision stole his money.

Desired outcome: Above all, I would like my account un-banned in order to play the game with my friend again.We are not even requesting a refund, as we both enjoy playing the game together.

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Activision Cod mw2 players bullying and targeting

Today and the last couple of weeks player on the opposite team targeting me and bullying and cussing at me and players on the same team as me don't play the just stand there I have video footage a lot of video to prove it 08.01.2023 last couple of week it been have there a guy on there saying f [censored]ing kill that guy over and over on vide the one the whole team just killing me and not the objective..my bbb420.[protected]@gmail.com 669.289.2779

Desired outcome: I want a response and the players to be suspendedy son can't even play need video I have lot of evidence it on my Xbox x recorded game play

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Update by Brian billings
Aug 08, 2023 9:00 pm EDT

Hello

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2:49 am EDT
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Activision mw2

Dear Sir / Madam,

In relation to the email sent at 1:13am on the 8/2/23 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has paid $99.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2. I also never received any warning of my account being under review or it being banned, it was not until I repealed the ban that a very generic response was sent to me, its obvious no real review was made and that is completely unfair to me as a paying customer who has hundreds of hours and has spent hundreds on the game. It is not logical for me to break any TOS on an account with such value and I plead with you to review this case with care. This is also an interesting ban as i have not been on the game for over a week.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, if no actual investigation is going to be made into this incident now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for $99.99 as the Digital content I paid for is not fit for purpose.

please email me at [protected]@live.com

Kind Regards

-Berry Smith

Desired outcome: I wish for the details i have requested to be provided and or to be unbanned as I have not done anything wrong.

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Activision Warzone 2

This company is ridiculous. I have been shadowbanned 20 times now for outplaying people they get toxic and mass report yet im cleared every time but instead of some type of white list im put into this under review loop with absolutely no help from them any way I have tried to get ahold of them. Really disappointed ive been a longtime cod supporter not so much anymore

Desired outcome: My computer searched for anytype of hacks or anything against the TOS then put on a whitelist to not be shadowbanned again

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Activision Call of Duty MW, WZ and Vanguard

I was permanently banned from Warzone, Modern Warfare and Vanguard even though I didn't actually do anything. This happened in August last year, after trying my best to do anything to get my account unbanned I eventually gave up, but I want to play again now but can't because I was banned for something that was not my fault. Anyway when I launched the blizzard app but it said incorrect password when I tried to log in, even though it was the correct password. I then looked at me emails and saw that my password had been changed that day, but it was not me that did it, so I knew that my account had been hacked. I then contacted blizzard support to reset my password and when they eventually did I logged in and launched Warzone to play it but a message appeared saying that I had been banned. I tried to appeal the ban but it got rejected and it said I had been permanently banned for using unauthorized software and manipulation of game data, even though I had never done any of this, and doesn't even know what manipulation of game data means. Also, I would never even think of hacking as I had spent almost £200 on the game and have spent hours grinding camos that I would never risk losing.

I am now trying again as I really want to revisit and play Modern Warfare but cannot because I got banned for no reason.

I have proof of all of this in the form of support tickets, the appeal rejection and emails with the correct date.

I swear to god if there is some kind of automated response to this email I will go insane and I really hope that whoever is reading this is not a [censored] and is actually helpful, as I have tried so many times to get my account unbanned and I even have proof that I was not the account holder at the time of the infraction.

If you need any kind of proof I can send it.

Desired outcome: My account being unbanned

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7:46 pm EDT
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Activision MW2

First of all, I’ve been playing for years and never once needed to EVER “manipulate game data” or use “software” other than my controller tv and PlayStation. I was over level 600 in rank and been playing MW2 since day one. It’s unfair I never got any warning or anything. It’s not even like my K/D is even that high for me to be hacking. I want a fair trial and for this to be corrected. I put over 313 hours into this incompetent game for this? When there’s actual hackers that I constantly run into and not to mention the piss poor matchmaking along with the trashy toxic servers. It’s a slap in the face and exactly why Call of duty as a whole is a joke nowadays.

It’s been weeks and I’ve sent numerous emails to Activision with no avail I’m missing new content and it’s unfair that I’m being punished for no reason

Desired outcome: Unbanned

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Activision Modern Warfare 2

I seem to have been permanently banned from MW2. I have only ever played on an Xbox One X and I wouldn't even begin to know how to cheat or break any TOS. I have played every COD since its inception and have never had a single issue of any sort from my end or Activision end. I have researched how to appeal and have my falsely banned account opened but all avenues through online means has been closed I assume due to the ban. I am a 46 year old adult who has been gaming since I got my Atari 5200 in the 80's and never have I been unable to play a game that I bought with my very hard earned money. As this issue lies squarely on you Activision any failure to remedy your mistake is a reflection on you as a company and the people who are employed by you. I ask politely that you please fix this issue and return the ability to play what I paid for or refund me the full amount I paid for your product which you have unfairly and mistakenly taken from me. And as a permanent ban implies I have broken your TOS, I take offense to being treated as though I have been anything but a proper and fair player and an apology would also be appreciated for I have had to explain to my children that I was banned but did nothing to receive the ban. My user name is Joby Wan 77 and I use my Xbox account to log in to the Activision account, and my Xbox user name is also Joby Wan 77. Thank you so much for your time seeing to the remedy of this matter and I appreciate it greatly, please have a wonderful day. Joby Grantland

Desired outcome: Remove the unjust permanent ban or refund in full for product that I have been unfairly and unjustly banned from using.

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Activision Self reflect and pass this up the chain.

Hire more support maybe? Maybe pay your support staff more? Look - I've been around since Atari, and the support staff are the bridge between the needs of the players and the corporate enterprise. Deciding on my next game purchase may come down to feeling like the company cares about my grievances and that I have been heard by the proper department.

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Activision Modern Warfare II

Game is unplayable as it's permanently stuck at 1-2% optimizing shaders.. this means I have zero way to play the game I paid for. I have tried reinstalling, installing warzone (a suggested fix on Reddit), installing a second language (another suggested fix on Reddit), updating my drivers, repairing the install through battle.net, and I have searched endlessly through their website for any kind of support on the issue. There is a ticket option but it only gives me an error after I submit, no email confirmation, so I have no idea if my ticket went through or not. As it stands I absolutely cannot access the product I paid for and I have no way of getting any support.

Desired outcome: Help me FIX the game so I can play it. Offer some kind of communication from customer support. An EMAIL would do.

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Activision Customer support, friendliness, knowledge, ect...

I play COD mobile everyday for hours and I had purchased the one month supply pass and at the end of it I still had 2 orange tier pass cards and 30 CP credits to claim. I go to do that and it isn't there at all, didn't receive anything. I get ahold of your so called online support and that is a joke! Seriously, they are like f ing robots. They send the same reply, no I'm sorry for your troubles or try to go into detail of how to help me just the same crap over and over like they click a pre made sentence or paragraph. It is a simple task to fix and I sent the info they requested but it's like non of them comprehend. I am so baffled as to how you are so big in the gaming world and have literally the [censored]tiest online support. If you want proof of how amazingly crappy it is, I can screenshot their responses.

Desired outcome: Just a simple correction of the things I didnt get. Literally could take maybe 10 minutes on your end or something.

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About Activision

Screenshot Activision
Activision is a prominent video game publisher known for its extensive portfolio of games across various genres. The company's product lineup includes a range of titles from action-packed first-person shooters to strategy and adventure games. One of their flagship franchises is Call of Duty, a series that has become a staple in the gaming community for its intense combat gameplay and immersive multiplayer experiences.

In addition to blockbuster series like Call of Duty, Activision also manages other well-known properties such as the Spyro and Crash Bandicoot series, which offer platforming fun for players of all ages. The company has a history of developing games that cater to a diverse audience, from casual gamers to hardcore enthusiasts.

Activision's services extend beyond just game development and publishing. They also provide online services that support multiplayer gaming and social interaction, allowing players to connect and compete with others around the world. Their online platforms are designed to enhance the gaming experience with downloadable content (DLC), regular updates, and community events.

The company's products are available on multiple gaming platforms, including consoles, PC, and mobile devices, ensuring accessibility for a wide range of consumers. Activision continues to expand its reach by exploring new technologies and trends in the gaming industry, aiming to deliver engaging content that resonates with its audience.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Activision. Make it specific and clear, such as "Unresolved Billing Issue on Call of Duty Account".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Activision. Mention key areas such as customer service interactions, technical problems with games or services, billing and payment issues, or any other relevant concerns. Include specific details about any transactions you've had with the company, such as purchase dates, amounts, and what was promised versus what was delivered. Clearly describe the nature of the issue, including any errors or problems encountered. If you attempted to resolve the issue, outline the steps you took and the responses received from Activision. Explain how this issue has personally affected you, whether it's through lost time, enjoyment, or money.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, emails, screenshots, or correspondence that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Activision. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Review your complaint thoroughly for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Activision on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately and provide additional information if requested.

Overview of Activision complaint handling

Activision reviews first appeared on Complaints Board on Jan 21, 2009. The latest review COD Black Op 6 for PS5 was posted on Jan 7, 2025. The latest complaint I'm emailing you to passionately ******* that you allow for Shoot-the-Ship to be a permanent option in Multiplayer was resolved on Feb 18, 2024. Activision has an average consumer rating of 1 stars from 1927 reviews. Activision has resolved 12 complaints.
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  1. Activision Contacts

  2. Activision phone numbers
    +1 (310) 255-2000
    +1 (310) 255-2000
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    3100 Ocean Park Boulevard, Santa Monica, California, 90405, United States
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