Amazon
Reviews and Complaints

Every time you purchase a durable consumer item on amazon (sandals, foot massagers, etc) within 24 hours you receive an e-mail from amazon asking you to buy more of the same based on your (most recent) purchase history.
For a leading tech firm it is quite bemusing to see how very primary the algorithm must be that it generates a mail asking you to buy that which you just did and probably received within the previous 24 hours, which you have barely used and which surely has not worn out to need replacement.
A recent order gave a different experience.
After the purchase of a rain jacket, and within 24 hours amazon sent a mail proposing a similar item (similar functionality and is $17 less expensive).
Curiously, this item was not proposed during the search that led to the purchase even after setting the filter to rank products from low price to high price.
An attempt to cancel the order received an e-mail response immediately saying it was too late and the only option was to return the item and purchase the lower priced one.
Two questions about the technology:
1. Why was the less expensive item not proposed during the original search?
2. Why was the lower priced item proposed in the immediate aftermath of placing the order?
It may be better to search, place an order and cancel it to await a lower priced proposal before finally concluding the transaction.
In engaging a chat session with customer service at amazon, this problem got escalated three levels before the person hid behind bureaucracy and rules instead of customer satisfaction. Amazon knows it is less expensive for them to make a gesture and credit the card or the account with the full or partial difference in the two prices. But bureaucracy rules and prefers to incur a bigger material cost by asking to return and re-purchase with zero explanation to the customer or satisfaction for the customer. Every start up reaches the point where they get so big that they resort to bureaucracy.

This is Neriman Yunuslar. I created my seller account on March 19 and it was suspended as soon as it was opened. I understand Amazon wants to verify my identity. I gave them my national ID card to do that. They wanted to verify my address information and I provided them with my home phone service bill. As proof of address turkiye.gov. tr I provided an address document called "place of residence" from the website (government-owned website). I also showed them how they can verify all these documents from government-owned websites. My store is called Dolphinsstore. Email address of my seller account [protected]@gmail.com have Amazon officials check and see what documents they find wrong. I've been trying for 1 and a half months! I am a member of the vast Amazon vendor community, and the account of those who created the seller account was reactivated much later than me. And his documents were the same as mine. I'm waiting for an explanation from Amazon officials! I am still waiting while the seller account of dozens of people who created the seller account after me is reactivated. Applications could be automatically controlled by artificial intelligence software. So why am I 1 and a half months of effort because of the errors of this artificial intelligence software! Why doesn't a real person stoop and check my submissions? Your artificial intelligence software is problematic and I don't have to pay for it by spending 1 and a half months! If I even buy a two-cent product and I want to return it, a real person will respond immediately to my refund request, but why won't anyone respond to a new seller's application that will please many Amazon customers? Have Amazon reactivate my account immediately or else BBB.org I will also complain about Amazon on websites where other consumer complaints are published!

I am being charged for some time now and I don't upstanders. One week it's $12.99 and the following week $6.99. I have written Amazon to find out what's going on with money being taken out of my account. I have checked with the Prime to make sure that It was canceled. It has been canceled. But I'm still being charged. ( Amazon Prin=me Amzn.com/billWAUS ) Please stop this payment from coming out of my account. Thank you.

Hi there..i received an email to my account [protected]@gmail.com from amazon saying that someone has hacked my account and has changed my email address. Strangely none of your contact numbers work. Can someone please contact me and please get this sorted as I can no longer access my account. it would be great if someone contacted about the login issue

ORDER # [protected]
Order Details Invoice

ORDER PLACED
May 26, 2020
TOTAL
$99.95
SHIP TO
Eileen Whitney
47
tails Invoice
Return complete
Your return is complete. Your refund has been issued. When will I get my refund?

Vionic Canoe Dennis Toe-Post Sandal - Men's Leather Flip-Flop with Concealed Orthotic Arch Support Brown 11 M US
Sold by: Orthotic Shop
$99.95
Buy it again

View your item
View return/refund status
Leave seller feedback
Write a product review

Final Details for Order #[protected]
Print this page for your records.

Order Placed: May 26, 2020
Amazon.com order number: [protected]
Order Total: $99.95

Shipped on May 27, 2020

Items Ordered Price
1 of: Vionic Canoe Dennis Toe-Post Sandal - Men's Leather Flip-Flop with Concealed Orthotic Arch Support Brown 11 M US
Sold by: Orthotic Shop (seller profile)

Condition: New
$99.95

Shipping Address:
Eileen Whitney
23 LOW ST
NEWBURY, MA [protected]
United States

Shipping Speed:
One-Day Shipping

Payment information
Item(s) Subtotal: $99.95
Shipping & Handling: $0.00
-----
Total before tax: $99.95
Estimated tax to be collected: $0.00
-----
Grand Total: $99.95
Payment Method:
Debit Card | Last digits: 9360

Billing address
Eileen Whitney
23 LOW ST
NEWBURY, MA [protected]
United States

On 1 April 2020 Amazon.com I created a seller account on it and that account was suspended on the same day. My storefont link: www.amazon.com/shops/ozselcukstore I was asked for a utility bill as an additional document. Since April 1, I have sent the documents they have requested from me, but my seller account is still deactivated. My documents are authentic and unaltered. My credit card selected in charge methods is valid and chargeable. Despite this, Amazon refuses my documents. My seller account is registered in the professional selling plan but I have not been able to take benefit of any features of this plan because my seller account is deactivated and I cannot sell. I knew that if I reduced my selling plan to individual, the cases I created would not be prioritized, and therefore I paid for the professional selling plan for two months. I created a claim to refund those fees I paid but Amazon didn't make that refund. I request that the fees I paid to Amazon be refunded immediately and that my seller account be reactivated.

I called yesterday about an auto order of an item I never remember doing. When I reached Amazon customer service I feel that the way they are verifying a customer is not efficient I need to repeat my information 3 times before they can find me. The first agent was able to cancel the auto order on my account, I am also asking about the pending item for delivery and wanted that to be returned and refunded to my card. I was transferred to Mercedes and telling me to call again the next day to cancel the order. I am so surprised that she cannot give a one time resolution with my case and wants me to call again - I ask her why do I need me to call again - the experience of finding me in your system that took a while and verifying me was painful enough and I am being instructed to do it all over again. I told her as I was able to get an agent on the phone, is there a possibility of a one time resolution for this? She is explaining to me the whole amazon process for shipping and delivering to me as a customer doesn't want to hear that I just want to hear the resolution- I am expecting the same experience as on Amazon account website FastEasy and seamless. And she is very confrontational and doesn't even care if she is providing good customer service, as if she has a mission to read to me a script that is very unnecessary for my problem just a waste of time. I am very disappointed that the service i have on the website and customer service is totally on opposite sides- Your customer service needs to up their game anyways they are representing Amazon a brand known for fast easy and seamless service but not on customer experience and service.

On may 12, 2020, I was charged $5.84 foramzn mktp us*mc3110q02,
I don't know what this is! Please review this charge and remove it from my
American express card. This is the second time I have been charged for
Someething I did not order. This needs to stopl
What more can I say, except I don't want to continue going throuh this
Every month, with amazon.
Thank you for your immediate attention.

Gloria kenneybrew

I do not know what this is or who ordered it. Please advise next step. M70JJ3PZ2.

I also have what looks like a reoccuring charge of $3.20 on this statement. I have not ordered anything that would incur this charge. M74QP5G30.

Please corrects these. Any more bogus charges will be eported to BBB. Iwill also cancel this card.

In November or perhaps Decembwe 2019, I ordered a Sony CD player/radio/cassete player. It was delivered in due time and has worked well ever since.

-However a monthly charge of 14.12 began appearing on my bill each month. I have no knowledge of what this charge is for. It would appear that I am being charged for Amazon Prime, but I did not order it and do not want it.

Please eliminate this monthly charge.

I have ordered several diamond paintings from these people on May 12th and Have not heard a word or got a tracking number. May 12, 2020 09:37:12 PDT
Transaction ID: 8DA94889K0800540J I would like to have these for they are Christmas presents. Not a way to run a business.
I have looked into other complaints they say the same thing order the item and they do not receive the.
Please look into this for me.
Thank you

I ordered an Englander air mattress from Amazon with a 5 year warranty. A little over 2 months ago a seam ruptured and there is now a large hump in the center. The web site for Englander says to contact the vendor for warranty replacement. Amazon then stated I had to return the defective item for a refund, then re-order it from them, it was in stock. This is unacceptable, because it is not only stupid, it is unnecessary. Returning such a heavy item is expensive, and will cost me time and money. The exchange should not cost me anything. I had a different brand air bed blow out years ago, and the company had me send photos of the damage, and they sent me a new bed. Amazon should do this. They have no use for a damaged air bed, and it is simple to prove with a photo. This is a ploy to dissuade warranty replacements. They should send me a prepaid label to return, refund my money, or replace the bed.

I placed the order # [protected] on April 26/20 $31.97. It was supposed to arrive on May 2/2020. When I tracked the order the first time was late, later it says it was lost. On May 19/2020 I asked for a refund, but the only option they had was, "your refund will be processed when we received your item sold by amazon.com services LLC". How can I send it back, if I never got it? Now, when I try to do something about this item the page says, can not find it. The item doesn't exist anymore. Based on the pandemic, it is impossible to talk to somebody on the phone or by email, there is no way. I need my money back.

I noticed this charge was made on 5/12. Since the billing cycle ends 6/14, I will not see that statement until after tomorrow, but I don't want this to keep occurring.

05/12 Amazon Prime*MC0AD38X0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

05/15 Amazon Prime*MC1GX9WA0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

These are the charges in question. I'm noticing this is happening every month! Please review and refund the double charge. Thank you!

This is in reference to the following order #:

# 113-1130453-6776201

The delivery instructions clearly state that we are a handicapped senior couple. We requested delivery to our condominium door. Instead the order was dumped downstairs just inside the outer door where it could be stolen. NO attempt was made to contact us.. We watched the truck pull up and the driver go I in and out in less than 2 minutes. no buzzing of our door was made. We are in the most vulnerable senior class. We are not interested in a simple apology. Amazon arbitrarily stopped all phone contact that could result in a positive outcome. Most customer service calls actually take place at their home so it doesn't require any isolation.

Date now 11.06.2020 the order below was placed by email on 24.04.2020
Greenfingers walk in garden greenhouse tunnel grow plant garden shed green house
Item number [protected] £40.99 gbp 1 £40.99 gbp
24 apr 2020 18:16:38 bst
Transaction id: 8rk58275l7567432x

My name is jean owen, corner cottage, llangattock, np25 5ng
Email, [protected]@yahoo.com
Above is the item ordered on 24th april has not yet been received, with payment through paypal. I request a refund so l can purchase from a reputable company the item mentioned.

If this company is suspect, there should be a way of preventing people using this service and paypal should be aware of the problems regarding purchasing from them.

I inadvertantly must have signed on for Amazon Prime when I placed an order. When I saw a charge for $13.92 the first time I thought it was for part of my original order. When I saw a billing for the same amount the next month I looked closer and found it was for Amazon Prime. I have no wish to use this service and would like charges for it removed from my credit card.

The last billing was May 11, 2020 and shows Amazon Prime*KL7J75EB3.

Harlan G. Olson
17205 May Ave. N.
Marine, MN 55047

email: [protected]@aol.com

Inoticed that in april, I was double charged for prime at $12.99 on the 16th and last day of april. I just received my visa bill, and you double charged me again, both on 5/16 and 5/31 - both at $12.99. Here are the charges:
Amazon prime*mc91f6ko2 amzn.com/bill wa and amazon prime *my2h99nr1 amzn.com/bill wa. Please explain why you are double charging me and when I can expect credit. Thank you.

Amazon is not answering their phones so I am resorting to this complaint.
I have a charge of $119.00 on 5/2 and no supporting information. There are no charges on my account that I can find to match this and I ordered nothing from them during May. Either explain or refund that amount to my account. I am not claiming that this is a fraud, but someone has made a correctable mistake on my account.

By definition "racism" as per Dictionary.
1: a belief that race is the primary determinant of human traits and capacities and that racial differences produce an inherent superiority of a particular race.

2 a: a doctrine or political program based on the assumption of racism and designed to execute it's principles.
The statement "Black Lives matters" is singling out humans and the nature of the statement is racist promoting a statement such as this is an indication the one believes African Americans are superior to other races. All Lives matter.
Now if you want to change your Header to Let's Stop Police Brutality then that would be acceptable given the other law inforcement officers involved in the killing of Floyd where of different ethnicity one being half African American/ Caucasian, Asian, and Hispanic then that would be appropriate. Never the less "Black Lives Matters" is a raciest statement and needs to be removed