Amazon
Reviews and Complaints

I am a member of Amazon Prime and one month I noticed a charge of $14. 95. I checked back the previous 5 months and the charges were billed to me without my permission. I would not buy Audible anyway because I can access this service with my Prime membership. I have not been able to use my phone for a while or I would have contacted sooner. I am requesting you stop withdrawing money from my account and reimburse me all the monies you have taken without my permission. Sincerely, Cheryl K. Dubuc [protected]

I recently cancelled my Prime membership to find that I was paying twice, once to amazon.co.uk and once to amazon.com.
I have been corresponding with amazon.co.uk raising a complaint which has received the template response of "I have checked with the details of the issue and I understand that you want to know the details of our complaints procedure and I am sorry to know you feel that our previous correspondence has pointed you in direction of contacting Amazon.com. I would like to inform you that the Executive Customer Relations Department is the most senior department to which a complaint may be raised in relation to Amazon.co.uk. As such, your correspondence has been treated as a formal complaint. This department liaises with customers on behalf of Amazon's most senior executives".
How can I raise a complaint with Amazon Inc? as the answer is inadequate.

Hi, on Aug 19, 2018, around 9:00 PM I contacted Amazon Brazil to ask for more information on how to send a book from the Kindle store to my husband's Kindle device. The chat operator was rude and unprofessional, either the answers were lousy short or he was patronizing me.

I asked him to register a suggestion for improvement on the topic, as he told me I would receive an email showing that the suggestion was made in my name. I never received the email, leading me to conclude that he didn't do what he promised.

I felt really bad about it, I was very disappointed with Amazon. And I would love to see an action in this regards. A screenshot of part of the conversation is attached to this feedback.

Thanks.

Order id [protected]

I am a loyal, solid, amazon prime customer. I place many orders with you monthly & am generally very pleased with amazon prime, your excellent customer service & follow up if any problems exist. Thank you. I have never had a problem with returns & you are always prompt & courteous. I have until now, also never dealt with a foreign chinese company on amazon before & can now see why I avoid dealing with them like the plague. I want a full investigation. Please look at my last half dozen orders from junlan, ningmi, ohoo, & then 'icooltech'. They are for performance fitness work out clothes. I am a professional athlete & certified uspta & ppr tennis pro for 28 years & am used to dealing with quality products such as nike, adidas, etc... Against my better judgement I ordered about a dozen products from the companies just mentioned. I am a men's large for shirts & tank tops & very true to size. The products sent to me in a large were all the size of a men's medium by us standards & I can see now that I am not the first of hundreds, possibly thousands of similar complaints. I had to send them all back, a lot of wasted time & effort & will at least say for the most part, no problem with being offered a ups return authorization.in my opinion the products were mis represented by incorrect us sizing compared to chinese men's sizing of similar products. This return circus is time consuming, my dime to the ups store & aggravation I don't need. You will agree. This icooltech company would not send a ra. They were the only company who on their return authorization sight did not offer 'incorrect size sent' as a valid reason for return. Please check their competitors. They informed me it was not cost effective, really? For who? 1st response, "would I take a 20% discount from the full amount of what I paid"? Really, I wrote them back explaining "unacceptable" & would like to forward this e mail correspondence to you at prime & please ask for a full investigation (or you can please dissolve my prime membership) I don't have time to negotiate this back & forth. I accepted their last request for a 40% reduction of my 100% already paid for bill. Fair? Hardly,... But i'm done with them & exactly why I want other prime customers to know exactly what they are dealing with when buying foreign, chinese men's fitness clothing products. Every other company I listed was fair & I actually repurchased their exact products in an xl. Icooltech has not offered an r/a. I simply want other customers to be aware of this & have you look into why we have to deal with this bs. This is why I pay extra to be safe guarded as a prime amazon customer. I also believe in doing the right thing. I do not mind paying for shipping if in the wrong & very rarely write bad reviews. I want this looked into please. I will forward my e mail correspondence if you give an agent or case number & an e mail where I can send you my correspondence. You have an excellent company. I plan to remain a loyal prime customer for years to come, but when their is a problem I also expect a valid response. I sincerely thank you for your prompt attention to this matter.
Jack zdvorak
4826 sandy glen way
Wimauma, fl 33598 (usa)
[protected]@centurytel.net
[protected]

Dear Amazon,

I'd like to file a complaint with regards to a refund, that I still haven't received from Amazon and I'm not really sure why I haven't received it yet, as I have passed on all the information and evidence that they have asked for in emails, in order to process the refund, but I don't hear anything back. Here is some information to help you understand the situation, (please see the text below and attachments 😌).

On the 6th of August 2018 my Amazon account was stolen and fraudulently used for 4 transactions on Amazon US - the transactions appear on my bank statement in UK in British pounds as the following amounts - £37.45, £24.95, £129.74 and £93.49 - the charge descriptor on the bank statement is - AMZN MKTP US, (also mentioned on the bank statement is - AMZN.COM/BILL LU), furthermore the last 4 digits on the credit card that was used fraudulently are: 6921. The transactions were done on the 6th of August 2018 and appeared on my bank statement the 7th of August 2018.

The delivery address of the person who committed the fraud/theft as it appeared on my account is as follows:
Femi Oladinwe
‪41 Buxhall Crescent‬
‪London E95JU‬
United Kingdom

He changed my delivery address which normally is Mrs Mette Roberts,  ‪2 Rotherfield Crescent, Hollingbury, BN1 8FQ‬, Brighton, United Kingdom, into the address above and my phone number from ‪[protected]‬ to: ‪+[protected]‬, and my email address from [protected]@gmail.com to: [protected]@gmail.com, I hope this info can help you with the complaint.

The items that he ordered fraudulently, was grouped into 2 deliveries and had the following order numbers and tracking numbers: 
#‪[protected]‬ - ‪2417005‬
#‪[protected]‬ - ‪9908239‬
‪1Z301E190426929930‬
‪1ZX5Y7830440469586‬

I have tried phoning Amazon on the numbers that I have been given by customer service to communicate and to try and get the refund several times, but was informed on the international number for Amazon that the number was out of order, also I can't seem to use the second number that I received from Amazon, as it's for customers within US/Canada (and I'm based in the UK), furthermore Amazon's chat button doesn't seem to work at the moment either, so what do I do now? Please thanks for your help 🙏😌

Kind regards,
Mette Roberts.

It seems the longer I have Amazon Prime less things that are eligible for free shipping. That was the main reason I signed up for it. Also when trying to apply Free shipping codes off the internet I'm never eligible to use them.
The same goes for my Prime video. Half of what I go to watch they want to charge me a separate fee to watch.
Well you know what they say "Nothing is free" Amazon proves that even when you pay for free it's not free.

Amazon sends pop up ads to my cell on news sites blocking the news story. There is no means to close the pop up other than closing the entire page.

I answered the questions in the "contest" by answering Bill Gates founded Amazon, Amazon was founded in Russia and finally Amazon was founded in 2014. According to Amazon all 3 were CORRECT.

Amazon's contest must be monitored by Jeff Bezos since he is also devoid of character.

I want this terror attack stopped! I did not authorize these ads. My next note will be to several appropriate government agencies.

On my credit card statement there is an unauthorized charge from Amazon Prime Membership.

Transaction date of 6/23/18 Posting DATE OF 6/25/18

Amount of $14.06

Ref Number is 55432868174200254031584

This is an unauthorized charge and I want a refund placed on my card immediately.

I have been a good customer and now I am wondering if there have been other unauthorized charges that I did not catch.

Please acknowledge receipt of this complaint and the action you will take to correct your mistake.

Paula Otto
[protected]@gmail.com
[protected]

Contact information:
Amazon.com
Hello!
I am buying from Amazon.com for a long time, it is getting worse and worse
Last straw was my purchase of the drawer.
1. They dropped it downstairs (101 lb).
2. I have to pay $10.00 to bring it to my door, even I called many times and ask to put in my account to deliver it to my apartment door.
3. I paid $50.00 to the handyman to set it up, it took 5 hours to do this even before order it I did a research on how people respond to a set up and didn't by a cheap one.
4. He started with the base and in the end told me it'a a dent on the front of the one of the drawers.
it was already a done jobe, he took the money, and I just ask him to put a damage drawer the last, so iit is not going to be soooooooooo bad.
Then I called Amazon (they have a warranty (From A to Z) and ask them to help me with the discount or and the $18.00 discrepancies in the price, because I got the invoice for $99.00 (the cost of the drawer).
I spoke with a LOT of people, many calles, so many e-mail I have back and forth. They promise 10% off, then they ask me to send it back, I explain I don't want to lose money, wich I spend on delivery and set up, and in the and they refuse to help me and I have damaged drawer with the wrong price from $99.00 on the invoice I paid $128 and a change and just because I didn't by it in the store and didn't know about dant up in the front they making fun of me...
What is the warranty A to Z for?
Thank you
Lora

La Lalita9 Jul 21, 2018

Amazon located 410 Terry Ave North Seattle WA 98109 and Audible One Washington Park Newark, NJ 07102 stole intellectual property from Sean Diddy Combs and me. Hip hop series A Damsel In Distress audiobooks episodes 1 thru 16 were produced by actresses Vanessa Reyes Felicia Farraday and Adrienne Roberson in 2017, but never put on sale to be sold by iTunes and Audible. Amazon and Audible won't respond to Sean Diddy Combs or me. They stole our Television series ideas and intellectual property.
N

We recently placed an order for several items on Amazon.com on their prime day and got some decent deals. Cool it said wed receive our order the following Friday. Fast forward to the next day and our account says we need to make a payment revision. We look at our account and it says our remaining available balance is $18. Now we made about a $200 purchase on July 16, 2018. The reason we had to revise from what customer service told us was that the day we made our payment, at that moment our credit limit decreased! And it decreased by the amount that our purchase was. It was an odd amount. So now we don't get our order and we just have to swallow it. Their reasoning was that the credit bureau did it and Amazon has no say so whatsoever about our account. its hot as hell in Texas I needed my purchase! This is the type of thing that will make us NEVER MESS WITH AMAZON AGAIN! I WILL MAKE A COMPLAINT ABOUT THIS EVERY PLACE I CAN BECAUSEITS WRONG AND THE CUSTOMER SERVICE AGENTS HAVE NOT BEEN UNDERSTANDING OR HELPFUL. PASSING THE BLAME DOWN THE LINE!

They invented a chat app, but that's worse then before.

After the items have been returned to amazon for more than a week, I haven't received any refund, so I contacted them through the new chat app. T

They promised me a refund after I chatted with them the first time, but the refund has not been issued after a while, so I chatted with them again, this time they couldn't even track down the item with the tracking number, and asked me for my sensitive personal information ... I didn't feel safe to provid the information through a chat app, so they got angry and said couldn't help me .

And eventually, I lost my refund with Amazon...

I purchase the item on ebay but have not received it. When I informed the seller, I was told to wait a little bit. The order number is [protected]. I have subsequently requested for a refund but was told to wait as item may be pending clearance. It's been months now, and i have still not received my item or a refund. Recently I tried to contact seller at "[protected]@newfrog.com". But mail was bounced with error message "undeliverable". Thnak you for your help to send this message to the seller.
Wong Meelee (email address: [protected]@hotmail.com)

My Amazon account has been under review for the best part of 2 years, which means that I cannot sign into my account. Amazon have continued to take £7.99 from my account each month and this month they took an additional £7.99 even though I've tried to make it transparent that I have not been able to sign in.

I have also tried up to 10 times calling customer service, which only results in a new fresh form each time I call, therefore leading to me getting absolutely nowhere.

Amazon sent me a link to find out what is happening with the account, but it asks me to sign in to find out the status of the account, which is impossible to open because my account is on hold and cannot do so.

Can somebody please help me with this as I am trying to navigate every angle possible.

Thanks

Vernon Newcombe

Hi.my name is Elaine. I bought a beer mug transparent cup Las month from amazon.it supposed to arrive by June 14 .they said it's been delivered thru Canada post and . I haven't received my package yet.i want to know where is my package. I'm very upset because I payed for the shipping also.here is the tracking number. I want answer.LD042050215FR.thanks.

Amazon online selling company froud about customer refund amount ..
I ordered a moto E4 mobile phone Rs6848 in Amazon online selling company they are sent damaged item I ordered India made but I received China made then I returned this item on 22-june-2018 they are says that the amt will receive within 5days till now I can't receive that money customer people are saying I can't transfer that money we will send a check to you have to wait extra 5days now they customer care gays are telling we can't transfer the money you have to wait till18-july 18 then you have to wait extra some days like this

I do/did not -
authorize a membership charge to my credit card
request membership in amazon
want membership

this seems to reoccur - - and it is necessary to cancel my credit card. I want to be reimbursed. My cc was charged on 6/6/18. This has occurred before and amazon's answer is that i had previously been as member. It is a reoccurring behavior or amazon. It is unauthorized.
When i attempt to contact amazon to correct, i am sent to sites that are nor relevant.

customer service is horrible and does nothing to help a person who WAS a client. Ridiculous.

If you forget your password, and also change your credit card, you can't get back in after all that time you spent shopping without having to call the company, which does not sound like any fun at all, or having them call you while at work. Horible that they cant ffix something so simple. WASTE OF TIME!

The radio I received from the seller did not work. I asked for a refund and they refused (I even offered to send it back on my dime). So I opened a case with eBay and then the seller offered a replacement, but only if I agreed to close the case. Not knowing this was a scam, I did and of course, no replacement arrived. I contacted them several times and they said it was out of stock, so I asked for my money back (again, several times) and they have not responded. Because I was duped into closing the case, eBay will not help me.

Regarding two separate shipments, 9361289672090372784418 and 9361289672090374605612, the USPS carrier did not bring the packages to my house; instead carrier left PS Forms 3849 in my cluster mail box telling me to pick them up at the post office; Labels clearly stated "CARRIER -LEAVE IF NO RESPONSE; however, I was at my house all day both days, working on my front porch; the postal carrier never came. Shipping to one's physical address is of no value if the USPS does not do so. I have filed a complaint with the USPS Inspector General's Office (see attached); you should too