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1.7 15 Reviews 222 Complaints
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Alibaba Complaints 222

ComplaintsBoard
M
12:00 am EST

Alibaba stay away from alibaba for business!

Alibaba has terrible and nasty customer service when it comes to responding to questions on why my accounts were closed. I have been scammed over 10 times on alibaba, and each time I asked alibaba for help, they told me, that since I was a free member, to deal with it on my own with the local police and police in the countries of the scammers, which I did. I have lost over $250,000 and it was never recovered. I contacted the scammers and told them I would report them, they threatened me back, and complained to alibaba. What did alibaba do? They cooperated with the criminals and closed my accounts!

Stay away from alibaba for business!

Beware businesses, watch who you deal with in the website.

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jb1988
PK
Nov 18, 2010 11:35 am EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

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onlinerefund
NY, US
Jul 10, 2010 7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

contact onlinerefund@consultant.com for advice on how to go about the refund of your lost money online, they have help my friend before.

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bowlan211232
Sunapee, US
Jun 24, 2010 1:27 pm EDT

if any one was dumb enough to bet scammed on alibaba then you deserve to be riped off.
wake up fools that site is over run with scams.
people trying to sell drugs to jet planes that they don't have.
when some one ask you for cash up front walk away fool.
its a scam.
some scam people by shipping and others but sample cost.
remember it its to good to be true it usaly is.

if they ask for money up front its a scam.

if they ask you to pay shipping on a low cost product its a scam

welcome to the devils playground.

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h gonzalez
MX
Mar 09, 2010 3:29 pm EST

since november 2009 I made contact with Guangdong Jiangmen City Yetong Electric Vehicles Company Limited, through a supposed international executive (it was shown on their website as such) named Samuel Xia, our fist contact was through alibaba.com, finally on february we decided to buy and so we order 3 vehicles for a total of 7853 us dlls

After two weeks of having made the deposit, the supplier, represented by Yunjin Guan, says the person that was our contact (Samuel Xia) does not work on the company since a while ago, but he actually send us an email from the very same email account, ( samuel_jmyetong@126.com) saying he didnt review that email often because he had no time!even it was posted on their website as their international contact. He changed it after all my problem.

I need help. We made the transfer 2 weeks go for $7853 usdlls, which were the savings of our lives.

I cant believe Guan says the person has not been working with them since a while ago, yet his name and mobile phone were listed on the website
www.jmyetong.com, on the contact us section, it said clearly Samuel Xia international executive, mobile [protected]

We started negotiations via email since november last year, our first contact with this company was via alibaba, and from there they reached us through the same email account, samuel_jmyetong@126.com
and since then they didnt checked the email or change it or cancelled it. Until now that we made the transfer. It seems quite illogical to me.

We acced to make the transaction since the company is in their 2nd year gold supplier member

If he stopped working with them WHY DIDNT THEM :

1) post and add in alibaba and their website
2) erase his name and contact info from the website
3) cancel the email they showed on their website if this person was still in use of it, or change the password, anything

To me it feels like the supplier's fault, (if even they're the same) by all that am enlisting on top.

After Yunjin Guan knew about the scam, I asked him for help since I am pennyless now and cant go to China, and told him it seemed to me he had some responisbility. The answer he gave is that he was very busy all the time, so he never had time to change the contact info (until now) and that he doesnt have time to check all the employees´s info. I asked him for help to contact this person, and he said he wasnt local. He couldnt reach him. He is busy.

I really need help.

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VitaliyKVS
UA
Mar 02, 2010 5:50 am EST

There is a good site on which there is constantly an updating of bases of swindlers to whom interestingly look there already more than 7500 swindlers and administrators constantly fill up base antiscammers.net

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naveenkumar9827
IN
Feb 26, 2010 6:29 am EST

Shanghai minyue electronic co, ltd www.shiptrustco.com, Hi Kathy Aiying Becky are all freaking prostitues now they dont come online i tried catching them with different id they are still scamming lot of people so here are there new details they are scamming

Be care this are real freaking prostitute kathy, becky, aiying the master of this prostitutes.

The are opeating with new id

shiptrustmain@skype

kathy_Lee@skype

shiptrust03@skype

Number - Tel [protected]

Beneficiary Institution Bank Of China, Putian Branch
Swift BKCHCNBJ73C
Payee: AIYING CHEN
ACCOUNT: [protected]
Bank Address: 76 wenxian road, chengxiang district, Putian, Fujian, China
Company Address: No 258, Wenhua Xi Road, Weihai City, Shandong Province, China
Tel [protected]

any other request please you contact me.

best regards
Becky
yahoo: shiptrust01@yahoo.cn
msn: shiptrust01@live.cn

TEL: 86-[protected]/

[protected]/

[protected]

### them all...they are real mother ###ers and scammers, , , god with punish them like any things, , , there childrens willl born with leprosy and aids

J
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Jack Daniels
Birmingham, US
Feb 25, 2009 11:46 am EST

You're an idiot and deserve to be scammed. After one time, maybe two or three times, of being scammed, you still continued using the site. You're a ###.

ComplaintsBoard
R
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do not deal with any companies listed on the alibaba site. After being scammed by one company dadexestore, no longer listed on the site (surprise surprise), by a jeng b chang, with follow up e-mails from mr mike brown and mr terry bestsellers (haha). Any sites including bestshop2 (or 3 or any other number) is most definitely a scam do not deal with these...

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About Alibaba

Screenshot Alibaba
Alibaba is a Chinese multinational conglomerate that specializes in e-commerce, retail, and technology. The company was founded in 1999 by Jack Ma and has since grown to become one of the largest and most successful companies in the world. Alibaba operates a variety of businesses, including online marketplaces, cloud computing services, and digital payment systems.

One of Alibaba's most well-known businesses is its online marketplace, Alibaba.com. This platform connects buyers and sellers from around the world, allowing businesses to source products and services from a wide range of suppliers. Alibaba.com offers a variety of products, including consumer goods, industrial equipment, and raw materials.

In addition to its online marketplace, Alibaba also operates a number of other e-commerce platforms, including Taobao and Tmall. Taobao is a consumer-to-consumer marketplace that allows individuals to buy and sell goods, while Tmall is a business-to-consumer platform that focuses on branded products.

Alibaba has also made significant investments in cloud computing and digital payment systems. Its cloud computing platform, Alibaba Cloud, provides a range of services, including data storage, analytics, and artificial intelligence. Meanwhile, its digital payment system, Alipay, is one of the most widely used payment platforms in China.

Overall, Alibaba is a highly successful and innovative company that has revolutionized the way businesses operate in China and around the world. Its online marketplaces, cloud computing services, and digital payment systems have helped to drive economic growth and improve efficiency in a variety of industries.
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Overview of Alibaba complaint handling

Alibaba reviews first appeared on Complaints Board on May 29, 2007. The latest review A Platform for Global Trade Excellence was posted on May 17, 2024. The latest complaint Order #8118188516343559 unrectified dispute/damaged items received including items glued together to appear whole was resolved on Feb 22, 2021. Alibaba has an average consumer rating of 2 stars from 237 reviews. Alibaba has resolved 33 complaints.
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  1. Alibaba Contacts

  2. Alibaba phone numbers
    +86 571 8502 2088
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    6%
    Confidence score
    China
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    100%
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    Taiwan
    +1 (408) 785-5580
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    +39 287 343 476
    +39 287 343 476
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    33%
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    Italy
    +91 226 695 5233
    +91 226 695 5233
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    100%
    Confidence score
    India
    More phone numbers
  3. Alibaba emails
  4. Alibaba address
    969 West Wen Yi Road, Yu Hang District, Hangzhou, 311121, United States
  5. Alibaba social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Alibaba contacts
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