Airtel
Reviews and Complaints

On 16.09.2009 I have sent e-mail to m/s bharti airtel customer care centre that I am not in need of land line no [protected] and broad band connection. But till date they have not disconnected the line and for which I am not liable to pay any charges any more as I have informed them my intension of surrendering my land line and broad band connnection.

M k shankar

am using N96 mobile...was sending bulk sms to my frnds on [protected].00 A.M i guess...(approx)

if we select more than few contacts depends upon the memory...it will be stored as mms...but its actually SMS not a mms.

sending the messages to my frnds...msges are failed and stored in outbox and moved that msges from outbox to drafts deleted some of the contacts and sent it to my frnds as sms...even my frnds received it as SMS not as mms...if u want to verify check this number [protected] whether it is received as sms or mms.

but in AIRTEL they have charged 60 rupees for sending sms even i have activated 49 booster pack(3 months free sms). Ridiculous how can this happen

better changed your software and recognize whether it is mms or SMS.

consider this one as serious complaint.

i was speaking to Ram kumar TL(i think so) on [protected].33 P.M. I said that i dindt send any SMS but from his point of view he is denoting it as mms.

kindly clarify regarding this.

Reply ASAP.

Prabhu Bentick

[protected]

Thanks for using (Subscription, textbasedservices) subscription service on airtel wap, you have been charged rs. 20. Enjoy http: / / gclub. In

This is the message i usually get on my mobile and an amount of rs. 20 is deducted, for which i have not used any wap services on airtel and this message usually comes from [protected] and if i try to call or reply nothing will happen.

Please unsubscribe this service on my mobile no. [protected] (From karnataka)

I am a post paid subscriber ([protected]). Have been wanting to unsubscribe from yahoo zone. Everytime I want to click on the link provided it does not work because I do not have internet or mail facility on my phone. This entails a recurring expenditure of rs 40/- (Rupees forty only) per minth for a service which I do not use or need. Please take immedite note. My mail alert subscription is actvated without my knowledge and needs to be deactivated but the customer care does not respond favourably. Dr dinesh kapoor

Reminder:
Hi
This is mamta rupani and this complaint is in regards to my airtel number [protected] as I made a complaint earlier as well no action has been taken so let me tell you as you cant give training to your employees for customer service so now I m filing case against you in consumer court for (Disrespect) and also instead of paying you guys I m ok to pay news channel and let them also know what service airtel provide to their customers. There employees use profanity on calls which cannot be mentioned here. And further I will also make sure to put this complaint on every blog which people visit on website.
Thanx
Regards
Mamta rupani
[protected]

I am a delhi based subscriber-I completed all formalities before leaving for USA and its 1.3 weeks, roaming is still not working resulting in loss of business, major inconvenience. Customer care keep saying it is activated but my phone is not finding any operator (No operator available).
I am highly frustrated and helpless!

R/sir
Please register my complaint I was recharge my mobile value voucher rs.64 / - on date:24aug.09after recharge this value voucher become my call rates 40-ps. / min airtel to airtel & 60ps/min other gsm but my current call rates is 1 rupee/min. All gsm. I was cal l airtel cc they give me comlaint ref. No.[protected] please take suitable action and
Return my a/c balance
Thanks

Date: sept.11.2009
Mobile no.[protected] (Airtel) anoop jain s/o n. C. Jain
Tirupati andhrapradesh india
Mail id: anoopjain. [protected]@gmail.com
[protected]@yahoo.com

I have activated GPRS in my handset from Airtel india, but not able to use it in my area only. whenever i used it outside my area it works properly. the problem is not with me but all customers of Airtel on my area. It is actually the folt of mobile tower which is situated next to my house. My first compain was made on 27.08.09 at 5 PM scine then my problem is as still. My mobile no [protected]
Rahul Kumar Agrawal
Brahmantoli, Muzaffarpur India

I got a new connection of airtel postpaid for rs 500 on 25/08/09.At my first visit they gave me sim card and told me that once i submit my address proff they will activate my number with in 2 day i submitted my address proff.but then again on again and again calling they told me to change the sim then again I changed me sim But asusual no progress in service they told me to change my number also as it was already activated in prepaid.I dun know how this can be possible.But again they called me to change the sim again.
and now on 7/9/09 they said taht my new no. will activate after september 11.please do something.

Brij kishor yadav
[protected]

I always receive VAS download massage and my balance cuts . But i never download anything so pls, kindly note that.

My No [protected]

Joshua Vincent
Mumbai

Dear sir
I had requested to disconnect my airtel broadband in feb'09. And made final payment of rs 885 / - and requested to
Pickup the modem then only. Customer care professional said they will pick up modem within two days.

Since then nobody came and only bill came next month i informed them and ccare insured that that was a mistake and they will discontinue sending further bills.

But now in september i get threteniung calls from an agent saying that out of my pending amount of rs2500 / - i should settle in rs 1300 / - and settle the case by getting a noc letter from the company. And if i will not make payment then they will create a scene at my residence.

Please help.

Abhi 4041

I am annoyed with Airtel's customer care as they are not able to deactivate subscription of text based services on Airtel WAP.([protected]) from my mobile no. [protected], When i recharge then amt. will be deduct from my a/c regularly. I contact regularly from coustomer care but amount will be deducted refularly. You are requested to deactivate the same with immediate effect.

Airtel Prepaid has sent a message, stating that there is an offer for Recharge Coupon. Recharge for Rs. 250 and get Rs. 260 as talktime, validity 20 days, call *123*9# for balance. This is the message which we received. But the original marketing criteria is this balance can be used only in the ho, e town it seems. For eg. If the Sim Card is from TamilNadu, and you travel to Kerela, you cannot use this balance in Kerela. But this information is completely not clear when these guys send the Alert Messages. And people are annoyed and miss guided by these stuffs and are led to lots of trauma. And Airtel customer care is one of the world's sickest customer care which does not have any standards and their call center agents have no ethical guidelines.

Hello,

My name is mr. M l prashar. Im from ludhiana. I was having an airtel postpaid number [protected]. I lost this number about 3 months back. Than I request to airtel custmore care to stop the services of the number. I complaint fom [protected].

But even now after much long time I am reciving the bill for the same number at my address.

Im sending you
1. > bill no. - [protected] i. E. For period of 05-07-09 to 04-08-09.

Please treat it as urgent. My current no. Is [protected]. Please call me if can help you with any query regarding this metter.

With sincere care and humbleness,
Mr. M. L. Prashar
Ludhiana.
Ph. - [protected]

They really giving ### services I fed up totally provide me the contact information for airtel owners, board members or any bharti mittal. I, ll send them full history mails and ### services given by u lazy guyz.

— forwarded message —
From: rahil
Date: thu, sep 3, 2009 at 2:56 pm
Subject: non-stop ### services from airtel
To: [protected]@airtelindia.com
Cc: nodal. [protected]@airtel.In, nodalofficer. [protected]@airtel.In

i know all guyz are useless. Provide me the contact information for airtel owners, board members or any bharti mittal. I, ll send them full history mails and ### services given by u lazy guyz.

— forwarded message —
From: rahil
Date: fri, aug 14, 2009 at 4:52 pm
Subject: ([protected]) reminder-6
To: [protected]@airtelindia.com
Cc: nodal. [protected]@airtel.In, nodalofficer. [protected]@airtel.In, nodal. [protected]@airtel.In

reminder-6

as I have submitted required docs to your executive mr. Habib ur rahman ([protected]) dated on 04-08-09. No updates till now I need my bill with my name from starting month or I will drop airtel forever now!

— forwarded message —
From: rahil
Date: fri, aug 7, 2009 at 7:41 am
Subject: fwd: please do your jobs with responsibility ([protected]) reminder-1
To: [protected]@airtelindia.com
Cc: nodalofficer. [protected]@airtel.In, nodal. [protected]@airtel.In, nodal. [protected]@airtel.In

reminder - 5 to customer service and nodal team/officers.

no one respond me till now !

— forwarded message —
From:
Date: thu, aug 6, 2009 at 9:10 am
Subject: re: please do your jobs with responsibility ([protected])
To: rahil

dear customer,

Thank you for contacting nodal officer desk at airtel. We are in receipt of
Your query/complaint and will get back shortly.

Regards

Nodal officer

Disclaimer: kindly note that the working hours for nodal is from monday to
Friday between 9:30 am to 6:30 pm.

in response to:

to
[protected]@airtelindia.com
Rahil cc
nodalofficer. [protected]@airtel.In,
Nodal. [protected]@airtel.In
08/06/2009 13:40
Subject
Please do your jobs with
Responsibility ([protected])
Default custom p please do not print this e-mail
Expiration date unless it is absolutely necessary p
Of 11/04/2009

i m facing cutomer service problems issues. Right from day one I start using
Your service e. I really dont knw for what you guyz are paying off. I got my
E-bill today and thats in the name of my father. What is this.. ? Before i
Facess problems for other issues and now name issue.. ? I mean how when i
Provided the required and relavant documents than how can this mistake
Happen r u guyz not educated.. ? I really wonder how you appointed there
In airtel. Beleive me by this I really had an bad image for airtel
Brand. Please stay off if you dont know how to serve your cutomers.

I will discontinue my airtel service if the right details were not updated
Immediately take the action and serve needfully.

name: - mohammed athar uddin
Father name: - mohammed asad uddin.

I need an serious action immediately or I will publish all mails in media
Consumer court news channels and all sources and I have all saved mails and
Recordings of your poorer & funny services.

— forwarded message —
From: rahil
Date: wed, aug 5, 2009 at 8:55 am
Subject: fwd: fw; re;fwd: fw: very very bad servicesss
[|bal|[protected]|[protected]|]
To: nodal. [protected]@airtel.In, nodal. [protected]@airtel.In
Cc: [protected]@airtelindia.com

last reminder for below issues is not yet resolved... Still I did not
Received my bill... ?

This is very ### services for airtel customers I really dont know what u
Guyz are paying off for. ?

If issues not resolved I will drop services asap

— forwarded message —
From: rahil
Date: mon, aug 3, 2009 at 2:13 pm
Subject: fw; re;fwd: fw: very very bad servicesss
[|bal|[protected]|[protected]|]
To: nodal. [protected]@airtel.In, nodal. [protected]@airtel.In
Cc: nodalofficer. [protected]@airtel.In, [protected]@airtelindia.com

hellow, reminder for below issues is not yet resolved... Still I did not
Received my bill... ?

If you can, t help nd do u r job for u r customers than i, ll drop airtel
Services immediately.

— forwarded message —
From: rahil
Date: fri, jul 24, 2009 at 10:46 am
Subject: re: fw: very very bad servicesss [|bal|[protected]|[protected]|]
To: nodal. [protected]@airtel.In
Cc: [protected]@airtelindia.com, nodal. [protected]@airtel.In

hello,

First of all, I m really regret to inform u that. You are giving the poorest
Service to airtel postpaid customers please check the below & read
Carefully it clearly says that my billing address was updated & all future
Mailings will be directed to the below update address i. E effective
From17-07-09. And now you are having that old address that were we are not
There, and asking for documents without mentioning any. I really wonder how u
R carelessness abt u r job responsbilites u r there for serve customers. I
Requested ms. Kavittha by calling 121 dated on 10-07-09. From that date my
Issue is pending with u r ### services I m really fedup with u guyz and
I m gonna lift up the issue on very high risk not only drop the airtel but
I, ll ask all my colleauges do it if the needfull service will not given &
Sufficient actions will not taken I have all the mails & proofs recorded of
U r foolish services that I will publish in media drags upto consumer
Court. Hence this is my last mail to u ppl to take an serious action & serve
Needfully. And make sure all u guyz working for airtel dont mismatch u r
Data. Some have something & others something.

Update the below address:-

Mohammed athar uddin
House no# 7, 4th cross
Near masjid azeez
Opp. Prithvi theatre
Nagawara
Bangalore: - 560045

Only immediate & +ve action will be appreciated.

Regards,

Mohammed athar

— forwarded message —
From:
Date: fri, jul 17, 2009 at 2:42 pm
Subject: re: acknowledgement mail. [|bal|[protected]|[protected]|]
To: engr. [protected]@gmail.com

dear mr. Asaduddin,

Thank you for contacting airtel.

You have expressed concern over the delay in change of your billing address
For your airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

We would like to confirm that the new address has been updated in our
Records with effect from 17/07/09.

All future correspondence from airtel will be directed to your new address
As mentioned below:

No:7 4th cross near:masjid e aazeez,
Near phelomina hospital nagawara,
Bangalore 560045.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with airtel.

Warm regards,

selvanayagam k
Customer care executive
Bharti airtel limited, ,

Simplify life with airtel selfcare. Just dial *121# and get instant
Information related to your account on your mobile screen.

My name is Sheetu Nijhon and I took the aitrel postpaid no [protected] on 1st Sep 2008 in pune. Since then I was experiencing a lot of network issues and i left complains with coutomet care also. I personally went to the airtle office and complained. They always use to assure me saying that its will be ok in a month but it never happened.

After that around one to one and a half month ago in July 2009 I finally decided to get rid of it. I wanted to disconnect the no so I went to the kalani nagar office of airtel in pune. There some manager Gaurav tried to convince me for 1 hr not to disconnect the no but I was not convinced. I cleared all my pending paments, submitted an application and id proof to disconnect and they told me it will be disconnected in a 2 days.

I forgot about it and thought it was disconnected until a week ago when I recievd a bill. I was very angry and I went to the same kalani nagar office of airtel where they told me to repeate the procedure again. They told me to clear the dews again because they had probably lost my application or dint want to disconnect as it will reflect bad in there accounts. So now i was suppose to pay the bill though i had no sim and i had not used the number since past around 2 months. I refused to pay the bill as i had not used the no and I m not responsible for there carelesness of loosing documents.

Then a person Amit and prayanka in office told me that they will check the call history of my number and if it is 0 then they will process to disconnected. So I sat in office for another 2 hours but the network was so bad that they were not able to check. It was heights of pathetic service. So I left it to then to see and disconnect.

I am wating since 2 months for my no to be disconnected and you claim to do it in 2 days ... havent seen worst service than that. If you read my mail at least now disconnect.

Hi,
Today i recieved a call from Airtel Gurgson bill region office employee and he started misbehaving with me. He started talking very rudely and very offensively to me. Seems some friend of mine was not paying his airtel bill so Airtel was now calling everyone he had called to tell him to pay up.

I have always been airtel's loyal cuatomer but i think now i need to thing about it.

The person's name was Ashish and he called me from number [protected].

I have sent a mail to airtel's customer care email. Lets see what they have to say apart from saying sorry...

Repeated Complints made that BSNL land phones cannot be connected from [protected] at Kolkata. There is no ring tone but as line is diconnected charges are deducted. Complain nos [protected] dt 8.8.09, no 3081340 dt. 13.8.08, no [protected] dt. 14.8.09, [protected]. Every time a time frame is given for solving the problem after asking set questions like model of hand set, the BSNL numbers and finally referred to seniors whose number goes on buzzing with no response. One Mr. Sabyasachi acted smart to the extent of disconnecting the line. The problem is that I am not in love with Airtel but my number have been given to nearly 250 odd people. I LEARN THAT THERE IS A PROPOSAL BEFORE THE GOVERNMENT FOR CHANGE OF SERVICE PROVIDERS WITHOUT CHANGE OF NUMBER. I AM JUST EAGERLY WAITING WITH A FEW MILLION OF YOUR UNSATIFIED CUSTOMERS SO THAT I/THEY CAN SWITCH OVER TO VODA PHONE, AND GET RELIEVED OF THE USELESS SERVICE. DURING YOUR FAILURE TO PROVIDE SERVICE AND NOT ENTERTAINING COMPLAINS MY VODA NUMBER HAVE STOOD BY MY SIDE.

airtel has a ###ing service over contacting customer care, no option to contact thm at any situation.And the very most complaint is tht the airtel friends chat.its a ###ing service, anyone who might have experinced wil knw abt it well..the problem is u wil b charged 2 RS for the call.u wil b connectd to male r female users who had subscribed to this chat.u wont be talking to any person til the end.thy wil try to connect ppl, but, either the mobile wil b switched off, busy, out of coverage area.the thing is this wil be taped by the airtel ppl in various languages, thy wil repeat it in more than 5 languages(wil take around 2min to complete the transaction)..at last ur call ends at a point of time, u wil be charged 40 ro 50 rs for this, the matter is u wont be talking to any of the chat frnds..for this service AIRTEL can BEG their CUSTOMERS & ASK MONEY TO RUN THEIR BUSINESS OVERHEADS.### U AIRTEL.

hai, i am sathish please ready my local pco. my area is arcot. i have this problem in loat of month but ther no response our officers so please contact them and rectify my problem. and my contact no is [protected]