Aspen Dental
Reviews and Complaints

In May 2019 I took my 17 year old son to the new Aspen location in Millington, Tn. His tooth broke and was infected and causing him some pain. The dentist came in and started him on antibiotics and explained that he would need a root canal. We were then taken to the finance office and she explained after insurance my cost would be $650 I paid that amount and scheduled his root canal for the following Tuesday at which I could not get off work and asked them if his girlfriend could bring him in for the procedure since he was only 17. I was informed that would be fine as long as I payed and signed the consent form for the root canal which I did that day. Tuesday came and my son called to inform me upon leaving the dentist office that they removed his tooth the dentist explained to him after it was removed that the tooth was in to bad shape to do a root canal and had to be removed. I was never contacted about them removing the tooth they then informed my son that they would put in an implant for $1500 to $2000. After calling up there and arguing I was I formed that they did what was medically neccesary to solve his problem and they would apply the balance after deducting $185 for the tooth removal towards the implant surgery. I had to argue with them a few weeks to get the remaining balance refunded explaining to them they would not touch my son again. I feel like I should not have had to pay for the tooth removal since it was not authorized by me. I would have much rather them contacted me and got a second opinion before removing the tooth. Aspen dental should be liable for the implant charges also. We only went to Aspen because my regular dentist could not get us in u till a later date and it was his High School graduation that night and I wanted him out of pain.

I went to Aspen for a lost filling . They did an entire exam and said I could either have a root canal and crown or it could be pulled. I specifically said whatever they were to do I wanted to make sure it was 100% covered by insurance. So, the only choice was pulling it according to them. I agreed. While I was waiting they asked if I wanted to schedule a cleaning. I said sure. Well, they took me in for the tooth removal. Now, I've had teeth removed in the past, healthy ones for braces and so forth. I have never had anything like this! The dentist practically climbed on top of me yanking on my tooth and cutting my lip and mouth! He kept breaking piece after piece off! The Technician literally had to hold me down. After all was said and done they said they had an opening right away for the cleaning. I went into the hygenist and he said he was going to do a cleaning and a flouride treatment. I told him I didn't want a flouride treatment because it wasnt covered by my insurance. Plus I'm 67 years old and didn't feel like I needed it. I left with them saying everything was covered by insurance. Next thing I know Im getting a bill for the flouride treatment I never got. I called every number multiple times and was always told it would be taken care of. This is at least 6 months now and I now have a letter coming from a collection company.

I feel I was being pushed into signing for unnecessary treatments and then was signed up for the dental first credit. Was told it wouldn't hurt my score but it did. When I asked for a full refund I was given no response. I was given a very expensive toothbrush and not told how much it was or that I was gonna be billed . I would have never purchased a 135 dollar toothbrush.

I had a cavity I needed to get filled ASAP as I had an upcoming flight due to relocation. They attempted to pressure me into about 2k staying I needed a root canal and that they needed to do a deep cleaning due to my teeth being on the verge of falling out. They also said that that the nerve was already exposed and that I would be in severe pain if I flew without getting the root canal. Due to the high charge I decided to risk it. A month later got the cavity filled and have had no issues with the tooth or my gums. Not seeking damages, just want to be part of the process of justice.

I received my dentures on December 28th 2016. They said I had been overcharged by $400 and to expect a refund. Instead of a refund, I got a bill for $100 on top of what I was told was an overpayment. Not to mention my dentures are lopsided and wearing out after only 2 years. I feel like they didn't use the materials they said they would and I paid for r the higher end product and received the lower end

I called to get a chipped tooth repaired and was told after my insurance it would be $180 out of pocket. They duped me into getting financial help and added on $1500 of dental work I didn't go in for. Also adding on a $250 oral b electric toothbrush. Said it was part of the package. They've also told me I had gum disease, which no other dentist has told me. When they finally repaired the tooth I went in for, they never polished it down and it was rough and pieces of the filling were chipping off. They didn't follow procedure either with the deep cleaning based on my insurance.

I had bridge work and crowns done on the upper front teeth... after a week all the work feel out. I went back to aspen to have them correct the problem but was told the dentist was booked for the day and that I had to schedule an appointment... I refused and told them I would not be leaving until it was fixed... this argument ensued for close to an hour before I was told to take my business elsewhere. Which I had planned to do anyway.. however the receptionist told me that if I was going to seek an alternate office I would need to leave the teeth with her... I was called by the dentist an hour later who freed the rest of her day to fix my teeth however as time went by the crowns began falling again. I am still currently in debt with aspen dental and their credit company which has now sent me to collections