Amazon

I ordered an Englander air mattress from Amazon with a 5 year warranty. A little over 2 months ago a seam ruptured and there is now a large hump in the center. The web site for Englander says to contact the vendor for warranty replacement. Amazon then stated I had to return the defective item for a refund, then re-order it from them, it was in stock. This is unacceptable, because it is not only stupid, it is unnecessary. Returning such a heavy item is expensive, and will cost me time and money. The exchange should not cost me anything. I had a different brand air bed blow out years ago, and the company had me send photos of the damage, and they sent me a new bed. Amazon should do this. They have no use for a damaged air bed, and it is simple to prove with a photo. This is a ploy to dissuade warranty replacements. They should send me a prepaid label to return, refund my money, or replace the bed.

I placed the order # [protected] on April 26/20 $31.97. It was supposed to arrive on May 2/2020. When I tracked the order the first time was late, later it says it was lost. On May 19/2020 I asked for a refund, but the only option they had was, "your refund will be processed when we received your item sold by amazon.com services LLC". How can I send it back, if I never got it? Now, when I try to do something about this item the page says, can not find it. The item doesn't exist anymore. Based on the pandemic, it is impossible to talk to somebody on the phone or by email, there is no way. I need my money back.

I noticed this charge was made on 5/12. Since the billing cycle ends 6/14, I will not see that statement until after tomorrow, but I don't want this to keep occurring.

05/12 Amazon Prime*MC0AD38X0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

05/15 Amazon Prime*MC1GX9WA0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

These are the charges in question. I'm noticing this is happening every month! Please review and refund the double charge. Thank you!

This is in reference to the following order #:

# 113-1130453-6776201

The delivery instructions clearly state that we are a handicapped senior couple. We requested delivery to our condominium door. Instead the order was dumped downstairs just inside the outer door where it could be stolen. NO attempt was made to contact us.. We watched the truck pull up and the driver go I in and out in less than 2 minutes. no buzzing of our door was made. We are in the most vulnerable senior class. We are not interested in a simple apology. Amazon arbitrarily stopped all phone contact that could result in a positive outcome. Most customer service calls actually take place at their home so it doesn't require any isolation.

Date now 11.06.2020 the order below was placed by email on 24.04.2020
Greenfingers walk in garden greenhouse tunnel grow plant garden shed green house
Item number [protected] £40.99 gbp 1 £40.99 gbp
24 apr 2020 18:16:38 bst
Transaction id: 8rk58275l7567432x

My name is jean owen, corner cottage, llangattock, np25 5ng
Email, [protected]@yahoo.com
Above is the item ordered on 24th april has not yet been received, with payment through paypal. I request a refund so l can purchase from a reputable company the item mentioned.

If this company is suspect, there should be a way of preventing people using this service and paypal should be aware of the problems regarding purchasing from them.

I inadvertantly must have signed on for Amazon Prime when I placed an order. When I saw a charge for $13.92 the first time I thought it was for part of my original order. When I saw a billing for the same amount the next month I looked closer and found it was for Amazon Prime. I have no wish to use this service and would like charges for it removed from my credit card.

The last billing was May 11, 2020 and shows Amazon Prime*KL7J75EB3.

Harlan G. Olson
17205 May Ave. N.
Marine, MN 55047

email: [protected]@aol.com

Inoticed that in april, I was double charged for prime at $12.99 on the 16th and last day of april. I just received my visa bill, and you double charged me again, both on 5/16 and 5/31 - both at $12.99. Here are the charges:
Amazon prime*mc91f6ko2 amzn.com/bill wa and amazon prime *my2h99nr1 amzn.com/bill wa. Please explain why you are double charging me and when I can expect credit. Thank you.

Amazon is not answering their phones so I am resorting to this complaint.
I have a charge of $119.00 on 5/2 and no supporting information. There are no charges on my account that I can find to match this and I ordered nothing from them during May. Either explain or refund that amount to my account. I am not claiming that this is a fraud, but someone has made a correctable mistake on my account.

By definition "racism" as per Dictionary.
1: a belief that race is the primary determinant of human traits and capacities and that racial differences produce an inherent superiority of a particular race.

2 a: a doctrine or political program based on the assumption of racism and designed to execute it's principles.
The statement "Black Lives matters" is singling out humans and the nature of the statement is racist promoting a statement such as this is an indication the one believes African Americans are superior to other races. All Lives matter.
Now if you want to change your Header to Let's Stop Police Brutality then that would be acceptable given the other law inforcement officers involved in the killing of Floyd where of different ethnicity one being half African American/ Caucasian, Asian, and Hispanic then that would be appropriate. Never the less "Black Lives Matters" is a raciest statement and needs to be removed

I published an ebook for Kanye West Sunday Service titled A Prayer for George Floyd. I started getting harassing emails from Amazon staff such as Jeff Bezos, Doreen G to remove the ebook or have my account closed and not be paid royalties. The ebook number is B089G 6WGW6. June 4th 2020 I received an email from [protected]@Amazon.com that my author account was closed and I will not be paid royalties. Amazon has not sent me tax forms to send to the IRS since 2016. I have not been able to report the royalties I have earned with Amazon. The royalty reports I get are a big difference from what is deposited into my bank account.

Bought the Jag jean skort 5 days ago for $60.36. Arrived today, fit well, going to keep, went onto Amazon website. Today same skort, same size, $30.97, thats half of what it was last week.

Contacted customer service so see if they could refund me the difference since its been less than a week and theyre answer was NO.

So I packed up the $60.36 skort, and returned, meanwhile purchased the exact same skort again for $30.97.
So, its costing Amazon postage back to wharehouse and time. Wouldn't it have been easier just to refund the difference?

I was charged 48.59 for a garden bed through tomatoacid with confirmation number 9172... And order number cus200503bptt1009859. I ordered and was charged for this purchase on your web site on may 7th and have not received the garden beds.

I would like to have my credit card that was used by amazon to be given credit for the $48.59

I have spent a lot of time researching this product and cannot find a number or phone # to call to find out statis of the garden bed. I feel this product that is on the amazon site is fragulant and should not be on the amazon site.

For the last 4 months I have noticed a charge on my checking account for the amount of $6.33 which is taken out on the last day of the month. My account only says amazon.com/bill wa and the amount. I want a refund please.
Debra eaton

The package advertised contained 4 solar lights and I was charged 59.37 and it was ordered from chinatera limited. I never received the package or received any information from chinatera. And there seems to be no way to contact them. I would like my money back. Thanks you.

Merchant transaction id 5a521023su765703n

My transaction id 5ls66899g6575694l

Invoice id [protected]

I ordered almonds an instead of almonds I received dates for amazon and now I can't contact the customer services nor the app is being useless.. Worst service never... At least should provide a customer care number we're we can call. Y should I pay for almonds and get 100 rs dates.. And the worst part is the service provided by amazon

Amazon logistics drivers refuse to follow delivery instructions over the last four months. I have seen drivers throw packages in my driveway and tell me that they would not follow instructions. I just don't understand why.

My mother who is also an Amazon customer has had the same experience, even today. She called Amazon Logistics directly, since Customer Service is not reachable. The driver threw packages on the ground and walked away. She spent forty five minutes on the phone with Logistics to file a driver feedback form, confirm delivery instructions on her account and request that the alert on her account be placed on my account as well - to force the drivers to read the instructions. We have the same delivery issues.

After forty five minutes Logistics transferred her call to the account change department. An associate by the name of Mays refused to assist with the alert, taled over my mother repeatedly, and told her to call back to talk to a supervisor. Mays said there were no supervisors in her department, and kept taking over my mother saying: "as I just told you I can't transfer you." Wow, I guess it's more important to be right than helpful...

There is no point in attempting to call back, only to be met with the same attitude. My mother has called back twelve times in the last four months, and I have called twenty-four times.

If you are looking for good customer service and delivery service, then do yourself a favor shop local. Don't trust Amazon. They will only justify their actions and take your money.

Each month on the 6th, you are billing my Visa $13.78. This started in January. It is now May. Total $68.90 (5 x $13.78) charged to my Visa. I have absolutely no clue what this charge is for and I need it to stop ASAP. June 6th is soon approaching and I do not want to see another $13.78 charge on my Visa.

I fully expect a refund of the $68.90 fraudulently taken out of my account. Also, please explain what this charge is for.

Thanking you in advance. I expect you will get this issue resolved.

Kirt Palmer

Amazon order # [protected] 25/05/2020

Delivery driver would not leave age restricted delivery (alcohol) with my wife even though she is clearly over 21 years old (she is 66).
Refused to accept a Concessionary Bus Pass as proof of ID and Age even though it is clearly listed by Amazon as valid ID!
Now Amazon Are giving no date for redelivery and I suspect are being deliberately awkward because I complained about their driver's attitude.
I have paid £40.99 for a next day delivery which is being deliberately withheld.

I placed two orders, order number [protected] placed on April 3 in the amount of $149.90 for children's face masks, and order number [protected] placed on April 4 in the amount of $14.27 for adult face masks. Neither order ever arrived.

For the first case, I reached out to the seller multiple times and have been told to continue to wait. I filed an A-Z refund claim on May 18 with Amazon and I was told via email (and via chat) and online that it would take up to a week. A week went by and was then told it would take another week. I cannot seem to get a refund. The customer service chat person (because you can't speak to anyone on the phone right now) said and I quote, "if we refund you, you would be stealing from the seller". How could I be stealing when you took $150 of my money and did not deliver the product? I just want a refund. Amazon's policy for an A-Z refund says it may take up to a week. It's been over a week and nothing has happened. There has been no communication from Amazon.

For the second case, I also reached out to the seller multiple times and was told to continue to wait. Also filed an A-z Refund claim on May 26 with Amazon which, like the first order continues to be "investigated". I am sure this one will not be resolved either.

Amazon's customer service has gone downhill terribly. You can no longer speak to anyone. You can only communicate via chat. Chat customer service people are terrible and rude and not helpful. Amazon seems overwhelmed and unable or unwilling to resolve any issues with shipments anymore.

I have two orders for which I never received the shipments and I have followed all of Amazon's rules including waiting for almost 2 months and my issues have not been resolved. At this point, I just want my money back.

I have been paying for Amazon Prime for years although I never asked for it. So I tried to cancel it but I find Amazon does not give one that option. Believe it or not there are books written on how to cancel Prime and guess who sells them - Amazon of course!

So I am getting some friends together to make sure people know about what would appear to be a scam