Airtel
Reviews and Complaints

Hi,

My name is neeraja & I had two numbers from airtel [protected] & [protected]). From the month of october 2010, both my husband & i, do not have jobs. Hence, were not able to make the bill payment in time. The same was explained to the executives who had called for the payment too.

However, off-late my relatives & friends have been receiving threatening & abusive calls from a person who claims to be from the legal department of airtel. He has been using words like - f* & b* (Too dirty to be explicit) and more, on all people he is talking to irrespective of how they are related to me.

He had called me a prostitute to one of my relatives & told them too that he will come in person & slap them with his chappals since he has their address.

One of the last calls to one of my friends came from the number +[protected] & the person claimed himself to be an advocate with airtel & his name to be ajay kumar (Hard to believe). The language he used was the same against my friend & when my friend had told him that he will file a case against airtel for being explicitly abusive, his response to that was he doesn't care about any cases or complaints against him & that airtel had authorized him to use such language to collect money.

Now this is how a customer, who had been loyal with airtel for more than 6 long years (Including mobile, broadband & dth), gets treated in-spite of me informing them about my current situation.

Even if I had been a defaulter with out informing them, is this the language they use & is this how a customer & every one known to them gets treated? Just because they have the list of calls made from those numbers.

Is there anyway that I can file a case against this abuse?

Is any one from airtel listening to this?

I can be reached at [protected]@rediffmail.com. I do not have a numbers presently due to my financial problems. Hence, only my email address.

I am scared to divulge any details as to where I am residing right now, since I do not know if any of these goondas will really land up at my place & start beating up people!

I would never ever recommend airtel to any one in my whole life any more.

Regards
Neeraja

Dear Sir/Madam,
This is to bring to your kind attention that i took a postpaid connection on 7th of this month against no. [protected] and have submitted all the documents, but from today evening the outgoings and incomings are totally barred on my number. Please let me know the reason why is it barred and how can it be resumed again.

Thanks,

Vibha Gupta

I anupam aind is a bharti airtel user from the last five year. I got a call from number [protected] that you have won 1000000 rupee as a lucky draw amount than he told me to call to rajesh number [protected] for further details. After calling he asked me to pay 1250 rupee in account number [protected] (Sbi) in the name abhigomkar as a goverment tax after paying that amount they told me to pay 18150 rupee to account number [protected] (Sbi) in the name rashid pal yadav for the check clearance. I was sure as I have got a confirmation sms regarding the airtel company so I have paid. I had also asked for the terms and condition but they are not telling aften then they asked me again to pay some 40000 rupee amount but I didnt pay and asked for terms and condition they again sms me confirmation in the name of airtel company that you are a lucky customer and you have won 1000000 rupee but they are not telling me a proper procedure and asking me to pay a requisite amount. Please I had lost 30000 around rupee in the name of bharti airtel please do conform and check it. Now I have no trust in bharti airtel and I want my money back.. Anupam. [protected]@gmail.com. Mobile [protected]

Hi. Airtel office this is kailash rajoriya I am using airtel prepaid sim my mobile no. Is [protected] I have some complaints that without any usage my money is deducting and unauthorized charges is putting on me last night without any reason 5 / - is charged to me and it is not it few days back I will be charged without any reason.
This is not it my customer care is also not working when I am going to call customer, mer care no it is not going. So I need your support. Please send me email or contact me.
Name-kailash rajoriya
Mobile no0-[protected]
Email id is - [protected]@gmail.com

Dear sir/madam, my name is gurunath my land line and broadband connection number is [protected]. I closed my office last 3 months back, at the time of close the office, I call to u r company for land line disconnection, on of the person suggested me, why u r disconnection, put connection to residence, for shifting company it will charge 300, I am not agree for changes, after that he promise to me, we will not changes, our person come and shirting to line with in 2 days, after I received u r bill, they clear mention shifting charges, I am not pay for the bill with in due date, next bill also including rs.75 late fee charges, I relay upset for the same, mr. Jafer his mobile no.[protected], he convene to me for deducting/weaver the excess amount, than I issue tha cheque bearing no.919250/11.3.2011 ing vysyabank, rs.1225. (Total bill amount rs.1700) balance 425 waiver, today one lady, called me your weaver amount our company not accept, so for plz pay that balance amount, I am relay up set, plz give me who is the responsible person for collection or billing or director number, I will talk with him/her regarding the same,

Iam a customer of Airtel since 2003. Recently when I was transferred froom Pune to ranchi since I was on roaming services I requested my friend recharged it for me from Pune for rs 295/- which showed on my Sim ([protected])Card in dec 2010. When I reached back Pune, (though I never used my sim in ranchi) to my surprize the balance was a single rs 5/- what happened to rs 290? The nos 123, 121.198 all are just eye wash and whichever option you press the reply is same...:; dial *121 and thanks for calling airtel... What happened to customer care service?. i sincerely advice ...to everyone who wish to take airtel...a big no..no...its useless

Hello sir / madam

How r u

Today I felt that I had mistaken choosing airtel... I m continuse customer of airtel from last 5-6 years and I belive that airtel is much better than ohters... But today when I talk with your customer care excutive and when I see our services than I feel thats its my mistake... Bcoz I m always thinking airtel is better than other service providers...

I want to change my service with aircel.. Bcoz its call rate is lower than urs... And I send message to your portable facility no. 1900 on dated 27 feb (Sunday) timing was approx 5 pm... And than instant I got message from 1901... After one day (Monday)... I received a call from airtel customer service center... And she (I dont know her name) say me why u want to change... I tell him bcoz ur call rate is higher... She say me we will less ur call rate than why u want to change... I say her I like airtel.. If airtel give me this facility... Than its really a good for me... She say me after 48 hours u have activated this facility on ur no.

When I see after 48 hours and my call rate was same I again call at ur customer service center... I tell him everything again they say me there no any type of facility is not activate... I m shocked after listen about airtel service... But I again try and say him he again say me that facility will be activate after 48 hours

Its really a amazing about airtel company and really than I felt its very much stupid company and my all faith is broken on ur company

Bcoz position was again same after next 48 hours... Very very much stupidity

I again try to all with ur customer service center bcoz I much use my mobile and if call rate is change its low my expenses... But position again same and I totally agree to switch airtel company and call

When I talk with ur executive than he ask some stupid question

1. On which date u recharge ur mobile
2. From how much price u recharged
3. How u recharged like through mobile or coupan

Now can u tell me who remember that on which date he recharged his mobile... Price and rechrging system may be can remember but date who know

I tell him 2 out of three than he say he cant help... Again shocked... When u have unique id than u can check in our system... If u cant check than ur system is also bad.

I say him talked with me ur officer and officer talk with me like stupid...

He was looks uneducated as per his talking way... Than I feel bsnl is better than airtel... Bcoz I think bsnl customer care is uneducated...
He hold my mobile for 25 miunts and after than disconect my mobile

And after than I try many times but not connecting with ur company service center

Really toooooo much bad I felt...

Again today I talk on monrning at 11 am and than he (mr. Dhara singh and miss joyti) say me there is no any request like to change call rate or number porablity... When he cant help than I say him call with ur officer and he hold me for 10.20 minuts...

When I found airtel earning money from call center calls... So hold for long time... But I not disconnect my call ur excutive disconect

Many time I registerd my no.In dnd but situation is same yaar

Now please request to u officers

Please see this... Money is not a big issue... Issue is faith of customer in ur company and if u give this kind of response... Its bad for ur company future.. Really shameful

And please give me also email address and no. Of ur seniours... If u not response than I will found it... As I found urs

Thanks & regards

Umashanker gupta
+91-[protected]

Every time late fee is added with my bill but i have paid it previously . Thats y 2oo rs balance in my bill . So plz currect my bill plz...

What is wap I don't know still I have messege from airtel on 20/01/2011 to stop my all gprs based service, even all valuaded services and I got confirmation sms from airtel I have it at present in my mobile but you still getting me every second 0.30 paisa bill from 20/01/2011
Last I eject airtel card from my mobile I was disconect card on 27/01/2011 on 11:30am
In detail bill if I was stoped all service so how to claim me for gprs data that means from last 3 months bill. You claim me as a wap_all?

I am ready for pay all of your bill but you just get it to me satisfatory answer. What is wap_all...
Which type of access you getting me when I was closed all gprs service and you got me confirmation about it
And also your executive also offered me on 21/01/11 gprs98 plan free of charge because I am apply for mobile portibillity. But there is no any plan activate and from last 2 month I want to activate that plan and I getting confirmation so many times for it but you didn't activate it.
And on 20/01/11 I was deactivate all type gprs data (Airtel live) but still you claim me wap_all bill
How it possible?

What is wap_all?

Hi sir, this is r. S. Pandere I m the airtel user. I hav the airtel sim card for more then last3yrs. These days its has created lots of problems. My sms scheme is of rs 95 in which we get sms of 500 per day for 1 month but now it has got deactivated in middle of the month n when I contact coustomer care they r saying that ur todays sms of 100 is completed but actually its of 500 sms per day. This is not for the 1st time. N sometimes some activation is done on my mobile n my balance is debited.
Pls take stricted action. My airtel number is [protected].
Email id: [protected]@gmail.com

Dear sir//madam,

I am hiten patel resident of gujarat state I am user of airtel india. My mobile number is [protected].

I am regularly using mobile office of @98 per month. I am getting problems while using this facility's. This services working good but almost times facing a problem for using inernet sent receive not working and internet is not properly used at all locations. This is reular problem and I am not satisfied with aitel.

I talked priti rangalvali today on 26.02.2011, satuerday between 3 to 4 pm on phone number 198 using airtel. I asked my request or compalint number but she has put line on hold and and no responce from airtel. I am strongly request you to check my call and solve my mobile office problems asap. After two nos. Of attems my tries to talk with customer care personal is hang by airtel.

I will wait for your reply soon on m mobile number as well as return reply to this email on [protected]@hotmail.com.

Thanks,

Regards,
Hiten patel
[protected]

There is a distributor of airtel sim card, he has an airtel outlet shop at bhiwandi district thane near shivaji chowk in front of hafiz ki mazar, the distributor's name is mr. Parag and the name of the outlet is dhwani communications, his contact no. Is [protected]. I went there for purchasing sim, he gave me sim of number [protected] form. He took my id and made me fill the form, this number was someone elses, when my service was not activated I asked him so he admitted that it was a mistake and told me to transfer my number and activate the sim in 2 days. B ut when I again went there his behaviour was very arrogant and he misbehaved with me. He said that do whtever you can. He has an airtel outlet and his behaviour is not at all appropriate his behavior is affecting your brand. Please take some action against him. He is a very lazy person and is not at all sincere about his work, if you further want some query then my email id is [protected]@yahoo.com and my name is atif nawaz.

Airtel deducts amount for friends chat even when customer has not subscribed for such a service.
Such a worst tactics being followed which will surely affect airtel's image. Customers normally normally are not aware of such fraudulent activities.

###, ###er, ###kest airtel dth service they said that the complaint will be resolved today within 4:59pm I knew this will never happen because when I purchased airtel dth online they installed it after 10 days, now when I purchased airtel dth who cares. Please this is my kind request from the customers never purchase any airtel product they are the no1 cheaters in the world now also destroying the look of the rajdhani express with there stupid ads.

This is ankan srivastava, one of the airtel mobile customers (+91 [protected]) in vadodara gujrat. I am presently facing a problem to which I got a very bad and dissapointing response from airtel customer care and services.
The story begins on 14th feb 2011 at around 2:30 am, when I told one of my freinds to get a top up done on my number of rs 333 through internet banking, he did the same for me and I got a msg from airtel (555555) which read as follows

" dear customer, your recharge request was processed successfully. Top up request for rs333 and talktime of rs333> "

The same amount was debited from his icici account at same time. But to my surprise no amount was credited in phone balance.

I waited for the amount to be credited till next morning and called the customer care (121) at around 8:15 am, to which the customer care executive denied the fact of any recharge on the said date. But registered a complaint and said that the matter would be resolved in an hour or two as there were some server problems (he provided me a request reference number as cbnra20214038335)

But still there was no balance in my phone, I again called customer care and had conversation with mr. Who again had the same story to tell that last recharge on my mobile was done on 30th jan-11. And hes registered a complaint and conformed that if the amount has been debited from bank account, then for sure the amount will be credited in fone within 48 hrs of recharge.

I waited this time the whole day that is 15th feb. I next time called on customer care on 16th morning and had conversation with an executive and then to his floor supervisor and then with mr kewal (manager). Who after long argument conformed that I will have to go to airtel office and show the msg. And conformed that the amount will be credited as soon as I will show the msg. I was provided a request reference number as cbnra20216229694

I reached the airtel office in alkapuri - vadodara in the evening had words with miss swati.. Who again made some calls and put me on phone line with some mr. Jackie who conformed that it will be surely done before 12 midnight (He provided me a request reference number as cbnra30216677893). But to my vain again no solution.

I called customer care on 17th evening, my call was answered by some mr. Jayesh - executive, who addmitted that, yes the recharge was done on 14th feb but due to some issues it cudnt be credited and it would be done by 7:00pm. But again I was cheated.

I once more called at 9:30 pm and had talk with mr himanshu vora who has now again declined the fact that I had any recharge done on 14th feb-11 and nothing could be done on this matter.

In the last 3 days I have already called airtel customer care 10-12 times and have visited airtel office once. I have already shown the message recieved from airtel and I have got the bank statement which shows debit of rs 333 from the icici accnt for recharge on number +[protected].

Now the first question is that how is it possible that I get a message from airtel saying recharge request processed successfully, if I had not requested any recharge? (which is now being claimed by mr. Himanshu vora and at times other representatives).

Secondly I would ask how much time more it would take to get my balance back in my fone?
Thirdly why do your representatives lie and make wrong commitments if they cant fulfill it ?

I am attaching the bank statement for your reference (the 4 th transaction in the statement)

I would surely proceed for some legal proceedings if dont get any positive response, coz I have litterally been harassed.

Kindly don't give wrong info on mail and don't try to say false to me . Your call is in waiting and again you didn't call me. kindly call me unless within few days I will go in consumer court.

-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: Thursday, January 20, 2011 4:19 PM
To: Spaprov Punjab
Subject: Re: wrong commitment by Executive Shantanu from Vriti for sale DTH connection, REMINDER 1

Dear Mr. Jain,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding package issue.

We would like to inform you that we tried to contact you on mobile number
91-[protected] dated: 20/01/2011 but your number was not reachable.

We have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET to 54325 from any mobile number*.
To add top up SMS ADD to 54325 from your registered mobile
number* or ADD < Top up Name> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.

DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof

Spaprov Punjab To
,
"[protected]@airtelindia.com"
01/19/2011 10:26
AM cc
"mail:shantanu.[protected]@vriti-interactive.
com"
,
"[protected]@onlinedeals.in"
,
"bharti.[protected]@vriti-interactive.com"

Subject
wrong commitment by Executive
Shantanu from Vriti for sale DTH
connection, REMINDER 1
P Please do not print this e-mail
unless it is absolutely necessary P

HI,

THIS TO INFORM YOU STILL I DID’T RECEIVED RESOLUTION OF MY COMPLAINT. And I will give you time till 24th January 2011 unless I don’t have any other option to go Consumer court.

Regard’s
Nitin Jain
+[protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:10 PM
To: '[protected]@airtel.in'
Subject: FW: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

fyi

Thanks & Regards,
Nitin Jain
Circle Office
Mobile: +[protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:07 PM
To: '[protected]@airtel.insize'; '[protected]@airtelindia.com'
Cc: 'mail:shantanu.[protected]@vriti-interactive.com'; '[protected]@onlinedeals.in'; 'bharti.[protected]@vriti-interactive.com'
Subject: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

Hi,

I purchased your DTH on 13th January my account id is
[protected] by Shantanu | Sales Adviser`, E-mail:shantanu.[protected]@vriti-interactive.com Number is +[protected] from your outsource Outbound Vriti Infocomm. And Mr. shantanu guide me that you got extra benefits of iTV, 6 Games, Star sports, Espn and Star cricket also in Rs 1590 with other sports channels Ten cricket, Ten sport and Ten action. I confirmed 3 time with Shantanu and he said me yes you got these benefits and this call is recored in system so am not committing you wrong if you purchase right now and I purchased you DTH. But after Installation I am not getting these benefits and I called to your Vriti executive Shantanu he didn’t pick my phone and when I called to Ms. Bharti today in morning number +[protected] mail id is 'bharti.[protected]@vriti-interactive.com'she said me kindly call on Customer care once number is [protected]. When I call on this Number [protected] Ms. Ekta picked my phone and I told her my problem but she said to me this offer is not available on your package we can’t help you if Mr. shantanu commit any wrong communication then sorry for it.
Then I asked her raise complaint for my concern she said me I am not able to raise complaint because we can’t help you if someone commit wrong communication. Then I ask her to transfer my call to her senior and she said me I will transfer you call kindly hold line and she put my call on hold and disconnect my call. Kindly confirm why my call was disconnected by her. Then again I called to Ms. Bharti for telling her my this problem she said me I will arrange call back by Shantanu for you confirmation. But no call received yet.

And Vriti Ms. Ruby Number is +[protected] will charge twice for my this package 1590 rs and they said my it will return within 2 or 3 days but I am afraid after this commitments and behavior.

Very frankly to say my first experience with Airtel is very very Poor and bad. Airtel is a big name in industry so I believe my problem will resolve very soon. Kindly resolve my this problem and arrange call back. Unless I have no other option to go Consumer court.

Thanks & Regards,
Nitin Jain
Circle Office
Mobile: +[protected]

Dear Sir, My Land line number is [protected] of Airtel Service. I have been having recurrent problem of slow internet. All the reminders for last few months have not brought any result. My monthly bill is about Rs, 1800/- Per month and I am expecting a speed of about 2Mb/sec. where is I some times get it about 120/130 Kb, or even lower.
Whenever an engineer attends it, it improves for a few days and then again, it goes bad.
Last I reported about this complaint on 8/02/2011, and my complaint number was [protected], which is still not resolved till today 15/02/2011. On inquiry I was informed that the complaint is already resolved. When and how this complaint has been resolved, I dont know.
If I dont get the service, i dont need it. I dont want to pay any bills if the service is not provided properly, and they can remove the service.

Capt.G.K.Sharma

I was using a post paid mobile connection from Airtel and No. is [protected]. For this number i have a billing issue which is not resolved till date by "airtel". My plan was "special 5 group" and i added my corridor number for this plan as on 12/08/2010, which i even got a confirmation msg from airtel stating that no. will added in 48 hrs(i still possess sms with me as a proof). However, after two months i came to know that my request has not been added by "airtel" and instead of charging as per the plan Rs. 0.20/min, i was charged Rs.1/min. And during the month of November'10, i made calls to customer care of airtel and made this plan get activated and asked to resolve the earlier billing issue. However, as on this date they have not resolved that issue and because of the same, i stopped paying my bill.
My number has been deactivated by "airtel" on the basis on non payment of bill without any intimation on the status of my billing query. Till date some nearly 20 calls from my side as well as from their side went on about this issue . Neither they resolved by billing issue and irrespective of that when all i'm in roaming they started calling to my other airtel number (which i should pay roaming charges for the call) and making me irritated as they call at different times spoiling my meetings. TO overcome this problem i personally visited airtel relationship centre, banjara hills at my time of stay in hyderabad, which was on saturday. They acknowledge my problem by viewing the sms and stated it is the wrong billing by "airtel", however, they unable to wright a note in my no. as my number by the time was deactivated.
In meantime, i started receiving a calls from Hyderabad main office, the first employee named herself as Ms. Deepthi, i also explained every details of my problem, she promised to solve in two days. However, still after a week she could'nt and i followed her to resolve my problem. After few followups from my side she stopped picking my calls. Then on 12/02/2011 one more lady named herself Ms. Neha and her empl. id is 984632(she informed when asked about ii) called to my Vodafone Bangalore number, when i asked her how she got this number, she unable to answer my question and asked what is my billing problem? i still took my time and patience to explain her and did so. She promised me that, her boss will get back to me in two days and took my email id. After two days i called her and she was unable to give a proper reply and started avoiding my calls. I clearly stated her in my earlier conversation that if airtel solves my problem across the table, i will immediately pay the money. Irrespective of the same they unable to resolve my billing related issue. I owns another number of aiterl which is [protected] which i'm using from past 3 years and never ever defaulted my payment to airtel.
Me getting frustrated of "airtel" who unable to solve my problem and keep on troubling me and started even threatening to file a legal complain on me, I'm forced to write this complaint. Seeing all this i even opted "vodafone" in bangalore rather than airtel.

i am aziz m shaikh and regular user of airtel postpaid my no is [protected] and relation no is 109-[protected] and i am geeting allways over bill which is more then my using amount so kindly do the needfull and oblidge

Thanking you
Aziz m shaikh

res. sir,

my name is mangesh kembalkar
(Picasso custom shoppe)
Rajarampuri kolhapur,
my contact no. :+[protected],
[protected]@9999gmail.com

i am the first prize winner of navratna competition 2009, and the pan india number one outlet in small town like kolhapur, hear by i have a comp-lent that yet i not get my wining amount, n due to my financial problem i am suffering many things, i ask u r companies employers many time n every time i cant get any proper response from any of u r officers, they treat mi badly, i think u give mi my winning amount, n take action on all this crap things which your company's officers doing,