Airtel
Reviews and Complaints

Respected Sir,
I Rishi Kumar J, hereby have a complaint regarding airtel login and password, I couldn't open my airtel account, because of which I am not able to check my Broadband usage and other facilities. Also Airtel asured a Reebok gift on every broadband connection which I haven't received yet, So I hereby request to accept my complaint and do the needful.

Purchased airtel sim on 10 nov, Airtel cut my connections on 21 nov without any message or alert. Went to Airtel office on 22dec, they gave me duplicate sim and said they will take 3-4 days to activate. Till 2nd dec my Phone dint get activated. Went again to Airtel office, which airtel executive initially said he dint know where my application form is and told me to resubmit application form., then i looked some pile of forms kept on the table where i found my my Duplicate sim form was still lying on the table, as they dint do anything with it. After requesting executive 50 times, he finally said he is reinstalling the sim. But after that only my outgoing calls were activated and that also at Rs 1.5 per call whereas i had Rs 250 left in my sim @ call rate 1p/sec. Till date 11 dec my incoming is still barred and i cant send message to anyone. Regarding this call rate airtel executive asked me to call sm1 at 51111 from airtel office only. I called him n told problem and then he asked me to hold and never picked up phone again ..i kept calling him 10 times. Airtel executive name is Surendra his number is [protected]. I went twice on 5 and 6 dec and he said problem will be fixed in 1 day. and now he dont pick call

Is airtel trying to push their loyal customers to permanently switch to other account? When i went to airtel office 50 other customer were there who have same problem that their prepaid number has been cut off by airtel

I have been harassed too much as by airtel. Time to move to consumer court to get some relief. Thanks airtel for such horrifying experiecne.

I had applied for a new airtel broadband connection in august. The executive came to my place, filled up the form, took 500/- and told me that the connection will be given in 2 days. after that I didn't get any response. after some days, he said that connection cannotbe provided in your area. he is not refunding the amount also. kindly take suitable action against him and mail me your response on [protected]@gmail.com .
Excutive's name:Sandeep, phone :[protected]

I am using airtel prepaid mobile connection for the past 4 years on no.: [protected] sim no. [protected] a 32k sim, last month I visited their 2nd lane beach office at Chennai for 64k sim upgrade, first their customer care executive behaved horribly then on protest they provided me a new sim bearing no.: [protected] 0 and assured that it ll get activated in 7 days, but it did not. Hence I made a complaint again for which they apologized saying they missed a digit in registration - and corrected it. The next day my old sim got deactivated and the new one is yet to get activated for the past three days, I spoke to their higher official and zapped to know that my number has been allotted to someone else they are asking me to take new connection.

Dear Sir, My mobil number is [protected] of Airtel Service. From yesterday (ie 01 Dec 2010) onwards outgoing calls not functiong. In this regards today (02 Dec 2010) I submitted my application to Airtel office, Arcot Road, Kodambakkam, Chaennai - 24. My Application form number is 1597359. Please activate my mobile number [protected] immediately.
With thanks,
Yours faithfully,
C Kannan

We are quite unsatisfied with the kind of service airtel is providing regarding the new landline connection, thier service is ridiculous specially their executives handling the case/
Kindly look into the matter if you can do anything please help out to get me the refund of the amount we already paid for the connection.

I have parched a prepaid sim card on 15-11-2010 from a dealer(the mobile store, moti jhil chauraha, kanpur, up, india), after submitting all the necessary documents needed. After 8 days all the outgoing calls are blocked, saying that i have to submit the documents with a colored photograph in the airtel office again. i have submitted all the documents with colored photograph again in the airtel office, located at aryanagar chauraha, kanpur, up, india, on 25-11-2010. till now (after 48 hours) the outgoing calls are not activated. i went to the airtel office again and found out that they have lost all my documents. they asked me to submit all the documents again. when i denied to submit the documents third time, they said that i dont have sufficient proof that i have submitted all the documents. I have suffered a lot because of their responsibility & arrogent behaviour.

I have submitted all KYC documents(address proof, identity proof) towards my connection no.[protected]. However my incoming calls are barred by the airtel and outgoing calls are very much available and sms also. Even after my repeated complaints through '121' so many number of times, and registered my complaints with them, they have failed in rectifying the problem. Even i tried to deactivate the incoming call barring a message is appearing on the screen that my password is blocked. The same problem i represented no. of times, they have not provided any solution. Please do the needful to get incoming calls to my above number

hi im Parminder singh from mohali, i get a new broad band connection of airtel on 30 sept 2010 and i have choosen the e bill option for billing but till now i haven't recieved any bill from company and at the time of connection they also told me that there is also a reebok wrist watch as a gift with this connection which i ll recieve soon but i haven't recieved it ...If i didnt recieved any bill within 15 days then i m not going to pay the bill and company bill be resposible for that

I have a prepaid connection of bharati Airtel since august 2007, and my SMS service is not working for a month and a half. I have posted a complaint on airtel.in website, called on customer care 3-4 times and even gone to customer care centers and they have delayed their services by giving me a date at a particular time, but nobody corrected my problem. I even got mail from airtel .in that my problem will be solved within 48 hours, but no action is taken by now. My last customer care call reponder, named Mr. Vinod who told me that i will get a notification call on 23rd November, 2010 at 4 p.m. if my problem gets solved or even if it is not yet done.

Dear sir,

My landline airtel phone number is: [protected] which is installed in manav co-operative ghs, rohini, new delhi. As per our agreement with your company, we are entitled for the free connection. But we have recieved bills regularly from your side with the penalty of rs 50 per month. Therefore, the last bill recieved by us was of rs 550 approx. I have also contacted your customer care executive but no proper response was given by them. I want to clarify the procedure of bill and the said phone is currently out of order from last 1 month. Please, solve the matter urgently.

Regards,
K k jain
Email: [protected]@gmail.com
Ph: [protected]

No proper response from customer care
I got a service message from airtel stating the availability of an Rs.44 ISD recharge. (ISD calls 1re/min)
Recently I made an EC recharge for activating an ISD booster in my prepaid SIM . The recharge costed Rs.44. (ISD calls for 1 rupee per min)

In 2 minutes I got a confirmation SMS that the Recharge has been done successfully.
but when i made an ISD call, it costed Rs.9.80 per minute.
I immediately called the customer service., they say that the recharge has not been updated yet. They even told me to visit the EC recharge retailer and get clrified from him. I even went there and asked him to call the "service for retailers". he did that, and they have told him that it'll get activated in ten minutes. (then why the hell did i get a confirmation SMS in not more than 2 mins)

again, I made the ISD call the morning after.
BUT WTF, still it has not been activated.
I've been calling the customer care for 3 hours till now. STill thery're not even attending the call ..

I want someone to heed to this problem immediately.
Thanks in aadvance

Dear sir,

My number is terminated without any notification...
I am 4 year old customer of Airtel using Life time sim card "[protected]" from last 4/5 years.
I have received call on my number on 13th NOV 2010.
But from 14th NOV 2010 morning i am getting msg "Sim Registration Failed" .
Please solve my problem as soon as possible, this is my professional number and i cant change it.
I want the same number to be started again.
pls hepl me to reactivate my number...

Hi,
I am operation the airtel prepaid cell sim no.[protected]
Since two years with a scheme of one paise / sec offer
But three months onwards every day more than one rupee
Cuttinng from my balance without options, recently the some was taken to notice through local and internal airtel custemer care people and eventhough no solutions, last two months back also I stoped to recharge, eventhough one rupee cutting with showing minus balance, on advice of local recharge agent, I have bared the same with sending sms to the airtel people even though the same is continueing and facing the same problem

Senior most administrator
Airtel Delhi sector

I had made a request for installation of Beetel Wi-fie system on the already existing Airtel Connection on my Land Line number =011-[protected]
The first request (wide request Number [protected]) was made 4/11/10 .The engineer did not report till 7/11/10.Our time was wasted while waiting.
Subsequently, a request was lodged vide Request No. [protected].The engineer was again given time to install Wi-fie, but due to some reason, It could not be performed.
Lastly, a request No. [protected] has been lodged on 13/11/10. I was told by Mr Ashok (Mobile No.=[protected]), conferenscing with another engineer Mr. Raja (Mobile No.=[protected]) that they could only provide me a Beenatone Wi-fie but not the Beetel Wi-Fie .
I insisted them to Install Beetel Wi-Fie due to it's better performance. I was rudely dealt by Mr Raja on my insistance.
I raised 3 quaries namely in my dicussion with engineers

1 : that Beetel Wi-Fie System is acceptable only.
2 : If the Company doesn't have the same System in stock, then BeenaTone System maybe installed subjected to it's replacement when a Beetel System is available in the stock.
3 : Otherwise, I maybuy a suitable high performane Wi-Fie instrument from the local market and the same can be energised by your engineer.

Failing to convince, I was put to Customer Care to Shree Rupesh (a senior supreviser) on complain number [protected]. He also reiterated the same version in a polite manner. Accoeding to him as and when the Wi-Fie System of Beetel Company will be available in the stock, It will be installed on our line

Upon this I again explained the queries
1 : that Beetel Wi-Fie System is acceptable only.
2 : If the Company doesn't have the same System in stock, then BeenaTone System maybe installed subjected to It's replacement as and when a Beetel System is available in the stock.
3 : Otherwise, I may buy a suitable high performane Wi-Fie instrument from the local market and the same can be energised by your engineer.

On same grounds, Another (Senior Official) Ms. Neha also could not handle my quaries and problem.She also recorded in her note that as and when a Wi-Fie System of Beetel will be available the same will be Energised.

It is to my utter surprise that the esteamed company like Airtel has such a unprofessional/rude attitude towards their Customers. I wish that someone from the Higher Administration should set up an example amongst the staff to teach them what is the basic of customer care in the professional word. I am deprived of a simple job performance for almost ten days. It is rideculous.

With best Regards
for Aruna Srivastava
23 Chitra Vihar 2nd Floor
Delhi 110092
PS : I hope a confirmation to my complaint and it's action taken report to me is send on my mail. ([protected]@yahoo.com).

Hi,
I would like raise a complaint against below airtel relationship centre
Reach telecommunication
No 511 gst road chromepet, near vettri theatre, chennai - 600044 chennai

I had a bitter experience with them.
The timing of bill collection in website & airtel relationship centre notice boards are mentioned as 9.30a. M to 8.00p. M., but reality is they close all the billings before 8.00p. M, particularly 7.45p. M itself. I happened to reach the above centre at 7.50p. M & they told me that they have closed collecting bills. When I asked about the timing mentioned in the board, they have told that they want to leave exactly at 8.00p. M so that they are closing billings at 7.45p. M itself, there were total of 5 to 6 customers waiting for paying bills who have come exactly at that time, they have refused to take any of their payment. They have also not treating the customers properly. They are insisting not to speak because thay say so. They have not even cared for the customers call. I have been using airtel (Below number) for the past 5 years & I never experienced this insult from any of the customer care services

I m getting so much irritated of airtel mobile service.
they starts many kind of services on my cel phone without my permission like joke pack, night radio pack etc., and deduct money for it from my balance..
many times i have complained to customer care of airtel, for that time they stop it, and again they start other service on my cel without my permission ..
they blame to me that i have started this service, , such a foolish argue, , if i have started it, , then why i will complaint about this, , they make their customer fool..it should be stopped now.

Virani (Gadhsisa),
Ta. - mandvi kutch (Bhuj)

to, airtel customer care,
Dear sir,

With regret to inform you about problems of mobile-network in our town.
Sometimes call is automatically disconnected when progressing of call.
People are suffered to this problem. Many customers of airtel are available here.
So, please check & justify your network. We are expect on you that problems are solve near early...
Thank you...

... Airtel mobile customers

Hi sir I have a complaint regarding my sim card rejection. From last 4 days my sim card is rejected. I am using this card from last 5 years. I have given my id proof at the time of purchase. From last 6 months I am in saudi arabia. My sim has a balance of 104 rs and validity till may 2012. I use this sim in saudi arabia for incoming sms. My card has unregistered now so I informed this to my brother in kerala and he contacted customer care, they replied that we called many times for id verification hence not receiving call they disconnected it.. Sir how can I receive call in saudi arabia. Incoming charge is 100 rs. They should have been informed me in sms. So please take this complaint seriously I can provide my id proof at any time any where, please re activate my connection. My mobile number is [protected]. My e mail [protected]@gmail.com

I have a prepaid airtel number. The company is starting deducting Rs. 10.00 per day from my balance w.e.f. 01.10.2010 without any intimation. On enquiry, it has been explained that a matrimony alert has been activated and Rs. 10.00 are being deducting per day. I have not subscribed for any such services. The company has charged Rs. 170.00 on this account upto 17.10.2010. It is important to submit that I have not received any alery on this account since the date of activation. It is requested to kindly restore the balance of Rs. 170.00 or I have no option but to file a complaint in this regard with Hon'ble Consumer Court.

Rakesh Garg
[protected]