Amazon
Reviews and Complaints

I have an amazon prime account. I was promised 2 items if I paid 25 dollars or more to have my shipment delivered next day between 7am and 11am. It's now after 12pm and after a phone call with customer service amazon. They are apologizing for the inconvenience. Yet I have screen shots saying item will be delivered. They already have charged me and I still don't have my items

In 2017 Amazon banned me from reviewing without reasons given, just that I violated the community guidelines.

Over the years i have written a number of emails to ask an explanation and reinstatement of this privilege, without ever getting an answer.

the reason it matters to me is that I use other people's reviews in my decision-making process and enjoy returning the favor by also writing reviews of my purchases

Now the email they give for this is not even valid anymore

I am kindly asking your help in this matter.

My name is Cornelis van Es

Amazon profile name Binkie van Es

amazon email [protected]@gmail.com

On October 9th I ordered several Diamond Painting picture kits. I paid through PayPal.

Payment to:

CHINATERA LIMITED

[protected]@ecoolbuy.com

Transaction ID: 7UW37576GH2263333

Date: 9 October 2022

Payment Status:COMPLETED

I have heard nothing from them. Not even an email saying they received my order. I have not gotten a tracking number. The only proof I have is my receipt from PayPal.

OnNovember 1,2022 on my iphone through the Amazon mobile app. I was able to upload the specifics of the visa gift card to "wallet" then I placed my order. Later I got a notification from Amazon saying"payment revision needed"I contacted Amazon through their help portal and talked to somebody who told me" I must contact my bank about the card at issue' to which I stated 'do you know how a visa gift card works?

I made sure prior to using it that I specifically activated my 4 digit pin that turned it into a debit card.In between my Amazon order and talking to customer services I put gas in so therefore the $150 gift card changed to $110 My Amazon order was only $60 that was their second statement was ice rain there was a positive balance on there?

All I want is for Amazon to figure out a better way to variety the authenticity of cards unless it's a matter of not wanting other vendors to use their competing products on their platform.

i returned items that i bought in septemeber and returned in september. i have proof of tracking and that it was delivered to amazon 9/7. on 10/28 i got notes that they are re charging my card since they never got the items back. i have been fightning with them for days and back and forth and they will not help me and will not give me my money back which is illegal.

In August I ordered some paint and some Still wool. When the driver got here she said there was paint all over and would I want to return it because it was all over her truck. I said yes so she took it back. Around September I checked and followed up on it and I thought I request a refund even though it showed it was still on its way in my records. Today I tried to get in contact with your customer service and Sunny told me that he couldn’t help me that it was past the date.

My question is then where is the product that was sent back because I never received it?. Also my records in back of Amazon in my history shows that it’s on its way and never got here. So my question is again why can’t I get my product delivered or refunded?

We do a lot of business with you and so I’m not really happy that this can’t be resolved even if it is after the period of refund even though it should’ve already been refunded when you received the product back. Please contact me and let me know what can be done about this?

This paint is not cheap and I was supposed to have my granddaughters dresser painted by now.

I am writing due to a issue with Amazon regarding a monthly Amazon Prime charge which is being charged to my 82 year old mothers debit card ending in 2953. I have had Amazon Prime in the past which I canceled in May 2022, because I no longer need it, and all the years I had it it has rightly been charged to my bank account, but for some reason the 24th of each month it has been being charged like I said to my mothers bank account. She does not have her own amazon account but her card was on my account for times when I ordered things for her, and they were even removed right after I canceled Amazon Prime, and noticed they had charged my mothers account, and I was told by the Amazon Rep that that charge for May 2022 would be removed, but it never was.

I have spoke to a representative for Amazon 3x regarding this $16.19 that has been charged every month even though Amazon Prime has been canceled May or June this year and is going to a bank account that should never be charged! They cannot explain how this charge is occurring, last charge occurring on October 24th, yet it is and needs to be refunded to my mothers checking account, but yet they say they don't see any bank account being charged, so I can't seem to get to the bottom of it. I even have spoke to my bank and sent amazon a statement showing the charges.

So I need any help that can be provided with this issue!

My email address is [protected]@yahoo.com. I can call someone at Amazon that can help with this matter if need ed but they wouldn't be able to reach me because I am currently out of the country and my us phone is not working at this time, but If you can get a specific person I can speak to, and email it to me I will purchase international minutes and gladly call them! Patricia LaFave

Ordered items for my puppy training, they were suppose to come on 10/28/22 which I did not receive. Instead I get a message saying delivery was attempted. I know this was not attempted at all.

We have Amazon hubs at the apartment where I live. One other item was delivered but not the training pads I ordered.

We pay for this prime service every month only to be let down. This is a copy of the message I received attached.

Delivery attempted today at 5:27 PM

B08821VWMC B07CXJC82F

This is not the first time this has happened. I have spent thousands of dollars with Amazon. And this is not acceptable.,

I’m had an account for several years and spent sooo much money on that account. It was hacked and I had fraudulent charges. Amazon removed the charges, I cancelled the credit card and was issued a new card. Amazon put my account on hold. After 2 months and 10 calls to customer service there is still no resolution. They continue to tell me they will “elevate” it and to expect an email in 24-48 hours. Nothing ever happens. I subsequently opened a new account with the new credit card. They then blocked the new account because it was associated with the old account. I was requested to send identity and credit card verification data and it would be taken off hold. I did as requested. After another month and 10 calls to customer service there is still no communication or resolution. I be been told I cannot contact the fraud division directly, just sit and wait. This process is unacceptable!

I have made numerous complaints with Amazon about drivers leaving my packages in an unsecure lobby. My address line states bring to my apartment. Everytime I speak with Amazon Customer Service they tell me it will never happen again.

LIARS! Amazon just delivered a package and included a photo of the delivery. It is clearly being left in the lobby.

Poor customer service on or about 10/22/2022 I placed an order for my 2 year old grand daughter who lives in National City, California. I checked the delivery time which stated 10 pm 10/24/2022. 3-4 outfits $88.27, an electric lil rider motorized motor cycle $64.16, I took out insurance for possible damage for $9.99. another cute outfit for only $18.89. The parents stated that they had not recieved the items so I checked for a picture, It looks as if the items were placed outside on a porch or patio.

Contacted Amazon made them aware of the problem they assured me that they would refund or replace to call back on 10/25/2022 the next day. I recieved an email that my account was closed because I was requesting a refund for a large amount of money (really) I will not recieve a refund or replacement. Therefore, I will file a complaint with the department of human rights for public accommodations.

I have had multiple unauthorized charges to my credit card, the purchases are for amazon prime membership recurring. I have had to call my bank; file fraud & replace my card many times. I have completed Amazon online form they all keep sending me to many times, & I keep getting no fraud on your account email replies. Which each time you fill out the form it causes you to have to change your password. 2 supervisors found and confirmed the charges are not mine but do nothing but send me that same online form that gets me nowhere but an email stating "no fraud found on your amazon account" and a link to that same form and another password change, then I go back to the amazon chat and explaining 5 times again the problem. I have to contact Amazons chat to even get someone to call me after the reject emails each time as well. 4 recurring charges of $15.89 all on the 19th of each month, showing as manually keyed recurring amazon prime membership. They just keep asking if my family and both supervisors confirmed not my family as well as this credit card has been locked in a box for over a year with no balance nor charges to it all this time until these prime charges started to show up.

I have contact Amazon on numerous occasions to either remove the hold or return the gift card balance I just reloaded right before the hold was put on my account and nothing has ever been done. I have spend hundreds of dollars over the past 3 years with Amazon and now you have taken it upon your selves to close my account without any reason. I want either my account unlock so I can spend the balance on my accout or my money back one and non of this 24 hour business either I have been told that numerous times also and there is no need to worry once I spend the balance on my account I will close the account myself because I will no longer shop with amazon and will advise anyone I know to do the same.

I worked for Amazon delivering packages I have messages of me contacting my boss asking when I can pick up my check when I get there she said I don’t have a check when all the employees are saying that I did work and was present. So she is stealing employees pay checks I worked and did not get paid and she is in charge of everything and she is a Racist

This is in reference to the way Amazon is handling an international "wishlist" purchase and shipment. There are many reasons why someone would want their personal information hidden, and that should be respected. Up until recently, Amazon appeared to be doing just that until the last 2 shipments, one in Sept 2022, which was somehow resolved by someone at Amazon and did not care to divulge how, and now with this Oct 2022 order & shipment (Order # ***-*******-470023) which is still stuck in Customs DHL Romania.

First, I was hung up on by the last Amazon CS agent. I know I kept calling, hours and hours of time, over 6 days, trying to figure out why the shipping on the order was so messed up. Sensing Amazon was behind this all along and confirmed by Amazon CS agent Colin M, I continued to press my case with no resolution, the shipment is still stuck in a DHL "Clearance event" (DHL tracking numbers: *****62020 & *****72052). Something is definitely wrong with the way Amazon has set up international shipping with DHL. All I know is from April 2020 to Aug of 2022 we never had an issue with shipments, using Amazon, from the US to Romania. And now we do. We checked the EU regulations and nothing changed that would affect our orders to Romania. Also, in the last month (Oct 2022) we have used other shipping companies besides DHL, using different online companies that provide International delivery, rather than Amazon, with ZERO issues. Something stinks and it is coming from the halls of Terry Av N.

We were told by Amazon that there was nothing they could do. We were told by DHL.ro that Amazon needed to fix their waybill. In the meantime, I am out $250, my family is without the blankets and gifts I sent, the shipment is in limbo for however long ..., and all we can do is wait for DHL to send the shipment back to Amazon so I can get a refund? - if I can get a refund.

Amazon is so huge, I doubt this will go anywhere. But I will post to as many sites as possible.

We keep getting phone calls from “Amazon fraud department “ and instead it is a scam, they call about a fake order trying to retrieve account information from a purchase you never made (usually iPhone and ear buds) but you made no purchase, if you ask any questions you are disconnected and then when you call they say it’s Amazon customer service but they are scammers. Please look out for this number [protected]. These people are scamming people out of there money.

On October 20, 2022, an Amazon truck driver backed all the way into our driveway. We have a long, curved driveway. The driver was maneuvering back and forth to back all the way in, almost to the garage. This was totally unnecessary, as she could have just pulled straight in or stayed at street/shoulder, because the delivery was a very small less than 1 lb package with no need to drive up so close to the house, especially in the huge truck she was in.

The driver exited the truck, walked around it and handed us the package. After she drove away, we saw that she had hit one of our landscape bollard lights, breaking it off its post.

My name is Obed B Jiron I closed an account with Amazon in August of 2022. As I was getting charged for movies I did not order. After closing the account. I continued to get charged a monthly fee and for movies I did not order. On 10/19/2022 I attempted to seek assistance from Amazon customer service. They refused to help me. I had to file a request with Capitol One to dispute the charge and had to set up a block so Amazon would not charge me again.

September 22, 2022 put in for promotion Chase Signature Visa Credit Card + $50.00 gift card which was part of the promotion. I was approved and both cards were put in the account.

I received an orange via U.S. mail and when I called to inquire why orange verses rhe blue that was pulled from chase by amazo, I was told person sending leaned towards that preference and I asked was it the $50.00 card and she said no and stated she would send a blue card which she did.

At some point amazon told me to close the account and open new account because acct. was locked and no-one could get me back in. However they could get in using last order numbers [protected] and [protected].

I spent hours on the phone with various agents all to no avail.

I was told account was closed and still open, I was told to put email on account, and nothing worked it was soley under the phone number because it was not an account I was merely shopping.

Amazon, Jas, casey, leona, edwena,

chase, Tamara, celine, alicia,

I was told Jas misunderstood the gift card catagory and was thinking gift card verses gift card that was part of promotion for Chase S.V. Card

[protected]

casey gave me ph [protected]

called [protected]

A supervisor sent me a message telling me a credit card could not be verified to be mine and I am not sure how that particular number got into this particular situation.

At any rate I was told to go into account and folliw the instructions and I could not, and cannot get back into the account.

As far as chase they told me to get back into the account since it is the one I opened the card on and that amazon is the gifter of the $50 00 gift card and it was out of their hands.

To date I cannot contact chase and all numbers lead to amazon, unless one chooses a primpt not related to their situation.

The account is locked, I can't get into it anymore and the agents can, some see the two cards, some don't.

I have done all I can as a consumer so now I ask for your help.

Unbeknownst to me,someone became an addition user of my accout and used my debit card number.This user had a hotmail.com email address,and mine is aol.com. Charges beginning on September 11 thru September 30 were made on this hotmail user account totaling over $200.00 in the aggregate.

I brought this to Amazon Customer Disservice on September 17th,and followed all of the protocols: I got a new debit card,changed my password. The customer service agent agreed that this fraudulent user had made the charges,and I forwarded information to Analyst for review,with all details! I have done this 4 times,and each time Analst emails me that the charges are valid!

There is NO WAY to escalate with Amazon,and they won't let you speak to anyone at Corporate. Thinking about getting BBB involved.