Aspen Dental
Reviews and Complaints

There are a few issues: Started [protected], lower Dentures never fit properly. Received implants that failed, tried better implants and after surgery complained to aspen office that one implant was swollen and painful! They told me there was nothing they could do until my next appointment with the surgeon! When I went to my next appointment the surgeon was furious he was not contacted! One implant was so infected that there was bone loss! Thereafter, there were two bone graphs, which both failed! The dentist said, how can we work this out and offered new dentures in 2015, which I was so upset, and frustrated but wanted to work with them. I can't count how many times I went for adjustments for the bottom dentures. I have been suffering with this for years. Went back this year, because my warranty is still in viable and was treated like an alien! Was told my file was in storage and they didn't know if I still had a warranty! The first warranty was 7 years and still viable, the assistant said, "well you only have 2 years left"! I told her "no" I have 4 years left! Now, my one implant cases came out and they said, you have to pay for another one! There was additional casing in my file with the ones I already purchased! I could go on and on. Yesterday, I contacted Aspens corporate office yesterday and have not heard back! Probably going to file a complaint with the Attorney General in Massachusetts! Something needs to happen!

I have already filed a complaint against service received at Aspen Dental In Lebanon, PA. I had surgery done 10/23/17. I had written to the office on two occasions asking for a run down of dates services were supplied. The list provided was not accurate and detailed. I talked to someone at the office on November 5th at 11:11 am and told her I needed to make an appointment for a follow up. She asked what the follow up was for. I told her that at my last walk in to have my dentures once again adjusted (approximately 8 months ago) as my lower dentures would not stay in, literally popped right out of my mouth when talking. I was told to use adhesive. I did so, they stayed put until I took my first bite of food which was mashed potatoes. I called back and was told that I would just have to keep trying.The problem was never corrected and therefore the bottom permanent dentures were never completed. I told her at this point in time due to lack of communication and follow up by Aspen I do not want my bottom dentures and want my bill adjusted to reflect that they were not purchased/received. WHO DO I TALK TO IN ORDER TO SEE THAT THIS IS DONE.

Worst experience ever definitely would not recommend. On top of my cost of service being displayed for the entire waiting room to hear, i was refused service because i did not and could not proceed with the costly plan they so happen to say i needed. Which may have been true, but how can you refuse the service the patient/customer wants to cover youd bottom line. I never in my life heard of such a thing. If my insurance covers two free cleanings per year why are you forcing me to get a deep cleaning at this moment i cant afford it. If i had 200 to spend on a cleaning i wouldnt need insurance.

My name is Robert Whitney. On October 30 2018 I had all my upper teeth and 4 lower teeth removed by Dr Xue at your Poughkeepsie NY office and a upper plate and a partial plate inserted. I was informed prior to the procedure that I would be anesthetized and required a driver to take me home. I was given acetaminophen orally and an iv was inserted. However I was totally awake and alert during the procedure and in great pain. At one point I cried out in pain and was told by Xue to "be quiet!" He was rude, impatient and obnoxious the entire visit. I will never utilize his services again. I have to return to this office to complete the denture process with another dentist but wanted to advise you this man is not an asset to your company.

Advertised new patients will not be charged for x-rays. I told them my insurance company would not pay for exrays. My insurance company was billed for the x-rays. Insurance refused payment and now they are billing me for the xrays that were advertised as being free to first time new patients. It has been 4 months since date of service and I am still being billed for the x-rays even though twice I have been told that it has been written off. The insurance company has requested a corrected claim for the charges. As of 11/06/18 that has not happened.

Wilkes Barre pa. Need denture
Have years without teeth. So a laxy i new got sure grip dentures i called even though my friend spent 6000 on them. So i had the money and was notified the receptionist said i dont think we fo that. Then my d needed for school and gave her half the money. She said they should let you pay for in office payments since you have collateral. Your car alone goes for 5500 2010 focuse. Thats how i got loans when younger. I bought car and finance company took picture of car. Please dont make me call dave bowman news watch 16. He helped me with me buying my cat at pet wonder land. Selling sick animals. They also think i owe money. Iook at there records and yoll see i have givien them money.

It started as I went into aspen dental in Brockton mass to get new partials made. Dentist informed me we need to pull the remaining uppers and get a full plate. They took impressions 4 times every time I went back for a try in they were not fitting right and needed new impressions to be taken this went on for 2 months. Mind you I have already paid and been charged . Finally receive the new upper and lower, I have complained since day one they were not meeting up correctly the bite is off. I have been back at that point at least 7 times. The dentist was the worst I have ever dealt with she basically told me there was nothing else she could do I would have to deal with them. There's more to the story than that that's just a summary of the horrible service I had to deal with. Since then I booked another appointment with a local dentist just to find out that my complaint was legit my bit was completely off teeth did not match up with my existing teeth now were did we go from there. Still weeding my old dentures because the new ones never fit correctly, I just had to have a new set made thru a different dentist and guess what there perfect. I feel I was taking advantage of the dentist was the rudest I have ever dealt with she did not listen to my. Complaints about them not fitting right this is an awful lot of money to spend to just be dismissed. So after I have mulled it over I'm not giving up I was treated horribly and did not get what I paid for I got unusable dentures, I will be filling a complaint with the Massachusettes board of dentistry . I have the dentures which were never worn you can have them back, and I will proceed with additional judgment in court if I am dismissed. I fully hope to here from your CEO Bob Fontana about a resolution to this matter .

Went to aspen dental on 9/19/2018 for a chipped tooth & filling falling out. They did trays & hygentist checked and said deep cleaning and antibiotics. Dentist came in didn't talk to me say at counter behind me said way to expensive to repair and said dentures and walked out. They escorted me to front area and the girl had every thing printed out told me good news is you won't need cleaning & antibiotics bad news price is $12300.00, But good news is your insurance is giving you $6000. Plus and your balance is $54337.00. I got my husband back that and she told him and said we had to let them know by the time they closed, I didn't understand that how could the price change overnight. So he said ok and we had to pay $1700.00 Now and the balance when I came in had teeth removed on the 21st. The doctor punctured my sinus cavity as she was dancing around and
Singing. She never told me about the puncture, can't wear the temporary dentures due to a mouth full of bone spurs and they don't fit right. They hang over the lowers on one side. I can only eat liquids and it is now 10/29/2018 and I've lost 19 pounds. Liquids run out of my nose when I drink and green mucus comes from the sinus cavity. Today I went in and they just tell me the bone spurs will come out by t hem selves and I don't have any other appointments until I get permaent ones in 4.5 months. I do have p pictures also, going tomorrow to ENT doctor because of sinus cavity. They pressured us so hard. This is just not right. And the price is just crazy

I called and scheduled an appointment for today October 29. I show up for my appt 30 mins early only to find out that because I was unable to answer the telephone when they called to confirm my appt, it was canceled. I took today off from work for nothing. I am currently sitting in the lobby waiting and hoping someone cancels. This is rediculous if this is the rules they should make this clear when you call to schedule the appt.

I, Joyce Pelton did not get my dentures from newark ohio office They did my upper denture and it is still at their office my lower denture was never finished and I refuse to go back I was treated very rudly by the office manager (saying he would just throw my upper denture out this was said out in the front lobby for all employees and patients to hear he said he did not have time to talk to me and would call me at home. I never received a call I also wanted to speak with the district manager which is now a different person they change to fast to keep up with anyway I emailed the new one with no response athis was to kevin mccaffrey on 10/2/2018 the office managers name was chris trainer which he never calls back and I have left message after message. anyway I had 7 lower teeth pulled and about 3 or 4 visits I think one nothing was done because the dentist was not in and that is the one I got mad about and walked out. The first reginal manager I talked to about this was lysly mowery needless to say she left and nothing ever got done email the 2nd one named above and still nothing. I spoke with a nice woman at corporate and I did not get her name and well still nothing. ALL I want is to have my bill adjusted to not include the dentures in which I DO NOT HAVE. I really dont want to have to contact a lawyer over this when I dont mind paying for the service I did recieve.PLEASE HAVE THE NEWARK OHIO OFFICE ADUST MY BILL AND LET FIRST DENTAL KNOW WHAT TO BILL ME.PLEASE SEE BELOW THE WRONG AMOUNT Logo
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THANK YOU JOYCE PELTON

I, Cathy Parker had several teeth pulled an a parital plate made on 3/5/18 at Aspen Dental in Venice Florida. 4246 S Tamiami Trail, Venice, FL [protected]. My United Health Insurance was billed. I was told to pay $350 dollars and that was all I would owe by Allen the office manager. I asked several times about this and was assured this is true. 3 months later my husband started receiving calls from collection agency on an outstanding bill, we never received a bill from aspen. They rejected over 1, 000 worth of work. I checked with United health and was told some of the teeth extractions were rejected for various reasons and a double claim was made on an item. I called the office and Allen was to file an appeal having the doctor write a letter. Month went by nothing at my insurance, I called the office again took several times to get ahold of allen. I called the complaint line for aspen twice they took my complaint but no calls back from them. On Sept 10 I talked with Allen and he told me to go to the Aspen dental office if Fairlawn Ohio (as I have now moved) on 9/13 at 10 am for he had made an appointment for me to get my temporary partial lined and would arrange with them something for my permanent one. I went, they had no idea who I was and I did not have an appointment. But they saw me anyway, and was calling Allen. they told me they could not do anything with my partial that I needed a new one. And they would not do it, even with me paying until I took care of the balance owed from Florida. Allen assured me he was sending letter. I called today 10.26 to United Health they have not received anything. I called the Venice office and was told he was with client and could not speak to me. I explained to the receptionist that he needed to call me back as I need teeth! I cannot get anywhere with this...I am having difficulty chewing food with out any back or side teeth on my upper gums. I want the bill cleared and I want them to produce a permanent partial like promised.

I (claudia w.) was in your aspen dental office in orland park illinois about a month ago and got an exam and after they told me what I needed to get done to my mouth, they said they called my medlife insurance and then told me that I had no benefits. I knew this was incorrect because hardly used any of my dental benefits for this year. So I called and my insurance told me that I had plenty of coverage to use and that aspen dental was totally wrong. After that incident they gave me another quote and said that for the scaling of my teeth in all 4 areas that my out of pocket would be around $200.00. I went into my appointment yesterday (10/24/18) to get the work performed and pay the $200.00, but instead they told me that who ever put in the charges into your system that they did it incorrectly, and now I would have to pay over $600.00 for the scaling of my teeth. I asked for a print out of the paper work and told them how very unprofessional they are and that I will not give them my business because all of this wrong information has caused a lot of doubt about their services and their professionalism. This office in orland park is very unprofessional and should not be conducting business. I feel that someone should be held accountable for all of this wrong information and I would not be surprised if someone sues your company for false information and taking peoples money under false pretenses. I would like to somehow be compensated and refunded for the money I spent through my insurance for the initial exam, considering all of the frustration I have gone through regarding this matter. Please respond to my email @ [protected]@comcast.net.

I've been billed the last 2 times that I have visited the Aspen dental in Hiram and both were supposed to be covered by insurance. The first bill was covered by insurance because Aspen dental did not send the invoice in time and when it got denied, rather than communicating with my insurance company, they sent me the bill. I am working on handling the second bill now, I am not satisfied with customer service thus far. On a positive note, the employees do a great job with cleaning my teeth, X-rays, etc...

I went in on 10/23 based on information from your website that you can repair dentures. That was all I wanted. I was told I needed panoramic and regular exrays, treatment for periodontal disease, a cleaning a deeper cleaning, and a root canal on a tooth that isn't even bothering me. Then on top off all of that which my insurance does not cover you can't repair my denture only make me a new one AND all because "it's the law". There is no law that all of those things are needed. Now my gums are getting abcessed by my partial rubbing them in one spot. I hold Aspen Dental responsible due to false advertising, bait and switch tactics and full on negligence

Have complained since day one. I went in with a coupon for dentures for $ 1500.00 and needing 6 teeth pulled according to them. I was thinking $1000.00 for ectractions yay, not bad. Hell it's over $5200.00.
They scare me to death with a biopsy they totally screw up.
I am still paying for them and the FRONT tooth I told them was loose finally fell out. Since the Somerset Ky., does not care or respond I am taking this and the get an attorney route.
I asked for the bottom a certain way but didn't get it although promised. Ill fitting now super glued as well.
My whole time in the office I did complain and never did anyone try to resolve my concerns or issues.
There is no "customer satisfaction gaurantee" as far as I can see. It reflects on the whole Aspen Dental name not just the Somerset KY., office.
I am sick of shoddy treatment at ennormous cost.

I visited Aspen Dental in Waltham MA. and after discussing with the Insurance I was told how much it will cost me and I paid what they asked which is $602.After the work is done, I had some problem but the Dentist and her help were very good to help.Then I received another bill for $374.60 and when I asked the reason she blamed the Insurance for not paying and keep telling me that I have signed to pay which I never denied.If I had known that it will cost me that much I would have looked for another alternative.
When I contacted the Insurance I was told to Contact the Dental Office so they can fill out an Appeal Form explaining that everything done is part of the first Procedure.I informed this to the Manager and she said they will do that.After a while I keep getting the same bill. I contacted my Insurance if they received the Appeal but they said no.Then I contacted the Dental Office and asked why they didn't send the Appeal Form and the answer wasn't satisfactory.Again I asked her to send the Form and I am not sure if she did but still getting the Bill. I am also getting a reminder note that I have to make an appointment for the final Partial Dentures.I don't know how to proceed from here.
Account # 4657280.

Thanks for your help,

Told them I had bad dental experience before and I had anxiety. I was told I would be prescribed a valium. I wasn't, the dentist didn't introduce herself before my procedure. The dentist and assistant talked about other things, wedding, kids, Halloween the entire time. I have had other dental procedures and never once felt the needle go in my mouth, usually it's like a pinch. If they paid attention to what they were doing they would have numbed my mouth correctly before they put needle in my mouth. My dentures don't fit. I have already went back. I have to go back again because I can't close my mouth and I have to go back to work. I would expect the dentist to look at my mouth after procedure to see if everything is ok. I'm in more pain than I have ever been in after dental procedure. I almost left before my extractions and now I wish I would have.

Service Date: 04/17/2018
Aspen Dental, Waco, TX
Client: QUINTERO, Isolda M.
P. O. Box 8754 Waco TX 76710
[protected]
I had cleaning services on 04/17/2018. It was my every-6-month visit.

On 6/2018 I got a bill from Aspen Dental, for the cleaning services.

I did not know of the change. Aspen Dental-Waco did not verify my elegibility on the service day, and 5 weeks after the appointment sent me a bill.
I contacted my insurance provider and found out that the provider had changed and Dental had not been assigned as my dental office.

I spoke to Aspen Dental several times between 5/2018 and now. The billing person, Mr. Rodriguez, told me not to worry; he said that the billing process was slow and that I did not need to worry.

Today I received a Collection Notice, account # 6606035.

My complaint at Aspen Dental is because:
1. On the day of service I was checked in as if I was elegible for the services without out-of-pocket cost;
2. When I contacted Aspen Delta in Waco, I was assured by Mr. Rodriguez that I did not need to do anything until hearing from him or Aspen Dental;
3. Aspen Dental has sent me to collections without informing me, thus, betraying my trust in the employee who has been responding to my calls.
4. Aspen Dental has a duty to inform a client of the cost of services prior to the services being provided and not afterwards.
5. I am requesting that Aspen Dental erase this charge.

Iris R.
Yes same thing. At the cleaning they said I had a mild bit of periodontal disease; they said it wasn't severe and I hadn't lost any bone. Long story short I had a tooth that had come out and they were to put a tooth in and continue the periodontal treatment. My coworker told me to run while I had a chance when I told her I was going there for treatment. I got out somewhat in time. At my visit I was coerced into getting a DentalFirst plan which would cover my full treatment. I immediately backed off any further consultations and treatments. I was given a 130 dollar toothbrush, and I only got a x-ray and one side cleaned for periodontal...drummrolll...my overage was 400 on my DentalFirst card; that was after the 1800 reversal...then they charge me 700 dollars for what I do not know. I was told the full services were on my card, so why am I paying more money on top of what I owe? I asked the lady, "So a half periodontal cleaning, x-ray, and toothbrush, which remind you I am already paying for on the card, is around 1300 dollars?" "She said yes"...I'm sensing a scam..please do not go here. I will definitely not be paying this, they got me messed up!

I got uppers in April 2016 first the holes in my uppers are still not healed I call them cause I can't eat even had a feeding tube and TPN to get nutrition when I go in they say all is good nothing wrong yet I have sores sore spots and the dentures are far too big now their trying to talk me into lowers without fixing the tops you can reach me at+[protected]
Thank you jill