AMPM.com’s earns a 1.4-star rating from 78 reviews, showing that the majority of convenience store shoppers are dissatisfied with shopping experience.
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customer service
Am pm advertise the scratchers to win free things while checking in. Today I went to the am pm on candlewood and paramount to get my free cookies. The cashier was rude while doing the transaction, but what pissed me off was the fact that at the end he told me I'm not allowed to grab more than on item next time. Then I informed him that the rules said I...
Read full review of AMPM.comManager's customer service
I went to the the Acro AM PM on Lankershim and Riverside, in North Hollywood, CA, on September 23, 2015. I was standing in line and a gentleman was before me. There were 2 employees who were behind the register, Maria the manager, and Norma. They were arguing behind the counter, in front of the gentleman and myself. He waited patiently for them to finish...
Read full review of AMPM.comrude, nasty customer service
I would like to register a complaint for the Very Rude customer service I received at the service or Gas station (Arco am/pm 81424) on Ramon Rd. in Cathedral City Ca. on 07/26/2015. After filling my tank with gas I tried to get a receipt from the pay station and it prompted me to use another pay station, so I went to another and was instructed to do the...
Read full review of AMPM.comfull cup of ice
I see changes have be made when it comes to purshasing a cup with just ice, too my surprise i had to pay full price. And if that wasnt enough i learn at the next stop at in arco ampm to get more ice with my cup of ice i had already purphase i was told i had to paid full price again for just ice...what a sad situtation for a customer to come in and paid for price just for ice. I use to work as a manager for arco, and the customer were the most important thing to me, and i knew they were the ones that would bring profit and a smile with happiness to the store knowing someone did something for them other than just rob them of money.
equiptment not working or available
The parent company needs to know that they are not well represented at the above gas station. This station frequently has broken gas pumps, no rest room available, cash kiosk out of order and customer must go inside and ask clerk for paper towels and a squeegee to clean their own windows. Not a friendly business anymore. This station used to be well run and...
Read full review of AMPM.comwon't honor posted price
I tried to purchase a pack of Marlboro cigarettes at the price they had posted on 2 signs above the display. The store clerk told me that was an old price and ripped down the sign...the other sign was still there. I told him that by law he was supposed to honor the price posted. He then ignored me and helped another customer. I waited, and repeated that I wanted them at the price posted, and pointed out the other sign still there. He ripped that down also. He told me he wasn't going to sell them for the price posted and tried to ring them up at another price. He said he doesn't know anything about the law... he also doesn't know anything about good customer service and suspect he doesn't care. I told him that I was going to make a complaint.
This girl Tiffany sucked my dick in the bathroom & charged my credit card for some Jordan 12s. When. I approached & her about her actions she replied, "thats what I do, we all do that [censored] here. Got a problem?"
Rude personal ...manager.tell me to go to my country for my language bad service o go there everyday the manager screm to the customers
I am 76 years old and don’t drive a lot the AMPM in my area seldom have any of the advertised deals or rewards I win on the app in stock! I had several things expire before they were available near me! HOW Disappointing!
Jaime Rosa terry very great costumer service
New owners close store at 10 pm now will be closed the while week horrible service didnt have ciffee i reallly miss the old owners now store is falling into disrepair horrible this store is on first street in burien wa please being back the great service we are used to
The clerk at 911 inland empire on Milliken in Ontario California wanted to charge me 25cent a creamer when I was buying coffee on 11/13/22 at 11:21pm and he was really rude
verbal abusive manager
Hello. I was a employee for Sammy Venture (AMPM) for a little over a year. My manager Susan Subia has been one of the worst bosses I have ever worked for. An old employee left a bucket of gas by my register and I got sick and I got in trouble. She made rules just for me but no one else. She has yelled at me telling me I am a bad person a bad mother when I...
Read full review of AMPM.comcustomer service
Wednesday night May 18th around 11:20, I stoped by arco at Pump # 2 to fill my tank with $10 worth of unleaded plus gas. I approached quick pay station # 1, which was directly behind pump # 2 and I was prompted by the quick pay station to enter my pump #, to which I entered # 2 the Station then prompted me to insert $10 into the slot which I did, the...
Read full review of AMPM.com and 1 commentpump caliberation
I filled gas in my 1998 Toyota Camry LE which has a gas tank capacity of 15.4 gallons. I had enough gas in it and the "low gas warning" light had not yet come on. I estimate there was more than 1 gallon of gas in the tank. However, the pump recorded dispensing 15.418 gallons. This amount is in excess of the empty capacity of the gas tank! I paid with a...
Read full review of AMPM.comcustomer service
To whom it may concern, My name is Don LaMora and I have been a loyal customer with ARCO Am/Pm gas stations since 1996 when, I moved from New York to California. I had an unusual experience on 02-25-2011 at approximately 1700 hours, (5:00pm) at your fueling facility located at 735 E street in Chula Vista California 91910, adjacent to the Chula Vista...
Read full review of AMPM.com and 3 commentsthey took my money
I went to AM/PM at 3:25-3:30 this morning (March 2, 2011) to get gas before work. I used the machines there by the pump to pay as always, using cash. I used one side of the machine, it kept on spiting my 20 out so cancelled that out, went to other side and tried it. it did it again but this time the screen said to take your money out. OK well the machine...
Read full review of AMPM.com and 3 commentsarco am/pm & bp consumer relations
This is pretty trivial - I go to the corner BP AM/PM daily. I purchase 100 oz of coffee in an AM/PM cup, for my husband and I to share throughout the day.
This is also where I purchase gas, cigarettes and beer on a regular basis.
Every couple of days I take a out a small donut bag with sugar and creamers from this "Convenience" store so that we can put it in the coffee that we've purchase daily from this AM/PM.
We were advised that we must add all of our sugar/creamer while we are at the store. Considering I use splenda, my husband uses sugar, he likes a certain flavor creamer, I prefer another - combining ALL of it there into the 100 oz container, is NOT convenient.
Nor is it convenient for us to leave with 3 or 4 sugars and creamers for 100 oz of coffee.
When I called the corporate consumer affairs center about the lack of consistency from one AM/PM to another, I was advised that each individual franchise can make those limits. They then compared themselves to a McDonald's Franchise!
I indicated the correct comparison would be with 7-11. However, the point was mute, since the BP consumer affairs dept does not comprehend branding recognition.
Good Luck BP with that gulf thing - My prayers are with all of us who have bigger issues with you than how much sugar and creamer you'll dispense.
The complaint has been investigated and resolved to the customer’s satisfaction.
LOL i'd like to see how u would act if you were in a situation like that. Im sure u would be upset An ###? yup your right i did act like one. common courtesy would have been for the lady who took my money, tell me before she took my money that i could not back in. Then made me look like a FOOL when i went to pump my gas and no gas came out and then had to go back anf GET MY MONEY, SO YUP I DID ACT LIKE AN ### :) ppl who treat u like one deserve to be treated back like one. Customer service is all out of wack in Los Angeles thats why there are so many "###" out here.
THIS IS A COMPLAINT! Today around 5:50 PM I went to an Arco gas station that was on florance and figueroa and was VERY packed because the price for regular gas was $4.09. I was HIGHLY upset when i backed into a pump went in line that had over 10 people waiting in line, paid the lady went to pump my gas, then the security guard comes up to my Husband and tells him we cant get gas because we backed in. I have NEVER been to ANY Arco gas station where you would have to wait in line for a pump! There was NO sign where the "line" to get to a pump that said anything about having to wait in line. The security then pointed to a suign that usw VERY small and ALMOST on the GROUND that sauid "No backing in" If the lady who took my money knew this why did she take my money in the FIRST PLACE! i left asnd didnt even get ANY gas. This was very unprofessional and i have been going to Arco gas station for over 10 years.
faulty cash payment machine
I paid $20 in the automatic cash machine at this gas station but the machine registered it as just $5. I immediately when in and explained this to the the attendant. He asked me to give this in writing on a paper and asked me to come back on the next Friday afternoon as that was the day the cash machines are opened. On Friday, I was asked to come back on...
Read full review of AMPM.comcustomer service
Im new to clovis and I went to the gas station and by accident entered the wrong way and the cashier looked at me with digust and with my hand a gestured that I was sorry. as I went to go pay for my gas the cashier she started going off on how a car almost hit me for going the wrong way. I told her oh I know sorry and that I appologized to the other driver, but she just kept going on and on and I told her once again to please stop already that I appologized. She turned around and handed my money back and I told her what she was doing and she did not say anything, I asked for her managers number and she would not give it to. told her I would get her manager numbers later. So I left. What kind of customer service is this for this lady to keep telling me on and on and scolding me after I have appologized and getting in my face, and for turning me away as a customer. I am sorry she is unhappy there and also word to the wise its not smart to smoke outside around gas as she was.
The complaint has been investigated and resolved to the customer’s satisfaction.
I won a candy bar on your app and when I went to redeem it the cashier had a attitude with me telling me he doesn't like those apps cause he got to type in alot of numbers so he didn't do it, so I left the store and didn't get to use it
I'm always over charged for merchandise. At the window after the door is locked, i am unable to receive service if i use my E.B.T card.
You and me both. I had a group interview at AMC 12 at Victoria Garden's in Rancho Cucamonga, CA. There were 2 cuts. The first one was we had to sell stubs which most of us passed. The second was personality questions. All the people who aced at second cut in my opinion were asked to leave and they kept all the girls that looked mediocre and bimbo-ish.
stolen money
I was on the way home an I needed gas so I stopped at AMPM on 9th Street in Modesto, right off the freeway. I put in $10 in the machin like I hae done hundreds of times. I received no gas ad the attendan would do nothing about it. She just laughed when I told her to cll the help line or her boss. I had kids in the car and was in danger of running out of ga...
Read full review of AMPM.comignored
I thought cool I can get gas here at this gas station on brookhurst and cresent on the way home. Boy was I wrong. I walked into the store to pay for the gas I wanted and the person behind the counter (Erica) totally ignored me and decides to fill up her register with the rolls of coins and talk to the other employee (Gabby) instead. So I got mad and left. IF IT WASN'T FOR THE CUSTOMERS, THEY WOULDN'T HAVE A JOB. I went to the other one down the street out of my way and they were way nicer. Euclid and La Palma.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have an entire list of things. i work at this facility.
I work by myself every shift, there has not been a schedual up for 3 weeks, she has a guy from india working there right now, he is usually there for 12 hours, and i am lucky to work 3 days a week. i get paid in personal checks, i recieve no pay stub, she does not provide all the necessary equiptment to keep the facility clean. she does not hang all the promotional signs up. the list goes on and on.
i work at a am/pm. i try to be really nice, but those people just sound stoopid! and they may have been doing shift change and been unable to help you at that time
bad customer service
Just recently I was at an A.M.P.M off of Ynez and Rancho California Rd in Temecula. There was a woman wearing a name tag saying "Assistant Manager Kimberly", she was extremely rude. I was in the process of receiving my change from the clerk and couldn't help but notice how loud she was yelling at another employee. Kimberly told not asked the employee to...
Read full review of AMPM.com and 12 commentsAMPM.com Reviews 0
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Overview of AMPM.com complaint handling
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AMPM.com Contacts
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AMPM.com phone numbers+1 (800) 333-3991+1 (800) 333-3991Click up if you have successfully reached AMPM.com by calling +1 (800) 333-3991 phone number 0 0 users reported that they have successfully reached AMPM.com by calling +1 (800) 333-3991 phone number Click down if you have unsuccessfully reached AMPM.com by calling +1 (800) 333-3991 phone number 0 0 users reported that they have UNsuccessfully reached AMPM.com by calling +1 (800) 333-3991 phone number
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AMPM.com emailswebassure@bp.com100%Confidence score: 100%Support
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AMPM.com address4 Centerpointe Drive, La Palma, California, 90623, United States
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AMPM.com social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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