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Alibaba Complaints 222

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9:33 pm EDT

Alibaba do not order anything from this site unless you want stolen money and a possible hacked bank account

I have not ordered anything from this site. But I was helping my mom find a wedding dress online and we found one that she liked one one website called 4bridesmaid.com, tidebuy.com, alexpress.com, and many many more. All of the sites were asking for strange payment actions, no paypal, and a message popped up when we were about to order asking us not to block any pop-up's that might come up. I was super suspicious after seeing this and well the reviews are all correct do not order anything from this site unless you want stolen money and a possible hacked bank account.

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4:39 pm EDT
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Pritam sawlani is a big fraud Richly gather ghana ltd. Mr - preetam sawlani. Is a big fraud big slammer. He is from india and now in ghana osu accre (South africa) . I ordered cashew from him but he is a fraud he got the payments $1000 but at yet i did not get anything from him. He is big thief. Please beware with this person. - http: / / www. Alibaba.com...

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5:22 am EDT
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Alibaba Stole Money - Scam

This company was advertised on Alibaba.com as a Gold Member and a Verified Company. I ordered 1kg of hair, the owner wanted me to send the money first through Western Union for $605.00USD. The money was sent on May 3, 2012. The owner of the company then tells me that he does not have the hair. I asked for my money to be returned, and he indicated that he had to borrow the money from someone to send it back to me. I have not received my money. They have no hair to sell and they will not give me my money back. This is a scam and they need to be stopped.

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blackblondie2001
lasvegas, US
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Aug 11, 2012 6:53 am EDT

just place an order did you every get yours

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6:55 am EDT
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Alibaba scam

My order was [protected] a motherboard for notebook. The matter is that I have placed an order [protected] of 76 USD for motherboard through aliexpress. The seller possibly didn't mean to send it at all possibly because they sent it 8 days after the order (possibly because i told them that I mean to buy some laptop screens from them or they expected that at the time I receive it the guaranty period will expire). At last I have received the motherboard which was not working (they sent me a non working motherboard). I told them and found out that the 35 days (untill arrival) have already passed from the guarantee period but luckily the guarantee period was for 45 days and I still had some days left. They hardly accepted to take it back for repair. I spent another 15USD to send it back. According to the tracking number the item reached Shenzhen airport on 06 april and they supposed to get it next day but after everyday asking at last on 13 april they confirmed the acceptance of item and Sarah XIAO (the operator) promised to arrange things within 10 days and send me the motherboard back but since 27 of April she was promising to sent it next day and last two days she isn't promising anything at all. Sarah is still not answering or giving no proper response. I wrote to Aliexpress customer service they proposed me to talk and arrange it with the seller. I wrote to some Sally Yang presented to be the manager on their site and I got no response at all. I left a negative feedback for the seller, but it doesn't show up in their feedback list. So I also think that aliexpress keeps fooling people with his sellers. This was the only way to tell the truth and keep people off getting into trubles.

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5:18 pm EDT
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Alibaba used tablet and fake specification

I wanna report the fraud and cheat of ideal tech co., ltd ( THEY ARE 4th YEAR GOLD SUPPLIER AT ALIBABA ) which has web at www.idealtech.en.alibaba.com and www.cnidealtech.com . address: 605, block 3, yue jun zhen xing industrial park, shang shui jing, buji town, shenzhen, china, zip 518112. phone: 0086-755-[protected] 0086-755-[protected] and fax : 86-[protected] with phillip li as sales manager ( trade manager us [protected] ). They sent me 2 pcs of tablet but one of them has lcd broken. It like has been smashed by hammer or something. the strange things is all the main box and the package is good and nothing seem has sign of crashed something, but inside at the broken lcd, there is a plastic cover and its tear and has 2 holes like knocked by something hard. so my conclution is THEY PUT THE TABLET ALREADY CRASHED BEFORE PACKING. and they don’t want give anything even a discount for new lcd. HOW A CRUEL AND BAD SELLER. I also checked the battery that i have paid more (USD 8, 5) to get bigger mah, still low mah . I also checked the ram capacity which they said 4gb, then i checked just 140mb ( see how bad are they ). and i haven't check anymore else that can be found and makes me more hurt. PLEASE, DO NOT BUY FROM THIS SELLER, I DONT WANT YOU TO GET WHAT I'VE EXPERIENCE. I hope ALIBABA will take action for this, maybe ALIBABA can’t sweap all the cheater but at least decrease one by one and make ALIBABA more trustable.

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donnydonny
ID
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Jun 03, 2011 6:41 pm EDT
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I wanna report the fraud and cheat of ideal tech co., ltd ( THEY ARE 4th YEAR GOLD SUPPLIER AT ALIBABA ) which has web at www.idealtech.en.alibaba.com and www.cnidealtech.com . address: 605, block 3, yue jun zhen xing industrial park, shang shui jing, buji town, shenzhen, china, zip 518112. phone: 0086-755-[protected] 0086-755-[protected] and fax : 86-[protected] with phillip li as sales manager ( trade manager us [protected] ). They sent me 2 pcs of tablet but one of them has lcd broken. It like has been smashed by hammer or something. the strange things is all the main box and the package is good and nothing seem has sign of crashed something, but inside at the broken lcd, there is a plastic cover and its tear and has 2 holes like knocked by something hard. so my conclution is THEY PUT THE TABLET ALREADY CRASHED BEFORE PACKING. and they don’t want give anything even a discount for new lcd. HOW A CRUEL AND BAD SELLER. I also checked the battery that i have paid more (USD 8, 5) to get bigger mah, still low mah . I also checked the ram capacity which they said 4gb, then i checked just 140mb ( see how bad are they ). and i haven't check anymore else that can be found and makes me more hurt. PLEASE, DO NOT BUY FROM THIS SELLER, I DONT WANT YOU TO GET WHAT I'VE EXPERIENCE.

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1:51 am EDT
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Alibaba scam and fake company

Urgent please read big time scam fraud from two companies, one company from alibaba.com based in malaysia, mitsumi electronics (bp) sdn bhd and second the shipping company they used based in uk. Ems shipping company. Order goods ($240.00) from malaysia and paid western union, the goods were shipped to the usa with ems shipping company, goods were stop in bahamas for custom & tax charges holding in bahamas paid ($450.00) shipping company and was told that goods are in the usa. Now shipping company will not release items that the supplier or me (buyer) needs to pay to release goods from warehouse due to supplier did not pay enough shipping only paid for 3 items of the 16 that was shipped. You will think if it was a reliable company the shipping company with not had shipped the goods without the proper funds. They provide false web site to track the package. And will not release until more money is deposit in there account. It’s all a scam! Strongly believe now, that supplier and shipping company is one company transfer or moving money around.

Watch out for these names fuan khuan and shafiq kareem from mitsumi electronics (bp) sdn bhd in malaysia and wallace craig, joyce courtney from ems transport company from united kingdom.

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11:49 am EDT
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Alibaba not supportive

I have been member with Alibaba for the last 3years and thru alibaba M/s.Shijiazhuang South Coal Chlor-Alkali Chemical Co., Ltd. and
M/s.Hebei Wayne Chemical Stock Limited - contacted me for supply of PVC resin, when the material reached my factory it turned out to be chalk powder like thing, which we could not analyse what it is till today(USD15, 000Loss), when i made a complaint to Alibaba, theygave me a case number & they took all the documents and finallyafter 40days they said since these two supplier did not contact thru Alibaba, we cannot process the case, it is a shear eyewash on the part of alibaba, eventhough those two companies are Gold Member of Alibaba, even though i submitted that they came thru alibaba with a valid email proof, now alibaba stopped responding to my emails.So i truly and sincerely request all the people who are using Alibaba not to trust them for the simple reason even though myself and the supplier were Gold member of alibaba, they never took pain to identify the problem and get it solved for their members. I am concerned about others also, who can b scammed by these kind of chinese suppliers & that too thru Alibaba portal.

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Scott Misener
US
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Jun 04, 2019 9:34 am EDT

I was paying for an order:
Total cost 11.71 USD.
Made payment by Mastercard.
Checked my orders - charge was $14.71
The amount changes and I was over charged $3.00
See photos of screen captures attached.

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Alex Dinh
US
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Oct 22, 2018 4:08 am EDT

Hey,
I saw the website Alipay.adult. I don't think this is a new website of Alipay. Is it right?

It's not good a website that relate to Alipay Inc.

alipay.adult/en/entaiterment/la-zenda-nortena

Thanks,
Alex

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Baldur Nelson
CA
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Sep 06, 2018 1:53 am EDT
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Products shipped to Canada are mislabeled to cofuse Boarder agents. Products are not certified for Canadian usage. Manufacturer will not recognize problems. Ali Baba does not support customers. Tough luck, so what, who cares. Buyer beware.

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Baldur Nelson
CA
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Aug 29, 2018 11:32 am EDT
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Solar system advertised through Ali Baba from Bluesun Solar of China. Does not meet Canadian CSA standards and cannot be used here. Bluesun will mislabel shipping info from solar panels to solar generator to avoid Customs tariffs. Chinese solar panels are subject to a 154%anti dumping surcharge. Cost to me of an additional $23500.
In dealing with Bluesun they say they have sold many units here... not to worry.
Confronted with these troubles Bluesun washed their hands of any contact and Ali Baba will not respond either.
At this point in time Ali Baba is seeking to open business outlets in both Canada and the USA.

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4:03 pm EDT
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Alibaba frauds, liars, scam artists

Buying on alibaba express is a crap shoot. While I did get some of the five pages of jewelry and toys I ordered, much never came and when it did it was not what was pictured. Sometimes they sent doubles and sometimes they sent nothing at all. They never leave you alone. You can explain over and over the truth and their retorts get repeated over and over. This website is a scam. Buyer beware. The different vendors keep contacting you to check in, rate them, re-rate them, write recommendations for them etc. They play blind deaf and dumb when I tried to explain that I never got their goods. They said things were leather when they were plastic. Goods came smelling of mold. Doubles were sent, many not ever sent. I spend over $1000 for shoddy, smelly, fraudulent items and the time it takes to try to square it all up is wasted. The dispute board never does anything. No one helps. I would never buy again from these vendors. Once they have your money, you are screwed.

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Deb666
BH
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Feb 12, 2013 7:54 am EST

I have never had any problem with Ali Baba. Ok some of the goods I received was not of the highest quality but I expected that for the prices I was paying. I went on a lot of sites looking at the sellers description and customers comments (I was buying bags) some of the companies sent a very high quality at a good price. I never had any trouble contacting Alibaba with questions. Also the sellers. I used 6 different sellers to compare the quality and prices. Some of the manufactures also invited me to china to visit there factories if I chose them as my main suppliers. I think the escrow is also a great way to buy as well.

Bahrain
Middle East

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1:54 pm EDT

Alibaba another fraudsters

Let me start off by saying that everyone I seen posting here about who is scamming and who are not legit...

Why not looking at it all in better way, alibaba.com is a chinese scam to rub the rest of the world...

All these korean and chinese gold so called suppliers who are scamming people, and after reports over and over again they are still in the business on alibaba... Hmmmmm...

Lets try this, post any chinese scam company on alibaba.com support, and your post will be removed in less than 24h, hmmm, thinking, I was scammed by these chinese and alibaba proudly protecting these!

So whats the deal... Is the deal here?

Scam on alibaba.com is ok if you are asian company, is that it!?

After search and seen many been scammed by chinese and japanese and korean companies on alibaba and they are all still in business on alibaba with the gold status... Let me say this simply these and alibaba... Protecting your own?

I can post endless list of the names and companies and what they doing, what would that help... We are all wasting time here.

Alibaba = new online chiness maffia...

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Drew
US
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Nov 02, 2010 12:47 pm EDT

It was start that he offer us merchandise for a very cheap price (closeout prices) and we was very interest in buy it, and he send samples than we finally place an order with him and then we found it was fraud and he don't have anything as follow

it was in 4 transactions

1) $10, 000 on 08/27/10

2) $10, 000 on 09/01/10

a total of $20, 000 was given as a deposit for 180, 000 cases of cintron drinks that he might be get it for a cheap price and he promise in an email that if the deal didn't go through he will wire it back to me no later than 09/29/10

3) $7, 000 on 09/02/10

4) $1, 000 on 09/03/10

a total of $8, 000 was wired (not a deposit)for an order of 8000 shamwow's that he simple didn't deliver it

he told me every day that he will wire it back to me but I'm still waiting

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Niplane
US
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Aug 24, 2012 10:39 am EDT

SCAM! Beware. I ordered a few samples of tile and paid with my debit card. The next day a lady called and said the prices were incorrect and I would not receive the pieces I ordered and paid for. I was told submit a request to cancel my order but my order "disappeared" along with my money. Do not do business with these scammers.

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jb1988
PK
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Nov 18, 2010 12:09 pm EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

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6:12 pm EDT

Alibaba scammed twice

Guys my advise upfront is do not trust in alibaba at all. This guys charge the chinese companies a great fee and they give them open doors to do wathever they want and went you want help, well you´re on your own soldier.

The companies that rip me off are hk newcentury and aba industry (also known as totoec and chinamemoryram).

I want to know if any of you have ever buy from a company called yacya? It would be helpfull to know.

Hope that my experience helps people around.

Take care mates, god bless.

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2:00 am EDT
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Alibaba paguei e não recebi meu carro controle remoto nitro

Moro no brasil e meu hobby durante os finais de semana é automodelismo.
Esses produtos em meu país são 100% mais caros do que em outros países, por isso decidi procurar esse produto em sites internacionais.
Decidi comprar o modelo thomahank rc car nitro - thunder tiger e encontrei o alibaba, o vendedor gigin lian da empresa cv. Maju. Jaya onde troquei alguns e-mails confiando na transação de compra.
Pois bem, foram mais de 20 e-mails, todos eles esclarecedores.
A compra mínima seria de 3 unidades (cada ao custo de usd 82) totalizando usd 228, 00 através da western union.

Fiz a transação com a wu no dia 18/04/2011 e logo no outro dia o vendedor simplesmente nao respondia aos meus e-mails. Logo ele me bloqueiou no alibaba me deixando sem o produto.

Abaixo deixo os dados do pilantra gigin lian;

Bank mandiri
Kk plaza bdg setrasari 13231
Account no: [protected]
Name: dani ferdian
Swift code: bmriidja (bmriidja)

Or

Western union
Name: gigin lian
Address : jln. Cibeunying kolot no. 15
Rt / rw : 03 / 06​ kel. Sadangserang
​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ kec. Coblong
Postal code: 40133

Não faça negócio com pessoas que tenha esses dados! Isso é de alta importancia.

Morte a essa pessoa!

http://www.alibaba.com/company/110883388.html

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albertomacedo
BR
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Aug 21, 2013 10:47 am EDT

You guys are a serious company.
I paid $ 500 for a PC ALL ONE this site that my seller indicated.
You guys have to answer for these problems.
Is the name of you that is at stake
If they are sellers of you, so you guys have their address.
Find me these thieves, and send me the product or give back my money.

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albertomacedo
BR
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Aug 21, 2013 10:32 am EDT

I need my product.
Bought with this seller. Kitty lin
So far I have not heard from him. He simply vanished.
40 days does not seem to know the product.
This is a disgrace to the site Alibaba.com. and CHINA.
But this will not stand. The world will know.

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Team Alibaba
HK
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Sep 16, 2011 7:38 am EDT

Hi there, this is Sovanna from Alibaba.com’s Hong Kong office. I’m sorry to hear about your experience. Alibaba.com takes the issue of fraud very seriously and we have strict policies in place to deal with it. If you come across any (suspected) fraudster, please report it to: http://resources.alibaba.com/trade_safe/complaint.html. Once you have filed your complaint and, if your complaint is substantiated, the supplier you dealt with will be immediately removed and banned from our platform.

I also wanted to highlight our Fair Play Fund, which is the first program of its kind to take the fees from an Alibaba.com supplier’s membership and use that money to offset buyer losses if that supplier commits fraud. If a China Gold Supplier is removed from Alibaba.com based on a confirmed case of fraud, the remainder of their Gold Supplier fee is added to the Fair Play Fund, which is supplemented by cash from Alibaba.com.

If you suspect fraud from a China Gold Supplier, please contact customer service immediately at tradesecurity@service.alibaba.com. The customer service team will then provide instructions on verifying fraud and applying for the fund.

We also recommend that you visit our Safety & Security center for more information on how to protect yourself in international trade: http://resources.alibaba.com/trade_safe/home.htm

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1:55 am EDT
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Alibaba I paid and have not received my rc car

I live in brazil and my hobby during the weekends is automodel.
These products in my country is 100% more expensive than elsewhere, so I decided to look for this product sites.
I found the alibaba, the seller gigin lian cv. Maju. Jaya company where I exchanged some e-mails relying on the purchase transaction.
Well, more than 20 e-mails, all of them illuminating.
The minimum purchase would be three units (each at a cost of $ 82) totaling 228.00 usd through western union.

I made the transaction with wu on 18/04/2011 and just the other day, the seller simply not responded to my emails. Soon he locks me in alibaba leaving me without the product.

Below the data leave the sleazy gigin lian;

Bank mandiri
Kk plaza bdg setrasari 13231
Account no: [protected]
Name: dani ferdian
Swift code: bmriidja (bmriidja)

Or

Western union
Name: lian gigin
Address: jln. Cibeunying kolot no. 15
Rt / rw: 03 / 06 kel. Sadangserang
Kec. Coblong
Postal code: 40133

Do not do business with people that these data! This is high importance.

Death to person!

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Team Alibaba
HK
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Sep 16, 2011 7:39 am EDT

Hi there, this is Sovanna from Alibaba.com’s Hong Kong office. I’m sorry to hear about your experience. Alibaba.com takes the issue of fraud very seriously and we have strict policies in place to deal with it. If you come across any (suspected) fraudster, please report it to: http://resources.alibaba.com/trade_safe/complaint.html. Once you have filed your complaint and, if your complaint is substantiated, the supplier you dealt with will be immediately removed and banned from our platform.

I also wanted to highlight our Fair Play Fund, which is the first program of its kind to take the fees from an Alibaba.com supplier’s membership and use that money to offset buyer losses if that supplier commits fraud. If a China Gold Supplier is removed from Alibaba.com based on a confirmed case of fraud, the remainder of their Gold Supplier fee is added to the Fair Play Fund, which is supplemented by cash from Alibaba.com.

If you suspect fraud from a China Gold Supplier, please contact customer service immediately at tradesecurity@service.alibaba.com. The customer service team will then provide instructions on verifying fraud and applying for the fund.

We also recommend that you visit our Safety & Security center for more information on how to protect yourself in international trade: http://resources.alibaba.com/trade_safe/home.htm

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1:48 am EDT
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Alibaba have not receive itmes bought

I bought two cellphones from buyer lei wang
Order number:[protected] order date:16 feb 2011 17:36
100% original blackberry curve 8520 unlocked bbm service with logo or without logo brand new condition free shipping by hk post n/a $188.51 2 total price #377.02us

I also bought another cellphone from wu peng
Order number:[protected] order date:29 jan 2011 15:19
Free shipping blackberry 8900, 100% original brand new unlocked gsm quadband cell phone blackberry curve 8900 with 3.2mp camera, n/a $157.89 1
Price $157.89 us
I have not receive none of the three cellphones.

• products & services

Transaction details

_

Express checkout payment sent (unique transaction id #92u71066js044061g)
Original transaction
Date type status details amount
Feb 16, 2011 payment to aliexpress.com completed... -$377.02 usd

Related transactions
Date type status details amount
Feb 16, 2011 charge from credit card completed details
Bds$770.17 bbd
Feb 16, 2011 currency conversion completed details
-bds$770.17 bbd
Feb 16, 2011 currency conversion completed details
$377.02 usd
Total: -$11.23 usd

_

Business name: aliexpress.com (the recipient of this payment is non-u.S. - verified)
Email: [protected]@service. Alibaba.com
_

Total amount: -$377.02 usd
Fee amount: $0.00 usd
Net amount: -$377.02 usd (equals - bds$770.17 bbd)

_

Conversion from: -bds$770.17 bbd
Conversion to: $377.02 usd
Exchange rate: 1 barbadian dollar = 0.489528 u.S. Dollars
_

Item amount: $377.02 usd
Sales tax: $0.00 usd
Shipping: $0.00 usd
Handling: $0.00 usd
Quantity: 1
_

Invoice id: [protected]
Date: feb 16, 2011
Time: 17:38:10 pst
Status: completed
_

Shipping address: no address provided
_

Business contact information

Customer service url: http://www.aliexpress.com

Customer service email: [protected]@service. Alibaba.com

_

Funding type: credit card
Funding source: bds$770.17 bbd - mastercard card xxxx-xxxx-xxxx-7696

This credit card transaction will appear on your bill as "paypal *aliexpress".

This transaction is subject to a buyer complaint or a chargeback. Go to the resolution center to learn more on resolving this issue.
_

Description: you have sent $377.02 usd to aliexpress.com with paypal

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5:13 pm EDT

Alibaba big scammer

Alibaba, big scammer, warning!,
Please be advised that if you do business with alibaba and its suppliers, you will be scammed/robbed
Alibaba works in partnership with those fake suppliers from china, and together they scam or robbed people. Alibaba charge a lot for suppliers to become gold supplier, and alibaba says if suppliers are gold member, they are trustworthy and customer can go ahed and do business with them. More over, alibaba says gold suppliers are certified and their business are verifed, but you paid to them for goods and you never come back to know any thing from those scammers. If they send you something that is an april fool card, empty box, so they can generate a tracking number (rr852023233cn or ee201900765cn) I have been scammed/robbed twice wihin the last 4 moths. The first one was with this guangzhou guanzhai import & export co., ltd. (www.gzgtec.com) and its contact sally; I lost $475.00 usd for an order of usb keys and memory cards that never were shipped to me. Two months ago I was scammed/robbed again, by china bloom creation limited company (http://www.cnbloom.com) and it manager amy. I lost $775.00 usd for the second attempt to get usb keys and memory cards. They only thing I got was a fake traking number and later I got a little box that arrived to me 2 months later with empy carcases of memory cards. So they have stolen from me $1250.00 usd. Alibaba washed theris hands saying that you should report the crime to your local police deparmtment. Are you kidding me? Our local police deparments in the world don’t care about a crime happened some where in china. So the only way to stop these scamers is by alerting as many people as we can, so they don’t get robbed. If you are about to do business with a alibaba supplier; before doing that, writte me an email and i’ll be happy to provide you with more info about this scammers.

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3:15 pm EST
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Alibaba Wrong quality supply, also do not accept the complaint

Mr.Vivian,
we have receive the Synthetic diamond powder RVD.
and we are thoroughlly dissatisfied with what you did.
WHAT WE NEED IS 25 kg...green color RVD with mesh size 230/270
WHAT YOU SEND IS ...Blue black color RVD with mesh size 200/260
The goods are not as per our Proforma invoice, and Sales Contract. We also can take legal action on your company for fraud case.
we have told you when we conducted the meeting that we need only Green color...and that you pure olive green...and look what you did to us..and you did it pretty late.

see, how could we cooperate for the future, none of our client is ready to purchase this, now if we even sent you back...you need to bear clearing, documents, freight and other charges. as this is what you havent promised...so why you havent informed me in advance. i think like i got cheated. how you can solve this problem tell me please.
Regards,
Ashish
Sanjay

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Update by Golden Eye ExportsLtd
Jan 16, 2011 3:17 pm EST

They did not give proper reply. We order for green color but they supply us blue color.

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Frau Chin
Frau Chin
MY
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Jan 19, 2011 1:43 am EST
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1. First of all I hope you have filed a complaint with Alibaba. Please go to their Help Center at http://www.alibaba.com/help.
2. Or you can contact Rachel at Alibaba.com Customer Satisfaction Center at e-mail: customerservice@alibaba-inc.com. Say Frau Chin send you if you want.
3. If you have not done yet, start a new thread in Alibaba's Forum but this time put their banking particulars also, be more detailed.
4. Post your complaint in one scam-fighting website a day and copy-paste them to your thread. Send TIANJIN KAIFENGDE a copy.
Fight them back any way you can. Show them you are serious. But never send them any more money even if they said they want to resolve the matter. Let them send the correct material first, then only you send back the wrong ones.
If you could send me their banking particulars, I would gladly put their name into my Recipients of Scam Money list. Then you can send them a copy. E-mail me at fraudchina@gmail.com.

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1:38 am EST
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Alibaba try and lay a complaint

Make a complaint to alibaba.com about being taken from a company that hey have promoted as being gold verified and honest! Now you have been taken by this company they disappear from alibaba.com and then try lay a complaint via the complaint form online - here is the real scam 100 times I have tried and what do I get after I try to submit this "tebsite error try again later" there is the real scam.

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8:26 pm EST
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Alibaba fraud

There is no question that I have been a victim of the alibaba site!
The usual problem. After I paid the money to the bank they asked me
To pay more money, and basically my money is gone.

The question is why we, that have been victims of this site, do not join our voices
To complain and ask from both the alibaba com and the individual merchands to
Return our money.
I believe that only international pressure with help from our countries could clear up
These crooks that they do their business totally free.
My e mail is [protected]@windowslive.com

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7:22 pm EST
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Alibaba stupid alibaba

Alibaba # you. Whose the stupid # owner of this stupid scamming website? I want to fight you. # you. I am going to china this january with my fighting squad. I have contact some of my allience gangster in china. We are the hooligan. We coming to china. Alibaba and those stupid scammer are cooperated. My allience from china found out jack ma is the stupid #. They will investigate in a 2-3 weeks more where jack ma. I am not worried so much. I can't find the real scammer but it's ok. I has been scammed usd8500. I am going to kill this stupid sick # jack ma. Jack ma you are the #ing disrace of china. You will end up dead. Stupid jack ma.

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Tonie Price
PH
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Dec 15, 2010 5:00 am EST

Thanks for the tip, you can try Ordering in Chinabuye for your gaming needs, they ship fast and always in good condition. you can use paypal for faster transactions.

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Babeej
US
Send a message
Dec 07, 2010 11:48 pm EST

HAHAH - I love it! I wrote something similar to you DIRECTLY to Alibaba - that is after I filed a dispute with my bank and they were gracious enough to give my money back. Simply put: I'm asian and I URGE EVERYONE to NOT use this site!

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jb1988
PK
Send a message
Nov 18, 2010 11:33 am EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

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8:08 am EDT

Alibaba I would not use or recommend this site to anybody

I used this site for business and found so many thieves were using it to con money and not supply the goods. Alibaba doesn't seem the care and would not even assist in recovering the money. I would not use or recommend this site to anybody.

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yo156
Woodcroft, AU
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Dec 15, 2010 5:45 am EST
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sorry I was talking about alibaba

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Y
yo156
Woodcroft, AU
Send a message
Dec 15, 2010 5:44 am EST
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this site sucks and some crime busters should get on here. Adobe should crack all the bar studs that are selling pirate software for cut price

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Tonie Price
PH
Send a message
Dec 15, 2010 5:01 am EST

i would like to recommend ordering in Chinabuye. they ship your products fast and you can get it on time. all products are high quality and always in good condition.

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jb1988
PK
Send a message
Nov 17, 2010 10:38 pm EST

I had the same problem. I lost a huge sum of money on Alibaba. I am making a particular forum for these sites where only those who have been particularly scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. This forum provides free of cost reports, how-tos and a definitive guide to those who are a newbie in the sourcing business. To make this happen I need your assistance. Please contact me at hujelabs[at]gmail.com

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keedox
PH
Send a message
Oct 18, 2010 12:18 am EDT

ALIBABA.COM IS MAINLY FRAUDS AND SCAMS!

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11:40 am EDT
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Alibaba selling fake goods

Alibaba.com has a site to source equipment. I used it to get usb flash memory. I put in what I wanted and two names popped up.

Ms. Laney huang
Nanchang city xinrui commodity trade co.
Baigangcun committee xiaolan industrial garden
Jangxi
China
86-150-[protected]

Or

Ms. Yuyan zhang
Changzhou foreign trade bases imp
Shanghai
China
0086-21-[protected]

I wrote both of these companies.

One of the responses was from someone names cora @ topelectronic.net. I assumed she was part of one of those original two. Actually, I didn't notice the name of the company was different.

She had the best deal for the micro sd cards and the usb thumb drives, so I sent her the money. After that I had more trouble contacting her. The only way she responded was when I pretended to have a larger second order. Eventually I did receive something in the mail. What I received was only some usb thumb drives that didn't work. Not only did these drives not work, but they were fakes.

I tried to contact alibaba.com. The company has put lots of roadblocks in my way. I filled out a bunch of forms. Finally I was told the company could not do anything because the name of the company topelectronic.net was not in their database. Topelectronic.net must have picked up my information from one of those original companies listed in alibaba.com, but I cannot prove it.

In the end I lost around $150. I have not figured out why yahoo would want to buy such a company as alibaba.com.

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ericbkendrick
tampa, US
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Oct 22, 2013 2:30 pm EDT
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Alibaba, although huge, has become completely void of any customer service. I ordered a product, was told that I would receive it within 15 days. Close to the 15th day, I receive an email stating that the ship date would be moved back about 2 weeks. After 2 weeks had gone by, I receive an email saying that my product was on the way. It never arrived. When I tried the tracking number associated with the order, it could not be found. Finally after about 5 weeks from placing the order, I asked for my money back because Alibaba does not have a way for me to call them. Their so called "virtual customer service" is a joke. The guy that invented Alibaba is a billionaire, too bad he nor anyone else in that company gives a crap anymore. I would not use Alibaba

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Mago
US
Send a message
Nov 19, 2010 10:13 am EST

I debated about whether I should share this story, but at the end I decided that my experience might help prevent someone from falling into the same scam as I did. At the time I was young, inexperienced and financially naive. Since then, I’ve learned and improved based on my past failures and eventually went on to run a small but profitable home business by making money online with ebay, at least for a modest period of time.

It All Started With Too Much Greed

Shortly after college I decided I wanted to start a part time side business selling merchandise on eBay. But first I needed to find a wholesale supplier. After some research I decided I wanted to focus on consumer electronics such as GPS navigation devices and Apple iPods, and concluded my best bet at finding a supplier would be through a free network site like Alibaba, that helps connect sellers with buyers of goods. Little did I know at the time, but sites like Alibaba are crawling with scammers and evil doers.

I ultimately decided to focus on selling Garmin and Tom Tom branded GPS units. After a few searches, I was amazed to find numerous sellers offering brand new Garmin GPS units for very little money. The Garmin GPS model I was interested in buying in bulk retailed for more than $1200 on eBay at the time. The sellers I found on Alibaba were offering each unit for only $700 each. The asking prices were exceedingly low, but sadly I was too overcome with dollar signs in my head to realize that the offers were likely too good to be true. I essentially had blinders on and was too busy calculating all the profit I was going to make by selling these units for such high markup. Eventually I narrowed down a potential seller.

Greed Prevented Me From Recognizing the Warning Flags

When you are overcome with greed, it is hard to think clearly, even when a clearly fraudulent transaction is staring at you in the face. I should have been more aware of all the telltale signs that the seller was likely a potential scammer and a fraud. First of all, the seller provided me contact information based in Indonesia, a country like Nigeria that is notorious for being a hotbed of scammer activity. He also provided very limited company background information that could be used to verify his personal or business identity, or determine his true geographical location. The phone number he provided me did indeed work, but I should have realized that nowadays with VOIP technology, phone number locations are very easily faked. It’s easy to reside in one country and still obtain a temporary, disposable local phone number from another. Even paid identity authentication and verification services are subject to abuse and illegal manipulation as well. It’s not all that difficult for online scammers on Alibaba or any other Internet exchange service to obtain a genuine TrustPass or Alibaba Gold Membership certification using falsified identification.

Another thing that should have raised red flags was the fact that the seller offered to pay for shipping, which is an extremely unusual practice for first time wholesale purchases, especially since international shipping can be quite expensive. The seller also insisted on rushing the sale, frequently threatening to end the lucrative deal if I continued to demand more verification information and not move forward with payment. But otherwise, the scammer was extremely convincing in the way he portrayed the deal as completely legitimate. Rather than thinking that the sale was a scam, I just thought I was getting an excellent deal.

Because I was so motivated by greedy emotions, I was more fearful of losing the lucrative buy than I was of being scammed. There were so many warning signs that I simply ignored, such as the seller refusing to accept Paypal or even credit card payment. Instead, he demanded payment through bank wire transfer. If I had conducted more due diligence, I would have known that unlike Paypal or credit card transactions where my money would have been protected, bank wire transactions are permanent and irreversible once properly executed.

I Fell For the Trap – Hook, Line, and Sinker

Ultimately I sent him over $2, 025.00 through bank wire transfer for 3 sample Garmin GPS units. Once he had the money, he disappeared without a trace. I attempted to contact him through the phone number he provided me, but the line had been disconnected. He never responded back to my e-mails and I never received the merchandise. My money was gone and I never recovered it.

Afterwards, I felt very stupid and ashamed, but I learned many valuable lessons as a result. I’m glad I experienced this hard knock life lesson earlier in my life when the potential stakes were lower. I thought something like this could never possibly happen to me, but it did, and I allowed my greedy emotions to get in the way of rational caution. You and I, we may think we’re very smart and that we’re so clever, but we are only human, and still susceptible to basic human emotional irrationality. It’s difficult to control emotions like greed, fear, and pride. So my friends, it’s important to always stay vigilant – scammers are everywhere and one day you might be in their cross hairs too.

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Crispen
Haliburton, CA
Send a message
Apr 17, 2011 5:59 pm EDT

From my searching I have found that it's not just a few unsavory dealers associated with Alibaba at the root of the Fraudulent activities but Alibaba seems to be the Fraud itself. People out there trying to make money through dealings with Chinese companies are subsequently fleeced of there funds in a crewel manor. You can get the names of as many Alibaba companies as you want to find the best price, most likely you will be emailing these so called companies thinking you are talking to innocent young women who wouldn't hurt a fly but you are not. You will agree to a price and sent an invoice to which you have to forward money through Western Union or wire transfer. In my case the product was supposed to be shipped, in most cases there is no shipment others that do get shipped will be junk. If you actually do receive anything and told to ship it back for exchange you will see nothing come back. Alibaba is a well orhistrated scam from China to fleece anyone trusting enough to to think they are dealing with reputable companies only to just throw their money into the wind. I have yet to understand why Chinese authorities have not tried to shut it down as the only thing I forsee is that people wanting to do business with legitamite Chinese companies will not know who to trust and stop. Anybody who sees the name Alibaba should turn and run like hell. If I knew enough about computer programming I would be trying to setup some sort of redflag program so if somebody typing in Alibaba a big red stop sign would flash in their face. I too was taken by them and after complaining I had not gotten one of their associates when it was them that provided the names to me. Run hard and run fast when you see Alibaba.

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Richardmichael
Dallas, US
Send a message
Mar 23, 2011 10:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a product from Jeff Teng via Alibaba. The product did not include a leather case as shown and the product does not work well. I complained to Alibaba and a few weeks later they say they tried to call me. They never left a message. They released the money to him and and told me tough. I gave the merchant a poor rating. Alibaba removed my poor rating of the merchant. He only has glowing comments now. Wonder how many poor ratings they remove to make their merchants look good?

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jb1988
PK
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Nov 18, 2010 11:52 am EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

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About Alibaba

Screenshot Alibaba
Alibaba is a Chinese multinational conglomerate that specializes in e-commerce, retail, and technology. The company was founded in 1999 by Jack Ma and has since grown to become one of the largest and most successful companies in the world. Alibaba operates a variety of businesses, including online marketplaces, cloud computing services, and digital payment systems.

One of Alibaba's most well-known businesses is its online marketplace, Alibaba.com. This platform connects buyers and sellers from around the world, allowing businesses to source products and services from a wide range of suppliers. Alibaba.com offers a variety of products, including consumer goods, industrial equipment, and raw materials.

In addition to its online marketplace, Alibaba also operates a number of other e-commerce platforms, including Taobao and Tmall. Taobao is a consumer-to-consumer marketplace that allows individuals to buy and sell goods, while Tmall is a business-to-consumer platform that focuses on branded products.

Alibaba has also made significant investments in cloud computing and digital payment systems. Its cloud computing platform, Alibaba Cloud, provides a range of services, including data storage, analytics, and artificial intelligence. Meanwhile, its digital payment system, Alipay, is one of the most widely used payment platforms in China.

Overall, Alibaba is a highly successful and innovative company that has revolutionized the way businesses operate in China and around the world. Its online marketplaces, cloud computing services, and digital payment systems have helped to drive economic growth and improve efficiency in a variety of industries.
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Overview of Alibaba complaint handling

Alibaba reviews first appeared on Complaints Board on May 29, 2007. The latest review A Platform for Global Trade Excellence was posted on May 17, 2024. The latest complaint Order #8118188516343559 unrectified dispute/damaged items received including items glued together to appear whole was resolved on Feb 22, 2021. Alibaba has an average consumer rating of 2 stars from 237 reviews. Alibaba has resolved 33 complaints.
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  1. Alibaba Contacts

  2. Alibaba phone numbers
    +86 571 8502 2088
    +86 571 8502 2088
    Click up if you have successfully reached Alibaba by calling +86 571 8502 2088 phone number 43 43 users reported that they have successfully reached Alibaba by calling +86 571 8502 2088 phone number Click down if you have unsuccessfully reached Alibaba by calling +86 571 8502 2088 phone number 38 38 users reported that they have UNsuccessfully reached Alibaba by calling +86 571 8502 2088 phone number
    6%
    Confidence score
    China
    +852 2215 5100
    +852 2215 5100
    Click up if you have successfully reached Alibaba by calling +852 2215 5100 phone number 1 1 users reported that they have successfully reached Alibaba by calling +852 2215 5100 phone number Click down if you have unsuccessfully reached Alibaba by calling +852 2215 5100 phone number 8 8 users reported that they have UNsuccessfully reached Alibaba by calling +852 2215 5100 phone number
    Hong Kong
    +886 266 029 888
    +886 266 029 888
    Click up if you have successfully reached Alibaba by calling +886 266 029 888 phone number 1 1 users reported that they have successfully reached Alibaba by calling +886 266 029 888 phone number Click down if you have unsuccessfully reached Alibaba by calling +886 266 029 888 phone number 0 0 users reported that they have UNsuccessfully reached Alibaba by calling +886 266 029 888 phone number
    100%
    Confidence score
    Taiwan
    +1 (408) 785-5580
    +1 (408) 785-5580
    Click up if you have successfully reached Alibaba by calling +1 (408) 785-5580 phone number 0 0 users reported that they have successfully reached Alibaba by calling +1 (408) 785-5580 phone number Click down if you have unsuccessfully reached Alibaba by calling +1 (408) 785-5580 phone number 1 1 users reported that they have UNsuccessfully reached Alibaba by calling +1 (408) 785-5580 phone number
    USA
    +39 287 343 476
    +39 287 343 476
    Click up if you have successfully reached Alibaba by calling +39 287 343 476 phone number 4 4 users reported that they have successfully reached Alibaba by calling +39 287 343 476 phone number Click down if you have unsuccessfully reached Alibaba by calling +39 287 343 476 phone number 2 2 users reported that they have UNsuccessfully reached Alibaba by calling +39 287 343 476 phone number
    33%
    Confidence score
    Italy
    +91 226 695 5233
    +91 226 695 5233
    Click up if you have successfully reached Alibaba by calling +91 226 695 5233 phone number 2 2 users reported that they have successfully reached Alibaba by calling +91 226 695 5233 phone number Click down if you have unsuccessfully reached Alibaba by calling +91 226 695 5233 phone number 0 0 users reported that they have UNsuccessfully reached Alibaba by calling +91 226 695 5233 phone number
    100%
    Confidence score
    India
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  3. Alibaba emails
  4. Alibaba address
    969 West Wen Yi Road, Yu Hang District, Hangzhou, 311121, United States
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