Arby's
Reviews and Complaints

Went to the Arby's on Smithville Rd. In Kettering,Ohio. The dining room was closed and 1 car was in front of my husband. So, they weren't busy.

Ordered 2 sandwiches, 1fry, 1 drink, 1 cherry turnover. The one sandwich was a French dip. They told my husband they were out of hot water so they couldn't make the an jus broth for the French dip. They gave the powder in a cup and told him to add hot water when I got home. Then, when he got home they didn't put his sandwich(roast beef) in the bag. He had to go back over to the store and get his food. How incompetent are these workers. They couldn't get a complete order correct? But, the real problem is tell me why one of those employees couldn't get a pot of water, boil it and let it simmer for the NO HOT WATER issue? Not to mention, don't they have a coffee machine they could pour water into and then have hot water?These people want $15.00 an hour but can't solve a simple problem such as this. Unbelievable. One time I'll get the French dip toasted and the next time it's cold. No continuity in the quality of their food preperation. I'm done with Arby's.

2 separate visits to arbys on gray highway macon ga... On both occasions the chicken sandwiches with cheese and roast beef sandwiches were cold! This restaurant may be presenting public health and safety violations.

The manager at this location refused to identify herself when asked her name. She also expressed a nonchalant attitude. She need review for her level of professional courtesy in dealing with the public. I am requesting a refund of both purchases.. Last purchase was today 7 23 2022

I didn't receive what I wanted I ordered med crinkle fries they sent me curly fries which I don't like, there wasn't any chicken salad wraps too. That's all. I can't talk so please don't call me. Thank you.

RDS-06098-Marlu

7/11/22 6:30:07 PM Store #6098 Auburn WA

I ordered a chicken tenders meal but received according to the sales slip

1 Tender Ched Ranch Meal

1 Tender Ched Ranch-SM

1 Curly Fry-SM

1 Drink-SM

Unsweet Tea

I should have opened it up while at the store but Arbys only has drive up even though the state has opened up to indoor dining and places like Taco Time again have dining indoors. So I drove home about 15-20 minutes and went in and discovered the mistake. I do not like the chicken sandwiches and this was disposed of but the rest of the order was fine. No way I was going to do 30-40 minute round trip to have it corrected but i wanted to point this out. My preference is to eat inside instead of the drive thru and that would allowed me to catch the mistake quickly.

Recently a brand new Arby's (store #8922) was opened in Parrish Florida. Since day one, we have ordered food 4 times. All four experiences were disappointing and distressing. Tonight, 7/7/2022 @6:40 pm, was the final time. We will no longer be Arby's customers. This store is abysmal.

Customer satisfaction is not even considered, never mind a priority.

The manager on shift was aloof and extremely unprofessional.

Obviously having been poorly trained himself, it also reflects immensely in the attitude and service style of his staff.

My irritation in having to leave my dinner-unfinished and return to the store to retrieve my child's correct sandwich, was met with indifference and dismissal.

We still were not given the order we requested, an "equivalent" was received that was poorly prepared, messy, soggy and cold.

In the past year, we have noticed the quality of Arby's products and its employees have dramatically declined, as the cost of the products have increased.

There are other establishments, such as Chick-fil-A and Culver's that are a much further distance than your store, however, we will now be a patron of these restaurants more often.

I will be sharing my unsatisfactory experience on all social media platforms.

It seems Arbys corporate is completely out-of-touch with their customer base. Their market has always been a healthier adult alternative to burger joints. Yet now they drop the side salad! That was the "last straw" for me, in a string of horrible decisions the past couple years. Before that, they completely drop a long-time popular meat staple, ham! Their best sandwich, the chicken cordon blue, GONE! Along with the hot ham & cheese and ham slider. Whatever happened to "We got the meats"? Yet their online marketing still shows a hog, and still includes ham. But NO ham, no pork on the menu! Outright lies! On top of that, they try to market a deep fried burger! REALLY? An utter disaster! Another horrible decision which shows just how out-of-touch they are with their customer base, which is shrinking by the minute!

Why are you getting rid of the side salad all the ingredients are used in other items please do not get rid of the side salad thank you Cheryl

6/26/22

Vero beach, Florida

You should offer this healthy choice alternative 😁

We made a side salad with the garnist from our hamburger because we really love to have a side salad with our meal please don’t take the side side off of the menu we really really love it we love coming to Arby’s and eating here the people are really nice and polite they take care of us so please don’t take this side salad off of the menu ever thank you so much we will continue to be coming to your establishment as long as you have a side salad on the menu it’s a definite deterrence for us!

I also forgot to mention that on the menu board above the cashier it says side salad but they told me there’s no Side salad!

June 24, 2024 arbys milan rd sandusky ohio

got a marketfresh BLT for the second time it was the worst sandwich ever. 4 pcs of bacon 2 on each side of sandwich - this used to be one of the best sandwiches that arbys had. and the $8. and something price. it had way more bacon then it does now.

sorry for spouting off and goodbye arbys forever. we have way too many other sandwich places.

I ordered a smokehouse brisket meal and two beef and chedder sandwiches from the courtland new york store order numberaaaprkvcagfc restaurant #05315 the smokehouse brisket was no more than a small beef and chedder with a gallon of bbq sauce on it the two beef and chedder had about three pieses of beef in them and alot of arbys sauce I called the store and was complaining bad the lady I talked to hung up the phone on me I was upset over the garbage I bought the lady blamed a new trainee I told piss poor excuse somebody should check the orders then she hung up on me

Went to thorthton Rd June 1st say 130 ordered 2 Arby's 2 chick sliders plain 2 Arby's sliders plain 2 side salad jomacha shake. Sprite. Also told guy at window to make sure there plain. Well they were not plain. So I went in lady behind the counter was nice the lady in the back making the food had plenty to say like they can wait go watch the news and they will be ok just talking well I got 2 chick 2 turkey wrong again then a smart comment about not ammitting I told her. I ordered them right and told him plain at the window. Spent over 30 min at Arby's between ordering and waiting. Want be back. Just crazy lady with braids was nice. One lady in the back was quit but other chatty

We arrived at Lake Charles Arby's and waited for over 10 minutes without being acknowledged. There were over 6 employees standing around the window . The door dash driver stated he has had nothing but delays at this location. We left without a meal. So very disappointing. If there weren't so many employees standing around I could have understood.

We just went through the drive-through at Arby’s around 830 The one on 28 bypass in Anderson South Carolina right across from the stop a minute and the McDonald’s we spent a little over $17 we had just left my daughters graduation, We had to wait on the chicken to be cooked 4/6 minutes and I have a picture this is raw chicken! I mean literally are y’all trying to kill me the store won’t answer the phone and if I get sick you will be hearing from me! I have literally eaten a quarter of that sandwich already and as you can see it’s pink and it’s raw.

Not open when says...952pm 5/24/2022

Drive thur stated closed

Wont return💯

There coupons states one can be used 5 times! So, last month a used the same gryo coupon 5 times! However, TODAY they said the coupon was needed to get the deal! They explained what 5 times means, it must be used all at once, for example, the 5 for $5 deal means I can get 25 sandwiches for $25 and not use the coupon 5 different times! I wish all the managers would do things the right way cause s going to suck going elsewhere! It just a little better when everything is uniformed because when things does go down you don't know which way is right!

Hello, I'm just so upset because my elderly mother loves beef and cheddar Arby's beef and cheddar sandwiches on onion rolls with red Army's sauce and Horsey sauce. She ordered through door dash but her order went through Arby's. Anyway's her sandwich was not on her favorite Onion roll and She did not

receive any red sauce on her sandwich and also no Horsey sauce. The double beef sandwich was not double. It was a very flat , no sauce sandwch and she ( my elderly mother) was so sad. What are gonna do to remedy this Gor her?

We stopped in at 7:00pm with no one else in the place or in line. At least 5 or 6 employees in the back. Waited at least 10 minutes without our order being taken while a person continued entering orders from a pad. We got tired of waiting and left. No reason to ignore in person orders to enter call in orders. Very disappointed! My name is Linda bradley and my email is [protected]@aol.com

I was at the Arby's at 44th street and Eastern on 3/24 at 8:40 pm, I ordered a chicken bacon wrap, curly fry and a small Jamoca shake. I got the shake, put started to pull away and reached in for a fry and they gave me a regular crinkle cut fry, apon looking further they gave me a roast beef(double) with onion and tomato on it. there were I think three cars a head of me, I waited, I got to the window and told them I got the wrong food, so I went to the next window, I told the girl what I ordered, they asked for my receipt which they did not give me, I said I just want the right food, so a black man came to the window he said she gave you the right food and without a receipt I can't give you anything, so then a girl comes to the window wearing a 420 knight hat(we all know what that means, not appropriate at a public job, my opinion) she says my girl is very good at her job and does not make mistakes, so I asked are you calling me a liar, i was just here and drove right back in, I tried to hand her the food, i was feeling very attacked at this point. she slammed the window and acted like I was throwing food at her, it was a handing motion, I still have the food, how could I throw it, if it is still in my hand, she was obviously trying to make me look like the bad person and her the victim, I told her I wasn't moving until this was resolved, she said she had the right to refuse me service and was calling the police, i said fine, I will call also, they came and refused to give me a refund or the correct food, I think they tried to tell the police I was drunk, because the other officer came to my window and said , I will stand here and talk to you, I knew what was going on not stupid, i am 65 and the victim of rude, harrasing young adults, without proper up brining, I will never go here again and everyone I know will be aware of this horrible attacking of the elderly. Very sad, I was told they wanted me to leave(without giving me a refund or food) I asked the officer to record that it was not my food, i showed him the beef sandwhich, that they would not even look at, I feel bullied and will be getting a copy of the police report, he seemed upset with their actions,only want an apology and a refund.

Went for lunch march 17 2022 at 12:30pm ordered crispy chicken sandwich after eating a few bites noticed it was raw returned item gave card for another meal they weren’t to concerned about my health restaurant #01205 order Id aaaj9kpqagcc

The bill was $15.86. I gave (the black huge black man chomping his gum like cud) $20.86. He didn’t even THINK about the change I had given him and proceeded to hand back $4. And change. I told him what I gave him, he couldn’t understand and finally said “oh so I owe you a $1.00. I said yes. He gave me the dollar ——which wasn’t the issue—-he said “I’m no going to argue with…then he walked away and slammed the window! I really enjoy your food but this isn’t the first time this SAME NAN was rude when I went through. Tried leaving a voicemail but obviously no one cares to listen to the complaints therefore it was FULL. NOTNOTNOT IMPRESSED and it’s making me very mad! Elaine tews