Airtel
Reviews and Complaints

Hello this is manoj agarwal
After sever complaints no one from airtel resolves my problem for network issues
No signal at my home @ race course road
I am old customer of airtel. for 16 years
I will go way with my 7 connections of me and my family to another operator if matter is not resolved in 3 days
BOOSTER HAS TO BE INSTALLED
[protected]

date:04.02.2011
from:

Raj Kumar Verma
airtel a/c no.[protected]
phone. no. [protected]

dear sir
we have taken airtel broadband plan 999 in the month of nov, 2010.under the plan ip tv service was also provided .phone no for the same is [protected].we are not satisfied with the ip tv service provided by airtel.regarding the same we have already made a complaint to your good self and requested to disconnect the services on jan, 30, 2011. Till date no proceedings with regard to the same have been initiated.the bill due for payment on 31jan.2011 was rs 1184 .as per our complaint dated 30 jan.2011 we are surrendering the connection to airtel in view of their dissatisfied services (text of the earlier complaint is annexed).
kindly make a note that the existing charges of rs 1184 will be duly paid at the time of disconnecting the services under intimation to us and as we are surrendering the connection and your not being affecting the same we will not be liable to pay any dues .once again we request you to disconnect your services immediately.
if again our complaint will be left unattended we'll be forced to seek legal remedy against you.
text of previous complaint dated.30 jan.2011.
sir

We have taken airtel boadband plan of Rs.999 in last week of Nov. In first week of Dec our set top box of Airtel IPTV was not working . We lodged a complaint for the same against Complaint ID.[protected] . One of the engineers of airtel came to resolve the issue and replced the set top box to an old one and without giving us a chance to check the new one, he just left. This set top box is quite old and slow . Again a complaint was lodged against ID [protected] and committed to be resolved in the same day before 8 o clock but remained unattended . Again at customer care no.121 we lodged a complaint on 12/01/2011 under complaint ID [protected] which was aunattended till date . In connection to the same today on 30/01/11 at 10a.m again we lodged a complaint at ccno. 121 which was attended by Ms Satya Priya one of the employee of airtel . She assured that the complaint will be resolved before 2 p.m. At around 2 p.m. we got a call from airtel on the landline by Mr. Mukesh that whether we have lodged a complaint and what is the complaint . He told that this call is to resolve the complaint .

Sir, we have taken broad band plan in nov 2010 and under this plan the set top box supplied to us was working very fast and the replaced one is very very slow . Plis let us know that asking for the problem over phone is the resolution of the complaint . We are paying airtrl bills as per the contract in time but finding lack in your providing correct instrument for the service .

Plis note that tommorow 31 jan is the due date payment of your bill . The bill will be paid well within time if the service will be provided as per the contract and the set top box will be replaced or the bill will not be paid . And in this connection I would request you to diconnect the broad band plan we have taken or provide us a satisfactory service .

from:

Raj Kumar Verma
airtel a/c no.[protected]
phone. no. [protected]

I paid 100 dollars and only used 10 dollars worth. Due to personal reasons I did not call india for 6 months. They blocked my account and reopened with zero balance.
I am mad as hell. We should all get together and fight them.

Dear sir/madam,

This is to bring to your notice the harrasment I am facing at the hands of bharti airtel and their vendor namely new vistas, at distt kullu of himachal pradesh. I am a airtel postpaid subscriber of cell num : +[protected] since last 3 years approx. I have been using this number and timely depositing my bills. I get rs.5000.00 (five thousand only) as my monthly average bill. I am not satisfied with the billing of airtel and I have time and again requested the said new vistas to change my aforesaid postpaid number into a prepaid number so that I can be sure about the usage of my calls but they refuse to change this number to a prepaid one and further even refuse to furnish a written reply for it. Apart from this they have thrice disconnected my incoming and outgoing facility without even sending a single message or making an intimation call because of delay in paying the outstanding bill. Now after making repeated requests and failing again and again I have decided to lodge a formal against them. I humbly request you to act on the matter as soon as possible safeguarding the interests of the consumers.

Hello sir. / I m using service of bharti airtel since last 7-8 years... Meri problem start hui 02 jan 2011 se... Mera mobile kharab hone ki wajeh se maine apna airtel ka sim mobile se nikal kar switchoff kar dia... Jab 8th jan ko phir se apna sin dala tau sim ragistration fail dikhaya.. Landline se per call kia tau kisi ne phone recive kia aur mujhe bataya ki maine yeh number 25000 mai liya hai.. Uske baad mai airtel store gaya jahan maine apne documents dikhaye tau mujhe phir se sim alote kar dia gaya.. Uske baad kuchh calls mere number per aaye buhat si gaaliya di mujhe ki tum 2-3 din se raat ko pareshan karte ho... Isliye main phir se airtel store gaya maine poori story batayi aur mere documnts bhi.. Unho ne mujhe detail bill dene se inkaar kar diya maine kaha ki aapki company ne mera card kisi aur ko kaise alote kar dia.. ? Uska koi reply nahi tha... Phir maine airtel nodal officer ko mail kia reply aya 3 din mai aapko reply karenge... 3 din baad bhi koi reply nahi aya tau phir mail kia koi reply nahi 12 din mai 4 mail kiye 14 din k baad reply aya lekin woh bhi yeh bata nahi paya ki mera sim kisi aur ko alote kaise hua? Jisne mera sim lia tha usne 5th jan se 8th jan 16/00 baje tak kareeb 150 calls kiye hai, , aub woh kon hai.. Ho sakta hai koi mafia.. Aaj 23 din ho gaye hai aub tak koi solution nahi mila hai... Aap ke paas koi idea?
Regards
Ismail kapadia

These are the series of problem i have been facing:
1. I was charged Rs. 99 for games download from airtel live, though i never visited the site
After calling up the customer care i was told refund wasnt possible and the customer care representative "Preeti, supervisor Customer Care" told airtel live has been disabled
2. i was Rs. 30 twice for renewal of video mode service and games service on my mobile. It was automatic which i never did. I went to the service center in jayadev Vihar and contacted the people through hotline for disabling the service.
3. yesterday Jan 30, i was charged Rs. 99 twice for games download which i never did. I called up the customer service and was told airtel live is a website which cannot be disabled and refund isnt possible
4. Again auto renewal of the games service with charge of Rs. 30 twice

Complaints:
1. how is the game download is happening without taking to the airtel live website and any confirmation of download with deduction. I have been charged Rs. 99 * 3 for the same.
2. if airtel live is a website and cannot be disabled, why was the false assurance given.
3. How are the services been automatically renewed without permisssion. Airtel calls up for unecessary issues and bugs people and for things that matter there are no calls.

Please refund the amount back
Manisha
[protected]

I am Anoop goel
Adress- 1964/7 outram lane

CONTACT NO-[protected]

from 2 days i have problem on iptv
and the problem is channels are taking around "20 SECONDS" to change
i guess airtel iptv has started new format to display the information of every channel after changing it...this causes delay in changing the channel

and second problem is information is not correct which is shown
for example- if i am watching sony then information will b displayed for zee tv

i request you to please solve this problem...

and a heartly request to remove the format of showing information(AUTOMATICALLY)
WHICH LEADS TO DELAY IN CHANGE OF CHANNELS...

Dear sir,
I am anindita rak[censored]. 7a, sothern avenue 4th floor kolkata. My code is [protected] on date 27.11.2010... Pls send me the rist watch gift in my address. My mail id is [protected]@gmail.com

Dear sir
Myself Purshotam Lal, Having prepaid sim wants to convert it into postpaid with cug facility. The airtel personnel from jammu (j&k). Mr Zorawar singh ([protected]) has given me new sim instead of my prepaid sim on 03/12/2010 which is not activated till date. My mobile no. [protected] and new sim given by airtel personnel is [protected]. This above mention airtel personnel is totally ridiculous, irresponsible. I dont have any word in my vocabulary to slap this person.
Not only me, there are many more colleagues of my company LUPIN LIMITED JAMMU, PHARMA PLANT. who are suffering from this problem from last two months.

Plz. do the needful.
Waiting for your prompt reply
With high hopes.

Sir,
I am also using a pre-paid no. [protected] other than my post-paid no. [protected] activated from lucknow but due to some work I am using them in ghaziabad from 5 days.
From evening 9.30 pm on 15.01.2011 the balance of my prepaid no. Was deducting @rs 0.60 per minute without any usage, for which I sent a sms at *121# as asked by the service provider to stop any value added service which may have started by mistake but the deduction even though did not stopped and it started @ rs.3.00 per 30 seconds and on calling to the customer care no. One of your executive mr. Ashok's behavior was very annoying when I asked for the customer care mail id, when he told that we cannot process your request of de-activating your value added service as our server is not functioning properly and you call as after 4 hours. Even his so called senior mr. Vipin on asking the mail id he provided me the web page detail www.Airtelorg.com and told that this is our mail id and disconnected the phone.
Even now continuously balance is being deducted from my mobile and I am not at all responsible for this after 11.30 after the last conversation with your executives.
Kindly do the needful and reply me at the earliest.
Or else I will file a written complaint against our department in consumer court.

Regards,

Sunil kumar singh
[protected]

Complaint 1:
This is to bring to your kind information that i, richa saxena, holder of the airtel broadband fixed line / dsl account connection having account no. [protected] have been mentally harassed by the airtel customer service from the day of registering of the complaint dated 17th november 2010 till date.

I faced the problem of my dsl link showing down (Not active) since 17th november 2010 for which I had registered a complaint to the airtel customer care via tel no: [protected]. I was given an automated complaint request no: [protected] and I was also told that a service engineer will be visiting my residence on 18th november 2010. The service engineer (Mr. Tejinder singh) called me up on 18th nov 2010 asking about the complaint and the time of home visit. I asked for the visit to happen around 6:00 p. M. As I was available at my home to which he refrained and said & ldquo;our maximum time to provide service is till 6:30 p. M. But on my request he got agreed to come at 6:00 p. M. I waited for him and at around 6:10 p. M. Gave him a call which was not picked by the engineer. I again called him up but no response was there neither he called me back.
I again called the customer care on 18th nov 2010 evening to share the status of my request and to tell them that there had been no response of the service engineer (Tejinder singh). I was irritated when my call was disconnected, kept on hold for infinite time to which I had to end the call and made a call again. I was frustrated.
I called on 19th morning again to check up the status of my complaint. I was surprised to hear that my request was closed saying that my problem was solved. I got highly disappointed and asked the customer care executive to escalate my complaint as it was not solved and the engineer had just lied. On my request I was told that the service engineer would for sure visit my house on 19th nov 2010. I again called two times the customer care to tell them the status to which on 19th nov. 2010, the same engineer (Tejinder singh) visited at my home but could only find out that the dsl link was down (Which I had recognize earlier through my continuous calls to the customer care) and I was told that the problem is required to be discussed with some voice dept. People. I was told again that my problem will be resolved within 4 hours. I waited till the evening but there seemed to be no response so I called back the same engineer to ask for the status of my problem. He again told me that he is referring to some senior team and will be back with a positive reply which never came. I called on the same evening at 8:30 p. M. But my call was not picked. I called the customer care again but this time my call was kept on hold again after repetitive transfers to number of depts. I did not call the customer care back as my call was put on hold for around 30 minutes without being genuinely heard. I was infuriated and completely disturbed by the kind of treatment I was receiving. All thanks to the airtel broadband connection. I decided to call on 20th november 2010 in the morning hours.

On 20th nov 2010 evening I was told that my request had been randomly closed again saying that the problem had been solved. I was shocked again. Still more, the customer care executives were telling me that I did not pick up their call which was a big lie as I was the one who kept on following even after the cold response of the airtel so called & ldquo;customer service and care” executives. After rigorous discussion I was again provided a fresh complaint no. [protected]. I was told that since on 21st nov 2010 it is a sunday (Non working day) so my problem will be solved by 1:30 p. M. On monday (22nd nov 2010). Meanwhile on 21st nov 2010 (Sunday) a formality call came again verifying my complaint no. And mob. No. And also verifying if the problem is existing to which I replied that the problem is still persisting.

On monday the 22nd nov 2010 nobody visited or called me again and nothing happened. I called up the customer care in the afternoon 4:00 p. M. On 22nd nov 2010 itself as I was on the brim of disappointment. I was told again that my request had been closed as the data said that that my problem has been resolved again. I was aggravated with anger and annoyance. I was told that again the complaint has to be registered to which I denied and insisted to re-open the previous complaint status which was closed due to continuous fake inputs. My call on request was transferred but I did not know that I was befooled again as it was kept on hold for approximately 20 more minutes with no response.

I decide to cancel my connection on 23rd november 2010 and gave again a call to the customer care and demanded the cancellation of my broadband. Now was the time to get back on the slackers!

The customer care executive apologized and asked for revisiting the decision but I was strongly assertive in what I had to do. My cancellation request no. Was generated and I was told that from 24th november 2010 my rental would be ceased and within 7 days my connection would be cut! I was relaxed and hada sigh of relief.

But the story does not end here because now began the queries from the customer care end to confirm my cancellation request no. And why I had taken the decision. I was continuously requested on the 25th nov 2010 to hold back my decision and was also assured that someone will be reaching out to help. Finally I again gave it a go. Since I was told that the problem, now, would be solved within 24 hours from 25th november 2010 I told that I can wait but only till 24 hours….

As usual nothing really happened. 24 hours passed and I called up again to confirm my cancellation and requested it to be escalated. Again when I was heard by customer care executive [harchetan singh] who told that the problem was persisting because I did not respond & ldquo;8 times on 21st november 2010 to their call (Which was again a lie) but the words were changed when I told him the entire picture. Again after rigorous arguments same apologies came forward from customer care exceutive end and again same beliefs were shown to me that by & ldquo;the evening, within 4 hours, somebody will solve your issue”
A new statement also was highlighted that whole gurgaon is facing the problem and there is some mdf team working on the issue. This was never made clear to me before.

I waited again on 25th evening till the same engineer (Mr. Tejinder singh) called me up to tell that the problem was due to the connection wire being cut by my neighbors. He told me that I can put forward a wire cut complaint request in the customer care for speedy solution to the problem.

I do not know why I believed him and did the same and again and again was served a complaint no: [protected]. I was told that by 26th afternoon 1:30 p. M. My problem will be solved. On 27th november 2010 some person from airtel came without informing me and repair the wire cut. I only came to know when one of our house mates suddenly observed some movement.
It has been a highly disgusting experience for me and I demand that airtel should provide me waiver against my bill of november 2010.
Complaint 2: I have not received my e-copy of the airtel fixedline bill since october 2010, november 2010. I have put forward several complaints to the airtel customer care but they have all been unheard. Kindly give me the waiver for these months as airtel has been responsible for the delay in bill payments.
If my request is left unheard now I would be compelled to go for cancellation of this existing broadband fixedline connection dsl account no:[protected].
Richa saxena
Address: h. No. 474, sec - 17 a, iffco chowk, gurgaon & ndash; 122001
Mobile no: [protected]

)

Please be notified that mobile no [protected] was registered in my personal name that is aftabhussein fida hussein since last year and I have been using this line for the last 9 years or so. I have even a gold cad for it. I have contacted your customer service today and was told the line is registered as fairdeal upvc aluminium and glass ltd. I am really disturbed as you had not even contacted me to this effect even though I work for fairdeal upvc. Please reply urgently.

Hi !
I received a message from 56363 saying "modelsvideoclub, regular charges rs.99/month will apply to you"
And rs. 99 was deducted from my airtel prepaid. I do not know how I received this message and I did not apply for any subscription. I contacted customer support at 121 to get more info and to stop the subscription, sorry to say but the customer support is rubbish ! Everytime I called I got completely different answer from the previous executive ! And you can clearly say that they are trying to brush you off !
Please stop this subscription asap !

I have register for NDNC on 6th December 2010. But nothing has happended so far. Every day I receive atleast 10 promotional SMSes, mainly from www.win2save.com. I'm really fed up because of this. I tried to lodge complaint on Airtel website but it does not accept the input. These buggers have just maintained the NDNC complaint webpage but no one bothers to see even it is working or not.

Appreciate if you can help in taking action against such companies who over rule the law and create nuisance for customers.

Dear Sir,

I have submitted a complaint on 5th jan but today i received a call from Mr Rahul Sinha(AIRTEL) who not even able to provide me the resolution but he also treat and prove me the "CULPRIT".

Being proactive at my end to complain for the miss usage he told me that i deliberately used the services and now denying it for the payment.He even lure me for some amount to get the payment.

I here by declare that i will not pay any thing besides my genuine usage which i already paid.The receipt no. Of the same in 14-[protected].

Please also note i have paid an advance rental for two years in Sep10.

Thanks,
Akashdeep Singh
[protected]

Respected Sir,
Myself Rekha Kumari D/o- Shri M. P. Sah from Araria distt.(Bihar). My mobile no is [protected]. On 04/01/2011 I have recieved a phone call from the no-+[protected] at 4:15pm relating to Lottery Prizes. Caller told me that, " He is calling from Airtel Centre and I win about 1000000/- rupees as lottery prize. So, kindly u send me 11000/- ripees as TDS money". Further he gave me a number [protected] named Bijay Kumar located at Bandra (Mumbai). In next conversation he also aproved about lottery winning and advised me to submit the said money. Due to this call with reference to Airtel I lost my precious time and hard earned money Rs150/- as phone charge and got unwanted mental pressure.
My humble request to u please verify this call and lottery scheme trustness. So that I can take further steps.
Yours sincerely,
Rekha Kumari

I had requested for international roaming and was confirmed it has been done by the customer care.
After coming to Singapore I found that it is not working. I had Called (ISD)
customer service and was again confirmed it would be working within 24 hours. Nothing happened.
Tried compalining via e-mail. The response which I am getting back suggests that either the airtel person replying back does not understand english or simply he or she is tring to keep on playing till i stop writing!

we have requested to discontinue the pc secure service since last three months but hazratganj, lucknow, service centre advices us again and again to deposit the bill by deducting the pc secure charges and assure us that will be corrected by the next bill . Again they have charged the said charges in the current month bill along with difference of previous months and late fee charges also
kindly correct it immediately.

i have applied to bharti airtel to disconnect my fixed line broadband connection no [protected] with immediate effect but no action seems to have take instead bill no690328522 for rs 885 have been sent.Pl take note that iam no more using your facilities and as such is not liable to pay you any further. please initiate immediate action on my request or be ready for legal action.I have also sent my request to your Pitampura office through SPEED POST also. no action on your part will be at your cost and expenses. no furthe request will be sent to you anymore. thanks. NIRMALA SABU

It's been a more than half a year im using my airtel number. But few days ago, the outgoing call / sms is barred. My sim still have enough balance load remaining. I tried to call the customer care several times and they told me to contact the prepaid services. When I dial the 121, I always connected to post paid services. I'll be leaving india tomorrow morning going to other country. Can anyone out there in airtel assist me? I highly appreciated your prompt response. Thank you in advance.
My airtel no. Is +[protected]