Apple review: Apple card

I filed a complaint with the BBB.

I disputed a purchased made with this card because the product had significant problems from the start. I worked with tech support from the beginning in good faith to make it work. They blamed Apple for their own product not being able to work with homekit! It doesn’t work that way. This dragged on for many weeks. When it was clear they could not make their own product work I told a manager I wanted to return the product and she would not let me. They would not even let me speak directly to a level 3 tech support. I researched a replacement product and packed up their product. I disputed the purchase with Goldman Sachs and let them handle the charge back and product return. Instead, they denied my dispute several times. I wrote a 28-page narrative with screen captures and emails supporting the entire encounter. I also sent them information about the Uniform Commercial Code and implied warranties. They have no understanding about products that are not fit for particular use. After one year of disputing this claim, and trying to help them understand what happened,

I’m done. I canceled my Apple Card.

Unfortunately for Apple, I still had some payments left on some purchases. I refuse to make any more payments to Goldman Sachs. I tried speaking to managers. No help. I tried talking to Beth Johnson. She wouldn’t take my calls or return my email.

GS is not interested in doing the right thing. I’m not trying to get away with anything. I have almost perfect credit; 838.

I am not trying to “stick it” to Apple or GS. This is a merchant issue but GS has been a roadblock and totally incompetent in managing this Apple product.