Arby's
Reviews and Complaints

I contacted Arby's in Woodstock, VA and spoke with Jamie or Janie. I work for a local hospital and was calling about one of her employees and their work-related injury. She was rude, disrespectful and short with me. She in no way was helpful and told me she’s busy and someone will contact me. I understand she’s busy but that is no way to speak to anyone especially if you’re a manager.

I went to the Arby's restaurant last night located at 3780 North Federal Highway in Lighthouse Point, FL 33064. It was a very rainy night and as I went through the drive thru I did not see the big pot hole as the puddle covered it. I had to make a hard right to get out of it. I have a new car; I hope there will not be a problem.

I ordered a Turkey Breast Bacon and Ranch sandwich. I brought it home and took a bite. The bread was stale, the turkey tasted foul, the bacon was limp and must have been from breakfast. I arrived at 5:51 pm. The lettuce was limp.

I had to throw the sandwich out. My stomach is suffering the consequences of one bite, Very disappointing.

Sincerely,

Sandy Wright

Please make it easier to access your offers. Maybe because I'm over 70 this is more frustrating.

I created a profile and get offers in email, however lately its "redeem online". When I try to do that, it wants me to enter a restaurant. Ours is in Hamburg, PA and doesn't show up in that listing. It says you can get a code to use at the counter but not true if your local Arby isn't on the online list.

We visit Arby's every week and again yesterday but two of the staff there looked at my phone and weren't able to help me get the code either.

BTW We have many turkey farms in PA and hope you can find some here to resume providing the sandwiches my wife misses.

At about 10:45 am on October 4th 2022, I ordered a beef n cheddar meal from the Bremerton Arby's via the drive thru. What I received was a practicaly inedible sandwich consisting of a bun, meat, and a slice of cheese only. Normally a beef n cheddar sandwich has both the cheese sauce and what the online menu describes as a red ranch sauce. The sandwich was very dry and tasted stale.

Went to Arbys on West Henrietta Rd in Rochester, NY on 10/04/2022. Ordered 4 for $10 Arbys roast beef sandwiches. The top of my receipt is ARG-00816-NY-Rochester.2911 W Henrietta Rd 14623. Paid $10,80, got home and these sandwiches are horrible, mostly all bun! Tried to call them but no one answers [protected] and NO mailbox has been set up for a message. Tried to do a survey but their store number would not go in! Janal was our server. We were there at 10:54 AM. Order ID AAALNK4AAGAC. Will NEVER go there again!

My address:

Deborah Benge

1101 Manitou Rd

Hilton, NY 14468

[protected]@aol.com

[protected]

On 9/25/22 my boyfriend and I went to the Arby's in Tullytown Pa #8640. It was dirty when we walked in two employees where sitting in the dinning area and the tables where filthy. i wanted to walk out this is the 2nd time we where there and it was dirty. We did order and I could see how dirty the grill was and how all the stainless still was filthy. Not just in the cooking area also in the area waiting for food. I went to get my boyfriend his soda what a mess splatters of soda all over the place. the condiment section was also very dirty. There where gloves thrown on the floor in the grill area. There wasn't a clean table in the dinning area. Three employees where sitting in the dinning area one was napping in the corner. No one was cleaning the tables or sweeping the floor and that was filthy I don't think it has seen a mop with water in years. My boyfriend loves Arby's and none of them are very clean most are outdated with broken chairs and ripped covers. I will not return to Arby's to eat my boyfriend will be going alone or I will sit with him and not eat anything. I can't imagine it has passed any kind of food inspection. If this Arby's isn't closing it should bad news travels fast and there was only one other person in there. Very awful experience made me nauseous!

On 9/18/2022, at about 2:28:28 PM, I placed an order totaling $16.47 (including taxes), at restaurant 07181.

On 9/19/2022, three equal amounts of $16.47 were charged to my bank account.

After contacting the store manager, twice, she stated that I wasn't the only one and everything would be taken care of. So far, the chargers are still in my checking account.

On September 17, 2022 at approximately 9:30PM at the Arbys restaurant in Silver City New Mexico I ordered a chicken bacon swiss sandwhich and a medium diet coke. I used the drive through/up lane for vehicles.

After I paid for my order I was instructed to drive forward and my order would be delivered to me. I drove forward and waited, waited, waited for what seemed to me to be an excessive amount of time. I decided to go inside and ask if perhaps they (Arbys employees) had forgot my order. I at this time must add that there was absolutely no other customers there either inside or at the drive through lane. Well the door was locked but the "open" sign was still displayed. I walked up to the drive through window and after knocking on the window numerous times two employees responded with my order. One identified himself as the manager (I cannot remember his name) and he explained that the reason it took so long is because cooking chicken takes a long time. Again I state that I was the only customer there not only when I drove up but the entire time I was there.

I told these two young men (both white males) that having to wait so long for an order was not acceptable. As I walked off the one who identified himself as the manager said in a sarcastic tone of voice for me to have a good night.

This manager told me that his supervisors name is Olivia Sullivan. Other information from order is as follows Order Id: AABWEK28AJDA. DT-332-DT

employee: Fox Arby"s #1986, Silver City NM. I still have the receipt.

I was on my way home to Deming NM which is about an hour drive from Silver City. I was in such a good mood after attending a football game between Western New Mexico University and Western Oregon University in which the local team Western New Mexico University won. Needless to say my good mood was soured by the conduct of those two Arbys employees and did not enjoy my Arbys sandwhich.

Arby's in Seville Ohio about Ohio can't find enough employees to open up their dining room it is directly next to a truck stop to where they make truck drivers walk through the drive-thru with cars feeling completely embarrassed and then the staff is horrible they act like you're bothering them and the food is horrible as well to say the least I was even concerned to even eat my food I could also smell a marijuana coming out the drive-thru window while I was standing there

I order arby's and I had to cancel because they didn't have the beef for the beef and cheddar when I order they didn't say until the last minute and that they didn't even have it posted when they should have and when I always get you chicken it is always hard. When I ask for ketchup and salt I don't get it they even sometimes mess up on my order this usually happen a lot.

This pertains to store #7859.

About 2 weeks ago (sorry, can't remember date) I ordered the 4 for $10 plus a Greek gyro meal. Was asked to wait. 10 min. drive home...one roast beef sandwich missing and all food very cold.

Today, Sep. 3, 2022, I ordered the same items. Was asked to wait for fries. At home, food was very cold. Fry container was not full and had wrong fries in the bottom...and I had to wait for these?

Good evening,

I went thru the drive thru at the 38th St Arby's today, (Sept 2) in Tacoma WA, at about 3:50pm and ordered 2 classic Arby's, a small crinkle fry and a small straw/lemonade. The prices I was charged at the window didn't match those on the board at the drive thru order kiosk. The kiosk prices were lower, across each item I ordered. I was charged for 2 individual sandwiches, at $5.19 each, instead of 2 for $7 (hold the cheese). I didn't want to challenge what was obviously a newer employee, so I paid it. (He actually told me he had to try to figure out how to charge me for my order)

Inside the bag I was given, I did have the 2 classic sandwiches, but the meat was still red, and I'd be surprised if the meat was weighed before putting it on the bread, as there was about 1/3 less meat than I've recently gotten on previous orders at this Arby's as well as other Pierce County locations. The crinkle fries were cold and rubbery. None of the food was palatable. I had to cook the meat myself prior to eating it. And the fries, well, those were just nasty enough that I threw them out.

For an order that came to more than $18, I expected better. At this point, I'll think twice before choosing this store again. But I do feel that if I have an issue with an establishment, that I bring it to the attention of the management team, rather than blasting the restaurant on social media or Yelp. I sincerely hope that the above concerns will be addressed, as I do believe the goal is to retain repeat customers and to bring in new ones.

I would like to hear what measures will be taken to avoid similar concerns in future

I ordered a small curly fries as part of my Buffalo Chicken Wrap Meal and after bringing the meal home I bit into a curly fry that STRONGLY tasted like mold. I IMMEDIATELY spit the food out of my mouth, I refused to eat the rest of the fries, and still possess the potentially contaminated sample

Restaurant #5444

133 Wolf RD

Order ID AACY4KZ6ACGY

AID A0000000041010

We live right by one of your locations on N 2nd St in Loves Park Il and have ate at your location many times in the last 20 years. However, things have really changed. I do understand it is very hard to find good help now but you really need to visit this location. A few months ago we ordered our usual Turkey Clubs and when we got home with the food neither had bacon on it and one did not have cheese on it as well. I tried to call them but nobody would answer. Due to this we have not been there for about 2 months. Last night we decided to visit again and was so taken back on the service. One worker was playing hide and seek with a little girl of one of the workers. Which I found odd but then the other workers kept going in the back office area. We were waiting on our french fries while the sandwiches were in the tray ready to go. A girl then filled our french fries and then walked to the back as well and just left our food on a tray by the fries. We all the workers finally came out I asked the girl if she could give me our food because we would like to go home. She then gave us our food and a gentleman that has his hair pulled in to two buns on top of his head (looked like Mickey Mouse chuckled.

I am not asking for anything free but feel someone should visit this location.

On the plus side your Turkey Clubs, when made correctly are wonderful. I know that currently that all Arbys are out of the turkey but I hope they come back soon. However, I will not go back to this location.

My food came out and the rolls were Burt black. I asked for a bag so I could bring it home, she gave me one and than got the manager. He came out and said the roll stuck and he had to serve it anyway because the count. Well 3 out of 4 the bottom rolls were Burt black. Now, that you have let me tell you there’s was a lot of water in the dining room. The heath department needs to be called and you place needs to shut down until repairs are made. Also you need a real manger not somebody that knows something is wrong and serve’s it anyway. I should of walked out when my wife and I first got there. Evesham store 07830.

I do have pictures

Why does this 'manager' not care if employees, past and present, do not get paid? This garbage of paying by debit, then debit card is sent in mail only not to be received by past or current employee means Arby's is refusing to honor it's responsibility to PAY PEOPLE FOR WORK PERFORMED! Matt at the Fairfield location needs to make sure employees get paid. The check for Michaeleen was 120.05. Why does this person believe it is ok not to pay? Cancel the card sent but not received and pay cash if you cannot do better than that and get rid of MATT! Just because Arby's sends it to a debit card company does NOT mean the employee received it.

This is our 2nd time eating at this particular Arby's at 1250 Crain Hwy South Glen Burnie, MD 2161. I believe the store number is 8801. The first time we ever ate there we just went for milk shakes and some fries. It was late but they gave us completely melted milk shakes. they were sheer liquid even after we gave it back to fix it. Still the same issue. We were just too tired then to deal so we took it and left. This was about around mid-May I believe. Then today we went for dinner. And we got 2 meals and both fries were ice cold and tasted as if they had been sitting forever. We just ended up throwing them out. The meal was not worth the 22 dollars we paid since we threw out the fries since they were old and not fresh. And with working all day and being exhausted we just don't have the energy to go driving back out there to ask for replacements or our money back.

On August 13, 2022 at approximately 11:00AM we ordered at the drive up window 6 Arby's Classic Roast Beef Sandwiches with a coupon that these were $2.50 each...total w/tax came to $16.52. We had to wait a bit and finally the worker hands the bag with 6 sandwiches out the window. So..we get home and I'm taking the sandwiches out of the bag...opening up each sandwich and could NOT believe what I saw...instead of the meat being nice slices on the bun...there were tons of bit of burnt meat particles in the slices...did NOT look like freshly cooked meat (wondering if it could have been leftover from the previous night shift?)...and it all smelled somewhat burnt. AND when I took a bite out of one sandwich, it did not taste fresh or very good with those burnt little bits. Now Arby's has always been my favorite fast food restaurant BUT if this is the way the restaurant is going to serve the roast beef sandwiches, I'll stop going to Arby's. This Kent Washington location I have never been to before (usually go to the Burien Washington one). But if this is the way the food is going to be sold/served to a customer I am leaning to quit going to Arby's This is refering to Order ID AADK6KY24AGAF next line says: DT306-DT Location: 6610 South 211th Place #101 Kent Wa 98032 Restaurant #8539

Went here for lunch 8/11/22. Food quilty was terrible, cold and old. I ordered a beef and cheddar and curly fries. The roast beef was very dry and tough. I was unable to eat any of the food. I was very disappointed, I was at work and now did not have lunch. Had I not been at work, I would of returned the food, however due to meetings, I had a short amount of time for lunch. I visit this location often because it is close to work, however, after this incident I will not return.

Arby's store: #08628

date: 08/02/2022

order id:aabtbkycagapdt312-dt

sandwhich: smokehouse brisket

complaint:sandwich had 1/3 less meat than usual..., (this is my fav sandwich), no bacon... I guess i need to find a new fav restaurant... Maybe sonic?