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Amazon Complaints 2055

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11:31 am EDT
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Amazon Creating a seller account

This is Neriman Yunuslar. I created my seller account on March 19 and it was suspended as soon as it was opened. I understand Amazon wants to verify my identity. I gave them my national ID card to do that. They wanted to verify my address information and I provided them with my home phone service bill. As proof of address turkiye.gov. tr I provided an address document called "place of residence" from the website (government-owned website). I also showed them how they can verify all these documents from government-owned websites. My store is called Dolphinsstore. Email address of my seller account [protected]@gmail.com have Amazon officials check and see what documents they find wrong. I've been trying for 1 and a half months! I am a member of the vast Amazon vendor community, and the account of those who created the seller account was reactivated much later than me. And his documents were the same as mine. I'm waiting for an explanation from Amazon officials! I am still waiting while the seller account of dozens of people who created the seller account after me is reactivated. Applications could be automatically controlled by artificial intelligence software. So why am I 1 and a half months of effort because of the errors of this artificial intelligence software! Why doesn't a real person stoop and check my submissions? Your artificial intelligence software is problematic and I don't have to pay for it by spending 1 and a half months! If I even buy a two-cent product and I want to return it, a real person will respond immediately to my refund request, but why won't anyone respond to a new seller's application that will please many Amazon customers? Have Amazon reactivate my account immediately or else BBB.org I will also complain about Amazon on websites where other consumer complaints are published!

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A
3:04 pm EDT
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Amazon Unauthorized credit card charges

I am being charged for some time now and I don't upstanders. One week it's $12.99 and the following week $6.99. I have written Amazon to find out what's going on with money being taken out of my account. I have checked with the Prime to make sure that It was canceled. It has been canceled. But I'm still being charged. ( Amazon Prin=me Amzn.com/billWAUS ) Please stop this payment from coming out of my account. Thank you.

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8:21 am EDT
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Amazon Login

Hi there..i received an email to my account [protected]@gmail.com from amazon saying that someone has hacked my account and has changed my email address. Strangely none of your contact numbers work. Can someone please contact me and please get this sorted as I can no longer access my account. it would be great if someone contacted about the login issue

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E
4:59 pm EDT

Amazon No refund received

ORDER # [protected]
Order Details Invoice

ORDER PLACED
May 26, 2020
TOTAL
$99.95
SHIP TO
Eileen Whitney
47
tails Invoice
Return complete
Your return is complete. Your refund has been issued. When will I get my refund?

Vionic Canoe Dennis Toe-Post Sandal - Men's Leather Flip-Flop with Concealed Orthotic Arch Support Brown 11 M US
Sold by: Orthotic Shop
$99.95
Buy it again

View your item
View return/refund status
Leave seller feedback
Write a product review

Final Details for Order #[protected]
Print this page for your records.

Order Placed: May 26, 2020
Amazon.com order number: [protected]
Order Total: $99.95

Shipped on May 27, 2020

Items Ordered Price
1 of: Vionic Canoe Dennis Toe-Post Sandal - Men's Leather Flip-Flop with Concealed Orthotic Arch Support Brown 11 M US
Sold by: Orthotic Shop (seller profile)

Condition: New
$99.95

Shipping Address:
Eileen Whitney
23 LOW ST
NEWBURY, MA [protected]
United States

Shipping Speed:
One-Day Shipping

Payment information
Item(s) Subtotal: $99.95
Shipping & Handling: $0.00
-----
Total before tax: $99.95
Estimated tax to be collected: $0.00
-----
Grand Total: $99.95
Payment Method:
Debit Card | Last digits: 9360

Billing address
Eileen Whitney
23 LOW ST
NEWBURY, MA [protected]
United States

Update by Eileen Whitney
Jun 22, 2020 5:05 pm EDT

Very disappointed with lack of reimbursement.

Update by Eileen Whitney
Jun 22, 2020 5:03 pm EDT

I have attempted to contact Amazon innumerable times regarding this refund. Original order was place in May. Their feedback states that the refund has gone through, but even as of today, June 22, 2020 it is still listed as a debit and no credit has been issued.

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4:57 pm EDT
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Amazon Creating a seller account

On 1 April 2020 Amazon.com I created a seller account on it and that account was suspended on the same day. My storefont link: www.amazon.com/shops/ozselcukstore I was asked for a utility bill as an additional document. Since April 1, I have sent the documents they have requested from me, but my seller account is still deactivated. My documents are authentic and unaltered. My credit card selected in charge methods is valid and chargeable. Despite this, Amazon refuses my documents. My seller account is registered in the professional selling plan but I have not been able to take benefit of any features of this plan because my seller account is deactivated and I cannot sell. I knew that if I reduced my selling plan to individual, the cases I created would not be prioritized, and therefore I paid for the professional selling plan for two months. I created a claim to refund those fees I paid but Amazon didn't make that refund. I request that the fees I paid to Amazon be refunded immediately and that my seller account be reactivated.

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O
12:14 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Amazon Mercedes - customer service

I called yesterday about an auto order of an item I never remember doing. When I reached Amazon customer service I feel that the way they are verifying a customer is not efficient I need to repeat my information 3 times before they can find me. The first agent was able to cancel the auto order on my account, I am also asking about the pending item for delivery and wanted that to be returned and refunded to my card. I was transferred to Mercedes and telling me to call again the next day to cancel the order. I am so surprised that she cannot give a one time resolution with my case and wants me to call again - I ask her why do I need me to call again - the experience of finding me in your system that took a while and verifying me was painful enough and I am being instructed to do it all over again. I told her as I was able to get an agent on the phone, is there a possibility of a one time resolution for this? She is explaining to me the whole amazon process for shipping and delivering to me as a customer doesn't want to hear that I just want to hear the resolution- I am expecting the same experience as on Amazon account website FastEasy and seamless. And she is very confrontational and doesn't even care if she is providing good customer service, as if she has a mission to read to me a script that is very unnecessary for my problem just a waste of time. I am very disappointed that the service i have on the website and customer service is totally on opposite sides- Your customer service needs to up their game anyways they are representing Amazon a brand known for fast easy and seamless service but not on customer experience and service.

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2:34 pm EDT
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Amazon A charge I did not authorize

On may 12, 2020, I was charged $5.84 foramzn mktp us*mc3110q02,
I don't know what this is! Please review this charge and remove it from my
American express card. This is the second time I have been charged for
Someething I did not order. This needs to stopl
What more can I say, except I don't want to continue going throuh this
Every month, with amazon.
Thank you for your immediate attention.

Gloria kenneybrew

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B
11:49 am EDT

Amazon Order # 114-6695266-2742604

I do not know what this is or who ordered it. Please advise next step. M70JJ3PZ2.

I also have what looks like a reoccuring charge of $3.20 on this statement. I have not ordered anything that would incur this charge. M74QP5G30.

Please corrects these. Any more bogus charges will be eported to BBB. Iwill also cancel this card.

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M
7:13 pm EDT

Amazon Monthly charge of $14.12 for unknown item or service

In November or perhaps Decembwe 2019, I ordered a Sony CD player/radio/cassete player. It was delivered in due time and has worked well ever since.

-However a monthly charge of 14.12 began appearing on my bill each month. I have no knowledge of what this charge is for. It would appear that I am being charged for Amazon Prime, but I did not order it and do not want it.

Please eliminate this monthly charge.

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V
12:05 pm EDT

Amazon Did not receive order

I have ordered several diamond paintings from these people on May 12th and Have not heard a word or got a tracking number. May 12, 2020 09:37:12 PDT
Transaction ID: 8DA94889K0800540J I would like to have these for they are Christmas presents. Not a way to run a business.
I have looked into other complaints they say the same thing order the item and they do not receive the.
Please look into this for me.
Thank you

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T
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Air bed warranty

I ordered an Englander air mattress from Amazon with a 5 year warranty. A little over 2 months ago a seam ruptured and there is now a large hump in the center. The web site for Englander says to contact the vendor for warranty replacement. Amazon then stated I had to return the defective item for a refund, then re-order it from them, it was in stock. This is unacceptable, because it is not only stupid, it is unnecessary. Returning such a heavy item is expensive, and will cost me time and money. The exchange should not cost me anything. I had a different brand air bed blow out years ago, and the company had me send photos of the damage, and they sent me a new bed. Amazon should do this. They have no use for a damaged air bed, and it is simple to prove with a photo. This is a ploy to dissuade warranty replacements. They should send me a prepaid label to return, refund my money, or replace the bed.

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M
11:08 am EDT
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Amazon Soroling personal 30 pcs filter masks.

I placed the order # [protected] on April 26/20 $31.97. It was supposed to arrive on May 2/2020. When I tracked the order the first time was late, later it says it was lost. On May 19/2020 I asked for a refund, but the only option they had was, "your refund will be processed when we received your item sold by amazon.com services LLC". How can I send it back, if I never got it? Now, when I try to do something about this item the page says, can not find it. The item doesn't exist anymore. Based on the pandemic, it is impossible to talk to somebody on the phone or by email, there is no way. I need my money back.

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J
11:15 am EDT

Amazon Two charges for same amount within a day of each other.

I noticed this charge was made on 5/12. Since the billing cycle ends 6/14, I will not see that statement until after tomorrow, but I don't want this to keep occurring.

05/12 Amazon Prime*MC0AD38X0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

05/15 Amazon Prime*MC1GX9WA0 Amzn.com/bill WA 14.12
Order Number D01-[protected]

These are the charges in question. I'm noticing this is happening every month! Please review and refund the double charge. Thank you!

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N
12:39 pm EDT

Amazon Delivery

This is in reference to the following order #:

# 113-1130453-6776201

The delivery instructions clearly state that we are a handicapped senior couple. We requested delivery to our condominium door. Instead the order was dumped downstairs just inside the outer door where it could be stolen. NO attempt was made to contact us.. We watched the truck pull up and the driver go I in and out in less than 2 minutes. no buzzing of our door was made. We are in the most vulnerable senior class. We are not interested in a simple apology. Amazon arbitrarily stopped all phone contact that could result in a positive outcome. Most customer service calls actually take place at their home so it doesn't require any isolation.

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J
7:21 am EDT
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Amazon Product not received from order placed 24th april 2020

Date now 11.06.2020 the order below was placed by email on 24.04.2020
Greenfingers walk in garden greenhouse tunnel grow plant garden shed green house
Item number [protected] £40.99 gbp 1 £40.99 gbp
24 apr 2020 18:16:38 bst
Transaction id: 8rk58275l7567432x

My name is jean owen, corner cottage, llangattock, np25 5ng
Email, [protected]@yahoo.com
Above is the item ordered on 24th april has not yet been received, with payment through paypal. I request a refund so l can purchase from a reputable company the item mentioned.

If this company is suspect, there should be a way of preventing people using this service and paypal should be aware of the problems regarding purchasing from them.

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3:47 pm EDT
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Amazon Amazon prime

I inadvertantly must have signed on for Amazon Prime when I placed an order. When I saw a charge for $13.92 the first time I thought it was for part of my original order. When I saw a billing for the same amount the next month I looked closer and found it was for Amazon Prime. I have no wish to use this service and would like charges for it removed from my credit card.

The last billing was May 11, 2020 and shows Amazon Prime*KL7J75EB3.

Harlan G. Olson
17205 May Ave. N.
Marine, MN 55047

email: [protected]@aol.com

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K
9:27 am EDT
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Amazon Double billing of amazon prime - april and may 2020

Inoticed that in april, I was double charged for prime at $12.99 on the 16th and last day of april. I just received my visa bill, and you double charged me again, both on 5/16 and 5/31 - both at $12.99. Here are the charges:
Amazon prime*mc91f6ko2 amzn.com/bill wa and amazon prime *my2h99nr1 amzn.com/bill wa. Please explain why you are double charging me and when I can expect credit. Thank you.

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9:06 pm EDT
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Amazon Billing

Amazon is not answering their phones so I am resorting to this complaint.
I have a charge of $119.00 on 5/2 and no supporting information. There are no charges on my account that I can find to match this and I ordered nothing from them during May. Either explain or refund that amount to my account. I am not claiming that this is a fraud, but someone has made a correctable mistake on my account.

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C
4:48 pm EDT

Amazon The blm propaganda on the amazon header

By definition "racism" as per Dictionary.
1: a belief that race is the primary determinant of human traits and capacities and that racial differences produce an inherent superiority of a particular race.

2 a: a doctrine or political program based on the assumption of racism and designed to execute it's principles.
The statement "Black Lives matters" is singling out humans and the nature of the statement is racist promoting a statement such as this is an indication the one believes African Americans are superior to other races. All Lives matter.
Now if you want to change your Header to Let's Stop Police Brutality then that would be acceptable given the other law inforcement officers involved in the killing of Floyd where of different ethnicity one being half African American/ Caucasian, Asian, and Hispanic then that would be appropriate. Never the less "Black Lives Matters" is a raciest statement and needs to be removed

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12:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Amazon Harassing emails from amazon staff

I published an ebook for Kanye West Sunday Service titled A Prayer for George Floyd. I started getting harassing emails from Amazon staff such as Jeff Bezos, Doreen G to remove the ebook or have my account closed and not be paid royalties. The ebook number is B089G 6WGW6. June 4th 2020 I received an email from [protected]@Amazon.com that my author account was closed and I will not be paid royalties. Amazon has not sent me tax forms to send to the IRS since 2016. I have not been able to report the royalties I have earned with Amazon. The royalty reports I get are a big difference from what is deposited into my bank account.

View 3 more photos
Update by Sean Combs The Paper Boy
Jun 09, 2020 4:41 pm EDT

We published an ebook, and virtual prayer on Amazon KDP titled, Kanye West Sunday Service A Prayer for George Floyd around June 1st, 2020. We then started to receive numerous harassing emails from a Doreen G and Jeff Bezos telling us to remove the ebook. We didn't remove it. Jeff Bezos then sent an email stating the author account was closed and we wouldn't be paid royalties we had earned.
Since opening the author account around August of 2016, Amazon KDP has failed to report to the IRS the royalties we have earned. On the monthly Excel royalty reports the amounts documented are far less than what is deposited into our bank accounts. Amazon has been depositing about four cents a month when the records reflect we have earned around $8000.00 a month in royalties. What's going on Jeff Bezos? Is this how you obtained mega wealth?

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About Amazon

Screenshot Amazon
Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Refund not credited to Prime Visa but added to "gift card" amount was posted on Mar 23, 2025. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 2061 reviews. Amazon has resolved 114 complaints.
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  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
    +1 (514) 209-0984
    +1 (514) 209-0984
    Corporate And Digital Communications
    More phone numbers
  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 29, 2025
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