Amazon
Reviews and Complaints

Having ordered a product (book and CD textbook) with their own product code, they sent me the wrong item. I ordered again and paid for it a second time and again they still sent the wrong product. I ordered and paid for the product one last time, and again they sent me the wrong product. The codes were correct, and my order was correct but apparently their warehouse could not get it straight. When I told them to send me the correct product they refused until I paid for a fourth item. I now have $400 in merchandise that I do not want, and I still do not have what I wanted.

I made the mistake of buying a vhs/dvd unit through amazon and had it ship via fed-ex. I never got it. When the alleged driver came by he claimed to have given it directly to me. No signature and no verification as to who actually got it. Obviously, I am a thief. Even though I was in the hospital on the day the CLAIM they delivered it. This was all in mid-September and as of yet I do not have my order, I do not have an apology, but yet, they still got my money. It's just easier to accuse me I guess. Their delivery guy must be the most fantastic deliveryman on record. Can anybody, truthfully answer to any event, outside of marriage or birth, that has occurred more than a month ago? Their deliveryman claims he can! WOW! I sure hope my wife never develops a memory, she excoriates me enough every day now. I paid, yet I do not have my order. If, and it's a big one, IF Fed-ex DID deliver the package, who did they give it too? You tell me, what more could I have done? They didn't even bother to have the person sign for it. Seems to me that fed-ex dropped the ball on this one and amazon.com has been no help either. I'm just out of a lot of money.

I sold my books on Amazon for years. I did not sell a lot because of the competition. I can't sell a book for 1 penny. Just recently I noticed they made almost half or more in profit. Here is the scenario. I sold a book for 2.00. The buyer pays 2.00 plus $3.99 in shipping. The total in sales is $5.99. Now Amazon takes a total of $3.19. This is what they charge every time you sell a book unless you sign up for the monthly selling fee of $39.99. I don't sell that many books to pay $39.99 every month.

Now I have to deduct the shipping of $3.45 to ship. Subtract the postage fee of $3.45 and Amazon's fees of $3.19 and what do you get? NOTHING! What is my sale - O DOLLAR! Amazon will get their $3.19 regarding if you sell your book for $.99. I don't see how sellers make any profit on the .01 penny cost.

I spoke to an Amazon representative who first of all does not speak very good English and second who was not very helpful at all.

I closed my seller account. I will sell my books to a bookseller who is less greedy.

I placed an order for merchandise at amazon.com which totaled around $700.00
The next thing I know they send me an email saying they closed my account because my account was associated with another account or accounts! Wtf?
Yet! My bank account was still charged the amount of money that the merchandise came out to! I can't seem to get anywhere with anyone from the site. I've called the number listed and the people on the other end of the line tell me they will forward my name and number to the accounts department and that someone will get a hold of me within 24 hours! Bs! No one ever called me back and all I get in reply to my emails is an email asking my bank to contact them and virify that my banking info is correct. My bank said they do not do that and it's fraudulent. I don't know what else to do. It isnt every day that I can shop like that. I had bought early christmas gifts and I am left with nothing but the runaround from amazon.com.
Someone please tell me what I can do.?..?

I purchased this metal baby gate (specifically designed for top-of-the-stair use) and within 3 months, my 15-month-old was able to break a welded metal bar out of the gate. The hole it left was large enough that she could have fallen through down the stairs. It also posed a threat in that the jagged metal edge jutted outward at eye level and could have caused injury.

The parts that connect to the wall are also made of cheap plastic and should also be reviewed for safety.

Please encourage the company to recall these dangerous gates until they can get their method, labor and materials fixed.

Contact me and I can provide photographic proof -- my husband has not taken the pictures yet but we still have the gate.

Watch out!

Amazon changes your shipping costs in between when you view items and when you check out.

They add a dollar to the cost of each item without warning!

On a small order this amounts to a large percentage.

This is an unethical, sleazy business practice that should be illegal. I have sent a complaint to the federal trade commission. Hope they do something.

Punish amazon by not using their company.

We Bought a xbox 360 on 11th July 2010 and the Shopkeeper gave 1 year Gaurantee on it.It Stopped Working on 16th of July 2010.We Contacted Microsoft on 16th of July 2010.They Said to take it back to the Shopkeeper.The ShopKeeper(Vikrant)Did not replace the Product instead kept Denying that anything can Happen to the XBOX so soon.We left it with Him on 17th of July.Since then it has been with Him.He Has Done Nothing to Replace the Product or Give our Money Back.Infact he keeps Delaying it.The Product has been with Him for 1 month and now he is saying that we will have to Pay the Cost once they can find out the Problem and repair it.Since it has not been our Fault Please Take Appropriate Action Against Him.

I would like to say this: My Kindle is less than one month old (shipped 7/7/2010), and you have come out with a brand new and improved Kindle. Same price, better Kindle.

I am a 76 (on 8/6) year old retiree whose retirement account has been victimized by the banking industry. Now, I have the immense displeasure of having the owner of Amazon victimize me also. It took 2 gift cards and my savings to finally buy the Kindle, and what do I get? An old, out of date, no doubt discontinued version of the Kindle.

Words can not express my anger and disgust with you and your organization.

Would it have hurt your bottom line to advise me that if I waited a couple of weeks, I could get the new and improved Kindle? I doubt it. I am so fed up, that I am considering canceling my account with Amazon and never using this again. This is unconscionable. It almost borders on a scam.

So my feedback is this. Shame on you and whoever else is in charge there.

First thing I cant believe that a company like Amazon.com would hire people who cant speak English for telephone support for customer service. They also cant give information about packages they order. You are better to go to the direct merchants sight than to deal with Amazon.com . They are very Rude and can never give a direct answerer they are terrible If I was a consumer wanting to purchase anything I would not recommend Amazon.com you are much better off going to the direct store . I give Amazon a Failing grade for customer service F- I will Never to buy from Amazon.com ever again. I Write everyone possible to tell them why they should never use Amazon.com.

I entered my information into amazon's checkout boxes and hit submit. I received the confirmation emails, and went back to check on my order to see when it'd be coming in the mail. To my surprise, my account wasn't on record (bear in mind I had just made a purchase over 1, 000$ and was slightly worried) I assumed they were holding my account to verify the purchases with my bank. 3 days past and I called customer service, I was told there were 2 reasons for putting my account on hold:

1.)incorrect or incomplete billing information

2.)waiting further authorization

I verified any information I could over the phone with the customer service, they contacted an account specialist with my problem and promised a response in 24 hours.

Well nearly 10 hours later I received an e-mail from the account specialist telling me to "at your earliest convenience, have your bank contact us directly to verify some information" which is exactly what I did, I contacted my bank, who was very confused because amazon never tried to run my info through the system, and never submitted an inquiry to my account. None the less, my bank contacted them through the provided fax number, only to get no response.

One day later, I tried calling customer service again, telling them I've given solutions to both possible problems and haven't seen a resolution, I also gave them a heads up about the account specialist being unreachable. they forwarded my problem to the account specialist again, lo and behold 3 hours later I got the exact same email...

The next business day I had my bank call customer service directly, my bank's inquiry was also forwarded to the account specialist and this time, even 6 days later, has received no response.

Well I was worried, I called customer service again and was forwarded to an account specialist. To this day have not been contacted about it.

I called customer service again 10 minutes later and asked for an alternative way to contact the account specialist, they forwarded my problem to the account specialist and told me they only way they knew to reach them was by fax.

I sent a fax, but they didn't answer, I redialed 5 times, and still got no answer from the receiving party... that's when I figured something was up.

I created a new account, and called customer service to cancel my first order. (believe it or not, this was done in less than an hour)

My second account had a different email address and everything. I put all the same items into my shopping cart (due to price changes over a couple days this added 100$ to the total) and I submitted my purchase. I went back. and my account was locked... again.

I called customer service a bit more livid this time. I demanded to speak with a supervisor, I was told their was no supervisors available, and then was hung up on. Yes, they hung up on me after telling me there were no supervisors...

This time, my bank was furious, I had no problems with my card #, address, email, phone, etc. and they wanted to know why everything I did was put on lock down. My bank called amazon customer service demanding action and to speak to a supervisor, they were told there was nobody higher than them and they couldn't access anything.Well in 5 hours I received an email, my account was closed, because it was related to another account that was closed... but they couldn't tell me what part of MY OWN INFO that was related, wouldn't you be furious if you moved somewhere, and your new address was on a blacklist you didn't know about and nobody could tell you anything about it, well that's what happened to me.

I called numerous times, my banker was so kind as to sympathize with me and let me use their address (the purchase was for school books and school supplies and were necessary and needed ASAP) I made a new account, my card, my bankers address, a brand spanking new email not associated with any other email address before. STILL GOT LOCKED, yes this account also got locked, I called customer service 11 times that day, I was laughed at, hung up on twice, got told their was nothing they could do, got forwarded to the "account specialist department" 11 times, RECEIVED NO RESPONSE from them AT ALL. my banker was furious, they were apalled that their address was blacklisted for no reason, and they were given no reason as to why their address was locked.

One call stands out above them all, I called and immediately asked to speak to a supervisor, they forwarded me to a supervisor, a lady (a nice term for the creature on the other side) she said her name in an inaudible manner and told me my account was locked and there was nothing I, she, nor anyone could do. I threatened legal action (they were compromising my credit card # and a federal employees home address) and she blew me off regardless. I told her I was going to stay on the line until the issue was resolved. She said "I'd advise you to buy your books elsewhere" I was taken back by this statement as asked "do you seriously work for the company or is this some prank number to call for customer service?" I was told to "watch what I say"... she said she would forward my problem to the account specialist department I stopped her there, I told her I didn't want any of my info reaching those idiots because I haven't gotten any service in return. she told me again to watch what I say. she put me on hold for 5 minutes, in the middle of my sentence, then returned and said "sir, are you seriously willing to stay on the line because I'm not going to do anything about it"

needless to say, I hung up.

My banker also called, talked to "jim" gave some info regarding the problem, he was pretty helpful, until 48 hours later we DID NOT receive any response, so she called and asked to speak to "jim, the team leader" and was told nobody by that name worked there. so there you go folks, your credit card info is in the hands of someone who won't even tell you their real name, but they have your card # and address and everything. and if there's ever a dispute, you'll never get anything solved because they will waffle around until you leave them alone. I did my business elsewhere, I had to spend an extra 100$ but the service was sweeter then honey. and definitely worth it.

I ordered a book online from Amazon.co.uk and it's been 15 days! Can you believe it? I didn't go to Amazon.com just fro to get it faster and went to Amazon.co.uk but I regret it now!

If you order something from Mars, it would arrive by the 5th day at the latest. They can't even provide a tracking number and I don't even know where my order is.I'm totally dissatisfied with their service. Such a long wait time.

I will never ever order anything from Amazon.

Amazon gave out my address to people that I try to order dvd 's and they return them.I realy did want those dvd. My Name is Also wrong I Try to contact them Ihad no luck. my name is Katherine Harm my address is 729 16th Street Port Huron Michigan 48060 Phone n0 is [protected] .I would like it very much if amazon would check into This.If They Can, not fix this wii cancle my account threw Amazon . I hope you can help me with this. Thank You. kATHERINE hARM

I ordered a book online from Amazon.co.uk and it's been 15 days! Can you believe it?

If you order something from Mars, it would arrive by the 5th day at the latest. They can't even provide a tracking number and I don't even know where my order is.I'm totally dissatisfied with their service. Such a long wait time.

I've been a seller on amazon.com for 7+ years, selling books and CD's. However the last few years it's not really been worth continuing this line of sales. They charge $35.00/month for a pro-bussiness account. We called over 3 months ago, to close our account.
1st call: well you just can't delete it without notice, please put your account into vacation mode, so any sales that might be in process, etc don't get messed up, wait 2-3 weeks then cancel. Of course, another $35 to amazon.
2nd call "2nd month". are you sure you checked the right box to delete your sellers account? Please do it again. Of course, another $35 to amazon.
3rd call "3rd month", somehow no longer in vacation mode, wants us to wait again... UGH! no thanks; well ok here's what you need to do. go to your listing page, max 25 items, indivually select delete for every item on that page. hit go... now wait 15 minutes for inventory system to recognize the update. now go to 2nd page, and continue.. for 3000+ items...
my resonse: this is totally silly, why can't you just delete my account..
answer: we will sir, AFTER you delete all 3000+ items.
my resonse: that will take me all night
answer: well it took you a long time to enter them, it should take you a long time to delete them all.
I also told, until you spend whatever time is necessary, be it all day, or all day & all night and follow all our rules, indivually delete you 3000+ items, we will continue to charge your credit card $35.00 a month, and there is nothing you can do about it.

sent them several not so friendly emails about how unfriendly they were to anyone not wanting to continue doing bussiness with them, and I was somewhere around deleting item #125 of 3000+ and magically all my items were deleted. Of course this was after insisting to talk to a manager several times, and being told, none were available to talk to "he did say that its not that one wasn't available right now, it's that none are available for you to speak to, implying, no manager would ever call me back".

after this experience, not only will I never sell on amazon, I will also never place an order of any kind with them.

The business seller, MMA One Stop Shop, sells MMA gear on marketplace sites such as Amazon and eBay. One of their items, a set of boxing workout DVDs, were listed as "Boxing Workout DVDs, 2", on Amazon. Underneath you could choose '1' or '2'. However, selecting either of these numbers does nothing except change a variable called 'size' on the page, which does nothing. No price change, no image change (the product images do not even match the product so you cannot compare). The product description then lists what each DVD contains.

The problem lies here that the title specifies 2 DVDs (DVD in the plural sense, and the actual number identifying 2), and there is no where on the page that suggests otherwise. So I order the set, cause I want to save an additional $7 then buying each one separate, and instead I get one DVD case, which I opened thinking there would be 2 inside. Nope. After contacting them quite a few times, they are unable to comprehend how poor their product description is of this item. After even notifying them of this problem in the first email and asking for just half the refund and return of the disc (as I would of never bought just one from them because they are charging more for one disc compared to other vendors), they will not help in any way, even after ADMITTING their product description was posted incorrectly. In one of their following emails after changing the page, they stated that 'they hire someone for posting the products' and do not admit it is their fault. I'm sorry, but in order for someone to post a product for you, you still need to give them all the information and then you have to review it, which means you are still responsible.

So after admitting it was wrong and then stating they didn't do it, this is one horrible company. They then changed the page, but fortunate for me I saved the web page in its original form, and am currently in a dispute with Amazon over it. Hopefully I win, but either way I want this story at least to be released out on the web in hopes it'll make someone aware of the type of ethics this business has.

Someone stole my Amazon user and password, and was able to change today both my password and email address on this site.

After this change done by a thief, Amazon sent to me an email saying that both information were changed ... and if that was not from my request, to reply to their email.

Replying to this email went into a mailbox that does not accept incoming mails !

Once contacted by phone, the company was only able to tell me that they were transferring my complaint to another department which would call me back within 24 hours !

I am still waiting for this call.

I had to call the credit cards companies that I thought could have been registered under this Amazon account, to cancel these cards.

The hacker had already used one of my credit cards on Amazon, and I am now receiving emails from Amazon saying that my "Transaction has failed" ... this is strange since my email address on Amazon was supposed to be changed by the thief.

My computer does not seem to have been hacked, no spyware nor virus found here ... thus I have the impression that Amazon was attacked and my account information was stolen there. Some real feedback from Amazon would clarify.

I will probably never use this website anymore.

So here is what Amazon taught me as a seller.

1. Buy an expensive item from a seller on Amazon and set shipping as standard-- avoid tracking or any of that.

2. Receive your item and enjoy! Free gift!

3. When the date that the item was "due" to arrive, log on to Amazon.com.

4. Write a complaint because, "you did not 'receive' the item."

5. Enjoy your refund!

It does not matter if the seller has a receipt from the post office proving the shipment. Heck, the seller could have videos of him or her sending the item(s). The seller has to prove that you, the purchaser, actually received the item!

Enjoy your free gift and extra money! Give it to them sellers!

By the way, I am an honest person and I would not do this. However, this is the TRUTH about Amazon and their "policies."

Buyers at amazon beware! There are lots of other opportunities on the web to get the same product. It might be a little more, or not, but you will get what you order, and in a timely manner. Amazon is a one track business. Get you order/money, and forget about satisfying the customer. I order a text book over 3 weeks ago. Headed into 4th week of classes w/o the book. Amazon claims I have to wait another 2 weeks to file a complaint, and refuses to contact seller to verify whether shipped or not. I have tried to email the seller numerous times, w/ no response. Since the seller refuses to respond, it can be assumed she failed to ship. I can't cancel the order, or credit my acct. Until amazon contacts the seller in 2 weeks, and waits for a reply. Why won't amazon contact seller now. Save us all a lot of time. Meanwhile I have been charged for the book, now must write amazon's charge account why I won't pay (Why should I pay for something I did not get.) amazon claims the seller is their customer, too.in short, they won't take responsibility for bad service. I have to do all the work; contact credit card acct., contact amazon repeatedly to try to end this bad service. Do yourself a favor avoid buying on amazon!

I had made a purchase at Amazon in August 09. When I received the package, I found it was broken. On 10 Sep 09, I sent an email to its customer service and the link to packaging service provided on the website. The latter has never replied my email. But customer service staff immediately promised to send me a replacement. I believed that this was quickly solved and went on making another purchase at Amazon subsequently.

The replacement had never arrived. On 25 Nov 09, I sent another email to customer service staff and they promised to send the replacement again and asked me to wait till 31 Dec 09. Again, the replacement had never arrived.

Having seen people from other fourm suggesting to write the complaint in the Amazon forum, I followed the advice as this worked for them and might work for me too.

After posting my complaints, I did immediately get contracted by Amazon staff. So as countless and abusive cyber-bullying by multi-role playing accounts.

To my surprise, these multi-role playing even disclosed some private conversation I had with Amazon staff which I have NEVER disclose in this forum. These accounts would post more than 60 abusive messages to me on a given day.

These accounts were not only doing this to me, but also other customers who made a complaint about Amazon in the forum. These multi-role playing accounts would belittle customers in different ways:
- asking customers to 'buy a brain from Amazon'
- accusing customers of making a fraudulent payment with their credit card
- calling customers names - e.g. dummy, complaint professional, crazy, smoking pot...

Here is a post I found from consumeraffairs.com which is related to the above cyber-bullying incident.

http://www.consumeraffairs.com/online/amazon_p2.html
Phillip of Houston, TX September 19, 2009
This may be frivolous, I won't know until I inquire. It concerns the discussion forum at Amazon, not the business end of things. One mysterious person has been creating many accounts in order to anonymously stalk, harass, insult and slander participants. He also steals identities (including real names) in order to impersonate them. Initially Amazon did little to nothing, and recently has been deleting post in which one complains about the harassment (with proof of the multiple accounts and identity theft). It is possible but not certain that the harassing poster is an amazon employee. In either case, can anything be done, legally and otherwise?

If you are a customer going to make a complaint about Amazon purchase in the Amazon forum, you will have to be prepared yourself for non-stop cyber-bullying.

My opinion and review... I own a 2005 lincoln navigator, which this item is suppose to fit based on the check if it fits drop-down menues. Since this item was suppose to fit I ordered it, took my 2005 navigator to a professional (Local) hot rod shop and was told the bad news (This doesn't fit) after all the oem parts had been removed and new ones were attempted to be installed, and worst yet they (The hot rod shop) contacted gibson about the headers and were told that the (D) port heads my navigator has (They don't make headers for)? So, after $1050.22 in labor and new gaskets to replace my factory parts I found out I have to return this item and still paid for labor and parts for something I should never have been sold. I have currently been told by amazon.com (Through a complaint response to the better business bureau (Now) that they amazon.com will not pay the labor even though a representative from amazon.com initially said they would pay it... At this point I have had to contact other legal parties to investigate and spoke with gibson performance (Who amazon.com says built the listing for their website) even though amazon. Coms listing says "ships from and sold by amazon.com." gibson performance is looking into the matter but would not confirm "if" they will repay the labor? I would not have ordered the part if I knew it did not fit. Item discription and or "will this fit" should be updated to reflect what "will actually" fit "... To this day the (2005 lincoln navigator is still shown to fit for these headers)? And doesn't make any remarks specifically not fitting this application... Don't take a chance, go somewere else to make the purchase (Not online), somewhere that stands behind it's listed products and will make it right when they are wrong (Especially when they said they would make it right from the begining)... For a multi-billion dollar company $1050.22 may not be much, but for the average home in america this is not something you can just say"oh well!" I hope this is not a trend nation wide (Or) world wide? I have ordered with amazon.com in the past with great experiences, but this one takes the cake. I will re-think every purchase now and feel unsure about every purchase.