Aspen Dental’s earns a 1.5-star rating from 1661 reviews, showing that the majority of patients are dissatisfied with dental care.
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Dentures
Went into aspen dental in Muncie Indiana needed upper and lower dentures. Needed teeth pulled for the lower. Have been sent to several doctors within a few days after the removal of these teeth because of nerve damage to my face. Several months have passed and still cannot feel portions of my face. Have doctor statement to prove they did damage. Unable to...
Read full review of Aspen DentalUnnecessary treatments
I feel I was being pushed into signing for unnecessary treatments and then was signed up for the dental first credit. Was told it wouldn't hurt my score but it did. When I asked for a full refund I was given no response. I was given a very expensive toothbrush and not told how much it was or that I was gonna be billed . I would have never purchased a 135 dollar toothbrush.
Consumer fraud
I had a cavity I needed to get filled ASAP as I had an upcoming flight due to relocation. They attempted to pressure me into about 2k staying I needed a root canal and that they needed to do a deep cleaning due to my teeth being on the verge of falling out. They also said that that the nerve was already exposed and that I would be in severe pain if I flew without getting the root canal. Due to the high charge I decided to risk it. A month later got the cavity filled and have had no issues with the tooth or my gums. Not seeking damages, just want to be part of the process of justice.
can't use dentures, can't eat
Went to Aspen in May of 2018 for tooth pain. Was told all teeth needed to be pulled out and dentures. I couldn't afford$7800.00 they wanted up putting it in my best friend name. Had teeth removed and 1stvset of dentures put in, couldn't do anything but choke, complained online and was told to come back to the office, said I had to have 2nd surgery to remove...
Read full review of Aspen DentalMalpractice and consumer fraud
Me and my husband went here in 2016 because we needed a dentist. Worst mistake ever. He needed 2 teeth removed but before we got to that, they stated they didnt accept our insurance which was MetLife and that we could speak with an agent and get basically a loan and have to pay it back in 3 yrs at a specific monthly rate. We agreed and on that day my...
Read full review of Aspen DentalDeep cleaning
Stated I needed a deep cleaning. I have always taken great care of my teeth. Only saw what I guess was the denstist for less than 2 minutes only long enough for him to use dental floss on my rear left top teeth. Treated me like I was an idiot on how to use dental floss. I still have a claim from May that has not been paid by my insurance company due to conflicting information on the claim.
Read full review of Aspen DentalDentures
I received my dentures on December 28th 2016. They said I had been overcharged by $400 and to expect a refund. Instead of a refund, I got a bill for $100 on top of what I was told was an overpayment. Not to mention my dentures are lopsided and wearing out after only 2 years. I feel like they didn't use the materials they said they would and I paid for r the higher end product and received the lower end
Payment required to make an appointment.
On my first trip to Aspen Dental, Hermitage Tn, I accompanied my teen son for a regular check up. We spent probably 20 minutes doing xrays, 5 minutes with a dentist, 5 minutes with a hygienist and an hour sitting waiting. Zero cavities found by the dentist and a ‘you should probably come back for a cleaning' from the hygienist, we were dumped back into an...
Read full review of Aspen DentalDentures
I chose Aspen because they had a in house lab. I have wore dentures for 20 years and needed new set. 4000.00 dollars and 3 month later still didnt have dentures that fit. They kept telling me I would adjust to them. I was not new to dentures I knew they were wrong. I complained to corporate office I put bad reviews everywhere I could. Their response to me...
Read full review of Aspen DentalRemoval of teeth and dentures
2 years ago I had decided to have my bad teeth and get dentures I don't have a lot of money checked around and made the fatal mistake of going to aspen dental in ottuwa iowa big mistake I seen 6 different dentists every time I went was a different person no one knew what my treatment plan was and always tried to howell me thing I kept 6 teeth on the bottom...
Read full review of Aspen Dental3 extractions and more
My Husband went to aspen with a toothache and was told he needed three extractions no other services were even offered as alternative options and one of the teeth was on the opposite side of his mouth. After he made the appointment I called the office and told them not to take the third on the opposite side. A few days before the appointment they called to...
Read full review of Aspen DentalPartial
My partial is staining inbetween the acrylic and the teeth. I informed the office, and was told that my 90 days was over. To find out, I have 2 year warranty. Called corporate 8 times. No return call after call 1. Then contacted complaint office. Ext 201700. No return call after call 1. I've called 13 times and am getting no where. Now where do I turn?
Front tooth implant
First the told me only one dentist could work on it, then all of a sudden the other dentist did all the work on it after the first visit on months later the tooth came out, then they told me, we must of put the implant in to soon so then I'm out of luck no front tooth, also they put a gold crown on my Lower molar and I couldn't bite down the way I should...
I am still wearing temporary denture with my name embedded in them.
I receive these dentures in 2014. My name is stamped on them. I was told at the time they were temporary and I would be getting my other one on next visit. I mentioned this at my next visit and they said these were my permanent ones. They never set well in my mouth which i complained and they filed them. my front teeth are of center, which they said my...
Adding on electric toothbrush and unnecessary cleaning when I went for a tooth repair.
I called to get a chipped tooth repaired and was told after my insurance it would be $180 out of pocket. They duped me into getting financial help and added on $1500 of dental work I didn't go in for. Also adding on a $250 oral b electric toothbrush. Said it was part of the package. They've also told me I had gum disease, which no other dentist has told me. When they finally repaired the tooth I went in for, they never polished it down and it was rough and pieces of the filling were chipping off. They didn't follow procedure either with the deep cleaning based on my insurance.
Bridges
Went in to aspen for cleaning and broken tooth. Ending up with 6 teeth pulled. Which two were implants. Received 2 bridges both fell out. Called for 2 weeks solid and to busy to see me. Paid over $4, 000 then went back for bridges cost almost $3, 000. They all fell out they wont write off cost because I didn't come in within 90days. I can't afford their...
Read full review of Aspen DentalBridge/crown work
I had bridge work and crowns done on the upper front teeth... after a week all the work feel out. I went back to aspen to have them correct the problem but was told the dentist was booked for the day and that I had to schedule an appointment... I refused and told them I would not be leaving until it was fixed... this argument ensued for close to an hour before I was told to take my business elsewhere. Which I had planned to do anyway.. however the receptionist told me that if I was going to seek an alternate office I would need to leave the teeth with her... I was called by the dentist an hour later who freed the rest of her day to fix my teeth however as time went by the crowns began falling again. I am still currently in debt with aspen dental and their credit company which has now sent me to collections
I'm so disappointed with Aspen Dental. Went in there got quoted for $8,000 worth of work to be done. Mind you I take care of my teeth so couldn't figure out why I needed that much I knew I had one tooth that needed to be fixed. Went along with it thinking okay maybe I had more than I thought.Had the one fixed root canal they capped it it fell out with the tooth and I also have a bridge that never stays in my mouth so I am constantly having to get it cemented. Called them to ask them what I could do and after weeks of complaining they said that they would give me back $300.Mind you i can't use it. Because it's been closed and maxed out. They said they would put it back on the Care Credit Card.So now I'm sitting here with no tooth and my other teeth are falling out of my head I would never go back there again ever. All I wanted was that $300 to go back to repair what they messed up on. So not right
Customer service and experience.
In August 2018, I went into Aspen Dental for a cracked tooth. The dentist informed me that I would need a root canal and crown and scheduled an emergency procedure. The pain during the procedure was excruciating. I went back in the next day as my entire mouth was extremely swollen and bruised. They stated it was an allergic reaction. The emergency room said...
Read full review of Aspen DentalDenture implants
Charged over $5, 000 was told that would cover everything including implants later informed it would be over $10, 000, I had my own top dentures that needed 1 repair but they made new ones, never offered me any other solutions that would be cheaper/allow me to keep lower teeth, dental work don't fit/poorly made, originally sent home with no antibiotics/oral...
Read full review of Aspen DentalThe falling out of a bridge that was put in a year and 3 months
Was charged 78 dollars to have the bridge put back in when it was not put in the right way the first time — while I was there having it put back in they had to do a lot of refitting to get it where they wanted it to be and ground off some of the lower teeth so the bite would be right — That tells me it was not put in right the first time and I should not...
Read full review of Aspen DentalAspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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