Menu
For Business Write a review File a complaint
CB Online Shopping Amazon Major delivery issues with amazon. Driver ignoring our location!
Amazon

Amazon review: Major delivery issues with amazon. Driver ignoring our location! 4

V
Author of the review
6:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order placed on September 19th, promised delivery September 21st. On September 21st it was "out for delivery" but never made it. On September 22nd it was also "out for delivery" together with another order, which was placed on September 21st (Prime one-day delivery) - both items never arrived. September 23rd both items were "out for delivery" again, now together with one more item (order placed on September 22nd, again Prime one-day delivery). I was tracking the driver's location - he was in our neighborhood, just several streets away from us. Approximately 30 minutes later I tracked him again and he was already close to 20 miles away! So one of my orders was out for delivery 3 days in a row, another order was out for delivery 2 days in a row and one order was out for delivery one day and none of them were delivered! I spoke to amazon customer service and the person could not help me with anything, just kept saying 'it's still out for delivery" while driver was already close to 60 miles away from our house. So I ended up canceling two out of three orders and I'll wait to see if the driver actually shows up today with the last item (it's "out for delivery" again) and if not I will cancel this item as well and then will be canceling my Prime membership, which I've had since 1999. Having multiple items on a delivery truck for up to 3 days and not actually stopping by and delivering them is unacceptable and the driver needs to be fired for simply picking and choosing which places to deliver and which places to ignore.
Order numbers are available upon request.

Update by Vlad S.
Sep 24, 2020 10:52 pm EDT

UPDATE: Today was exact same thing! Was tracking the driver - he was on our block! Then system updated with "Your package is running late"...I confronted the driver who said he does not have my package! What kind of game is amazon playing? I'm done!

4 comments
Add a comment
T
T
T Wise
US
Sep 25, 2020 7:00 pm EDT

Happens to me all the time! I hate it, but complaining doesn't help at all. Amazon is getting too big for it's own good.

S
S
11ShaRon11
US
Sep 26, 2020 6:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

same issue here-although I have ordered a zillion times-new expensive fleet of trucks do not have gps-terrible

K
K
kvis
US
May 02, 2021 6:33 pm EDT

Why haven't you quit yet? So many others out there that are not leftists. Got it? They don't care who they hire. Diversity does not work. they hire anything. Never had a problem, because I never had Prime!

C
C
Checky bk
New Orleans, US
May 03, 2021 12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Get a lawyer, get a lawyer Its the only thing they understand. Don" just complaint Every one get it together
on ZOOM make a web site for all of the complaints . Then spend your money on a good thing together .
I do not use any of those thieves . The drivers are the bigger thieves also.

More Amazon reviews & complaints

  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
    Click up if you have successfully reached Amazon by calling +1 (888) 280-3321 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (888) 280-3321 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number
    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
    Click up if you have successfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-2992 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number
    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
    Click up if you have successfully reached Amazon by calling +1 (206) 266-4064 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-4064 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number 3 3 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number
    +1 (514) 209-0984
    +1 (514) 209-0984
    Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number
    Corporate And Digital Communications
    More phone numbers
  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Amazon contacts
Amazon Category
Amazon is ranked 1 among 1606 companies in the Online Shopping category