Aspen Dental
Reviews and Complaints

I went to Aspen dental for cleaning and prepare for implant. The cleaning and general care went well but the bone graft for the implant did not take and when I returned to the office was told they would not be able to do this. I had already prepaid 750.00 after the bone graft and prior to the implant. When I was informed they could not do an implant, I was put in a room where a young dentist began to pressure me for another treatment I did not want. The lead dentist in the practice had to intervene when I refused the new treatment to get the young dentist to stop pressuring me. I never went back. I moved far away from this office and when requested my medical records was told they would not release them unless I went back to the office in Wentzville, MO to sign a physical form. I stated that travelling back was not an option. Then I was told the corporation would not release my records to me or my new provider. Also, I was refused my refund of money paid for care never provided. I was told that there were system issues for months and they would not give me an answer about getting my money back.

I was told new patient complete series of imaging was free. I had this done on April10. Paid for teeth cleaning at office. I later received a bill. I called and they said it was a mistake and not to pay. June 13 received the bill again. I called the office (5035 Fredrica Street ste 3/ owensboro KY, 42303) and they said not to pay, but IT is switching over accounts one by one in Syracuse and they don't know how to contact them. They said is is taking time. In the meanwhile, Im afraid my credit will go down.

I can't find main office (in Syracuse?) to contact. Numbers keep sending me back to local facility.

The people at Aspen were kind. It is the billing.

I paid cash for my teeth in September I didn't get my teeth until May 19 then today June 13th a tooth in front lower dentures cracked. The dentist said they readjusted three times and that is a lie. They tried to make me pay again bcse of their system. I told the dentist about the rude secretary and behind scheduled the times without cancel until I showed up. I was told they're system for hacked for 8 months?

In December 2019 I had a complete set of dentures made, after $8,000.00 and very poor after sale service like a dummy I returned for a cleaning and adjustment as set forth in contract. Of course there was a charge and billed my insurance plus I paid overage. NOW six (6) months later I get a bill for $287.00 with a big red box that states "'ACCOUNT FINAL NOTICE" This is your final notice your account is at risk of being placed in collections pay the balance de immediately. When you try and call all you get is a voice mail and never get a call back. I would like to know why I own $287.00 and for what? I have spent hours on the phone trying to get this resolved with NO luck.

On 3/29/23, I visited ASPEN for dental care.I paid $2593.91 upfront. My Insurance has to pay the rest. Deep cleaning was done that day. Second cleaning scheduled for 3/29/23 was canceled by ASPEN, however, done on 5/11/23. Third cleaning scheduled for 5/30/23 was again canceled by ASPEN. It was rescheduled for 6/9/23, which was again canceled by ASPEN.

Due to frustration and dental problems caused by ASPEN negligence I'm constrained to cancel the contract.

Had an appt and after the dr checked the work, told me I had 8 crowns that needed to be done.. If I didn’t, I would be humming.. To check with the girl at front desk to get an appt to have those done…that was in 12/9/2021.. With now 2023, paying my part that I was told, said had called for pre approval since I had dental insurance.. That was not done.. Now I am getting $5,138 bill as said crowns not covered with worn down teeth.. When asked to speak to the girl that dropped the ball in my case… told she no longer works here.. Bad business and until the bill is paid, told not to come back to have any work done..

Very rude and very disrespectful to their patients..

Attn: Mr. Ron Hobbs, Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. cc/ Ms. Candance Lauderdale, DMD

The purpose of this email is to resolve a complaint I, Marlene Garrett, submitted to the Better Business Bureau (BBB) and the Consumer Protection Division in the state of Georgia. On 6/7/2023 @ 3:10pm. I received a cellular phone call from a private number. However, I did not get the name or telephone number of the caller. I overheard, "you filed a complaint with Aspen Dental. Don't you want this resolved?" I requested for this person to call on 6/8/2023 in the AM due to my work schedule. On 6/8/2023 around the same time, a voicemail said, "This is (name not audible) Aspen Dental we are trying to get in contact with you. We cannot resolve this matter if you do not call (no telephone number stated). Confidentially need to be upheld. Therefore, I hope this e-mail will start the conversation in an appropriate manner.

I am aware you have the document of the complaint from the Consumer Protection Division. I stand by what I wrote in the complaint because my rights as a consumer have been violated by:

1. Not being informed about how the deep cleaning service is performed and the upfront cost.

2. Not given the facts to make an informed decision as to how this medical procedure could save my cracked tooth.

3. After signing the credit card statement form, I inquired about the root canal fee being included with the initial fee of $3,747.70. The Financial Manager said,"it is a separate fee."

4. As I sat in the office, I observed and overheard disgruntled patrons talking about the long wait times, rescheduling when late, and billing procedures. I did not agree receiving this one-time outstanding fee.

I wanted the right to be heard in private. Therefore, I contacted the BBB as an advocate and received additional resources to contact.

To date, I have paid $610.61 to Aspen Dental. Since 7/22/2022 - 2/15/2023, I am currently suffering mouth pain, and is unable to eat solid foods. Ongoing dental treatment is required. I am no longer able to afford to pay Aspen Dental several more years for a one-time dental service that was overpriced and not handled with professionally while my safety, health, and wellbeing is at risk.

Thank you for your attention. Look forward to hearing from you.

Marlene Garrett, Former Client

Ronald McCue

3888 Myrtle Pointe Dr.

Myrtle Beach S.C.

29577

[protected]@aol.com

[protected]

To whom it may concern.

I went to Aspen Dental at 1209 N retail Ct, Myrtle Beach S.C. to have two teeth extracted, on April 13. They extracted the wrong tooth. We agreed on two teeth, one lower back and one upper. They took out two bottom back teeth in back. . I asked several people who makes the decision on what is to be done. The treatment Planner said she didn’t, the Dentist who pulled the teeth said, they do. The manager (Rachel Potter) said, a group gets together and reviews what needs be done. The patient should have been told. Rachel said the wrong tooth didn’t get pulled, they just extracted one that was in bad shape also. Rachel said she was sorry, but thing happens. That was the end of it. No mention about a follow up, or any treatment. We are putting a detail letter on what happened. If you want a copy let me know.

I contacted the local Aspen office here in Mount Dora, Florida. They suggested that I call the Sanford, FL office and schedule an appointment with Dr, Sandra. I called them and scheduled an appointment. At the appointment Dr. Sanra looked at my dentures and implants and indicated that she could replace the O-rings in my dentures and that should solve my problem. At that time, two months ago. I paid them $402.75. To date I have not hard from them and when I call they tell me that their computer system completely crashed and there is nothing they can do for me.

I have requested that they refund my money and they say they cannot do that either as of the computer problem...even though I have all of the records of what I paid. Can you help me please...I would like to get my denture fixed, but if they cannot do that, IU want my money back! I don't think I am being unreasonable...do you?

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I went to aspen dental because of a toothache I'd had for months. They came up with a plan for me telling me you get your dentures same day. No I had 1 appointment a week for a month still no extraction. My entire plan was a 10,000 dollar bill my share was 3500 they said I could finance 1200 of it just to have 2351.12 in cash. I brought the cash and couldn't get the finance because they needed a debit bank card which I had but they said they couldn't accept mine because as it is a debit bank card it's not from a bank account. I said I want to opt out of the bone grafs because I couldn't afford them now and I was told i couldn't wear the dentures without the grafs to which I replied I been wearing dentures for yrs and I've never heard that. I asked to go over their plan to see if there was a way to save and why were teeth on my left side on there when I just had that side done 1 month before she got aggressive and said the dentist told me to just cancel your appointment tomorrow and send your money back. What a waste of time. 1 hour drive in each direction 1 appointment a week for a month straight and not a darn thing done still in pain.

In October my husband had $4000 in dental work at the Orange City Florida practice. We did not go through insurance and paid in full for procedures. On April 4 2023 Aspen received, after filing a belated claim with our insurance provider, Met Life, a payment in the amount of $1534, over and above the $4000 we paid. I have been attempting and reaching out to Aspen for the return of the money they received from our claim. They refuse to return my phone calls along refusing to resolve this situation. Buyer beware. I have filed numerous complaints including with the better business bureau to no avail. Can anybody advise?