Amazon
Reviews and Complaints

My husband ordered a power sander. It was due to arrive on Nov. 19, 2018 via amazon's own delivery service.
It did not arrive. We waited another day and then called them on Nov. 20, 2018. They told us that according to their delivery service's tracking number the package WAS delivered. However we do not have it.
So they said they would investigate and we should wait 3 days and call back again. We called on Nov. 23rd and they said their investigation showed that the package was delivered to us. They have no photo and they have no signature...yet they refuse to replace the item or give us credit.
Their delivery service is terrible. Several times we have received packages with other peoples' names and addresses!
Terrible service...this was to be a gift for our son...we have no merchandise and they are keeping our money!

I have contacted chat, email and phone customer service at Amazon and so far no one has answered the simple question of where the email address was disclosed or to whom.

This is a Chat session with amazon customer service.

Me: I received an email stating that Amazon had inadvertently disclosed my email address. To whom did you disclose my email address? If you cannot answer that question I want to you to provide contact information for who can answer.
You are now connected to Mayank from Amazon.com
Mayank: Hello, my name is Mayank. I'm here to help you today.
Me: Hello
Mayank: Thank you for being a Prime member.Please allow me a moment while I check for you.
Me: Thank you.
Mayank: Thank you for sharing your concern. Our website inadvertently disclosed your email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action. The impacted customers have been contacted.
Me: I already read that please address the questions asked.
Mayank: Only email addresses or names and email addresses were disclosed. There was no breach of our website or systems.
We have sent an email to all customers whose email addresses or name and email address were inadvertently disclosed.
You do not need to take any action or change your password.
Me: answer the questions
Mayank: As I have checked with my supervisor so this is the information that I have fro my end.
Me: Are you saying you cannot direct me to who may be able to answer the question?
It is not helpful for Amazon to disclose that you have given my email address to someone and not tell me who.
You are now reconnected with Mayank.
Mayank: I'm sorry we were disconnected. I can pick up where we left off.
Me: ok
Mayank: In this case I have provided the information from my end however if you want I can connect you to my supervisor for further help.
Me: Yes please
A Customer Service Associate will be with you in a moment.
You are now connected to Mohd Adil from Amazon.com
Me: hello
Mohd Adil: Hello, my name is Mohd Adil. one of the supervisors of the floor Please give me a moment to review the previous correspondence.
Me: Thank you.
Mohd Adil: Thank you for waiting.
Me: You're welcome
Mohd Adil: I have checked the details and I can understand you have received the email from Amazon, I am sorry due to Our website inadvertently disclosed your email address due to a technical error. Please don't worry our technical team has sorted out this and the issue has been fixed.
Your account is absolutely fine and This is not a result of anything you have done, and there is no need for you to change your password or take any other action. The impacted customers have been contacted.
The email was to update you that everything is fine and fixed.
Me: I don't understand why answering the question or directing me to who may be able to answer is so difficult. You are wasting my time continually repeating the same things. Now please answer the question or direct me to who may.
Mohd Adil: I am sorry for this issue it was a technical error and I am sorry as the details are not updated with whom the details are inadvertently disclosed due to the error and in this case as your are our valuable customer I don't want to share any false information with you, so in this case if there will be any updated you will be notified via email from our team.
Please be rest assured your details of the account are totally safe and secure with Amazon.
Me: Provide a contact address or person plaese.
This is ridiculous what are you trying to hide?
Is there not an email address or phone number for someone who can help me?
Mohd Adhttps://www.amazon.com/gp/help/customer...il: I am again sorry for this, we don't hide anything and in this case To contact us, visit (See full link) and follow the prompts.
Me: I am going to post this chat on sites to let the world see how customer service does not respond to simple questions.
Mohd Adil: Or you can email us on ([protected]@amazon.com)*(I tried to email but this is not a valid email address)
This is a transcript of a chat session with Amazon customer service.

Me: Why waste all this time.
Thank you I will try those addresses I hope they are able to provide some help. I will be following up with sending a copy of this to Amazon offices.
Mohd Adil: I am sorry for this, In this case I request you please contact us on the above mentioned address and our team will help you with the update once this will be updated.
I assure you that we will try our best that this will not be repeated again in future with the valuable customer like you.
We'll take each and every action to prevent you from bearing any inconvenience. It's certainly not our intention for our customer to have anything, but a pleasant experience at Amazon.com.
Me: Thank you I am done.
Mohd Adil: Please be assured that we are here to take care of any issue you've encountered and ensure we resolve your concern to the fullest of your satisfaction.
Me: Can I get this chat emailed to me?

First I spent over $21.00 on a pair of robot Salt and Pepper Shakers as a gift. When they arrived I opened the package and followed the directions on their operation. I wound them up and they would move two steps and stop movement. I would expect poor quality such as this from flea markets, but not from Amazon. I still presented them as gifts to my step daughter. She likes them and she says their operation is not important. That did not decrease my disappointment in Amazon. It is the FIRST time in 6 years of holding an Amazon account this has happened. I thought Amazon had higher quality control of its products exceeding Wal-Mart's. but I see that is not the case.

Secondly while ordering 6 shirts this afternoon, most of the shirt listed varying prices on each entry. I was surprised only four sites listed prices as they were listed. I was shocked at the shipping prices of the items not covered by Amazon Prime. List a shirt for $6.99 then adding a shipping price of $6.99 t $9.99 for shipping is ridiculous. My wife loves bargains and while the basic price was to her satisfaction, paying additional shipping charges for EACH item turn her away from further orders from Amazon. I explained to her to check for the Amazon Prime logo on each entry. but when she saw orders from some of your sites would take two weeks or more for delivery, she ceased her searches and said she will go to Macy's or Penny's for their Last Chance and Clearance sales. She said the prices were listed on sale items in those stores. They didn't use the bated low price listed on you sites. I had to agree with her.

Refund ref No :- [protected]
Refund Amount :- 22990.00
Refund Amount not reflected yet in my account as promised
Item purchased on 17/9/2018
Item returned on 21/9/2018 Through Blue Dart Courier Servise
Order # [protected]
Date of refund 17/9/2018 Vide Refund ref No :- [protected]
M. YOUSUF. DAR.
HDFC. Bank A/c No :- [protected]
Branch :- Baramulla Kashmir 193101
Address :- 153 Azad Gunj Baramulla Jammu & Kashmir 193101.
Mobile no +91-[protected]. +91+[protected].
Mail I'd :- daryousuf7.[protected]@gmail.com

I ordered a 12V car to 5.5x21 adapter. When it hadn't come after about 2 weeks, I emailed them about it. They said it can take 25-35 days to arrive. After it had been about 40 days, I emailed again. They told me to wait 2 more weeks. After more than 2 weeks, I emailed again as it still hadn't arrived. They offered me an 80% refund. I told them it should be 100% refund because it was their fault, and they complied. It was on $3, so I don't really care about the money. But I wasted 2 months waiting for an item that I never received, and probably never was sent.

Good day,
I've filled out several, formatted survey'$, and have spun the Wheel to win an Amazon card and I've done exactly that, I've won 1' $1000 Amazon card, and s have sent several card codes to an unspecified Party, ..

Where are my conscious benefit and Merits. I've determined that you are legit as the Currency people spend to get there life resolved, I can utilize the proceeds, so I'm making contact, reaching for resolve.

PS. Inspire me Woodrow Wilson, ''''
Thankx, Hell

Cupid Time

Hi,

I am from India and a loyal customer of Amazon (www.amazon.in). I had saved my debit cards for faster checkout. However, today i.e. 03.11.18, in the morning I noticed that a transaction is made of INR 15393.59 i.e. $200 on amazon.com for purchasing some PlayStation Gift Card without my knowledge through my saved debit card (ending with 0931). It is surprising that transaction took place at around 2.42 a.m. Indian Standard Time when I was sleeping. Initially, $200 (Order Ref: [protected]) loaded in the pay balance and then 3 orders simultaneously placed without my knowledge and authorization. This could be either a technical glitch or fraudulent activity. Surprisingly, I have never ordered on amazon.com and I was not aware that having an account in amazon.in (India) could lead to become an automatic user in amazon.com.

Details of unauthorized orders are:

1. [protected]
2. [protected]
3. [protected]

Please look into it and arrange to refund. It is displayed in your website that your payment mechanism is the safest. You can track through IP or any other suitable means that how these transactions could take place without an authorization from the customer. It does not give confidence to save cards in your portal.

sincerely,
Rajat Goswami
M: +[protected]
Email: [protected]@gmail.com
India

I ordered this item and selected the 2 day shipping option. I went in the next day to track the package and it said it would be delivered 5 days after the promised delivery date. I called your customer service and they just kept telling me I couldn't have it when I was promised and would have to wait the extra 5 days. I contacted your chat line and told them I was on the phone with your customer service line. All I wanted was what I ordered and for it to be delivered when it was promised. Both customer service reps told me there was no way for them to contact the warehouse. One tried to get me to cancel the order and place a higher priced order, after requesting to speak to her supervisor (she wouldn't let me) she offered to give me a credit. Once again, all I wanted was what I ordered to be delivered when it was supposed to be delivered. The chat rep insulted me and the phone rep refused to let me speak to anyone else. I don't want to cancel one order to place another, I want my order to be filled correctly. Why would your service reps not have the ability to call or email your warehouse? Why would you offer me 2 day delivery when it is not an option? Why would your customer service supervisor refuse to let me speak to her supervisor? I never yelled or cussed or directed any comments to them personally as I know it is not their fault. I have the transcript and I'm sure you have the recordings. I expect better from Amazon.

Called into amazon.com customer service on Mon 10-22-18 gave my order numbers to a customer service rep by the name of Jay. He pulled up all my info verified order dates and promised me a $30 amazon prime account credit that I could use on a future order. I called about defective trash cans I had recently purchased in April of 2018 (2) of them and also one more on March 31st. 2017. I explained the trash cans were warping, were made of rubber plastic material, the lids don't fit on trash cans anymore due to the warping. The base is smaller and the top is bigger causing trash can to topple over every time something is put in it. He transfers me to someone named Joe B. in West Virginia someone higher up who could assist with the $30 credit. Joe proceeds to shout and call me a LIAR and says he will not honor what the previous rep Jay had promised me just moments ago. Joe then transfers me to a supervisor named Andrew and he also proceeds to act incredibly rude about the entire situation and puts me in hold to verify what the first rep told me about the credit of $30. Verifies its true, gets back on the line with me and says I can give you $15. I say that's not fair you verified it was $30. then he says rudely fine I'll give you nothing. Horrible customer service this company is going to the DOGS for treating good, decent, hard-working people this way and the people they hire should not be dealing or helping with customer service in any way.

Three of my orders were listed as delivered and shipped by Amazon Logistics. When I tracked the package it showed a photo where it was delivered - not my house! I called and they said my house address had an incorrect location marked in their system. Surprising since any basic navigation app can find a f***ing house. She said she fixed it and guess what? It happened again. Amazon should focus on filling orders and leave logistics to the pros. I'm ordering from Target or Walmart now since they use shipping companies that actually deliver to the correct address.

bought a phone for my mom phone didnt work tried to contact support by chat /phone could not decided I will just return it did the steps to return phone and it had a list of ups drop off sites I chose the one which was around the corner from my home went to drop off they were closed i also remembered there was another drop off location a few more blocks down the street but i did not have the address I tried to get back into the return to see the address but you cant once you choose a drop off you cant get back in to see other places to drop off called customer service that was a waste of 30min of my time still no help how are the customers suppose to get drop off locations if you wont post them or train customer service on how to locate them now I have to wait till tomorrow to drop off 4 miles away Customer service called UPS and neither one could get an answer WOW

I have booked a mobile from amazon, with extra payment of guarantee delivery on 13.10.2018. Courier boy refused to give me my order and said that my home (Mahim west, Mumbai) doesn't come in his area, so he will not deliver the product. I talked with customer care thrice on 13.10.2018 and 14.10.2018 both. I was given assurance that my product will be delivered to me by 13.10.2018 by 9:00 pm. Then with new call i was given assurance that, my product will be delivered to me by 14.10.2018. Again new courier boy on 14.10.2018 refused to give me my order saying that it doesn't come in his area. It extremely sad that company like Amazon do like this. Now amazon is returning my product without my cancellation. This is very bad and shameful. I don't need my money back, i need my product. Can you help in this? Why did you gave my product to courier service whose area is not under my home address. And without informing me you are returning my product. Within one hour of my talk with customer care you have returned the product to seller. How is it possible? Why are you making me fool. This is be fooling a customer. I hope, i will get my product back as product is still in my area.

Dr Varun Anand
Mumbai (India)
phone- [protected], [protected], [protected]
[protected]@gmail.com

This is not an Independent Review Site!

According to the Internet AMAZON started this site in 2016!

Don't believe a word you see here!

Source: whois.arin.netIP Address: 52.25.154.137Name: AT-88-ZHandle: NET-52-0-0-0-1Registration Date: 12/19/91Range: 52.0.0.0-52.31.255.255Org: Amazon Technologies Inc.Org Handle: AT-88-ZAddress: 410 Terry Ave N.
City: SeattleState/Province: WAPostal Code: 98109Country: United StatesName Servers: Source: whois.arin.netIP Address: 34.214.166.236Name: AT-88-ZHandle: NET-[protected]-1Registration Date: 9/12/16Range: 34.192.0.0-34.255.255.255Org: Amazon Technologies Inc.Org Handle: AT-88-ZAddress: 410 Terry Ave N.
City: SeattleState/Province: WAPostal Code: 98109Country: United States

hiya, i ONLY wear Euphoria ever since it came out. it's abit pricey but to me totally worth it. since I have a handicap and don't drive I ordered my beloved perfume from amazon. it was disappointing, was small, the fragrance wasn't as rich and the scent disappeared almost immediately after spraying. I don't know if they sold expired or fake Euphoria, I am very disappointed

I have been present all day waiting for my delivery, I had even missed a day off work and I received a we missed you card through the letter box whereby they delivered my product to a neighbour who hasn't answered their door for me to return my product. I have been looking for a way to get my products back and have been unsuccessful I am appalled that I haven't been contacted with regards to who my parcel would be at and am concerned that I won't even receive my money back!

I bought LG 1 Ton 3 Star Inverter Split AC (JS-Q12BPXA, White) from Amazon on 18 April 2018 there was written there 10% cash back on HDFC bank payment with Net banking or Credit/Debit. but till today I didn't receive any cash back it was trap by Amazon and customer care also unable to help on the issue they require screen shot of term and condition. But no one make screen shots before buying or payment from online -merchant Please help on the issue and stop looting Indians.

Order# [protected]

My name if chikwado ezea living at 17606 8 avenue sw, edmonton alberta, canada. My phone n0 is +[protected]) on the 27th august 2018, I placed an order at amazon. Ca. The product I purchased from amazon was female waist trainer for $13.99 and playshoes pantalons de pluie rain bibtrouser marine bleu taille 116 amazon. Ca order id: [protected] for $29.01. On the 4th of august, 2018, dellmont luxembourg debited $13.58, 13th august 2018, $13.74, 24th august 2018, 13.66, 12th september, 2018, 13.66 and on 17th september 2018, $13.61 from my credit card account. I never transacted anything with dellmont luxembourg. I never provided my credit card details to dellmont luxembourg. I only provided my credit card details to amazon. Ca. I did not authorize amazon. Ca to share my credit card details with dellmont luxembourg or any other company. I humbly request that dellmont luxembourg refund all the money debited from my credit card from august 4th to september 17th, 2018. Please i'm not working at the moment to pay for all these charges on my credit card. Please, refund all the money you debited from my credit card.

This shipping service is the worst. I ordered a next day delivery item, the next day it shipped and a few hours later showed as out for delivery and will be delivered before 8pm. I get a notification that the delivery was attempted at 7:15, however I was home from 6:00 on. Nobody knocked and there was no "attempted delivery" slip left on the door. I called customer service to see what was happening, spoke to a snippy female who clearly wasn't have a good day and made no effort to veil her mood. She would only answer my questions with obviously pre- scripted responses and grew more annoyed as the conversation went on. She eventually admitted that the delivery driver "mistakenly" marked the item as "attempted delivery" and that the package would arrive within 2 days and to call if the item was delivered 2 days later.
WOW. What a ridiculous excuse for a business operation, especially one as established as Amazon. This is the second time in the last month that a delivery was "attempted" now I know that these shoddy delivery drivers are just "mistakenly " marking packages as "delivery attempted" when they don't feel like finishing their deliveries.

Replaced old computer with a Dell3470 Desktop. Both old and new computers use Windows 10. Unable to play purchased movies or prime movies (no charge) on either my new computer or may Samsung Smart TV. Chatted with Amazon "Tech". Advice was to pay $5.00 to Just Answers. This is a ripoff site. Plan to file written complaint to Amazon describing this unsatisfactory service. If this cannot be resolved I will not renew and not purchase $2, 000 to $3, 000 of merchandise per year.

I have been waiting almost a month for my refund of 1, 739.50. I have called so many times I have lost track. Been a member of Prime, and do 90% of my shopping through them. Why would they risk it? I have been thru the same speech over and over again. I pretty much know their names and feel like they're family now! Should invite them to Thanksgiving Dinner? All I get is, we have no idea why your refund in stuck? Really? Amazon is a multi-billion dollar company. Does anyone know how I can get my money back? Very frustrated consumer...