Menu
For Business Write a review File a complaint
Amazon Customer Service Phone, Email, Contacts

Amazon
Reviews and Complaints

www.amazon.com

Learn how the rating is calculated

4.3 6 Reviews 2049 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Amazon Complaints 2049

ComplaintsBoard
J
4:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon broken product

#[protected] This is the order number.When box was opened, two products of Armour All, the multi-purpose cleaner and protectant were broken causing the contents of both to leak in the box. It looked like someone opened the box and put all the bottles in individual plastic bags and then sealed the box up without replacing the two bottles that were broken. Then they put the box into a bigger box. When I received the box it had leaked right through. I have taken pictures if you need them.

Read full review of Amazon
Hide full review
ComplaintsBoard
M
9:12 am EST

Amazon delivery issues

Sad day for Amazon.

Two times in a few weeks I have had an issue with Amazon that can't seem to be resolved through customer service.

1) A few weeks ago a driver decided to use my front yard...yes, yard with grass...as a place to do a u-turn. Putting tracks into myu yard. Not cool.

2) Delivery driver places a package in my driveway...letting it balance on its end...think of a tall skinny box...3 inches thick...there you go...all it needed was the wind to blow it over and destroy the contents. This to me is a sign of laziness. They simply backed into my long driveway near the top...put it on the ground, and left. Not cool.

Shame on you Amazon.

Here is the web address that shows the Amazon driver using my yard to turn around:

https://ring.com/share/6759597393634721639?fbclid=IwAR1r_AjuS_0FCaFMMGAtJswvz7MAi1cGUlu4cu4yqqL36uDDKirgLt3vzpc

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
S
1:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon ordering

I can not longer buy anything from Smile.Amazon as when I get to
check out, I'm always asked to "switch accounts".

Why would I want to do that. I do not understand this
request and there is no way to respond "No I don't want
to switch accounts. This happens every time I try to
order for months. I have simply stopped buying,
and there are things I would like to order.

Read full review of Amazon
Hide full review
ComplaintsBoard
R
11:28 am EST

Amazon did not receive my order

this is the second time i have emailed u i ordered a range finder on 10/13/19 and u was paid the same day and appeared on my credit card 4 october case #PP-D-[protected] transaction id#9wd3809731717 why have i not received my order my next step is 2 see a lawyer to try 2 get chinatera in trouble u have never contacted me so i must assume your not a respectable company thank u [protected]@gmail.com

Read full review of Amazon
Update by robert j church
Dec 01, 2019 11:30 am EST

chinatera limited is the bad company

Hide full review
ComplaintsBoard
A
10:52 am EST

Amazon batteries ag13

I ordered AG13 batteries for my granddaughter's flashlight and received a drain nozzle. This is not the first time. Two weeks ago I ordered a Peppa Pig sippy cup and got Ginsing Energy Tablets. Oviously Amazon has major problems and after my experience I will no longer use them.Ordered on November 25, 2019 Order# [protected]
View or Print invoice
Supporting: Sisters of Mercy of the Americas West Midwest Community Inc
Shipping Address
Barbara A Vinton
1559 WEST BLVD
BERKLEY, MI [protected]
United States

Payment Method
Rewards Points
**** 7894

Order Summary
Item(s) Subtotal:
$3.70
Shipping & Handling:
$0.00

Total before tax:
$3.70
Estimated tax to be collected:
$0.00
Rewards Points:
-$3.70

Grand Total:
$0.00

Earned 5% Back with your Amazon Prime Rewards Visa Signature card.
See terms and conditions.

Transactions

Read full review of Amazon
Hide full review
ComplaintsBoard
R
6:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon lg oled tv delivery date

I specifically ordered this TV since the website stated "free two day" delivery. Now I'm clicking on the tracking button and it states delivery by "Wednesday"...! I'm one click away from just cancelling the entire order and going to Best Buy!

This is not the first time that the website stated one or two day delivery and the package failed to show up! This is beyond frustrating. If you can't deliver in the time frame specified than don't say that on your website.

This is an extremely poor business practice! Depsite the selection I might as well go to a brick and mortar store, at least what's in stock is available!

Very dissatisfied customer!

Read full review of Amazon
Hide full review
ComplaintsBoard
G
12:05 pm EST

Amazon Amazon prime driver drove over my lawn

On 11/22/19 about 10:45-11am an Amazon Prime driver, a young male, had just made a delivery to 62 Barlow Ave., Sewell, NJ 08080 (Robert Dick residence). He proceeded to drive across my lawn, making a U-turn, causing damage to my grass and possible sprinkler system. My neighbor, Robert, yelled to him to not do that and he sped off. I want to register a formal complaint. I have called and was hung up on and sent a prior email that I don't know what happened to it. I expect and would appreciate a response. My address is 61 Barlow Ave., Sewell, NJ 08080 and cell #[protected]. Thanks you. I am also an Amazon Prime subscriber if that matters.

Read full review of Amazon
Hide full review
ComplaintsBoard
L
3:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon amazon

My complaint is to Amazon. I am a faithful Prime customer and order many things every month on Amazon. Recently I tried to order Scandinavian Delights Raspberry/Rhubarb spread which couple of months ago I bought at Whole Foods in Austin for 7.50 a jar. Imagine my surprise when I saw Amazon was charging $18.98 for a 13.4 oz jar. Since Amazon now owns Whole Foods, I can only assume it's been Amazon's decision to increase the price by well over 100%.

This is price gouging. I can buy the same spread for $7.50 elsewhere but not in Austin. However, I am willing to pay shipping to get the spread because I will not purchase the spread from Amazon. I ordered 4 jars last week and they arrived today. Even with shipping they are $5.00 less a jar than Amazon is charging. Can I assume that many other products sold by Whole Foods will also be subject to monstrous increases?

I am a very dissatisfied customer.

Read full review of Amazon
Hide full review
ComplaintsBoard
D
4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon inappropriate message on bracelet

As a Christian, I am offended by this saying on the bracelet. Looking for my 14 year old granddaughter a Christmas Gift and look what I find. I would never even begin to consider this as an appropriate gift for anyone - let alone a young teenager.
Others can be offended by any number of things these days, and it is high time that Christians stand up for when they are offended too.
Please remove this bracelet with this particular Inspirational saying immediately. And, calling it Inspirational? You've got to be joking.
How about God Loves You - or Jesus Loves You - or any number of other truly Inspirational sayings. If you didn't want to bring God into the picture, because Heaven forbid, someone else will be offended, then just simply say "You've Got This" or "Way To Go, Girl", but to have this terribly insulting word displayed is shameful, not inspirational.
I will be checking your site to see if this item has been replaced. If it has not, then I will go to the Media about it.
Thank You in Advance for taking care of such an offending item.
FROM:
[protected]@aol.com

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
K
3:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon purchase from china

Amazon does't show what country the product is coming from. I made a purchase of 2 sports bras. Long wait on delivery. Finally get notice in my mailbox that said I had to pick up at my post office because the package required a signature of an adult over 21. I spent my lunch hour picking this up at the post office. If I had time to shop for things, I wouldn't be ordering online. What good is it to pay delivery if I have to leave work and go pick up? Why could they not be stuffed in my mailbox like all the other junk? Why did I have to sign for sports bras? I don't want to buy from any other country except from America. I'm not a happy customer.

Read full review of Amazon
Hide full review
ComplaintsBoard
C
7:38 pm EST

Amazon delivery driver

at 7:14pm est your driver license plate number 2dx2536 maryland tags came very close to killing me and my dog through vehicular manslaughter. the van had pulled over to a stop in front of 1009 w seminary ave lutherville 21093 and I saw it was safe to cross the street when all of the sudden the driver stepped on the gas only to stop when I screamed at him as loud as I could. he stopped inches away from my dog and I . They then proceeded to speed away down the road. This driver was clearly looking at his cell phone and not the road. Your drivers are a general menace to the public and should be better trained.

Read full review of Amazon
Hide full review
ComplaintsBoard
G
3:59 pm EST

Amazon seller payment perfumes taz perfumes.

i was a seller on Amazon for many years, Amazon deactivated me about 4 months ago, they have also held $ 866.12 on mine since then, they accuse me of using my account for engaging in deceptive, fraudulent, and illegal activity and they have deceided not to disburse any funds to me, i have sent them all info asked for, i have not did any of what they accuse me of, i have no outstanding a-z claims, no refunds pending, and they want to keep my money, you folks have crossed the line by accusing me of the above, all i want is what is owed to me.

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
M
9:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon purchased a defective used laptop and charged 30% to restock

Was wanting a laptop with Windows 7/8 so purchased Acer Aspire One 725 11.6 inches Netbook (1 GHz AMD C Series, 2 GB DDR3, 320 GB, Windows 8) Red.

The laptop arrived, opened, and attemped to set it up. The power cord was very loose and impossible to stay attached. Tried to connect to the internet which is present in my home. Would not attach and error code requested to go to sticky fingers. This I tried and said not present. This was DAY 1 of receiving this laptop. I am NO expert in the field of software but this was not right. Never did attach to the internet so YES, now it was to be returned. Contact with the vendor and told him of several issues. It was mailed at MY COST back to the vendor that lived 30 miles from me. He had it back in 2 days. So now I am out the cost to return this defective laptop plus now 30% restocking fee. THAT IS NOT THE POLICY FROM AMAZON THAT I AM USED TO. THIS WAS A DEFECTIVE LAPTOP - SHOULD NEVER HAVE BEEN SOLD. I RESENT 100% THIS RESTOCKING FEE...HOW CAN THIS DEFECTIVE LAPTOP BE RESOLD IN THIS CONDITION. CAN'T BE!

Read full review of Amazon
Hide full review
ComplaintsBoard
G
3:49 pm EST

Amazon selling on amazon

have been deactivated going on 4 months they accuse me of prohibited items, deceptive, false, misleading buyers, and the big one illegal activity, i have been selling for over 4 years with a very good feed back % many others with 30 % 21, 18, 14 negative and yet they still sell ( perfumes )they are also holding over $ 800 of my money for over 4 months.a very ruthless out fit.

Read full review of Amazon
Hide full review
ComplaintsBoard
S
12:44 pm EST

Amazon missing package

I have had a package sitting in limbo since last Thursday, (Nov. 7 th) it says it was dilivered to Hagerstown WV, there is no Hagerstown WV. I call the post office they say UPS dilivered it, I called UPS and they can't help me. I din't even know where the package is. Tracking # 1Z0927RXYN19533277 The items are a chain mail scruber and a case for a inhaler. Thank you, NinaRutherford.

Read full review of Amazon
Hide full review
ComplaintsBoard
C
6:15 pm EST

Amazon workforce employer customer support

I was contacted by workforce customer support after trying to schedule my orientation. I had an appointment called cancelled got scheduled for the 4th of Nov. I called two ahead of time to see of another orientation time was available. I spoke with a male rep who told me he cancelled the 4th an then scheduled me for the 8th at 9am. I go there they tell me im not on their lists. Then i call again im told a supervisor will call or email they don't then i keep calling back because i was told that between friday and monday they update their schedules. I feel like your company is being prejudice against me by not scheduling me for my orientation. On the phone I can her the supervisors rushing the reps of the discussing an then telling them what to say instead of handling the call . You should not hire certain you dont at your facility if you have something against them.

Read full review of Amazon
Hide full review
ComplaintsBoard
M
7:46 pm EST

Amazon customers review

I had ordered a region free Lg 3D Blu- Ray player them and I wanted to write a customer review about it. As soon as I clicked in a message in red claimed that my account was into qualify for writing a customer review. In the past they use to allow me to write a customer review .all of a sudden they aren't allowing me. I contacted them about this and they offered me a 5 dollars discount on the next purchase and they stated that they would see what happened. Well, I got a message form them and it was vague, about that I went against their policies. I checked it and not once did I violated any of their policies s I spent more than 50 dollars this year. The player cost me 204 and yet they won't lift the ban.I've done nothing wrong

Read full review of Amazon
Hide full review
ComplaintsBoard
M
8:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon I was a seller and they destroyed my entire sock

I started to sell on Amazon a new product LED safety cyclists jerseys and since the beginning, I start having a problem with them, first because of the security of the power bank that light the LED lights, and finally they destroyed my entire stock because of they said that my removal order details were wrong, this cost me an excess of $ 7, 000 and they don, t care about., I am 81 yrs. old and was trying to get an extra income.
They don, t care about people, just money !

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
E
3:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon blueworks blt-15 clear pool salt generator

The two Blue Works Pool Chlorine BLT-15 Salt Generators have been dropped of at Kohl's, and should soon be on there way back to you. Returns Confirmation Store 0585 11/07/2017 11:02AM
Tracking number ID: KOH1031600270
Naturally my wife Catalina expects a refund.

Ernest Avila
[protected]@hotmail.com

Catalina Avila
[protected]@hotmail.com

After purchasing the first unit, after it was installed it would not generate Chlorine. I had a second unit sent to me, and the same thing happened. I hired a local professional to check it out, and he said the first Bluework BLT-15 Generated fried my mother circuit board. This forced me to purchase a Hayward unit, and replace the circuit board. Breeze Pool Service 951677-1224 Paul Palacios Work Order #5720 adted 11/7/2019. I am owed $750 for having to replace my board, which I still have.

Catalina/Ernest Avila
[protected]@hotmail.com
[protected]

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
L
10:46 pm EST

Amazon stealing from my account.

Yea u guys r taking money out of my pre paid Visa card ending in #"s 7340. I did not order anything. Never have and if u say I did then I am cancelling it NOW. Id like to be refunded the FEW times u stole money from my account. I do not want 2 wait forever on this matter. U people stole from me and I want it 2 stop rigbt now please...

Sincerely. Lisa Hackenberry

Read full review of Amazon
Hide full review

Amazon Reviews 0

Looks like Amazon has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Amazon, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Amazon

Screenshot Amazon
Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Theft of delivery by currier was posted on Oct 31, 2024. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 11987 reviews. Amazon has resolved 114 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
34471 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
    Click up if you have successfully reached Amazon by calling +1 (888) 280-3321 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (888) 280-3321 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number
    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
    Click up if you have successfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-2992 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number
    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
    Click up if you have successfully reached Amazon by calling +1 (206) 266-4064 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-4064 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number 3 3 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number
    +1 (514) 209-0984
    +1 (514) 209-0984
    Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number
    Corporate And Digital Communications
    More phone numbers
  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
Amazon Category
Amazon is ranked 1 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.