Amazon
Reviews and Complaints

Amazon logistics drivers refuse to follow delivery instructions over the last four months. I have seen drivers throw packages in my driveway and tell me that they would not follow instructions. I just don't understand why.

My mother who is also an Amazon customer has had the same experience, even today. She called Amazon Logistics directly, since Customer Service is not reachable. The driver threw packages on the ground and walked away. She spent forty five minutes on the phone with Logistics to file a driver feedback form, confirm delivery instructions on her account and request that the alert on her account be placed on my account as well - to force the drivers to read the instructions. We have the same delivery issues.

After forty five minutes Logistics transferred her call to the account change department. An associate by the name of Mays refused to assist with the alert, taled over my mother repeatedly, and told her to call back to talk to a supervisor. Mays said there were no supervisors in her department, and kept taking over my mother saying: "as I just told you I can't transfer you." Wow, I guess it's more important to be right than helpful...

There is no point in attempting to call back, only to be met with the same attitude. My mother has called back twelve times in the last four months, and I have called twenty-four times.

If you are looking for good customer service and delivery service, then do yourself a favor shop local. Don't trust Amazon. They will only justify their actions and take your money.

Each month on the 6th, you are billing my Visa $13.78. This started in January. It is now May. Total $68.90 (5 x $13.78) charged to my Visa. I have absolutely no clue what this charge is for and I need it to stop ASAP. June 6th is soon approaching and I do not want to see another $13.78 charge on my Visa.

I fully expect a refund of the $68.90 fraudulently taken out of my account. Also, please explain what this charge is for.

Thanking you in advance. I expect you will get this issue resolved.

Kirt Palmer

Amazon order # [protected] 25/05/2020

Delivery driver would not leave age restricted delivery (alcohol) with my wife even though she is clearly over 21 years old (she is 66).
Refused to accept a Concessionary Bus Pass as proof of ID and Age even though it is clearly listed by Amazon as valid ID!
Now Amazon Are giving no date for redelivery and I suspect are being deliberately awkward because I complained about their driver's attitude.
I have paid £40.99 for a next day delivery which is being deliberately withheld.

I placed two orders, order number [protected] placed on April 3 in the amount of $149.90 for children's face masks, and order number [protected] placed on April 4 in the amount of $14.27 for adult face masks. Neither order ever arrived.

For the first case, I reached out to the seller multiple times and have been told to continue to wait. I filed an A-Z refund claim on May 18 with Amazon and I was told via email (and via chat) and online that it would take up to a week. A week went by and was then told it would take another week. I cannot seem to get a refund. The customer service chat person (because you can't speak to anyone on the phone right now) said and I quote, "if we refund you, you would be stealing from the seller". How could I be stealing when you took $150 of my money and did not deliver the product? I just want a refund. Amazon's policy for an A-Z refund says it may take up to a week. It's been over a week and nothing has happened. There has been no communication from Amazon.

For the second case, I also reached out to the seller multiple times and was told to continue to wait. Also filed an A-z Refund claim on May 26 with Amazon which, like the first order continues to be "investigated". I am sure this one will not be resolved either.

Amazon's customer service has gone downhill terribly. You can no longer speak to anyone. You can only communicate via chat. Chat customer service people are terrible and rude and not helpful. Amazon seems overwhelmed and unable or unwilling to resolve any issues with shipments anymore.

I have two orders for which I never received the shipments and I have followed all of Amazon's rules including waiting for almost 2 months and my issues have not been resolved. At this point, I just want my money back.

I have been paying for Amazon Prime for years although I never asked for it. So I tried to cancel it but I find Amazon does not give one that option. Believe it or not there are books written on how to cancel Prime and guess who sells them - Amazon of course!

So I am getting some friends together to make sure people know about what would appear to be a scam

In October 2019, I bought a computer from Amazon international. Amazon shipped me a computer with the wrong component. I sent it back to them but they refuse to refund me because they say I sent it back with the wrong component! I've been fighting their horrible customer service since October to get a refund and they keep telling me they start "investigations".

I did not open Amazon Prime account. On May 1, 2020, Amazon Charged me $64.16 on my credit card. What reason?
Order number DO1-4252126-5209822? What did I ordered? Please let me know?

There is a $14.28 charge to my credit card that I didn't authorize. It says Amazon Prime IN3384ZE3.

Thank You
James R. Franklin

Amazon user pay monthly receive prime video free as paid customer
Contacted amazon prime it had set up some free movies and special movies.
Needed to pay

All movies needed to pay I called customer service with help if I wanted a answer needed to pay $5.00 on 05/06/2020 and wasn't interested buying into program! Customer service agent assured pay only $5 would be returned charge on 05/14/2020 $46 phone listed [protected]
Explain paid $5 trial I was told no refund after I explained

I was charged $12.99 on may 8th that I have no idea why. I have not ordered anything for this amount. My charge for amazon prime has already come thru. So I dont know why there would be another charge for my membership if that is why I got charged this please let me know what this charge is for or remove it. Thank you in advanced for taking care of this

Since Jan 3rd, our charge card has been charged $13.93 per month for Amazon Prime. We did NOT give permission for this!

Once last fall I was told it had something to do with when we order books on our Kindle. NO way! We have checked repeatedly for a hidden agreement.

You do NOT have permission to charge that each month! What is extra irritating is that you do not give a phone number to call!

I have had to have our credit company get involved. they have reversed ONE month of charges.

I ordered 3 books from Amazon back in November 2019. Every time I went to their site to check on the orders their message said my orders were on the way but running late. Then when the Covid thing started happening their site says shipments may be delayed because of that too. The track my package option was grayed out so I couldn't track my packages either. When I finally go tired of waiting I went to their customer "chat" and "chatted" with Leon who said there was nothing I could do at this point because they only give you one month to sort this stuff out after you have placed an order. Why the heck then did they keep saying my orders were on the way but running late? I know $67 and some change doesn't seem like much to a company like Amazon but to me it shows they lack integrity. They could have at least offered store credit or something to make up for THEIR mistake.

I reviewed my credit card charges and discovered that amazon has been charging through my credit card $13.93 every month sense Dec..16th 2019. charged Dec 16th $13.93, Jan 16th $13.93, Feb16th $13.93, Mar16 $13.93, Apr16th
$13.93. Total Charge $69.65 please stop charges and refund my money!

I can"t believe amazon is so hard to get in touch with!

Ron Kilcrease
[protected]@juno.com
credit card ending in 2341

I have paid for a 9"dubble din car stereos back in feburary and still have not seen it yet! Not even a response from these people! I want my money back now or a new upgrade 9" dubble din stereo for all the time I have had to wait! Please let me know how you are going to solve this problem! My email is [protected]@gmail.com
Phone number [protected]

My latest VISA statement shows a $53.33 charge to Amazon Mkplace uk on 4/11/20 and a $9.98 charge to Amazon Prime uk also on 4/11/20. There is also a $20.21 credit from Amazon Mkplace uk on 4/15/20 and a foreign transaction fee of 29 cents on 4/12/20. These are not mine - I am not a member of Amazon Prime, particularly not in the UK. I do buy things occasionally from Amazon, but have not bought anything this year. (In fact, my computer was not functioning from 3/18/20 to mid-April due to internet problems caused by a move.)
I called Amazon customer service but got a recorded message that the call center was shut down due to COVID-19.

I ordered this product recently about three days ago but it failed to work. I sought to bring this to Amazon's attention only to be informed online that such products were non-refundable. No exception is made for it not working. I also tried to post a review about the poor service and Amazon refused to publish it. As a result I am out of pocket by $34.99 and no redress it seems can be sought. This approach to make it near impossible to lodge a complaint about digital software that does not work has violated my rights as a consumer. Moreover, I do not even know how to notify Norton that I wish to have a refund and to stop any renewal fee which is done automatically.

Anthony Gafoor
Prime Member

Ordered a kindle ipad on april 19th-was told it would arrive on may 5th-understand the high demand may delay items. What I do not understand is why the ups tracking number reflected the "item was on the truck and would be delivered by 20:00 on may 5th". Well the item never arrived-and as of 20:00 on may 5th-all tracking of the package has been deleted. Now when I attempt to access "tracking" it tells me if the item doesn't arrive by may 13th I can return or cancel the order. The ups number amazon provided is invalid-so I cannot "track" at all. All this leads me to believe amazon never sent the item to begin with-and their "robo" generated email after an order is placed is inaccurate-or dare I say a "lie". Don't be so damn greedy amazon-if someone needs something by a determined date don't lie to the customer and tell them it will be there. Let the consumer go elsewhere and purchase the item.

Ben Stadleman 1680 s.w. 331st avenue Hillsboro Oregon 97123
has recently bought a truckload of grocery items from a local store and resold them at an inflated price on your website.
He has said that he made $7000 net profit in 2 weeks.
He emptied the shelves of a local WINCO store and forced other shoppers to do without.

Does your company condone such business practices?

purchased 10 diamond art kit from company should have recieved 7 to 25 days been 30 days still not recieved/heard anything.
transaction ID [protected]
purchased 4-3-2020
chinatera limited paid to ([protected]@craftsaving.com)
invoice c13041842389006.1
merchant id 19F44713VP399194C
charged to visa #6014
listed paypal*chinatera on credit card
charged $40.
refund or the items

To Jeff Bezo,

I, Myrna E Villanueva would like to hinder that there is some kind of scam going on in your company. You have people embezzling in your company. I believe there are people in your billing departments or whoever is behind the scene taking orders and credit card info in cahoots with people in different banks that is stealing customers money. When I place my orders I saw right away on my online banking that amazon had taken the money that same day. Yet four weeks into the order I no longer see the money out of my account on that same day but instead it has been moved up to recent date on my statement as of last week. I was not only charged for some products out of my account those charges are no longer visible in my account and naturally those products will never be delivered to a friend. On top of this none of your customer representative can find any of my orders yet a few has already been delivered. I've experienced this scamming acts last January when I ordered something on line that was on special/sale price but in my bank statement I was charged the regular price. I believe there's a syndicated organization operating between your company and ALL other banks, robbers. There is some kind of system where this people alter things that is immediately noticeable to people like me. I am a small person in comparison to big people like millionaires where a few dollars doesn't matter. Maybe this is why I noticed something fishy going on because every Penney counts in my book specially now. Call me paranoid but I think it's worth looking into for the sake of your company.

Sincerely,
Myrna