Airtel’s earns a 2.5-star rating from 1313 reviews, showing that the majority of subscribers are somewhat satisfied with service.
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wrong information provided by customer care
There is a wrong information provided by Customer care executive as I had asked for ISD plans for DUBAI(UAE) which is happened twice- before recharge and after recharge.On 10th Dec 2014, around 6:14 pm I had dialed airtel customer care number asking for ISD tariff plan for UAE that time when I was confirming for Rs 153 -60 mins plan. The executive advised me to recharge it by any seller not specifying that it is not applicable for UAE countries. After recharge, when I had a call... money got deduct from my main balance. Again I called to customer care at 9:23 pm and update my issue, then they suggested me like just switch off and again switch on your mobile- this will work. I had done the same but it didn't work, facing same issue- main balance deducted. Please trained customer care executives for ISD plans so that customer will not face such type of situations. Also, I want the recharged amount(Rs 153/-) back as 60 mins are waste for me.
The complaint has been investigated and resolved to the customer's satisfaction.
Customer id is not registered on the airtel dth site
Hi Ashish Ji,
I have purchased airtel dth connection on around 10-oct-2014 through the airtel site (Online) however it’s been 2 months now my account is not yet registered on the airtel site.
My customer id number - [protected]
My issues -
1 - unable to view my account details on my tv - under - account details
2 - unable to login to the airtel site to view my account details as I get error message - "sorry! No airtel service is associated with your mobile number."
3 - unable to create a new account because my cellphone is showing as registered (strange)
4 - when I try to contact the customer care number and punch my customer id or cell phone number I got the same message - "sorry! No airtel service is associated with your mobile number."
I tried to contact the customer care site multiple times. -
First call - around 25-oct-2014 - customer care agent informed that they have raised the complaint to the technical department and the issue will be fix in next 24-48 hours. He also informed that you do not have to call again. When asked for the complaint number - he refused to give its its a internal complaint number.
So I waited for 3 days and tried to login again however unable to do so, even after waiting for a week my cell phone and customer id number was not registered to the airtel site.
Second call - 5-nov-2014 - customer care agent informed the same thing again - "the issue will be fix in next 24-48 hours". He also informed that you do not have to call again. When asked for the complaint number - he provided the complaint number - 40949335
So I waited again for the issue to be fix however again even after a week I was unable to login to the my account to the airtel site.
So I thought let’s call again to the customer care -
Third call - 25-nov-2014 - the customer care agent transfer the call the supervisor, who explained that - sir as you have purchased the product online (from the airtel site) that why the customer id and cellphone is not registered. You need to contact the local distributor and get a recharge done so your customer id number can registered to the airtel site.
I thought let’s try that also - I went to the local distributor and get a recharge done.
Now I am still unable to login to my account and also my account details are not visible on my tv - under account details. Not sure, what should I do and whom should I contact and where should I raise my complaint.
I would request you to please look into the matter and resolve the issue as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Akhil,
This is with reference to your post dated 27 November 2014.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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false & wrong commitments by company
Hi
i am an Airtel broadband user with ID [protected],
i placed a request for shifting my connection on 31 Oct 2014 after that on 3 Nov 2014 i placed a request for disconnecting my connection since other companies were offering better connection and the same i communicated to airtel team that i'll pay the final bill and no longer want to continue with airtel.
Their retention team started to call me day in day out offered my 100 sort of things but finally gave me solution as follows:
1. 15 days rental waive off, which your executive said has already been started from 4th November itself
2. 300 shifting charges would be waived off
3. 500 voice activation charges would be waived off
4. Rs 150 discount on my new billing plan for the next 12 month
after 20 days of struggling and repeated mails and calling to airtel they shifted my connection but now saying that they cannot offer me the things mentioned above
Problem is now they thinking that the customer is not going to leave us they saying we cannot offer you the above mentioned things, we never offered you anything like that, we cannot share with you the voice recording for such conversations now you have to pay bill for entire month and we cannot offer you anything
Sheer shameless, and unprofessional and cheating on airtel.
Am also using Airtel Postpaid and Airtel DTH, would soon look to discontinue those also.
Please don't fall into their false traps. they are a cheat.
I cannot continue with such a company which tries to be fool their customer by giving them wrong and false commitment.
Regards
Anoop Tripathi
+[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Mr. Tripathi,
This is with reference to your post dated 19 Nov. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.presence@airtel.com
Look forward to hearing from you.
Regards
Sandeep Kumar
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Dear Mr. Tripathi,
This is with reference to your post dated 19 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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installation of airtel cellular tower
Sir, An airtel cellular tower has been installed at an unauthorised construction of houseno. L-73, Street Number 21, New Mahavir Nagar, New Delhi-110018 for the last 7-8 months. The installation is in a residential area. Violations of the orders of the Hon'ble Supreme Court, India in this regard and also not fulfilling the criteria of the Telecom department in this regard..MCD also not taken any step in this matter. You are requested to kindly do the needful at the earliest In this matter. And also take appropriate legal actions against the airtel and the landlord who for just some money are playing with the health and the lives of the people of the locality.
pls do something urgently..regards
Still no action has taken on my complaint. This is very disgusting. Airtel only wants to earn money the health of the people no matters for this world renowned company. Do take action in this matter urgently as already you consumed a lot of time in waste...
regards
Not got any ticket number regarding the complaint I submitted today. In my email message box also there is no ticket number. .what to do
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Ms. Kaur,
This is with reference to your post dated 13 November 2014
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Dear Ms. Kaur,
This is with reference to your post dated 13 November 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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refund of charges debited
Dear Sir
At the end of 5th Nov2015 voicecall bal in my mobile no. [protected] was more than Rs.300/.
Whereas in the morning of 6th Nov after charging for internet the balance is showing for Rs.199.80/.
Please correct the record and restore the wrongly debited amount so .
On my request as above the company replied in a casual manner knowing that no download took place in the night of 5th Nov.2014.
Moreover as per scheme even after the validity period the Internet will continue unlimitedly but with asl ow speed and informen that my complaint is resolved satisfactorily.
Please advise how to get rid of such be fooling / misleading styles of the company.
Today after sending email to Appeallate authority the balance is restored by Rs. 134/.
Thanks
company is working on the issue. Their reply is still awaited.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Mr. Mundra,
This is with reference to your post dated 06 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@airtel.com
Regards
Sandeep Kumar
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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sim not activated from past 2 weeks
i wanted to transfer my no from regular to micro sim bt 1st Airtel
executives mistakenly given me H2 instead of H1 sim, later they replaced
it with H1 micro sim and charged me Extra money, now they are saying
that my No [protected] is deleted from system because of SIM No updated
on H2 SIM, Again they gave me simple H1 sim and said no will activate on
new sim (sim No [protected] H1) now its been 7-8 days my sim
is still not activated and always showing "SIM registration failed". In
whole process my no is deactivated from past 18-20 days, really sad
from airtel customer executives and there ignoring attitude... please
help me Activating my SIM and my no [protected] A.S.A.P.
My alternative no is [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Mr. Ahirwar,
This is with reference to your post dated 20 Oct. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@airtel.com
Regards,
Sandeep Kumar
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Dear Mr. Ahirwar,
This is with reference to your post dated 20 October 2014.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
blocking of airtel no. [protected]
I have lost my airtel mobile no. [protected], and someone is misusing it. And i have tried to call 121, as well as [protected], but it is not getting connected. Accordingly it is requested to block the said no [protected] on urgent basis.
P. K. De
Deputy general manager, bokaro steel plant
Bokaro steel city, jharkhand.
Mob. [protected]
Q no. 2068, sector - 4f
![Airtel - blocking of airtel no. [protected]](/images/complaint/full/727280/SU1HLmpwZw%3D%3D.jpg "Airtel - blocking of airtel no. [protected]")
The complaint has been investigated and resolved to the customer’s satisfaction.
my airtel mobile no. [protected]
I am getting billed for MMS messages at Rs.2 per day since april 2011 without my permission and I have not asked for MMS message service
Total amount debited for april 2011 Rs.48 and the amount getting debited every day even after 1st May upto now.
I want the debit to be stopped and reverse what was debited so far.
A.KRISHNAMOORTHY
MY AIRTEL PREPAID MOBILE No is [protected].
charges deducted for unsubsribed services like 53030 missu, 54321 ringtone may please be refunded to me.
Stop such type of activation of services without my conscent/knowledge
I have no internet facility nor my mobile instrument has SUCH FACILITY.
OTHERWISE I HAVE NO OPTION EXCEPT CHANGING MY MOBILE SERVICE PROVIDER
AS U WISH
ANIT BAJPAI
i approached to airtel customer service center at bhiwani city(1st floor ganpat rai hospital : ghantaghar chowk bhiwani) in haryana to resolve my problem but they have malfunctioning with me & say that what can u do with us. u are just a insect infront of our company but i am avaluable customer of airtel.
if i have just like experience with branded company then i have to believe only on GOD.
Hi,
I am getting anonymous calls from [protected] & [protected]
.I understood that both the calls have been made by the same person from the conversation.I'd like to know the exact person's detail and want to stop this unwanted calls to be stopped.Its a girl and a boy who was talking idotic things
Kindly advice me what to do further to stop this nuisence
mobile no :- [protected]
At about 18.30 hrs all of the sudden message shows for chating Rs-30 is deducted., even though i did not even operated cellphone that time.
I am asking to stop all unwanted messages and registered but amount is deducted by sending messages as service messages.
Already I had same fault and stopped recharging my other cell no :-[protected].
Please acknowledge my complaint.
regarding fake call from unknown person on my cell number [protected]. the unknown no. is [protected] from last 15-20days at knight time 11.00pm-6.am calling but not talking. we have very feared from this phone call. please suggest the name & address details of the unknown person.
if any confirmation plz call on my cell no is [protected].
Mr. Ravi Chavan.
thanking you.
My no [protected] is registered on Airtel DND vide reg. no S1012395765 on 04/07/09, then also iam getting promotional sms like AIRTEL DUSHERA DHAMAKA. Till now i have got 12 such sms within 5 days. I have even called there Customer care no 5 times and getting the same reply every time that you will not recieve these sms again, but all in vein.
I want the company to take immidiate action
Request for discontinuation of ISD International Roaming - Mobile No. [protected] in respect of Surendra Kumar was sent on 17 Apr 2009.
Refund cheque not yet received. The same may please be sent immediately at the following address :
Shri Surendra Kumar
Armament Research & Development Establishment
Armament Post, Pashan
Pune - 411021
We have taken service of airtel mobile service in 2005 they offered us videotone under airtellive after one month we request his to give up videotone service say to cus. care, but now a days 15/-charged every month we are complaining every month but c.c. not responded.
I am having mobile no. 91-[protected] since a year. I had made many complaint for their poor network and frequent call drop, but it is t still unresolved, company is just done away by sending massage that your complain has been resolved!
airtel is behind customers fancy numbers too
I bought a duplicate sim for No. [protected] on 18th Aug 2014 from "Abi communications, DINDIGUL". The sim has not been activated, I contacted them after a week, they (ABI COMMUNICATIONS, DINDIGUL) said, We raised SR request for your number but the request has been rejected. So, they said we can give a try again. So, I bought a new duplicate sim again after a week, its the same response and suggested me to get to the NODAL OFFICE in Santhome, Chennai. So, I bought a new duplicate sim on 4th Sep 2014 in NODAL OFFICE, SANTHOME, CHENNAI, I again contacted them the NODAL OFFICE REPRESENTATIVE, they said it would get activated by 8th sep 2014 and the sim is not yet been activated and there's no response from them too. In between I contacted 121, Its too worst, they keep on disconnecting the calls after I explain the problem or else they give me a invalid reference Number, So, I couldn't reach your Nodal office by call too. Just give a response, whether I can get my number back or Airtel needs my number.
Its the worst response from AIRTEL. POOR SERVICE.
Just reply me that airtel needs back all the fancy numbers or can it resolve the problem?
PLEASE DON'T GIVE ME AN AUTOMATED EMAIL OR THE CALLBACK FOR EYEWASHING, BECAUSE I'M TIRED OF IT.
WORST CUSTOMER SERVICE.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Customer (iramshiv),
This is with reference to your post dated 08 Sep. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
no network since last 8 days
Dear Sir,
I have purchased Airtel digital TV set top box
in Oct-2013. It's 9 month passed, I have
complaints several times regarding " No network" issue.
Every time they come and do temporary adjustments but
still after some days same problems comes. This time I have
lodged a complaint for the same reason on
28/ 014, today is 4/8/2014.
still my complaint has not been
resolved. Daily there engineers call me from no. +91 80
00 646, ask about problem, never
attained my problems. Even customer care is not responding
properly.
I request you to take action against Airtel digital
TV. and ask them to resolve my problem problems
permanently or take away their set top box system and
componset all my losses due to them.
Regards,
Pankaj Mishra .
[protected]
Vapi.
The complaint has been investigated and resolved to the customer's satisfaction.
I am using data card of airtel no. [protected] . I want information of balance and expiry on my registered mobile no. so that I may recharge before it becomes dead . Please arrange accordingly.
Dear Mr. Mishra,
This is with reference to your post dated 04 August 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
i need call list of this no [protected]
grievances from airtel to get a new connection.
Grievances from Airtel to get a new connection.
I had booked for a new broadband connection from Airtel, while all was good at the begining, a sales person called asked to provide all the details and address proof, while I had also paid Rs. 500 since it was online.
Later one person called me and said there is no feasibility you go for 4G, I said I am not interested in 4G, so he told me OK we will give you the connection, After 2 weeks again they called to me say we will give you the connection now, where as I was constantly in touch with them for the connection and I am lucky if the people pick your call or return the call.
Till today I am getting the assurance over assurance that today or tomorrow evening it will be done, but no progress in actually getting the connection for past 3 weeks. I followed the escalation path, where there is absolutely no data from one person to another about what is happening. The person called me said he is the utmost authority in the escalation chain (surprised that why he is not the CEO ☺)
I am not even able to go to others for the time being, certainly I feel the service from Airtel is worst, Please do not ever try Airtel for any service, they were good now they are too big and hence they do not care for the customers. It has been more than 3 weeks now that I paid the money neither they have refunded my money nor provided the service yet. Please let me know if any one can help me to resolve this.
The complaint has been investigated and resolved to the customer’s satisfaction.
i just renewed the call home from USA to india through one of the agents over phone, his name was RAJ, Now when ever i dial their connecting number i am jus t getting engaged tone . I think this company had winded up and they are still trying to collect money. My $130 is with them, I need my Money back
unsatisfied with customer care
Kindly pay attention to my complaint regarding above mentioned connection. It has been hardly 15 days and we have been facing problems since beginning. After giving regular complaints to the dealer ( Mr Aman) for poor connection and voice disturbances we never got any response regarding it.
We are highly dissatisfied by your services and now we want to discontinue the above mentioned connection immediately. Although when we call 198 they said we will have to wait till the first bill is generated, What is the point in continuing with it even for a month when the customer is facing so much problem. You people need to know the value of a customer.
Kindly get this connection removed as soon as possible. Hope to get quick and positive response from at least this time.
Sharad Jain
E-819 GC centrum
Ahinsha Khand :2
Indirapuram
Dist : GAZIABAD
Mobile : [protected]
Dear sir
I am not able to use my airtel broadband ([protected]) and internet for the past three weeks . I have contacted an airtel executive he just came and told that it will be ready after some hours yet its not working. So please resolve my problem or please cut myconnection
so if u can please contact me
my mob no is [protected]
Dear Sir/Madam,
i got new broad band connection at home on 30/07/2009. i have paid RS 1500 for getting wireless connection but till now nobody came to for installation for wireless.. i have made compliant through customer care number but no steps have been taken... please look through it and give me positive report.
regards
vignesh anand
I was a User of Airtel Brod band connectioni . Fisrt I was using 4mbps, but after 8days I got a call from Airtel for a customer, my connection is not working very bad services provider,
Rahul
[protected]
ON 21.04.2011 I HAVE SENT E-MAIL TO M/S Bharti Airtel Customer care centre that I am not in need of Land line No [protected] and Broad band connection. But till date they have not disconnected the line and for which I am not liable to pay any charges any more as I have informed them my intension...
I have taken airtel broadband plan(unlimited download) wroth Rs.750/- which should provide a speed of 256 kbps but now speed is 3- 4 kbps . kindley solve this problem as soon as possible.
there is no response from your sales department its not wealthy to u?
Hi, i have a airtel no [protected]. Yesterday i took a duplicate sim. The sim is activated and I am able to make and receive calls from it. But, I am not able to send or receive sms from the phone.
I callled cutomer care also. Those guys dont have any idea.
Can someone please help.
connection stop working for 3 days without any intimation
I am using my Airtel pre paid connection since last 5 years. I have requested to change it in post paid. They charged me some amount to get it converted and after a long time they did not responded to me. I have tried to call them but nobody has answered my call/msg. I have escalated my problem to 2level of management of Airtel. After, the journey starts as I am asking them to get the Address of GOD. They have disconnected my connection without my knowledge and whenever I dropped them a mail, they call me after 6:30pm and told me that we cant do anything now because it is non-business hours. Is it my fault that they have called me after 6:30pm? Finally they have told me your number will be activated within 48hours. Could someone imagine how can one manage with his/her number deactivated for 3 4 days? And, the way they were talking with their customers is so pathetic. I, personally advice anyone not to go for any change in prepaid to post paid rather go for another network services.
I was in touch with 4 guys ( Sandeep, Sudhanshu kaushik, Shikha Kanaujia and Shikha Namdev) and these all are from each level of authority but all were unprofessional and disappointing.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Ms. Bansal,
This is with reference to your post dated 10July 2014
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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cheating in monthly postpaid plan
I had got a call from Airtel executive regarding post pad connection, He gave me the better plan and advice me to port my Reliance no. In Airtel, I satisfied from that plan and decided to port the same and he sent his field boy to collect the ID proofs and cash after few days when i have not got any call from that executive end than i called the Airtel executive but he told me that said facilities is comes in decided plan you to change your plan and denied to back the cash.
The complaint has been investigated and resolved to the customer's satisfaction.
I have an Airtel Digital TV [protected] and I got a repeated display of messages on my TV " 510 = 550 recharge before due date to get 40 cash back". This can be interpreted in two ways, hence I recharged for Rs.550/- but now they are denying me cash back. Stating it should be exactly 510/-, if that was the case they could have just written as recharge with Rs.510 before due date and get 40 cash back. This is unnecessary misleading the customers, this is not the first time I experienced, earlier too I was not given cash back twice. Moreover they just turn on any channel without any prior information and keep charging us, unless we track and keenly followup with them for reversal. etc.
Getting a call from airtel customer care person rajesh kumar sharma stating that we have won 25lacks/- through KBC lucky draw from this numbers [protected], [protected].And first he asked me to pay 25 thousand as a tax to this account no [protected] somanth das.Take a serious action on this many are getting looted from this type of calls.
Dear Mr. Shekhar,
This is with reference to your post dated 03 June 2014. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
international roaming | us | sim failed registration with at
My sim is not able to register with AT&T or with T Mobile, My Number is [protected]. It used to work for some time and not able to register to any provider in US now.
I called different customer care service in India and they say my Number is active and i should be able to use it but I am not. They are not able to understand what is the issue. Can somebody kindly look into the issue.
My Number is : [protected]
Current Location : Jersey City, New Jersey, USA
The complaint has been investigated and resolved to the customer’s satisfaction.
My airtel prepaid no [protected] which I have brought to COLOUMBUS OHIO STATE USA. on 11.10.2014 .which I intended to
use as international roaming. But unfortunately I am not getting any local network to use my phone. I have tried all possibilities
but did not succeed. Kindly advice how to activate the service for international roaming
my email id is manjuratan@rediffmail.com and my USA CONTACT NO: [protected].
not registered on network
Its been months I have been having problems with airtel network as it goes off and on. I can't make a calls when I want to. As for the past years it was okay. It says not registered on network and for the incoming calls it says phone switched off or out of ranged. The network signal shows full in my phone but it is not connected to network. Later I have to switch off and on my phone.
I do can change my sim for a different service but I want to keep my old number as it is imp to me. Hope someone can help me out.
The complaint has been investigated and resolved to the customer's satisfaction.
not responses from airtel showroom staff's
Dear Remyaa,
This is with reference to your post dated 21 May 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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broadband connection not started
Its
almost 1 week for online application of broadband connection and no
action is taken by your side and no one is aware of the application. I
tried multiple times to airtel customer care but there is no information
there. I tried multiple times with the person who has collected
documents from me but he only pick the call one with 1 number and give
some absurd reason
and after that he is not picking call. Name of the person is Raj Singh
and mobile no is [protected]. Now
I don't want Airtel broadband, just refund my money 500 rs deposited
for broadband security . I really don't want airtel broadband . Please
take this as serious escalation and I am going to post this on consumer
forums and social networking sites. Thanks for your pathetic service.
Regards
Sachin
+91-[protected]
Its
almost 1 week for online application of broadband connection and no
action is taken by your side and no one is aware of the application. I
tried multiple times to airtel customer care but there is no information
there. I tried multiple times with the person who has collected
documents from me but he only pick the call one with 1 number and give
some absurd reason
and after that he is not picking call. Name of the person is Raj Singh
and mobile no is [protected]. Now
I don't want Airtel broadband, just refund my money 500 rs deposited
for broadband security . I really don't want airtel broadband . Please
take this as serious escalation and I am going to post this on consumer
forums and social networking sites. Thanks for your pathetic service.
Regards
Sachin Kumar Goyal
+91-[protected]
not registered on network
Its been 2 weeks ive been having problems with airtel network as it goes off and on. I can't make a calls when I want to. As for the past years it was okay. It says not registered on network and for the incoming calls it says phone switched off or out of ranged. I do can change my sim for a different service but I want to keep my old number as it is imp to me. Hope someone can help me out.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear customer (brainsummer),
This is with reference to your post dated 11 April 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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misbehaving
Respected sir,
I have been not satisfied with the customer care executive ans as he had spoken very roughly and had answered us improperly and couldnt help us and today i. E, on 19th march 11pm he contacted us from an unknown number [protected] and warned us, scolded us, behaved very vulgurly with the lady. So I humbly request you hereby to please take a proper and a severe action towards
The customer care executive named b. Ganesh kumar.
Thanking you
Yours truly
Shijimol
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Mr. shijimol
This is with reference to your post dated 19 March 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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mnp to airtel issue
Hello,
My name is Rasika Kelkar and have requested porting from Tata docomo service to Airtel service for number [protected].
Post the verification from Airtel, i recieved the date of 03rd Feb for porting where the Tata docomo service was disconnected. However Airtel service has not yet begun.
I have made several complaints and visited the Airtel Gallery at Borivali(West) but the galley employees are unable to give me a resolution and have proved unworthy.
My alternate number is [protected]. Kindly give me a call to discuss this.
Details of porting are as below:
Number [protected]
UPC: TM737192
Airtel Sim no: [protected]
IMSI: [protected]
TYPE: Postpaid Micro H2
The same was bought on 18/01/2014 and the porting to Airtel is still not done even after almost a month now. I would like to escalate the matter now.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Sir / Madam,
I have port out my Vodafone postpaid no [protected] to airtel service port in till date my no is not yet activated, due to Order not generated by Frontline Salesmart Pvt Ltd, Mumbai contact no as below :
+(91)-22-[protected], +(91)-[protected], [protected], [protected]
They have not generated order no from their end that's the reason i am not getting network in my new sim card & i can't do tele verification to activate my no, when i have tried contacting them they are not responding & i am facing lot of problem, so kindly look in to this issue & resolve it on priority asap, so i can use my no without any further delay.
Here is my new airtel sim card no for your reference : 8991921599900415364U
You can contact me on my alternate no : [protected] & let me know.
Thanks & Regards,
Hemansu Panchal
[protected]
At the time of connection, Airtel guy promised that Rs500/- is for application submission and security purpose only. This amount shall be refunded in second month bill itself. Later no one is talking up the responsibility for this issue
Dear Ms. Kelkar,
This is with reference to your post dated 17 February 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
airtel 4g dongle now working in window 7
I have a purchased an airtel 4g dongle on 23rd decemeber 2013. Since the activation it has not been working on my Windows 7 Desktop.
The error is IPv6 connect failed. I am not able to use it and they are billing me for it.
I have given 7 complaints and none of them have resolved the issue the issue. The complaint number s are : [protected], [protected], [protected], [protected], [protected], [protected], [protected]. They do not even bother to contact and just close the complaints.
In the middle for 3-4 days and airtel support called me asks what the problem, but no-one has bothered to come once and have a look.They have even stopped replying to e-mails.
If this issue cant be resolved, then I would like to return the dongle and get my money back.
Airtel has one of the most pathetic customer services I have ever seen.
Thanks,
Atanu
The complaint has been investigated and resolved to the customer's satisfaction.
Is there any solution for above mentioned issue.I am using airtel 4g services and facing this issue for couple of days.Airtel customer care don't even bother to take calls forget about solving problem.
past 2013 novebor-decembor two manth incomming and outgonning call list mobil number & hoding number
Since 4 days i am fade up with airtel service. My no. is [protected]. I have recharged my prepaid no. thrice but im unable to call anyone. Alongwith i recharged my 2g pack data but presently no service from my airtel no. Plz solve this issue.
Dear Atanu,
This is with reference to your post dated 17 January 2014.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Airtel Reviews 0
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Dear Ms. Gupta,
This is with reference to your post dated 10 December 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com
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