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Apple review: Apple id recovery

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9:45 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

The process for recovery of an Apple ID account is ridiculous. We tie our lives to our devices and this ID. We use the same ID from device to device for years. I’ve used mine for 14. I have my entire life in the cloud and even though I have my password and the email attached to the account, I can not access it because of the multi factor identification process when buying a new device. My old device is broken which forced me to buy a new device. I am charged for my upgraded iCloud storage but can not access it. Not even to cancel the subscription. Apple has not offered any other verification option. They have emailed me at the email on the account. I have confirmed the emails yet that’s not enough. I can provide verification but Apple will not allow me an option to verify in any other method then via a code sent to a phone number I haven’t had in years. I should not have to go through this to access something I pay for. I will dump Apple as soon as I recover my account so I can offload all data I have stored. After 14 years of loyalty, Apple has lost another client. I do not expect any resolution seeing as the resolution percentage is a pitiful 18%.

Desired outcome: Account restoration

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