Amazon
Reviews and Complaints

Placed an order through Amazon .com and was offered free shipping for signing up for free trial of free shipping. I rarely order anything from Amazon so I cancelled free trial within 2 weeks. So today I look at my online statement and see they have deducted 106.00 from my bank account. After extensive search online found a 1800 number. A foreign operator states he will cancel membership but it will take 3 business days. Thieves they are !

sir amazon sell some leggings of hindu god picture. this is not possibal becous god is our spirit. plese block amazon.com he is not a company this is a devil.

I ordered the Nutiva coconut oil, 54oz. container (pack of 2) -it arrived today in a large box with another order of 2 Nutiva coconut oil 15oz. (pack of 2) . The (2) 15oz. was in perfect condition (its own box) . The 54oz. leaked all over its own box and I checked the lid it was sealed BUT a white film was all over the foil cover it. Very, Very dissapointed because I ordered from Vita Cost last month (the 54oz.) and it arrived perfect .

I have been an amazon seller on and off for about 3 or 4 years. I usually just sell old junk like dvds and video games and such. Every once in a while i would get a negative feedback with comments like 'video was not what I wanted, seller says what i want doesn't exist... avoid this seller.' It was the truth, amazon lists the video description wrong. However amazon doesn't care. Now I had another similar negative feedback by a buyer that didn't know what they were talking about. Amazon sent me an email saying my account was suspended indefinitely.

I emailed them back threatening to cancel my amazon credit card and cease from spending the $1000 per year that i tend to spend on amazon as a buyer. They emailed me back the next day telling me that i was reinstated but I am on probation. I decided this week i would clean out some closets and I have sold about 60 items in the last 14 days. How do i pay the shipping? Out of my own pocked because the $700 balance i have with amazon is frozen. If that isn't enough... out of that 700, they are taking 200 in fees.

Amazon gets .99 per item. They take 6-15% which is ridiculous that it isn't a set rate... this is pretty much making up the rules as they go. Then they have something called a variable closing fee. This is a set amount they charge based on shipping. Why are they charging me more if the buyer wants the item faster? First of all, the shipping fee they set is not enough to cover priority mail. Today i listed a dvd. I listed it for 2.25. The 3 fees together come out to 2.21. So i make $.04 on this sale after shipping. FRAUDULENT AS TICKETMASTER. I wish there was a better service to reach as many buyers as amazon does because it is really sad to see all this merchandise go without getting anywhere near the full amount for them.

Was considering selling an item on Amazon.com. Opened an account, had to enter credit card information for verification purposes only, it said (shame on me) I had searched all over for what it would cost for me to list a product on there.

I could not find any information on listing one product. I started to list the product and then decided no as I did not know enough about Amazon.Com, I Xed out.

Guess what, by doing that, they slammed my checking account for $39.99

What is this I ask them, oh you signed up for the Merchant account, how, I ask. Because you clicked such and such link.

No where did it say I would be charged! They just go ahead and do it! Be careful where you are clicking on that site!

They will steal your money without question!

They claim they will give me a refund but it will take 30 days as their claims processing department is backed up!

I am going to full force with this until I get my money back into my checking account!

Seller Beware - Buyer Beware - Amazon.com is not a good place!

if you want your invested money back, then go to the website : http://www.iticctrust.com,
and make their complain, they will get ur money back surely because they are information technology internet cyber crime.
Just go their and post your complain, then see how best they are in getting ur money and keeping u always safe from frauds,
go to www.iticctrust.com, click on post complaints, and post the complaint then see their power of justice,
that how they take action for u, and make u ur money back, its my guranttee,
bcoz i have got my Rs 18700 back from webwiz company whom i paid for data entry job,
and they cheated me iticctrust.com helped me when i complained there, and i got my money back from webwiz company...
And as well as the best job in a genuine company... so follow my advice u can get the gr8 profit...
bcoz im getting im a live example.

Visit http://www.amazonstealth.com/ for a complete guide on how to get back on Amazon after getting suspended. Guaranteed new account with their eBook!

- Also there is more things that Amazon tracks besides cookies on your computer.

Find out more by reading the Amazon Stealth eBook! Plus you can even get it for free on their site!

i was a amazon seller 4 year and they closed my account because of 1bad feed back.
1 had a 95 rating with about 400 feedbacks
i told the guy to learn how to read english, he was refunded the full amount and gave me a 1 rating and said i was scaming people and a cheat

ordered two months ago, money paid, product has never been sent, company making excuses for not shipping product, now not answering e-mails

It took almost 2 months for me to receive my order. I emailed several times and got very unhelpful replies. I won't buy from them again.

I’m hoping that someone may be able to assist me or at least look into this situation. I’m dealing with a bait and switch situation with Amazon.com and at this point I’m getting absolutely zero assistance from their own customer service.

On October 5th I purchased an expansion pack for the Lord of the Rings Online game from Amazon, called The Mines of Moria Collectors Edition. It was available from Amazon, not their “sellers, ” and they advertised it for $9.99 plus shipping. I figured this was a really good deal and I placed my order. The total coming to $14.97.

As of October 25th, my order had still not even been shipped. I contacted Amazon customer service, via e-mail, and was told that the product is not available through Amazon and that I would need to cancel my order and purchase it from one of the “Sellers” on the Amazon product page. I was told to purchase it with Next Day Shipping. Not only does the Next Day Shipping option cost more, but the seller is selling the product for $29.95...that’s $20 more than was advertised as the original order I had made way back on October 5th!

I then contact Amazon, via telephone, and was told by a supervisor that they were still waiting for stock to come in and that purchasing it from the “Seller” was only a suggestion. I pointed out that the e-mail I received did not say it was a suggestion, it said the product was not available from Amazon (which, on the 5th, it was perfectly available when I placed my order). The supervisor told me that the order would be shipped on the 27th when the stock arrived. I asked her who I should contact should the order NOT be filled. She said, “you won’t need to contact anyone. The order will be shipped on the 27th, I guarantee it.” As you may have guessed, the order was not shipped. I received an e-mail from Amazon telling me to contact them if I did not get confirmation that the order had been shipped by the 28th. Today is the 28th, it’s 3:29pm and the order has still not yet been shipped.

I know that to be on the “Seller” list for Amazon you have to pay a fee to Amazon. So, in any case, Amazon is conducting a bait and switch. They advertised that they had the product for $9.99 and are now attempting to force me to purchase the product from one of their sellers for $29.95. This isn’t right! It may not sound like a big deal to most people, but I want my product from them at the advertised price!

I heard a radio piece talking about how Amazon is using information about specific customers, i.e. how much they will and are able to pay and is adjusting their prices accordingly. I have had similar experience to those above and wondered if this was an issue. Particularly with toys at Christmas, when a lot of us are willing to pay more to get the requested toy..
Most recently shoes were advertised as leather, until I saw them in my review list after purchase, where they were listed as 'faux leather'. This is from an outside vendor via Amazon. So sad to be having to reassess my relationship with Amazon, which for years has been a good one.

I just had a similar experience. I purchased an item which was a set for $199.00 and AFTER the funds were taken from my card, the order canceled and no one knew why when I called. So I re-purchased the order on a different credit card thinking my new card was the problem (since no one could tell me), only to have them cancel that order as well AFTER the funds were taken. Apparently the item was out of stock, but after I did a search for this product I found it for sale for $200 more than what I had ordered it for. So now I'm out of $400 until my money gets refunded and I have no product! And no one seems to think this is a big deal because my money will eventually be refunded, umm I do though. I don't have $400 to just lose for the hell of it, even if it will be refunded in 10 days. I am so mad and I'm looking to hire a lawyer. This is ridiculous and I'm pretty sure it is illegal. Certainly no way to run a business.

I've recently had a couple of problems with Amazon.com. One time, I found a dog toy at a great discount price of $5.00 and ordered 4 of them (my dog readily destroys toys). When I checked out, it charged me $9.00 each! I got that resolved and though, ok, maybe it was just an error.

So today I searched for and selected an item to view on Amazon, decided to buy it at $29.99, added it to my cart. When I went to check out, it showed as $34.99 in my cart!

Is this kind of bait-and-switch legal?!? It's certainly not ethical. I'm disgusted with Amazon.com.

Amazon does not "farm out" orders. It is clearly listed in several locations who the seller of the item is. If the item says "Ships and sold by Amazon.com" then it is from Amazon. If it says "Ships and sold by TVSHOWMONSTER" then it is shipped and sold by a third party on Amazon.com. All sellers on Amazon can be contacted via the Contact Seller link on both the seller's profile and your order history. They also have the A to Z guarantee, so you can be reimbursed if you do receive something that is defective or otherwise not as described.

Needless to say. Some items will show a lower price but the moment I click by or on the size the price jumped to an unbelievably high price. This scam and false advertisement. There is 1 thing I can not stand is false ads.

I received an item that was FALSELY ADVERTISED - a printer cartridge that does not fit in my printer. The vendor is dishonest. Amazon made me pay for the return shipping charges. Amazon cares more about vendors than customers. My trust in Amazon has been destroyed. NO new Amazon vendors for me and believe me, that will limit my purchases.

I too had the same problem with Amazon. I joined Prime because it said I would get the product in 2 days and after I checked out it says the products would not be received till 3 weeks later. This is truly false advertising from Amazon. This is how they get you to be a Prime member.

On April 27, 2008, I purchased the Motorola

HomeSight security system from Amazon.com. Once the order was placed I

was told that I would be receiving the security system from Axsecure.

I really didn't think that much of the notice because I believe I have

received other items from other sellers on Amazon's site anyway and so

far I had no complaints.

Doing business with Axsecure was a HUGE

mistake. I received the security system 3 days later and was shocked.

I thought this was great. WRONG! I opened the box to find NO receipt

for the security system and ONE confusing page on how to install the

software and what to do if the installation failed. In the meantime, I

am looking at the system and I find one piece that I am unable to

figure out what it is for. There was nothing to tell me what each

piece was, how to use them, or which plug went to which item. This is

the first time I have dealt with anything like this.

I have to

say at this point, I am wondering if I paid for a refurbished security

system and not a brand new one, which is what I paid for.

I

decided I wanted to return the system, so I tried to get information on

Axsecure. The only information was an email address. I sent an email,

but there was no telling how long it would take to reply and I wanted

to get the system in the mail ASAP. I called Amazon.com to ask how to

return the system. I figured that since I placed my order at

Amazon.com, they had some responsibility in helping me get a refund.

It

seems Amazon.com hires people all over the world to be customer service

representatives. I went threw language barrier after language

barrier. I had to repeat myself so many times that in the end I hung

up on the first 2 representatives. I kept asking for a supervisor, but

all the representatives would do was ignore my request for a

supervisor. I finally called a third time and told the representative

that I was not going to give her my information and that I wanted a

supervisor. At first I was told there were NO supervisors. When I

told her that not 5 minutes before, I was told there were supervisors

there, she then told me they were ALL busy. I told her I would wait.

After

2 minutes the representative came back on the phone line and told me

the supervisors were still busy. I said, I'd wait. Around 5 minutes

went by and the representative came back on the phone line and said

that the supervisors were still busy. I told her that, I was still

going to wait if it took all night because I had nothing to do anyway.

In less then 1 minute I had a supervisor. What a waste of time. He

cared nothing about my problem. He kept saying it was not Amazon's

responsibility and that I needed to contact Axsecure. I ended the phone

call letting the supervisor know that I was filing a complaint with my

State Attorney General's office.

I immediately went online and

filed my complaint with the Attorney General's office. While finishing

up with my complaint, I got an email from Axsecure. I received this

reply in bold, black letters:

sorry no returns on open items they have a tech support # its a great system

Had I been informed that there would be NO returning this item when I was ordering it, I WOULD NOT HAVE PLACED THE ORDER.

I

called Amazon.com back and I was now more than furious. I finally got

someone that understood English. I told her that it was against the

law to sell something WITHOUT informing the customer of a NO RETURN

POLICY. I told her I got an email from Axsecure stating they do not

have a return policy. She told me I was correct. Suddenly, I was

receiving customer service. She was extremely nice. At this point I

didn't trust her either. This representative asked me to hold while

she did some research. Amazon has a guaranty for satisfaction. She

was going to file a claim and issue me a refund.

I asked what to

do with the security system and I was told that I could either keep it

or send it back but was never given an address to send it to.

I placed a call to Motorola Homesmart and told the representative that the Homesmart system was a piece of junk. To my surprise he agreed. On top of that he told me that the system I purchased was OBSOLETE! Not only is it obsolete but if someone has purchased this item and needs a new CD, they are NO LONGER available and the consumer is out of money. Now I know why Amazon told me I could keep it if I wanted to.

In

the past I have rarely had problems with Amazon.com, but this time was

a real learning experience. You have to beware of ordering things that

are being sold by other companies. Before you place an order, call

them or email them and find out what the RETURN POLICY is. You also have to worry about whether or not you are getting an obsolete item. If Amazon doesn't know or

can't tell you how to find it on their web site (I was given

misinformation), DON'T place the order.

I

received a couple of emails from Amazon.com telling me how to check the

sellers return policy, but guess what? The information I received was

worth nothing because what I was told to do, couldn't be done.

It's true.

Horrible, Amazon closed my account permanently because of a fraudulent buyer dispute. Didn't give me any chance to appeal, just shut down my account without a rhyme or reason.

I had to hire Auction Essistance here: www.auctionessistance.com/shop to help me get back on.

I just went through a similar situation today. A buy bought a tray of 50 disposable lighters from me. 5 weeks later he writes and says several of the lighters did not work and would like a refund. I said sure as soon as I receive his returned oreder I would refund his purchase (even though me refund policy states within 7 days). He then filed an a-z gaurantee claim stating the item was defective and that he had MS and was partially blind and could not go to the post office to return the item. I ran this by my local postman who informed me that on www.usps.com he could request a free postal pick up or he could call his local post office for a pick up as well. I added this to my appeal and Amazon ruled in his favor which was 7 days later (today). So even though it was 5 weeks later, I never got anything back, I'm out the shipping cost as it was free shipping, and now I have to give back the initial purchase money too. Talk about screwing their sellers.

Amazon is a cash machine and that's it. They suspend accounts and hold money so the interest can be earned. They have no human element to measure nor investigate sellers. It all appears to be a computer doing the work. There are to many suspended accounts every day for it to be a coincidence. I was booted for no reason that they could give and they even admitted to it. They need a federal investigation done on them as it looks as if they are just making a large chunk of money on interest from suspended accounts. We should not have to use backdoor tactics like ghost accounts. I am a honest retailer and will act as such and demand to be treated as such too. Nay sayers should do a search on it and see for yourself. Thanks for letting me rant as they owe me a ton of money.

I think Amazon & Ebay are the right place for buyers who wants to steel items and not pay for it, and that's because they don't check their identity by card when they register, like they do with the sellers. They should also kick them out if they lie about receiving items. If the item is late 2 days it's ok, we are not a machine we are human and if you buy from any large well known store you might have your item delayed and if you complain you will get nothing back and you can't do anything about it and you will go back to the site and order again.

And To AHUK you're are wrong about saying that Too many seller are quick to take your cash, because the items charged by the websites Automatically.

I agree with hg3300.

To "wil ro x" and "grahamk"

NO THE "###" IS NOT ASKING FOR A FULL REFUND! Do you people not even read? Willyrox, YOU didn't even ship the damn item until a week later but charged $35 for shipping! It SOUNDS like she upgraded the shipping so she would get it faster. You didn't provide what you promised and she got it too late. So clearly all she is asking for is the damn $35 back. and if that's too hard for you to understand, I'm glad you got kicked off Amazon. That's one less DEADBEAT seller.

and to "grahamk" don't be a ### yourself. If they kicked you off they had a good reason. Clearly you haven't read the emails carefully enough. It is clearly willyrox's fault for getting kicked off.

Just sounds like the ### wants it for free i had exactly the same problem with both Amazon and Ebay now im banned from both it just seems that they dont care about the seller only the buyer well ###em all im just gonna go stealth and maybe rip them off a little for pissing me off

Visit http://www.amazonstealth.com/ for a complete guide on how to get back on Amazon after getting suspended. Guaranteed new account with their eBook!

- Also there is more things that Amazon tracks besides cookies on your computer. Find out more by reading the eBook! Plus you can even get it for free on their site!

I fell asleep about halfway throught this post...

From what I see, you agreed to post something in a certain time frame and didn't bother rushing out to post it after the sale. That I find very unacceptable.

Too many seller are quick to take your cash, but when it comes to posting the items...they're not so quick.

Sounds like you deserve not to trade on Amazon sorry...

this is an email I had with an Amazon customer who gave me a negative rating
I was kicked out of Amazon because of bad feedback from this person. I attach email verbatim - you be the judge

Dear Margarita,
I don’t understand why you are so reluctant to return the item, and buy it elsewhere, if your shopping experience was so bad that you would tell the world not to buy from me. If that is truly your opinion you would embrace my offer and return your purchase.
To hold on to this purchase just because you paid for it, knowing that you will be fully reimbursed upon its return is interesting. Every time you will see this item, you will be reminded of the horrible shopping experience. Why not return it, and buy from a seller that will give you a positive shopping experience.
I look forward to getting your purchase back, and refunding your money ASAP.
Sincerely

Willyrox

-----Original Message-----
From: Margarita Duenas [mailto:mduenas@stanford.edu]
Sent: Monday, March 02, 2009 5:20 PM
To: Willy Rox
Subject: Re: Shipping inquiry from Amazon customer mduenas@stanford.edu

Dear Mr. Rox:

As I keep saying, I don't want to return the item. Since the item is mine now, I guess that I am allow to keep it. I am sorry that you feel that I should do what you WANT, instead of what I need.
I am entitled to my opinion based on my own experience. I wish you could understand this.
In regards, of " Why give the satisfaction of a sale to such an undeserving store?" my answer is quite simple: because I was charged for it already.
Please do not send me any more e-mails like this and try to remember that I am the costumer. I can see that at this point you and I are not going to agree on anything... If possible, I would like my refund. If you don't want it to give it to me, this is fine. $35 are not worth all this spam and distress.
I choose not to return the item so I wouldn't have to deal with this.
Please try to understand this.

Margarita Duenas
Research Financial Manager- Math Department 450 Serra Mall, Bldg. 380 Stanford, California [protected]
Phone: [protected]
E-mail: mduenas@stanford.edu

Willy Rox wrote:
>
> Dear Margarita,
>
> I don’t think I ever stated that you NEED to return it. I am only
> stating that I WANT you to return it, very much. So much so, that I'm
> willing to pay you whatever it takes to have you do so.
>
> Because my service was so bad, I feel that I don't deserve your
> business, and that you should give your business to sellers who do
> give you the service you so deserve.
>
> By returning the merchandise, you will no longer be my customer. You
> promised not to shop in my store again, why not undo the shopping you
> did. It will please us both.
>
> There is no need to be frustrated about this. Just pack it up, and
> ship it back. I will pay you for it. Truly if my service is so bad,
> obviously so is my integrity, and honesty, After all your feedback
> claims that I overcharged you, and I expected you to pay for returning
> it. You even stated for the whole world to see "Don't buy from them".
>
>
>
> *The order took almost 3 weeks to get to me, because it was shipped a
> week late. Customer service told me that they were a new seller on
> Amazon and they were overwhelmed They also told me that I was
> overcharged $35 for the item, which they could refund. They offer me
> the option of returning the item, but they were expecting me to pay
> for it! Don't buy from them!*
>
>
>
> Why give the satisfaction of a sale to such an undeserving store?
>
>
>
> I’m sure that you are an understanding human being. Please do the
> right thing.
>
>
>
> Sincerely
>
>
>
> Willyrox
>
>
>
> -----Original Message-----
> From: Margarita Duenas [mailto:mduenas@stanford.edu]
> Sent: Monday, March 02, 2009 2:37 PM
> To: Willy Rox
> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
>
>
> Dear Mr. Rox:
>
>
>
> Frankly, I am surprised that you keep insisting that I need to return
>
> it. At this point, I am very frustrated about it. As I mention
> earlier,
>
> I am not returning the item.It's not worth my time. Please note that
> any
>
> further e-mails from you asking me to return it will be read, but not
>
> replied. Perhaps you should listen to me and work around what I would
>
> like to do? After all, I am the customer, and I have paid for it already.
>
> Let me assure you that I appreciate your insistence. Please try to
> find
>
> another way of solve this matter, where none of us are aggravated by
>
> this further, and I am not forced to do something that I just don't
> want
>
> to do. For the record, my problem is with the service, not with the
> item
>
> itself. I can't believe that after sending you several e-mails saying
>
> that I don't want to return the item, you are still insisting...
>
> Please stop sending this e-mails. I am sure that your time is as
>
> valuable as mine.
>
>
>
> Thank you in advance,
>
>
>
> Margarita Duenas
>
> Research Financial Manager- Math Department
>
> 450 Serra Mall, Bldg. 380
>
> Stanford, California [protected]
>
> Phone: [protected]
>
> E-mail: mduenas@stanford.edu
>
>
>
>
>
>
>
>
>
> Willy Rox wrote:
>
> > Dear Margarita,
>
> > I am so sorry that we both are so insistent. Pray tell me what you
> want from me so that you will agree to return your purchase.
>
> > Frankly, I am surprised that you are so insistent, after having
> complained so much about this transaction. Surely you can order this
> elsewhere, and everyone will be happy.
>
> >
>
> > Willyrox
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > -----Original Message-----
>
> > From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> > Sent: Monday, March 02, 2009 2:07 PM
>
> > To: Willy Rox
>
> > Subject: Re: Shipping inquiry from Amazon customer
> > mduenas@stanford.edu
>
> >
>
> > Dear Mr. Rox:
>
> >
>
> > Thank you for your e-mails. As I mentioned before, I am keeping the
>
> > item. Please do not send me more e-mails about this matter. I really
>
> > don't want to discuss this matter any further. Just let me know when
> the
>
> > $35 will be refund it.
>
> >
>
> > Thank you,
>
> >
>
> > Margarita Duenas
>
> > Research Financial Manager- Math Department
>
> > 450 Serra Mall, Bldg. 380
>
> > Stanford, California [protected]
>
> > Phone: [protected]
>
> > E-mail: mduenas@stanford.edu
>
> >
>
> >
>
> >
>
> >
>
> > Willy Rox wrote:
>
> >
>
> >> Dear Margarita,
>
> >> Sorry for this addendum.
>
> >> As a customer, for sure you have the right to decide what to do. I
> am doing my utmost to reverse this sale, so that you will no longer be
> my customer. I don’t deserve you as my customer, since I missed my
> deadline. There is absolutely no excuse or remedy for this, other than
> to reverse the transaction.
>
> >> I am not asking that you give it to me, I will PAY you for it -
> full price - whatever it cost you.
>
> >> I'm sure that you can give your business to sellers that are more
> deserving of your patronage then I am.
>
> >>
>
> >> Again I thank you for your co-operation
>
> >>
>
> >> Willyrox
>
> >>
>
> >>
>
> >> -----Original Message-----
>
> >> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >> Sent: Monday, March 02, 2009 1:14 PM
>
> >> To: Willy Rox
>
> >> Subject: Re: Shipping inquiry from Amazon customer
> >> mduenas@stanford.edu
>
> >>
>
> >> Dear Mr. Rox:
>
> >>
>
> >> Perhaps I have not make myself clear. I don't want to return the item.
>
> >> Since I have paid for it and I got it 3 weeks later, I am keeping
> it.As
>
> >> a customer, I think that I have the right to decide what I want to
> >> do
>
> >> with this. I don't want to discuss this matter any further. This is
>
> >> taking a lot of my time and energy already.
>
> >>
>
> >> Thank you for your understanding,
>
> >>
>
> >> Margarita Duenas
>
> >> Research Financial Manager- Math Department
>
> >> 450 Serra Mall, Bldg. 380
>
> >> Stanford, California [protected]
>
> >> Phone: [protected]
>
> >> E-mail: mduenas@stanford.edu
>
> >>
>
> >>
>
> >>
>
> >>
>
> >> Willy Rox wrote:
>
> >>
>
> >>
>
> >>> Dear Margarita,
>
> >>> I'm afraid we don't see things the same way. You AGREED to pay
> 99.99. It was I that stated that you were overcharged, and rightfully
> offered to credit this to you.
>
> >>>
>
> >>> Amazon has ALL my money, so I can easily ask them to refund, if I
> should so want. I do want to refund - but under the circumstances, I
> want to refund your FULL purchase.
>
> >>>
>
> >>> Again I apologize for my tardiness. I am trying my best to make
> this up to you by having this whole matter disappear, by taking back
> the item in any condition it is in.
>
> >>> Please go to Amazon, and purchase another one for your husband,
> but this one, return to me.
>
> >>> Thank you
>
> >>>
>
> >>> Willyrox
>
> >>>
>
> >>>
>
> >>> -----Original Message-----
>
> >>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>> Sent: Monday, March 02, 2009 12:49 PM
>
> >>> To: Willy Rox
>
> >>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>
>
> >>> Dear Mr. Rox:
>
> >>>
>
> >>> This is an item that I have ended overpaying on top of not being
> able to
>
> >>> give to the original person that I was intended to. The item at
> >>> this
>
> >>> point is mine and I am not going to return it to you. I have paid
> >>> and
>
> >>> wait for it long enough. I am sorry that Amazon closed your
> account, but
>
> >>> shipping something as late as you did is no acceptable. Since you
> work
>
> >>> as I do, you will understand my position. Deadlines have to be
> >>> meet,
>
> >>> regardless of the circumstances.
>
> >>> On the other had, it sounds like you won't be able to give me the
> money
>
> >>> back once the item has been returned because Amazon is not giving
> >>> you
>
> >>> any funds, so why bother? What I want is my $35 refund. If you are
> not
>
> >>> able to do it right now, give me a deadline, so that I can look
> for it
>
> >>> on the credit card statement.
>
> >>>
>
> >>>
>
> >>> Margarita Duenas
>
> >>> Research Financial Manager- Math Department
>
> >>> 450 Serra Mall, Bldg. 380
>
> >>> Stanford, California [protected]
>
> >>> Phone: [protected]
>
> >>> E-mail: mduenas@stanford.edu
>
> >>>
>
> >>>
>
> >>>
>
> >>>
>
> >>> Willy Rox wrote:
>
> >>>
>
> >>>
>
> >>>
>
> >>>> Dear Margarita,
>
> >>>> At this point I insist that you return your purchase. I don't
> deserve your patronage. As I mentioned - do not worry about the open
> box - just pack it any which way you can.
>
> >>>> As I said, I will refund not only your total purchase price, but
> also your shipping charges.
>
> >>>> I’m sure that you can buy another similar product elsewhere.
>
> >>>> I realize that you work, as was I until Amazon closed my account
> as a result of your negative rating. So, at this time I am out of
> work, and need to wait 90 days to get any funds from Amazon, as per
> their policy.
>
> >>>> I appreciate your co-operation
>
> >>>>
>
> >>>> Sincerely
>
> >>>>
>
> >>>> Willyrox
>
> >>>>
>
> >>>> -----Original Message-----
>
> >>>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>>> Sent: Monday, March 02, 2009 12:04 PM
>
> >>>> To: Willy Rox
>
> >>>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>>
>
> >>>> Dear Mr. Rox:
>
> >>>>
>
> >>>> Thank you for your e-mails. My husband has already agreed to keep
> it and
>
> >>>> has opened the package, so I am not return it. It's just not
> worth my
>
> >>>> time I can't spend the time needed or a post office (or an ups
> office
>
> >>>> for this matter) trying to send this item back to you, since
> both, my
>
> >>>> husband and I work, to have the money return a week later or so.
> I just
>
> >>>> want the $35 dollar refund. Please send me a confirmation notice.
> >>>> I
>
> >>>> really want to have this matter done and over with. This is
> taking too
>
> >>>> much time already ...
>
> >>>>
>
> >>>>
>
> >>>> Margarita Duenas
>
> >>>> Research Financial Manager- Math Department
>
> >>>> 450 Serra Mall, Bldg. 380
>
> >>>> Stanford, California [protected]
>
> >>>> Phone: [protected]
>
> >>>> E-mail: mduenas@stanford.edu
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Willy Rox wrote:
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>> Dear Margarita,
>
> >>>>> I slept on this transaction all night, and when I woke up, I
> realized that I do not deserve your patronage.
>
> >>>>> Please return your purchase. If you discarded the shipping
> carton and package, it is OK. Just pack to the best of your ability,
> and ship back to me. I will refund your whole purchase, AND send you a
> money order to cover your return shipping charges.
>
> >>>>> Thank you for your co-operation.
>
> >>>>>
>
> >>>>> Sincerely
>
> >>>>>
>
> >>>>>
>
> >>>>> Willyrox
>
> >>>>>
>
> >>>>> PS.
>
> >>>>> for UPS the return address is:
>
> >>>>>
>
> >>>>> Willyrox
>

>
> >>>>> For MAIL the return address is:
>
> >>>>> Willyrox

> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>> -----Original Message-----
>
> >>>>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>>>> Sent: Friday, February 27, 2009 5:49 PM
>
> >>>>> To: Willy Rox
>
> >>>>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>>>
>
> >>>>> Dear Mr. Rox:
>
> >>>>>
>
> >>>>> After talking to my husband about this, I have decided to keep
> >>>>> the
>
> >>>>> order. The order didn't come with a return label, so I am not
> >>>>> sure
>
> >>>>> exactly how I was supposed to return it. I guess that you were
> expecting
>
> >>>>> me to pay for it... Please refund me for the $35 only. After
> >>>>> this
>
> >>>>> experience, I will not shop on your store again.
>
> >>>>>
>
> >>>>> Margarita Duenas
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>> Willy Rox wrote:
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>> Dear Customer,
>
> >>>>>> I noticed that you received your order. Please advise if you
> are keeping it - or if you are planning to return it. As I mentioned
> previously, if you plan to keep it, I need to give you a credit due to
> the wrong price. If you return it we will refund your full purchase price.
>
> >>>>>> Thank you
>
> >>>>>> Sincerely
>
> >>>>>>
>
> >>>>>> Willyrox
>
> >>>>>>
>
> >>>>>> -----Original Message-----
>
> >>>>>> From: Amazon Communication Center
> [mailto:commmgr-autoreply@amazon.com]
>
> >>>>>> Sent: Monday, February 23, 2009 12:26 PM
>
> >>>>>> To: ndfall@verizon.net
>
> >>>>>> Cc: commmgr_seller@amazon.com
>
> >>>>>> Subject: Shipping inquiry from Amazon customer
> >>>>>> mduenas@stanford.edu
>
> >>>>>>
>
> >>>>>> Hello from Amazon.com.
>
> >>>>>>
>
> >>>>>> The buyer of the following order has sent you a message. Please
> respond to the individual directly by replying to this e-mail. For
> your reference, the buyer's e-mail address is mduenas@stanford.edu.
>
> >>>>>>
>
> >>>>>> Order ID: [protected]
>
> >>>>>> * 1 of Executive Edition Charging Valet
> - Black
>
> >>>>>>
>
> >>>>>> Important Notice: Only ship to the address shown in your seller
> account. Do not honor buyer requests to ship orders to any address
> other than the one provided by Amazon.com. Do not accept any payment
> method other than Amazon Payments. Payment for the sale may be
> withheld if these guidelines are not followed.
>
> >>>>>>
>
> >>>>>> -------------- Begin message ---------------------
>
> >>>>>>
>
> >>>>>> Dear Customer Service Representative:
>
> >>>>>> I haven't received the item that I have ordered on February 9th
> yet. It was supposed to be shipped on Febuary 10th and I was supposed
> to have it by the 19th. Unfortunately, I was counting on it for a
> birthday party this Saturday, the 21st and I had to show empty handed.
> It has been two weeks since I have order this item and I still haven't
> received it, which I find unaceptable. When I look at the UPS
> website, with the tracking number that I was given, it seems that the
> package was not shipped until the 17th (a week later) and it's on its
> way to San Pablo. I don't leave on San Pablo (I have never heard of
> this city), and the package was supposed to be sent to Stanford
> University, on Palo Alto. At this point, all that I want is to have a
> refund. It's unaceptable to take almost a month to deliver something.
>
> >>>>>> Thank you for your time, Margarita Duenas
>
> >>>>>>
>
> >>>>>>
>
> >>>>>> -------------- End message ------------------------
>
> >>>>>>
>
> >>>>>> Notice: Amazon.com may retain copies of all forwarded e-mails,
> and takes no responsibility and assumes no liability for the content
> of any messages forwarded to you.
>
> >>>>>>
>
> >>>>>> Amazon.com will never e-mail you and ask you to disclose or
> verify your Amazon.com password, credit card, or banking account
> number. If you receive a suspicious e-mail with a link to update your
> account information, do not click on the link--instead report the
> e-mail to Amazon.com for investigation. Go to amazon.com/phish to find
> out more.

I agree:
www.woodburybulletin.com/content/twin-cities-man-who-feced-stolen-goods-sentenced-prison
I sold to them several times, and most of the time the quote is not what you get. Recently they said they didn't receive my $135 order. I didn't know until recently about their history of theft. ^ Needless to say I have filed theft charges with local police and Postal Inspector in Saint Paul. I had tracking and it showed delivered on 7/08/2013. I also contacted their local post office and was informed the package was delivered to the address I provided from my click-n-ship label. Anyway, after extensive research, I can't believe I got paid at all. I also realized on a lot of review sites that the few positives are mostly from Lydia(mx123) going by the username "ronmel"...lookup on whoismind.com. I couldn't believe everything I found, DO NOT SELL TO THEM

Buying things online is very slippery. Most consumers buy online for the convenience and the supposed ease of the transaction, free shipping, easy return policy, etc. I recently ordered from Amazon for what I thought was a complete drum set. What I received was totally useless and very costly to me. The reason I say slippery is that this is never advantageous to the customer but the company. Since I was a newby at purchasing things online I got took. This could have been avoided had I simply taken the time to review the contents of the box prior to committing. The thing for me is this, I got too excited about getting this and actually having the money to get it. I thought I was being smart. I did reviews of different kits in my price range, what they came with and how to custom fit one for my needs. I finally decide on one. My problem was that I looked at the picture and not what it actually came with. I should have known something was up when I got 1 box. Im like how does all the stuff that I seen in that picture fit into 1 box? It didnt. I realize Im being long winded but bear with me, its a process. Anyway, I contact Amazon and tell them I dont want what I recieved because its not what I thought I paid for so they told me to contact the dealer that it shipped from concerning return policy. He ended up emailing me cause Amazon alerted him. In his email he stated that he was sorry about the misunderstanding and that I could return it at my expense. I will get to that in a minute. He also stated that he tried to tell Amazon that the picture they posted would confuse someone (me) but due to red tape and because the company is so large that they would not listen. Now to the return fee. When I ordered this thing I was like, man I want it now! So I pay for expedited shipping, $62.00. The thing is I was supposed to get this within 2 days, in reality it took a week. Free shipping would have been a better choice, huh? So all in all shipping wise I paid $124.00, that went bye bye. After all this I get an email that states I will probably incur a 20% resocking fee. I was livid! I send them an email that says that they are certifiable and Im not paying for the shrink. But guess what, another $163.80 got took without even a courtesy reach around. This fine lady, her name? Restocking fee. So a total of $287.80 was gone. I went through BBB and they responded with the usual robotic speak, bit with a twist of the ol sarcasm. "If we are selling car mats and use a car to highlight the product, u certainly dont get the car." Really?! Maybe thats why I got a nasty look from the model at the last car show I went to. Oh, and guess what? Remember that problem the dealer had with the picture and the red tape? Done. According to Amazon's BBB response they removed the photo at the customers request. Thanks, though I never requested it. See right after I emailed the dealer about my problem I went back on Amazon and searched for my drums and the whole kit was gone. Now what was replaced when u typed in the searchwords was what I received, half a drum set. Thanks Amazon! Do yourself a favor at the very least dot your tees and cross your iiiyyyeees! Do you know that the same set that I wanted I could have got complete at the same price on other sites? Dont worry I slapped myself in the head.

Simple if you purchase an item make sure that you want. There should be no reason to put an unnecessary inconvenience on the seller when in fact he/she (i hate PC) delivered your product. So serves you right that you had to pay a high price to return the item now if the item was defective or damaged then i will think differently on the situation.

If you live in canada or any place other then the U.S. they wont honor your order. Just like I am going through a problem with them paying me money they owe me for work I did for them. I'm american living in Canada and they wont make payment to my bank. Just because it isnt a American bank account. they also have been telling me that I have to have an American drivers lisense. or I can get one of their gift cards i cant use on one of their international sites. LOL! I gave them thirty days to send me a check. Now for me to wait. If i don't get my pay I will be turning them in. really the people at Amazon seem prejudice to me. Look up what they have done to others in the past. btw, Anyone that has proof and wants a word in on things that Amazon has done. Send me your information. Absolutelywoman2@gmail.com. I might make this very well known what Amazon is doing. really truely Amazon is doing wrong to others.

They then play merry go round and the customer is humiliated by showing your cart. It is my wish to browse items and whether they are Heidegger or what ever. I am entitled to see the website. If they do not deliver, getting a refund is a problem. They cannot walk away just because the item was sold by a third party seller who can make the customer look like an idiot. What can poor agents do? They answer telephone calls and cannot act on the company's behalf!

Very worrisome and the once the customer is hooked there is no way out. The company shrugs its shoulders if it is a third party seller and there is nothing the customer can do. The seller is the king here.

I ordered one DVD on Sat night. Since then, the same order has been placed on Sunday, and again on Monday. How can you check within 90 minutes if you're not even on the computer?!?
They told me to turn one click off. I've used one click for several years with no problem.

i agree with you pal, as amazon.co.uk is now problematic and now solving issues relating to underliverd items. i was also delivered a fake item by third party seller at amazon.co.uk but uptil now have't got my money back. i am stuck in between now.

I place many orders at amazon as well. Mine are typically small orders of one-four items at a time. I have noticed that if my purchase is from a secondary distributor, then packaging and the quality of the items once received is less than I would expect from amazon. I have complained but have not heard back from them.

does it happen only to foreigh customers?
no complaints from customers within usa?

i agree with serious collectors, i too want my purchases well protected !

AMAZON should respect international customers and keep their accounts open as long as customers are purchasing

Amazon have become a disgrace. I have shopped with them from their earliest days, but not any more. Books used to arrive in mint condition tightly wrapped to a strong piece of cardboard. Now they just throw the books into a box, throw in some plastic air cushions on top and send it off. I am in AUSTRALIA. Virtually all my recent purchases from Amazon arrived damaged. By the time I got them, the return period had expired. As a previously loyal customer, I sent an email explaining the situation. I received an obvious cut-and-paste stock-phrase letter telling me to use the packaging feedback radio button, as if this in any way solves my problem! Emailed a goodbye letter, got back another reply from a different individual using the same stock phrases. Cut-and-paste is wonderful. Amazon, do not outsource to India. It never goes well. Goodbye Amazon. You were great in your day.