Amazon
Reviews and Complaints

I called yesterday about an auto order of an item I never remember doing. When I reached Amazon customer service I feel that the way they are verifying a customer is not efficient I need to repeat my information 3 times before they can find me. The first agent was able to cancel the auto order on my account, I am also asking about the pending item for delivery and wanted that to be returned and refunded to my card. I was transferred to Mercedes and telling me to call again the next day to cancel the order. I am so surprised that she cannot give a one time resolution with my case and wants me to call again - I ask her why do I need me to call again - the experience of finding me in your system that took a while and verifying me was painful enough and I am being instructed to do it all over again. I told her as I was able to get an agent on the phone, is there a possibility of a one time resolution for this? She is explaining to me the whole amazon process for shipping and delivering to me as a customer doesn't want to hear that I just want to hear the resolution- I am expecting the same experience as on Amazon account website FastEasy and seamless. And she is very confrontational and doesn't even care if she is providing good customer service, as if she has a mission to read to me a script that is very unnecessary for my problem just a waste of time. I am very disappointed that the service i have on the website and customer service is totally on opposite sides- Your customer service needs to up their game anyways they are representing Amazon a brand known for fast easy and seamless service but not on customer experience and service.

On may 12, 2020, I was charged $5.84 foramzn mktp us*mc3110q02,
I don't know what this is! Please review this charge and remove it from my
American express card. This is the second time I have been charged for
Someething I did not order. This needs to stopl
What more can I say, except I don't want to continue going throuh this
Every month, with amazon.
Thank you for your immediate attention.

Gloria kenneybrew

I do not know what this is or who ordered it. Please advise next step. M70JJ3PZ2.

I also have what looks like a reoccuring charge of $3.20 on this statement. I have not ordered anything that would incur this charge. M74QP5G30.

Please corrects these. Any more bogus charges will be eported to BBB. Iwill also cancel this card.

In November or perhaps Decembwe 2019, I ordered a Sony CD player/radio/cassete player. It was delivered in due time and has worked well ever since.

-However a monthly charge of 14.12 began appearing on my bill each month. I have no knowledge of what this charge is for. It would appear that I am being charged for Amazon Prime, but I did not order it and do not want it.

Please eliminate this monthly charge.

I have ordered several diamond paintings from these people on May 12th and Have not heard a word or got a tracking number. May 12, 2020 09:37:12 PDT
Transaction ID: 8DA94889K0800540J I would like to have these for they are Christmas presents. Not a way to run a business.
I have looked into other complaints they say the same thing order the item and they do not receive the.
Please look into this for me.
Thank you

I ordered an Englander air mattress from Amazon with a 5 year warranty. A little over 2 months ago a seam ruptured and there is now a large hump in the center. The web site for Englander says to contact the vendor for warranty replacement. Amazon then stated I had to return the defective item for a refund, then re-order it from them, it was in stock. This is unacceptable, because it is not only stupid, it is unnecessary. Returning such a heavy item is expensive, and will cost me time and money. The exchange should not cost me anything. I had a different brand air bed blow out years ago, and the company had me send photos of the damage, and they sent me a new bed. Amazon should do this. They have no use for a damaged air bed, and it is simple to prove with a photo. This is a ploy to dissuade warranty replacements. They should send me a prepaid label to return, refund my money, or replace the bed.

I placed the order # [protected] on April 26/20 $31.97. It was supposed to arrive on May 2/2020. When I tracked the order the first time was late, later it says it was lost. On May 19/2020 I asked for a refund, but the only option they had was, "your refund will be processed when we received your item sold by amazon.com services LLC". How can I send it back, if I never got it? Now, when I try to do something about this item the page says, can not find it. The item doesn't exist anymore. Based on the pandemic, it is impossible to talk to somebody on the phone or by email, there is no way. I need my money back.

I noticed this charge was made on 5/12. Since the billing cycle ends 6/14, I will not see that statement until after tomorrow, but I don't want this to keep occurring.

05/12 Amazon Prime*MC0AD38X0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

05/15 Amazon Prime*MC1GX9WA0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

These are the charges in question. I'm noticing this is happening every month! Please review and refund the double charge. Thank you!

This is in reference to the following order #:

# 113-1130453-6776201

The delivery instructions clearly state that we are a handicapped senior couple. We requested delivery to our condominium door. Instead the order was dumped downstairs just inside the outer door where it could be stolen. NO attempt was made to contact us.. We watched the truck pull up and the driver go I in and out in less than 2 minutes. no buzzing of our door was made. We are in the most vulnerable senior class. We are not interested in a simple apology. Amazon arbitrarily stopped all phone contact that could result in a positive outcome. Most customer service calls actually take place at their home so it doesn't require any isolation.

Date now 11.06.2020 the order below was placed by email on 24.04.2020
Greenfingers walk in garden greenhouse tunnel grow plant garden shed green house
Item number [protected] £40.99 gbp 1 £40.99 gbp
24 apr 2020 18:16:38 bst
Transaction id: 8rk58275l7567432x

My name is jean owen, corner cottage, llangattock, np25 5ng
Email, [protected]@yahoo.com
Above is the item ordered on 24th april has not yet been received, with payment through paypal. I request a refund so l can purchase from a reputable company the item mentioned.

If this company is suspect, there should be a way of preventing people using this service and paypal should be aware of the problems regarding purchasing from them.

I inadvertantly must have signed on for Amazon Prime when I placed an order. When I saw a charge for $13.92 the first time I thought it was for part of my original order. When I saw a billing for the same amount the next month I looked closer and found it was for Amazon Prime. I have no wish to use this service and would like charges for it removed from my credit card.

The last billing was May 11, 2020 and shows Amazon Prime*KL7J75EB3.

Harlan G. Olson
17205 May Ave. N.
Marine, MN 55047

email: [protected]@aol.com

Inoticed that in april, I was double charged for prime at $12.99 on the 16th and last day of april. I just received my visa bill, and you double charged me again, both on 5/16 and 5/31 - both at $12.99. Here are the charges:
Amazon prime*mc91f6ko2 amzn.com/bill wa and amazon prime *my2h99nr1 amzn.com/bill wa. Please explain why you are double charging me and when I can expect credit. Thank you.

Amazon is not answering their phones so I am resorting to this complaint.
I have a charge of $119.00 on 5/2 and no supporting information. There are no charges on my account that I can find to match this and I ordered nothing from them during May. Either explain or refund that amount to my account. I am not claiming that this is a fraud, but someone has made a correctable mistake on my account.

By definition "racism" as per Dictionary.
1: a belief that race is the primary determinant of human traits and capacities and that racial differences produce an inherent superiority of a particular race.

2 a: a doctrine or political program based on the assumption of racism and designed to execute it's principles.
The statement "Black Lives matters" is singling out humans and the nature of the statement is racist promoting a statement such as this is an indication the one believes African Americans are superior to other races. All Lives matter.
Now if you want to change your Header to Let's Stop Police Brutality then that would be acceptable given the other law inforcement officers involved in the killing of Floyd where of different ethnicity one being half African American/ Caucasian, Asian, and Hispanic then that would be appropriate. Never the less "Black Lives Matters" is a raciest statement and needs to be removed

I published an ebook for Kanye West Sunday Service titled A Prayer for George Floyd. I started getting harassing emails from Amazon staff such as Jeff Bezos, Doreen G to remove the ebook or have my account closed and not be paid royalties. The ebook number is B089G 6WGW6. June 4th 2020 I received an email from [protected]@Amazon.com that my author account was closed and I will not be paid royalties. Amazon has not sent me tax forms to send to the IRS since 2016. I have not been able to report the royalties I have earned with Amazon. The royalty reports I get are a big difference from what is deposited into my bank account.

Bought the Jag jean skort 5 days ago for $60.36. Arrived today, fit well, going to keep, went onto Amazon website. Today same skort, same size, $30.97, thats half of what it was last week.

Contacted customer service so see if they could refund me the difference since its been less than a week and theyre answer was NO.

So I packed up the $60.36 skort, and returned, meanwhile purchased the exact same skort again for $30.97.
So, its costing Amazon postage back to wharehouse and time. Wouldn't it have been easier just to refund the difference?

I was charged 48.59 for a garden bed through tomatoacid with confirmation number 9172... And order number cus200503bptt1009859. I ordered and was charged for this purchase on your web site on may 7th and have not received the garden beds.

I would like to have my credit card that was used by amazon to be given credit for the $48.59

I have spent a lot of time researching this product and cannot find a number or phone # to call to find out statis of the garden bed. I feel this product that is on the amazon site is fragulant and should not be on the amazon site.

For the last 4 months I have noticed a charge on my checking account for the amount of $6.33 which is taken out on the last day of the month. My account only says amazon.com/bill wa and the amount. I want a refund please.
Debra eaton

The package advertised contained 4 solar lights and I was charged 59.37 and it was ordered from chinatera limited. I never received the package or received any information from chinatera. And there seems to be no way to contact them. I would like my money back. Thanks you.

Merchant transaction id 5a521023su765703n

My transaction id 5ls66899g6575694l

Invoice id [protected]

I ordered almonds an instead of almonds I received dates for amazon and now I can't contact the customer services nor the app is being useless.. Worst service never... At least should provide a customer care number we're we can call. Y should I pay for almonds and get 100 rs dates.. And the worst part is the service provided by amazon