Amazon
reviews and complaints

I purchased a 1 TB thumb drive on your website [ORDER # [protected]] and discovered that it was not a 1 TB but only 64 gig. I have returned it and a refund has been processed, which is fine.

My complaint is that the product is fraudulent and should not be on your website. If you continue to list it you are harming other customers.

Bruce Grabell

Customer service has gotten so bad I'm done shopping on Amazon.

It has become nearly impossible to talk with a real person and when you do they don't understand English well enough to help.

I have started taking screen shots of all chats as I have had multiple chat conversations deleted, which I have photos of, and when I reported this, nothing happened I just got a $10 gift.

On a recent return, I have been asked to pay for shipping even if i drop off the item. This week I was informed by another customer service representative Amazon updated its return policy; "From 10/27/22 There was a change to our Return Policy and customers are now charged $7.99/$11.99 (depending on the size/weight of the return) for UPS Pick-up for all return reasons." I was never informed of this and now im being asked to pay for shipping to return item incorrectly sent.

Amazon suggested parts that don't fit my need even though today the description on the site states it will. I again have screenshots of everything but Amazon doesn't seem to care anymore. So I'll take my money somewhere else.

On 1/12/23 I went and purchased a $50.00 Amazon gift card at 11:21 a.m. from food land, I made sure the card was activated and excitingly walked back home and started up a amazon account, added my card balance to the Amazon account and filled in my address and account details. I was excited to make my first purchases, I then made a couple purchases which were to be delivered on Jan 15, and instead I got a message saying my account was put on temporary hold and to send documentation that the card was mine, so I sent in pictures of the card, the card case, the receipt and the activation code receipt, not once, not twice, but 3 times, and got the same robotic reply stating to follow the same directions in email or text. So I signed into email clicked link, and it sends me to Amazon where I enter my sign in and it takes me back to the same screen saying account is temporarily on hold, but now provides no actions I can take.

Amazon Support +1~858~666~0943 Free Helpline is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to Amazon Helpline +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

I was trying to order merchandise through Amazon and wanted to pay with Affirm instead of paying all at one time.When I went to check out it had not included the Affirm and charged the total amount to my credit card.I tried to cancel the order and got a message that account was blocked until they verified who I was.I called Amazon twice and was told they couldn't do anything that they had to send it to an account specialist, and would hear back from them in 24-48 hours.I asked them how they could take money out of a bank account if they had to verify who it belonged to. They had no answer.

I ordered ASUS AC1900 Wi-Fi Gaming Router (RT-AC68U) from Amazon on 13th Sept 2022 and returned it in perfect condition on 14th Oct 2022. I received 2 contradictory mails from Amazon Customer Support; one stating that incorrect item was returned and now they are saying they haven't received any item back. I have proof that the return was successful from UPS tracking with the product weight mentioned. I tried to email them to get any proofs (like picture of the incorrect item) but they have not responded for weeks. I tried to reach their twitter handle but they also said they will be investigating but in few hours sent the same default mail response that they haven't received the return.

My name is Paul Black my email is Paul.[protected]@gmail.com and phone number is [protected]. I placed an order for Timberland Men's 6" Premium Waterproof Boot (9 D(M) US order# [protected] on January 5, 2023. I paid with an Amazon gift card totaling $114.25 and the remaining was charged to my Visa card ending 0153 for $46.26. My account showed it was delivered on January 9th 2023. I couldn’t find my package. At that point I contacted Amazon to let them know about the missing package. Amazon told me that it was most likely a mistake and marked delivered too early. Despite me seeing the picture of the package on my porch on my account. They told me to wait until the 10th and rest assured my package would be delivered. I waited and no package was delivered. I reached out again at that point Amazon told me there is nothing they can do unless I file a police report since the package was marked delivered. Mind you I just told them that the day before but they tried to assure me it was a mistake. Now all the sudden it was delivered and I needed to file a police report. So after going back and forth and Amazon customer service hanging up on me several times. I agreed to file the report. The next day on the 11th one of my neighbors let me know he had my package. So finally I got my item thinking everything was good. Upon opening my item I noticed the boot size was 8.5 not 9 like I ordered. So I immediately started the return process and dropped off my package to the nearest UPS drop off location. I even choose to have the entire order refunded back to my Amazon account as a gift certificate so I could get my refund faster. My account stated 2 to 4 hours after Amazon received my returned item to their facility. My package arrived back to Amazons return center on the January 13th at 9:17am. When trying to reach out to inquire about my refund Amazon had then blocked my cell phone number so I couldn’t contact them. I then started to email instead. They reached back out to me first stating to wait until they receive the item and it could take up to 14 days after for processing. I wanted to know why when they originally said 2 to 4 hours. So when asking that I got another response stating it could take up to 30 days to get my refund. That’s when I began to get very frustrated and demanded my refund because at that point Amazon is withholding my refund for no apparent reason. So after reaching back out I got an email letting me to call and they would take care of this faster for me. I guess they unblocked my phone number because it let me get through. I called and the representative and he now tells me it’s going to up to 60 days and to wait until after March 11th to contact them back about the status of my refund. He then proceed to hang up on me again. I emailed back the proof of delivery from UPS and no matter what I say to Amazon there response remains the same “that it will take up to 60 days and to wait until March 11th to reach back out and if they haven’t received the package by then to try reaching out to the carrier at that time for further assistance to find out where my package is.” I want to know what is going on over at Amazon. I have never been treated this way by customer service, for them to hang up on me several times and block my phone number is disgustingly unprofessional. Then to keep lying to me and extending my refund time is just absolutely unnecessary and wrong. I was told after 2 to 4 hours after Amazon received my return item back. I would be refunded so that is what I expected. This has been a complete nightmare.

I ordered a magnetic lock on December 10, 2022. Upon receipt I realized that I had ordered the incorrect lock. Requested the return label with bar code and returned the item to the Amazon drop store, where I gave the boxed item directly to the agent, who scanned the barcode on December 16, 2022. It is now January 15, 2023 and all I am getting is the runaround. At first, it was only supposed to take 7-10 days for the refund to go back to my credit card. No refund. I contacted customer service and they tell me the item is in transit to the return center and it will take 2 weeks. No refund. I contact customer service again and now they're telling me it's going to take 30 days. No one will tell me what's really going on with my item. Meanwhile, I'm paying interest on my credit card while Amazon has both the item and my money. Customer service is useless as all of them keep giving me the same script. I do not appreciate being treated like this. I don't know what the drop off center did with the lock - everyone already confirmed that they received the lock from me on December 16, 2022. I am tired of waiting for my money because someone else at Amazon screwed up.

I ordered a .35 oz of blister for $33.07 it was to include 12 boxes it came with only 1 box. So I called and they said they would issue a credit, they did not.

after I thought they issued a credit I tried to reorder and the same thing happened the very next week. one box of blister for $33.07 plus tax. they will not give my money back or correct the number of boxes. they told me to contact the Blistex company.Hello, I ordered from Amazon.

I contacted my credit card company and I am disputing the charges. I really wanted the blistex.

Ive been a loyal customer of Amazon for years but after this I do not need Amazon. I also will blast this company wherever I can.

bought a tv off of amazon and after a few months the remote broke and i call amazon about a new one they told me that they had no remotes in stock and would send it when the were in stock...Few months later see they sent out a tv instead of remote called and ask them to fix the problem because i only need remote and was told that this was the only way they could do it after 3 other employees said that was a lie so they threaten me to switch my tvs right away or i would be charged for second so had someone come over for 300 dollars as i have no use of my right arm after being rear-ended in a car accident and they just put it back in the box since they had no remote so i call amazon and asked if they could give me a discount on the tv as i would have to pay someone 400 more dollars to come and clear all my personal information off tv and they told me no so after they made a mistake they want me to pay 700 300 plus 400 more to clear info plus give back the tv they were just to send me a remote lied to me and now cost me over a 1000 dollars for the mistake they made i am on disability and buy almost everything off them like thousands a year to be ripped off beware no mater how good a customer no mater if you are on disability this company will take advantage of you

My gas wall oven went out on 1/10/2023. I made a service call. Amazon sent out a repairman. I paid my service fee of 75.00. The parts needed to repair my oven is no longer available. Amazon offered me a buyout of $299.00 for parts and labor instead of following their policy of agreeing to pay the covered costs to repair or replace the covered item. Wall ovens are expensive and the cheapest one I found started at $1,979.99. The money they are offering will not replace my wall oven. Amazon is practicing Deceptive Trade Practices because they mislead me in purchasing this contract thinking if my appliances break down they will cover them as promised in the contract booklet.

I had a broken item 12/11/2022 and was promised a full refund, and then also a promo code on top for the trouble... I have been through many reps and have screen shot proof and email proof of my owed money charge to my Amazon card. Still nothing. What can I do?
I just keep adding more proof of false promises but there is no one else to send them too, and no one will let me speaker to a supervisor etc...
I am now being charged that original $83.06 plus interest on the bill now due. If I don't pay it I get in financial credit trouble but I can't report it anywhere!
And yet again I tried calling and told the same thing — there's no one else I can talk to etc., this or I'm put on hold for hours til it hangs up... Please help!

Hi

We ordered a CNC Hot Wire Cutter, Then Amazon took the money for it - R14458.12 and the following day promptly locked us out of our account and then told us to prove it was our account.
We have sent the supporting documents and nobody seems to be able to read a statement etc.
Online Help desk were incompetent (Gail?)
Amazon also requires a authentication number from an outdated Cheque book which was stopped in SA years ago due to fraud.
Reference:
Description: AMZN Mktp US*K47Q14ZJ*
Date: 9 Jan 2023
Time:
Amnt - R14458.12

The company no longer offers the 'ship in fewest deliveries' option and instead I may get 5 separate shipments for 5 different items ordered at the same time and going to the same place.

According to customer service this is because of fulfillment centers and I believe locations of them closest to the delivery address.

There are requirements of 2 packages a month for an incarcerated relative. In order for me to purchase from Amazon, the food items I get NEED to be in one shipment or 2 at the most (since other relatives also purchase items. The facility will return any extra shipments over the maximum allowed.

I have repeatedly contacted Amazon to request an updated way to allow for this, and the auto response always involves the fulfillment centers and they are not able to control this.

My order today was 2 cooking pots (same brand) and a stick of deodorant (to bring it to $25). The orders default to my home address at shopping status with a delivery date of January 16. This tells me there's a fulfillment center that does have all 3 items. When I change the shipping address, the order splits into 1 pan and the deodorant delivery on January 24th and the 2nd pan is unknown. Then something updated 3 times, changing my shipping options when I selected "place order". Now the 1 pan and deoderant are expected January 27th with the other pan unknown.

Luckily this isn't good, and there is no maximum allowed for non food packages. But... The delivery/shipping issues leave A LOT to be desired. I no longer use Amazon for food deliveries since they can't accommodate the recipients needs.

I ordered 2 different times this past week Blistex. It says pkg of 12.35 oz is $33.07 plus tax. So total of $35.17. Received the item only to have 1 box of Blistex in it. First time they refunded my money. I ordered again and same thing came, 1 box of Blistex. I spoke with them and sorry it’s your problem we cannot issue a refund. Contacted credit card company and I will go to fraud department if the government to fix this. How dumb woul I be to pay $33.07 for one box of Blistex?

Amazon offered a nutdriver set for a lower price so I ordered it Oct 25 and still have not received it. I called numerous times and have been told that if I didnt want it to cancel the order. I want it and they are selling the set for a higher price so I know they have the sets. They dont want to honor the lower price so are making it unavailable and hoping I will cancel it. Bad business practice for sure.

I ordered a omron m2 blood pressure monitor (order #[protected]) in jan 6, 2023, received jan 9, want to return it not suitable, have had no luck with customer service, tell me non returnable, no where in the product description does it say not returnable< in the return help it says some health care not returnable, does not specify which ones, have been told to contact 3rd party seller and omron itself, which I have done, it all comes back to amazon, the point of purchase, not advised of no return at time of purchase, poor business practise, want my money back, was told at one point if omron did want to get involved amazon would do something for me, that was not true, very dissatisfied do not like monitor cuff and tube attachment to short

The order ends in 8629. On Jan 6 my granddaughters birthday, I got a message at 12;24pm that one of my packages was delivered. I have a ring, doorbell, but no one came to the door so I ran outside to the mailbox, there was a package for someone else. I called Amazon explained what happened was transferred to someone who told me that it was marked as delivered early because it would be delivered on Monday, which made no sense, and if I don't receive it on Monday call back after 730 on Tuesday for a refund. At 8:30 pm I got a message with a picture of my electron drum set which I purchased for my 3 yr old grandson was delivered, immediately I could see this was not my door nor my building. All of the doors have a letter on the door, but conveniently the picture was taken of the bottom half of the door but it clearly not my door. I called amazon and was told the same line as my previous not delivered package. So angrily I wait until today Tuesday after 730. I was transferred 3 times then told by an extremely rude female, I would have to file a police report, I asked file a police report against who the amazon delivery person since 1 he has a picture, he took of someone else's door meaning nothing was stolen from my door because Amazon never came to my door, she rudely says since you keep yelling I will have to release the call now and she hung up. I called my police department, and was told Amazon is being unprofessional, there can be no police report only an incident report because the ring clearing shows no one ever came to my door. and the picture is of someone else's door. Police incident [protected] Officer Weisberg. I call back give this information to a representative name Mel, she places me on hold calls to confirm the information I gave her only to come back and say I'm sorry the police can only give that incident report its not a police report and we can't go by the picture of the wrong door, because it stays it was delivered in a safe place, so we can't refund you and we are the highest department you can speak with sorry. Not only did my grandchildren get their gifts, but Amazon also wants me to pay for items their drivers clearly kept for themselves. I am attempting to contact 7 on your side and will attempt amazon corporate office, but I need help this has stressed me out terribly.

As many others, have reported I have returned an item and have not received my refund credit. I was informed that Amazon had received the returned item, but they have not processed the refund. It has been over a week, now going on week two, and they refuse to provide me neither credit or refund. I will cease membership with Business Prime, and I urge others to do so as well. The service agents continued to reiterate this new "policy", however I am not a criminal and I should not be forced to endure such abrupt month long periods to receive a refund. This is obsurd, and I will seek civil remedies if I am not provided my refund.

I purchased and had a box delivered Friday Han 6th. I opened on Saturday the one box that contained top bottom doors and back and sides. There were no shelves hardware or instructions. I looked online the reviews said delivered in 2 boxes abd great cabinet. I called customer service and got a man who said I needed to return and I said I could not no box and way to heavy for me so I was put on hold for awhile without being told and then after waiting I got another guy who put me on hold and I waited he never came back and then got a girl named April who said yes there eeed two boxes and it would be delivered to call if not. I did not get box so I called again spoke to a man who said I needed to return as I said no and asked for a supervisor who reiterated that there was no second box and I needed to return I asked why did I get an email from one of the employees as all I wanted was my second box. She said the only thing she could do was order a special pickup which not sure if I believe she said I would get an email didn’t know when. What kind of customer service is this employees who blow you off one who sends in writing a lie and a supervisor who can’t even tell me when it will be picked up and I can order someplace else as she could not insure that it won’t happen again I love Amazon and have never had a problem but I am really upset at the service I got