Activision
Reviews and Complaints

Dear Activision Support,

It has been months since I played this game seriously again but as I came back I realised that the false shadow banning problem still exists. This issue seems to affect only select accounts which from my research tend to be at random but it remains consistent within those accounts, when reaching your 10th kill, by looking at the next enemy the game will "disconnect" you and when checking the appeal a ban site, you will see that the account is "under review". I've been having this issue since the launch of Warzone 2 and I've tried everything to solve it, there is no reason for me to be shadow banned as I haven't cheated but this system is clearly flawed and is fuelled by paranoia that this game will suffer the same hacking problem than the last. Doing this does breach consumer rights as I'm 100% certain there is no reason for me to be shadow banned seeing as I don't cheat or even display suspicious behaviours in game. The breach in consumer rights is because this affects the paid portion of the game (Modern Warfare 2) as well as restricts the gameplay in both modes, even though I've payed full price for the game, even more in fact as I purchased the Vault edition, and I've bought the battle pass. Paying full price for a game that then with no reason doesn't allow me to play for a week after reaching a certain amount of kills is surely not appropriate. I urge you to at least consider making a thorough look at my activity in this game in order to truly see if any breach in the terms of service was made that could cause my account to be under review. It is clear this is a flawed automatic process as the review is lifted after an exact amount of time, for me being exactly a week.

I hope we can come to a reasonable resolve for this issue, which would be to lift the review on my account as well as making sure this happens far less often if not never again. My Activision ID is - 20 Nuggets#1382242

Thank you.

I am writing to express my deep concern and frustration regarding the consecutive and unwarranted account reviews that my account has undergone recently. I have been a loyal player and supporter of Activision's games for a considerable period of time, and I believe in maintaining a fair and respectful gaming environment. However, the recent experience with my account has left me baffled and disappointed.

My account details are as follows:

Email: [protected]@gmail.com

In-game Username: YT-BLADExOP#2437042

I would like to highlight that my account has now gone under review for the third time in a row, without any apparent reason or explanation. This repetitive account review process has caused a significant disruption to my gaming experience and has left me feeling unfairly targeted. I have diligently followed all the terms and conditions outlined by Activision and have always adhered to the code of conduct.

I kindly request your immediate attention and assistance in resolving this matter. The consecutive account reviews have not only affected my ability to access and enjoy my favorite games but have also impacted my trust in the platform. I understand that account security is of utmost importance, but I would appreciate if you could provide me with specific details regarding the reasons for these reviews. This information would help me better understand the situation and take necessary measures to prevent such issues in the future.

Moreover, I would like to emphasize that during these reviews, I have not engaged in any activities that violate the terms of service or compromise the integrity of the games. I have invested a considerable amount of time and money into my account and the associated progress, and it is disheartening to experience such interruptions without any reasonable explanation.

In light of the circumstances, I kindly request the following actions to be taken:

Conduct a thorough investigation into my account and provide detailed feedback on the reasons for the consecutive account reviews.

If any violations or suspicious activities have been identified, please provide specific evidence to support those claims.

Take immediate steps to rectify the situation and reinstate my account to its previous state, ensuring that it is free from any unjust restrictions or penalties.

Implement measures to prevent such unnecessary account reviews from occurring in the future and improve communication channels to keep players informed about the status of their accounts.

I believe in maintaining a positive and fair gaming environment and have always supported Activision and its endeavors. I sincerely hope that you will address this matter promptly and with the utmost professionalism. I look forward to a swift resolution and a continued enjoyable gaming experience.

Please let me know if there are any additional details or documents that you require from my end to expedite this process. I can be reached at the email address mentioned above or through the in-game username provided. Thank you for your attention, and I anticipate a satisfactory resolution to this issue.

Hi, I got permabanned for using software that I've never even touched in my life. I love the game and play a lot, but get about 5 kills a game! I tried to appeal the permaban and it got shut down. I now can't appeal or talk to anyone. I know from reddit that this is an appallingly common issue.

Happy to have anyone go though my computer and see that I'm not using any of the said software.

I am a pc gamer since the days of agp... Thats how young I was when I started building computers to play game... I have been through so much in life that I look at video gaming as my escape from depression and other social issues I was faced with while growing... A few years ago I got into the cod gaming vibes and I started enjoying the whole franchise... I made my first purchase buying warzone 1 and my second buying warzone 2... Warzone 1 I had a gen4 i5 and gtx 1070 with 16gb ram... But when warzone 2 came out I found out I could not run it properly so I built another pc using my xmas bonus from work... I bought a new board from msi z690-a-wifi-pro, 12th gen i5, 32gb ddr4 corsair vengeance, even msi 390 nvme drives just for gaming... I kept my gtx 1070 because the newer cards were very expensive at the time... I also bought a new mouse from razer the death adder v2 mini and kept my corsair keyboard... After building the pc I installed legit software from razer and corsair to tune my keyboard and mouse in terms of rgb settings and mouse dpi... After playing from since january to last night june 5th 2023, I got into a lobby where I noticed gameplay as horrible where I would shoot persons but they would disappear instantly and I would die right away... I got so pissed off and told my friends that and they said I was cheating and started laughing... One actually knew I was serious and said that it was impossible for me to cheat because I literally sucked at the game when I play with them always and I had the lowest kills maybe 9 as my most ever I think and that I played like a rookie... Then one who knew I always record my gameplay hoping to record me playing well and even winning the game to upload to youtube (I have a few videos there) he asked me if my game was recorded to which I confirmed with videos I sent them... They saw right away I was innocent and told me most likely it was an issue with activision and that I should appeal the ban which I did... I got shut down by the game and their report stated that I had software and something... After trying my best to figure out what happened I am reading many persons have fallen victim to this most especially due to the fact of their razor software and corsair software which in no way interferes with the game nor its files... What hurts me more I cannot even play the game offline and my effort just got wasted to be happy doing something legit... Why sell me a product then take it away from me because I own legit gaming mouse and keyboard software? Ok fine you took your game back why not refund me my 70 dollars which I paid for the game? I played for about 4 years and have never cheated and I do not condone such... I know its a long shot but I hope something is done about this anticheat software that is messing up the game for legit gamers... For a game I was really falling in love with I do not see me continuing anymore if this is not resolved in a timely manner. How does rgb software come up as a cheating software? How? I bet all the data ricochet collected from my pc in regards to banning me came as a result of my rgb software and mouse software that was installed... I guess changing my dpi is now illegal...

Got yesterday my 30th! shadow ban.

Can now again only play in flagged lobbies where every second player is aimbotting so obvious.

What is this shadow ban report system about?

There are literally also so many low account players which are completely lost in it I don’t understand how people like that get shadow banned.

It’s so stupid…

How you want to hold a player base with this false ban system?!?!

I am writing to express my disappointment and frustration regarding the recent shadow ban imposed on my Call of Duty account. I've been a dedicated player of Activision's games for the better part of 14 years (or more), I have invested significant time and money into enjoying and supporting Activision's games over the years.

It is infuriating to find out that my account has been subjected to a shadow ban the night of May 31st going into the early hours of June 1st without any apparent reason or justification. This has occurred several times in the last month, this time lasting for longer than a day (now 3-4 days and still ongoing). Please assist me with what must I do to prove my account is clean so I may return to enjoying the game. I have always played fair, adhering to the guidelines provided by Activision, and have never engaged in hacking, cheating, or any activity that violates the game's terms of service.

The shadow ban has severely impacted my ability to fully enjoy and participate in the Call of Duty community. Not only has it limited my access to certain features, but it has also negatively affected my overall gaming experience. As an avid player, this situation has been incredibly frustrating, leaving me feeling alienated and unfairly treated.

I kindly request a thorough investigation into my account and the circumstances surrounding the shadow ban. I firmly believe that this ban has been mistakenly imposed and that there might have been an error or misunderstanding. I urge you to consider the following points:

Account History: I kindly ask you to review my extensive account history, including gameplay data, purchase records, and any relevant information that can confirm my legitimate participation in Call of Duty.

Fair Play: Throughout my gaming journey, I have consistently upheld fair play and have never resorted to cheating or engaging in unauthorized activities. I take great pride in my integrity as a player and have always pursued a level playing field.

Dedicated Support: As a loyal customer who has invested significant time and money in Activision's games, I'm hoping for a fair and timely resolution to this matter. I kindly request dedicated support throughout the investigation process and regular updates on the progress.

Transparency: I strongly urge Activision to enhance transparency in its communication regarding the shadow ban system. Clear guidelines should be provided to players, ensuring a better understanding of the consequences and the preventive measures necessary to avoid such situations in the future.

In accordance with Article 15 of the General Data Protection Regulation (GDPR), I assert my right to access any and all data retained by you concerning my status as a player. This includes information related to the alleged cheating activities and the processing of my personal data within the game.

I kindly request you provide me with the specific data held, its purpose of processing, and whether it has been shared with any third parties. By examining this information, I aim to evaluate the evidence against me and ensure a fair assessment of my actions.

I appreciate your attention to this matter and kindly request a prompt response within the timelines specified by GDPR for providing access to personal data.

I sincerely hope that you will give my complaint the attention it deserves and rectify this issue promptly. I have always admired Activision as a company and firmly believe in its commitment to providing an enjoyable gaming experience for its players.

I look forward to a positive resolution to this matter and the reinstatement of my account to its rightful status.

Platform: Steam

Activision ID: Zesus Crust#9664961

steamID64: [protected]

Software I use that could possibly cause a false flag: Logitech G-HUB, my HUION H420 pen tablet's driver which I sometimes forget to close when i'm not using

Thank you for your understanding and cooperation.

Yours sincerely,

Zachary

I have frustratingly tried to no avail in the past month, and so far have received little response to my raising the issue of a false account perma ban that has out of nowhere been applied to my MW2 player account (no review - no temp). I know for a fact that an unauthorized access occurred on my Steam Account approximately 1 - 2 months ago after my Steam Guard was authenticator was bypassed. This intrusion eventually lead to activity taking place over weeks as well all prior to the release of a highly anticipated Season 3 of live content for the title. I acknowledge that per the teams and conditions of the security enforcement policy that I am responsible for what occurs on my account, but it feels horrifically unfair when what occurred was unauthorized and without my knowledge. Especially so after having invested 100$+ into the title and the countless CODs that I have enjoyed in years prior.

Whether or not the running background apps I had would contribute I would gladly share screenshots and all info of what I have on my laptop to identify the root cause of the issues that may potentially be , RGB software, Mouse related software, and other work related software that I may use to recognize that my ban was unjustified. This is especially pertinent as I believe this to have been a cause for false bans at the start of the game's life cycle as well (https://www.pcgamer.com/it-looks-like-call-of-dutys-anti-cheat-is-perma banning-innocent-players). I have attached screenshots of my running background apps and potential points that may have triggered the AC including a trainer for an old COD title as well as macro recorder that I had installed earlier that same day prior to the issue. I look forward to being in further contact and getting a response promptly.

Regards, Alexander Clément Activision ID - ReflexAlex#5791066

Since a few weeks, i get disconnected after getting 3 or 4 kills. After that i cant enter any games and when i do find a lobby its full of cheaters. This happened 3 times in 12 days.

When i check the ban appeal page, it says my account is under review. It got cleared in 3 days. Today i got the same exact issue. A team dropped on a loadout, i killed 2 of 3 people who were getting their loadout and boom, disconnected. Again my account is under review.

I've bought MW2 to play Warzone 2 at its fullest, also spent a lot of money on operators and blueprints but i can't play the game anymore.

Activision does not reply to mails and there is no way to contact them.

Fix this issue or refund me all my money i've invested in this game. This is insane!

Activision account: SLOOP#6568086

I am writing to appeal regarding a false ban imposed on my Activision account. Despite my continuous efforts to contact Activision support since the ban was enforced, I have received no response or assistance in resolving this matter. This lack of communication has left me frustrated and concerned about the status of my account.

To provide some context, I downloaded Warzone 2 a few days before November 20th and eagerly anticipated playing it for the first time. However, as mentioned in my previous messages, I was unexpectedly banned on November 20th, just as I was about to start my very first game. To make matters worse, this ban occurred without any valid reason or justification, as I had not even had the chance to play a single game of Warzone 2.

After the ban, I immediately reached out to Activision support in an attempt to appeal the decision and seek clarification on why I was banned. However, despite repeated attempts through various channels, including emails, support tickets, and online forms, I have not received a single response or acknowledgment from the support team. This lack of communication has left me feeling helpless and unsure of how to proceed.

I understand that support teams often face a high volume of inquiries, but the complete absence of any response is deeply concerning and does not reflect positively on Activision's commitment to customer support. As a dedicated player and a customer who has invested time and money into the Call of Duty franchise, I expected a more prompt and efficient resolution to this issue.

Given the widespread reports on Reddit and other major social media platforms about similar unjust bans and the potential compromise of my account due to suspicious login activity, as evidenced by the attached screenshot of my login history (I do not live anywhere near a place called "Pompano Beach"), I implore you to take immediate action. I kindly request that you thoroughly investigate my case, lift the false ban on my account, and restore my access to Warzone 2 as soon as possible.

I urge you to prioritize this matter and provide me with a response that acknowledges my appeal, outlines the steps being taken to investigate my case, and offers reassurance that the issue will be resolved. Your timely assistance in rectifying this situation will not only restore my faith in Activision but also demonstrate a commitment to providing a fair and secure gaming environment for all players.

Thank you for your attention to this urgent matter, and I sincerely hope to receive a prompt and satisfactory response from the Activision support team. I play on Windows 11 and my username is: Heisenberg#582903.

Dear ATVI and CoD Teams,

I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the recent shadow ban imposed on my Call of Duty account. As a dedicated and loyal player of Activision's games, especially Call of Duty, for a considerable period, I have invested significant time and financial resources into enjoying and supporting the game.

It is disheartening to discover that my account has been subjected to a shadow ban without any apparent reason or justification. This has occurred 3 times in the last year. The latest 2 were almost in succession; on 24/5 I was banned till 27/5, and banned again last night at my local time around 2 am 30/5. Please assist me with what must I do to prove my account is clean and get whitelisted to enjoy the game. I own shares of ATVI and have invested over $100 into this game title. I have always played fair, adhering to the guidelines provided by Activision, and have never engaged in hacking, cheating, or any activity that violates the game's terms of service.

The shadow ban has severely impacted my ability to fully enjoy and participate in the Call of Duty community. Not only has it limited my access to certain features, but it has also negatively affected my overall gaming experience. As an avid player, this situation has been incredibly frustrating, leaving me feeling alienated and unfairly treated.

I kindly request a thorough investigation into my account and the circumstances surrounding the shadow ban. I firmly believe that this ban has been mistakenly imposed and that there might have been an error or misunderstanding. I urge you to consider the following points:

Account History: I kindly ask you to review my extensive account history, including gameplay data, purchase records, and any relevant information that can confirm my legitimate participation in Call of Duty.

Fair Play: Throughout my gaming journey, I have consistently upheld fair play and have never resorted to cheating or engaging in unauthorized activities. I take great pride in my integrity as a player and have always pursued a level playing field.

Dedicated Support: As a loyal customer who has invested significant time and money in Activision's games, I'm hoping for a fair and timely resolution to this matter. I kindly request dedicated support throughout the investigation process and regular updates on the progress.

Transparency: I strongly urge Activision to enhance transparency in its communication regarding the shadow ban system. Clear guidelines should be provided to players, ensuring a better understanding of the consequences and the preventive measures necessary to avoid such situations in the future.

In accordance with Article 15 of the General Data Protection Regulation (GDPR), I assert my right to access any and all data retained by you concerning my status as a player. This includes information related to the alleged cheating activities and the processing of my personal data within the game.

I kindly request you provide me with the specific data held, its purpose of processing, and whether it has been shared with any third parties. By examining this information, I aim to evaluate the evidence against me and ensure a fair assessment of my actions.

I appreciate your attention to this matter and kindly request a prompt response within the timelines specified by GDPR for providing access to personal data.

I sincerely hope that you will give my complaint the attention it deserves and rectify this issue promptly. I have always admired Activision as a company and firmly believe in its commitment to providing an enjoyable gaming experience for its players.

I look forward to a positive resolution to this matter and the reinstatement of my account to its rightful status. If you require any additional information or evidence, please do not hesitate to contact me at the provided email address or phone number.

Atvi ID: MILES DAWIS#8468764

Platform: BattleNet (ID: gramorie108#3592)

Thank you for your understanding and cooperation.

Yours sincerely,

Aaron Lee

To whom it may concern,

I hope this message finds you well. I am writing to request a thorough review of my MW2 account. Recently, I have encountered persistent issues with the report system, resulting in recurring shadow bans. Despite the temporary bans being lifted, my account consistently comes under review shortly after playing a few games, primarily due to the frequency of reports lodged against me.

Regrettably, this marks the eleventh instance where I have faced penalties on my account, and I believe it is essential to investigate the matter further. As a player, I am entitled to a comprehensive understanding of the situation surrounding my account, in accordance with Article 15 of the GDPR regulations.

I kindly request your prompt attention to this matter, as resolving this ongoing predicament would greatly contribute to my overall gaming experience. Your assistance and cooperation in addressing this issue would be highly appreciated.

Thank you for your time and consideration.

Sincerely,

PantyPirate#4832513

Regarding the email I received at 01:46 AM (GMT+2) on the 23/05/2023, which stated that my account has been permanently banned due to the use of unauthorized software and manipulation of game data, I find this decision to be highly unjust. It is particularly unfair considering that I have paid for the game and have never engaged in any form of cheating software on my Xbox One or Playstation 4.

By examining my K/D ratio and overall statistics, it becomes apparent that I have not resorted to cheating; I simply derive enjoyment from playing the game. Therefore, I find it imperative to request access to the data and logs that supposedly provide evidence of the presence of unauthorized software on my Xbox or Playstation 4. Furthermore, I would like to highlight that your response appears to be a generic automated reply. As a result, I am asserting my right under Article 15 of the GDPR regulations to obtain a copy of any information you hold about me, both digitally and manually, pertaining to the aforementioned incident. This includes information about any automated decision-making processes, profiling, and comprehensive details on how decisions are made, their significance, and the resulting consequences.

In summary, I am formally requesting an investigation into the alleged use of unauthorized software on my console, accompanied by access to the logs and personal data that you have collected from me. I am more than willing to cooperate by granting a security engineer remote access to my Xbox One or Playstation 4 for the purpose of conducting an investigation, given that I reside in Gibraltar.

Furthermore, as I am now unable to engage in both multiplayer and campaign modes, I kindly request a full refund for the Digital content that I have paid for, as it no longer serves its intended purpose.

1. I was given a permanent suspension for continuing to eat a shadow van.
2. He also asked me why shadow vans are constantly occurring in relation to shadow vans
3. As a result of the review, permanent suspension due to unauthorized software

- Game conflicts/software running in the background / [Mouse Software Logitech G HUB, ARMORY CRATE for my motherboard RGB seems to be the problem], It is not an illegal program. This is the basic software installed when purchasing a computer (If the software is a problem, I will delete it and not install it again), If this is the real reason my account is banned, I think it's the most likely cause at the moment

4. I can send you everything so you can inspect my motherboard and parts
5. It's unfair. I'm an innocent user.
6. Please check it by remote control.

You can also reveal what you've consulted with your acquaintances about this problem

7. Running cheats - I don't do this.
8. Being reported for cheating by other players, Seems unlikely based on point 1.
9. It's rarely reported to be toxic because I usually play with my friends and talk through Discord. I rarely play games with random players. You have rarely used the chat function.

These things really frustrated me, in spite of all this, For some reason, I still want to play games. It's because it's very fun to play Battle Royale with friends
I beg you. I'm innocent
ACTIVISION ID : J1Sna#7092310

Good evening, I am shadowbanned on warzone 2, on two occasions 2 squads have reported me just for the fact that I eliminated them. (I know because I heard them saying that with the proximity chat, once they said it in Spanish and another time in English) Please, I would really appreciate it if you would restore my account, as you can see with both my Steam and PS accounts, I have never I incurred in no fault nor have I been banned and now i cant find any match :( . Thank you very much for taking care of my case. my account is: cejotica#3994028

Dear Activision Support Team,

I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding the recent shadow ban that has been imposed on my Call of Duty account. I have been a dedicated and loyal player of Activision's games, particularly Call of Duty, for a significant amount of time. I have invested countless hours and considerable financial resources into enjoying and supporting the game.

It is disheartening to discover that I have been subjected to a shadow ban without any apparent reason or justification. I want to emphasize that I have never engaged in any form of hacking, cheating, or any activity that would violate the game's terms of service. I have always played fair and adhered to the guidelines provided by Activision.

The shadow ban has severely impacted my ability to fully enjoy and participate in the Call of Duty community. It has not only restricted my access to certain features but has also negatively affected my overall gaming experience. As an avid player, this has been incredibly frustrating and has left me feeling alienated and unjustly treated.

I kindly request a thorough investigation into my account and the circumstances leading to the shadow ban. I firmly believe that this ban has been mistakenly imposed and that there has been an error or misunderstanding. I urge you to consider the following points:

Account History: Please review my extensive account history, including gameplay data, purchase records, and any relevant information that can confirm my legitimate participation in Call of Duty.

Fair Play: I have always been committed to fair play and have never resorted to any form of cheating or unauthorized activities. I take pride in my integrity as a player and have never sought an unfair advantage over others.

Dedicated Support: As a loyal customer who has invested both time and money into Activision's games, I expect a fair and timely resolution to this matter. I kindly request that you provide me with dedicated support throughout the investigation process and keep me informed about the progress.

Transparency: I urge Activision to be transparent in its communication regarding the shadow ban system. Clear guidelines should be provided to players to ensure a better understanding of the consequences and the steps necessary to prevent such situations from occurring in the future.

I sincerely hope that you will give my complaint the attention it deserves and rectify this issue promptly. I have always admired Activision as a company and believe in its commitment to providing an enjoyable gaming experience for its players.

I look forward to a positive resolution to this matter and the reinstatement of my account to its rightful status. Should you require any additional information or evidence, please do not hesitate to contact me at the provided email address or phone number.

Creapz#21896 Activision: Frederik Freitag#1156534 Only pc platform

Thank you for your understanding and cooperation.

Dear Sir / Madam,

In relation to the email sent on May 10 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has paid Rs.3318 for the game and has never run any type of cheating software on my PC or any PC for that matter. I have purchased COD Black Ops Cold War and COD Vanguard from Steam and I have been banned from playing both the games without any proper reason.

Looking at my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer.

For your reference I'm providing you my ids:

Steam id: sumanta28

Activision id: Fozzy#4908927

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for Rs.3318 as the Digital content I paid for is not fit for purpose.

Kind Regards

Sumanta Ghosh

I have been playing Warzone for over a year now and I have never had issues with the anti-cheat (except it does not ban hackers) until ranked came out. One week into Ranked Warzone and all the members of my squad get shadow banned during a game. Currently I am the one with account under review and I don't know how long this will take, so I am seeking alternatives to get things going.

Account under review for no reason, you get automatically shadow banned if 1 person spam reports you because theyre mad they got killed. $80 game purchase, $45+$20 for the black cell battlepass and another $50 skin and blueprint bundle, 15 year old account gone because some 10 year old kid cant handle getting killed in a game where thats literally what you have to do. No wonder this games dying.

This is the third time they have shadow banned me due to either abusive reporting for no good reason or their broken anti cheat algorithm. I'm so tired of this already. This is the 3rd time in 5 months now. I paid my hard earned money to play this game and still they do not deliver the satisfactory product I'm used to getting from them. This is such an over zealous use of their power to falsely accuse some players of cheater and hinder their experience of enjoying a game that was paid top dollar for. Not to mention all of the in game purchases made. Thus needs to be rectified immediately. This whole "wait and come back to check periodically" nonsense is obsurd. I should know WHY my account keeps getting reviewed and be done within a reasonable time if there is a legit reasoning behind doing so...WHICH THERE IS NOT! Please fix this already. I'm leaving my activision ID in hopes that this doesn't get ignored. HaVeAcL1p#7119486

Been falsely accused of profanity in chat three times now which leads to a 14-days-ban in communication in multiplayer. I have been 100% falsely accused because it can be proven that I never use voice chat or text chat in the game but yet people reported me (?) for it an blizzard / activision never checked up on it.

It's just a step closer to being banned permanently in voice chat and maybe even the game. Freaking shame that these kind of reports are not even fact checked into if I have voice chat option on or no (I only vc with friends ever since the game came out).