Aspen Dental
Reviews and Complaints

A month previous to my appointment date I requested a routine appointment for a check up and specified routine cleaning at this office. I was told this was no problem... This would be covered for sure, after my insurance information was reviewed. I was a month over due on cleanings and wanted to get this out of the way. I placed emphasis on catching up on the cleaning! For some reason, I was always told this was so important! After the check up was finished I was told by, who I assumed was the dentist, if I wanted a cleaning done they would do it... Ten minutes later I was informed by a billing person that they can't do that. You have to make an appointment and do that later... This was definitely a fast turn around! They were interested in doing some periodontal repair later and wanted to figure out how much they could get from my insurance and evidently, to create as many visits as possible... I interrupted a trip to come back here for this_and still no cleaning was done, as promised... Nothing about requiring 2 appointments for this was mentioned in the beginning or I would have went elsewhere! The exam indicated some periodontal repair may be necessary... I have additional coverage in effect for this, because of diabetic status... This doesn't appear on the chart of basic benefits for my plan... I obtained a number for them to easier verify this and called back, trying to help! First of all they didn't believe it and was once again snubbed, and gave the run-around. I have scheduled a cleaning elsewhere and the future periodontal will be elsewhere also... At least it was good to see what aspen is all about, up front! Guess I should have paid more attention to the 100 plus negative reviews about them!

In 2015 at the Lebanon Tennessee location I had two porcelain crowns done since then one had to be glued back on 3 times before I lost it and the other one fell off last fall which I still have that one. IU school of dentistry gave me an estimate of over $1700 plus there is a $900 root canal needed. They said the caps needed to be done in gold not porcelain, and they would not fall off. I had the dental work done when I had dental insurance and now I dont I am on disability. I think it is wrong to have to do this work all over again. The aspen dental in Greenwood Indiana is the one that seen me last what can we do to make this right?

2015 went to Aspen dental cause a bridge I had broke. So the cheapest why was to have a partial done...2400 dollars later the bridge did not fit right teeth shorter the the other side. I was so dissatisfied that I did pay them the balance owe until 2018 my front tooth broke in my gums again the cheapest way to go was to add a tooth. To the existing bridge. So I decided and thought that since they had done the bridge maybe this time they could fix it. So they added the front tooth. Once again. Very unprofessionally done. I was so disappointed. The tooth came back pink uneven. Bridge lose. Metal in the back cuts my tongue. I only put it on when I go to work. I told them how I felt. And their response was that at least I had a front tooth. I receive a bill for 462 dollars. Cause they went ahead. A did a bone graft where I told then to just put a plug doctor insisted. I told them what ever is didn't pay I didn't want cause I live pay check to pay check. They said not to worry insurance would pay. Out of pocket was 138 dollars. And no more bow I received a bill which I am not paying. Cause the work was very unprofessional. If I don't get this matter resolved I plan getting a lawyer..I have lost my smile. Pink tooth in the front. Uneven teeth. Fall off when I speak have to use glue all the time. Tongue get caught on the metal in the back. I told them how depressed I am Ibut they say there is nothing they can do.

Here I am at Taco Bell and eating a hard shell taco and a tooth breaks off. How embarrassing. Just had a new partial done less than 3 months and this is the second time this happens. It a good thing the office is close at this moment, I would be there having a complaint fit. We pay top prices for our dental and this is highly unacceptable. Will be there next opening day. have to wait 3 day because of the long weekend.
May 25, 2018 6 pm.
Very good thing this is not a very important social function and I have to deal with lot of people but I am pissed off.
Will never deal or recommend anyone to Aspen in the future.

I chose aspen dental because I had a tooth that broke off that I needed removed asap. When i called their customer service line, the lady set me up an appointment and told me regardless if my insurance covered or not that everything done in my first visit was free. I went to my first visit, was quoted 90$ for the tooth extraction and that my insurance was paying half so that would be $45. got my exam and xray and expected that I would get my tooth pulled. I was wrong. They said they wanted to clean them before they would pull my tooth, but that everything was included. They gave me a patient welcome kit and said it was included. While I'm waiting I look in the hall and the doctor himself is yelling in the face of his assistant calling her an [censored] and asking her if she's stupid. They cleaned my teeth and then I was to get my tooth pulled. He decided he absolutely had to pull 2 teeth that day and I only wanted the one done. He was so aggressive and was grabbing me by the face so hard while pulling my tooth and expecting me to talk and getting frustrated because I couldn't with 4 shots of anesthetic in my mouth while I'm choking on my own saliva. I wanted out of there so bad I was traumatized. They pressured me into making more appointments to finish what they started which I didn't even want to go to, I just didn't feel like I was allowed to leave. I called next day and cancelled. Then I receive a bill for all of the procedures including what I did not even go to. I called and disputed with the credit bureau and they told me to call aspen. I called the office and the manager absolutely did not care about my concerns or why I chose not to come back. She told me the bill was the same and that my insurance was not paying what she told me, and that the bill had been itemized now and that the toothbrush they gave me was 150$ alone! I told her my visit was traumatic and she did not care. Will not be going back and will let others know.

I have called Aspen Dental several times about a bill I keep receiving in the mail that has now gone to collections! I was not supposed to get charged at all because they told me to come back to their office at 3p.m. to get a tooth removed and I sat there for over 2 hours just for them to tell me that day doesn't work so I was late for my job. They told me to come back the next day and there would be no charge for my appt. Then I kept getting a bill in the mail! I called several times and left messages and NO ONE EVER CALLED ME BACK! Then this bill went to collections. I called corporate and spoke to a lady who said she would personally make sure someone called me back and voided this bill I was to never get in the first place. again, NO ONE CALLED ME! Now it's in collections! This needs to be fixed ASAP! I am beyond upset as you are hurting my credit that I have worked so hard to build back up! I do not owe a thing! Account #: 8342999. Service date: 10-10-17. Amount $246.75.
Michele Dehnel

I became a new patient 2017 at the Johnson City Tennessee office, on my first visit I was given a quote for all dental work to be done. I then got signed up for financing to pay the balance my BCBS does not pay. The problem came up in December, apparently this office did not file the balance with the financing company. I called when I received a bill and asked that this be added, I was told by Casey in this office that would not be problem. Then out of no where yesterday 05/22/18 I received a collection letter. I called the finance company and told that she never asked for this added amount to be added to my account and now with it being over 30 days it cannot be added.

They gave me my dentures and never deducted the payment off my Genisis card . By the time I was notified that the payment was never processed by error of their (Douglasville office Assistant ) they said they no longer accept Genissis ! They didn't realize their mistake either until I went in for the FOURTH time to have them readjusted;and no they never fit rightvand I have had issues and stress from day 1. They have put a huge 1800 collection on my credit report ruining my credit. I had the money when I picked them up if she would have done her job everything would have been fine . Well besides the fact that my teeth have been a problem ever since I got them
SO YES IM UP FOR A CLASS ACTION LAWSUIT !

I have been a customer for a year and paid in full my dentures with my debit card, at the office located in ft. Myers, Fl. with Dr. Montero that took care of me, I have no complaints about him.
My complaint and total disappointment have come when I went last May 8th, 2018 to get my permanent upper denture and also to get a refund on my bottom ones since they would not stay in with the glues or powders. I was informed by the doctor that saw me a lady doctor, Dr. Montero was no there, that I could have implants which I said no since I did not have the money to have that done. All the money I had I had given them when I first went there. So I talk to Hunter the office manager and after he told me again my options, I repeated to him what I had told the doctor previously, he assured me there was not a problem for the refund that it would take 7 to 10 days back to my debit card. I had even called him that Friday, since I remember the debit card on file, had been changed over the course of the year by my bank and he told me we had to wait till it went through and rejected until we could provide the new card. Fine, I shall wait then. Today May 16th I received a call from Hunter, the office manager to tell me that corporate had declined the refund since the 9 days of warranty had expired. What 9- days? No one ever told me that they were only good for 90 days? He replied you could have brought them back for realignment. I did have impressions taken 3 different times and that was not the problem, again they will not stay in with the glues or the powders...
To make the story short, he asked me if I will like t schedule an appointment to have them remade? how many times do I have to keep saying the same thing over and over again, they will not stay in. He said they will keep my lower dentures there until I could pick them up, to which I responded, I have no use for them. And I am very disappointed this information was never told to me before or I would have brought them back before the 90 days. I will make a complaint and leave a review in your corporate offices. If you notice at no time while all of this transpired in our talks I was told about the 90 days only when corporate denied my refund!

This is a formal complaint to Aspen Dental Corporate for dental work I had done and is still not fixed. I went to the Port Richey, Florida office. Also The Oswego NY office. The Regional Rep told me that the work would be covered BY ASPEN DENTAL. I am a snowbird and dealing with 2 offices. This is a timeline of my ordeal with Aspen Dental and the problem is not fixed at this time.

January 10, 2018 - It was my first time at Aspen Dental. I had the X-rays and checkup. I told them I have had a problem with an old crown and that I needed them to look at it as soon as they could because I had been in discomfort for a while. They said they would look at it after the cleaning. They said they would know more when they took off the current crown. I went to schedule the cleaning and they gave me a Jan. 26th appt. (My husband had his cleaned on Jan. 10th without a cleaning appt. He also went back and had a cavity filled the next day on the 11th) At that time I thought it odd that he could get in earlier than me when I was the one in pain.

January 26, 2018 - Had my teeth cleaned. It hurt during the cleaning. I asked for them to be careful with it. That woman was very nice and she was gental. When I went to schedule an appointment for my crown they scheduled it on Jan. 30th.

January 30, 2018 - Both dentists looked at it. When it was taken off they decided to do a gingivectomy. They also had to grind down a post that was in there from the old crown. I was told to use salt water rinse and that was it. They put my temporary crown on.

February 16, 2018 - My temporary crown came off. It was a Friday night and I had company from out of town. I called the emergency number. The Dr. called back and said to come in the next morning. (I guess the Port Richey office was the one opened that Saturday for emergencies)

February 17, 2018 - When I got there my real crown was there. The Dr. put it in. It did not feel right to me but the Dr. kept saying you have to get used to it. That he had one just put in and it takes time. It felt real long to me.

February 23, 2018- As the time went by my whole side of my face got swollen. There was a bump on the back of my gum were they did the surgery. I called early for an appointment. They said they could not give me an appointment until the 27th at noon. I tried to wait but I was in so much pain I went to the office. (on that day the receptionist was horrible) She told me my appointment was not until the 27th at noon. By this time the receptionist got other workers involved. I tried to explain what had happened and that I was in pain They told me the Dr. was is surgery and they could not talk to me. They told me that I would have to go to Largo on the weekend or come in on Monday as a walk-in) I was so frustrated and in pain at that time I could not argue anymore. They gave me no other option then to wait until the 27th because it would be the same Dentists that put it in. At that point I thought it might be very infected.

February - 24th - The pain got worse. My whole side of my face and jaw was sore. I could not even sleep. At 6am I called the emergency number. The answering service said the Dr. would call back within 10 min. I waited. The answering service called me back and asked if the Dr. called. This was about a half hour later. The Dr. still did not call. Again the answering service called me back about 10 min later. No call from Dr. I then called the answering service for the 2nd time. It was about 8:30am by this time. Again the phone calls came from the answering service to see if the Dr. called. After the service called me at around 10am I gave up. I got in the car and went and got over the counter pain medication. For the whole weekend I was sick to my stomach and throwing up. I could not eat anything.

February-25th - Later in the day finally a Dr. called and left a message (I was sleeping when she called. Tired from being sick all weekend) - She told me to come in the next morning at 8am when they opened.

February-26th I was the first one at the door as they opened. Same receptionist was there. They gave me a very hard time. I told them the Dr. left a message for me to be there at 8am. They told me I could not be looked at until Tuesday the 27th. I was not going to take no this time, I sat down in the office and finally the Dr. came out and they took me in. The Dr. only ground the crown down a bit. I had novocane so I asked if I could keep my Tues. appt. To make sure it was better. They said yes and I left. (They told me that if the bite is off it could cause the pain)

February-27th I go back at noon. I felt it needed to be ground down more because I was still in pain. When I got there they told me the appointment was canceled. It was the same receptionist and she also denied ever giving me a Tues. the 27th appointment. (she gave me that appt. at least 3x throughout this ordeal) Then I got called back to one of the cubicals and got yelled at for not stopping by the desk on my way out the last time. (The Dr. and that person who yelled at me were the ones that said I could leave the day before.)
Finally the Dr. saw me. He had to grind the crown down even more. I told him I was leaving for Palm Springs on March 13th. I told him this should have been all taken care of by now. He told me to give it time. As of March 10th it was not better but I went to Palm Springs not being able to chew much at all.

March 23rd - I had to go back again. He grinded it down more and gave me antibiotics. I had made an appointment for the 29th but I was not off the antibiotics yet. I canceled that appointment for that reason.

It is now April 10th and I am still in discomfort. The crown feels like it does not belong in my mouth. I DO NOT want to go back to the Port Rickey office.

The reason we decided to go to Aspen was because we are going to be snow birds for the first time. There is an Aspen Dental in Oswego NY. where we will be.
I need this crown problem taken care of as soon as possible. I do not trust the Port Richey Florida office. I do not even trust Aspen right now. I want the problem taken care of. I need to have this problem taken care of in the Oswego office at NO CHARGE.

Aspen caused the problem and did not care about all the pain I was in. They also ruined my vacation to Palm Springs . I had family come down to visit me during this whole fiasco and could not do things with them because of the run a round I got from Aspen.

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May 14, 2018 - 10am
Went to Oswego NY office. When I walked in the door they told me it would cost 55 dollars for that visit. I told them it should be no cost to me. Aspen was paying for it. I gave them Stephanie's name (the regional rep who said there would be no cost to me) and they made a call. They took me in and did an Xray then I waited in the room for over a half hour. When the dentist finally came in she treated me very bad. She asked me in my words what the problem was. I tried to tell her and she insisted that it could be a root cannle problem. She said she read the notes from the Port Richey office. (without looking in my mouth at the tooth). When she looked at the tooth she was very abrupt and told me to turn her way so she could see it. I did. Then very degradingly she said (what do you have a neck problem?). I guess I was not turned enough for her. She wanted me to see another kind of dentist. I told her Aspen would have to pay for it and she told me she has nothing to do with payment. I asked if I needed to sue Aspen if they did not pay it and she said it was not a matter that I could sue on. They put me in a room and made me wait for the business person (another half hour) - Finally the business person came out and said she would call me when she hears from Stephanie. The Oswego business person said she could not believe that the Regional Rep Stephanie had not called her back yet knowing it was a pressing matter. Here it is as of the end of the day on May 15th and I have not heard a word from Aspen yet.

This dentist in the Oswego NY office, was one of the rudest professionals I have ever dealt with.

May 16th I called the Oswego NY Office and they said they could not deal with my problem. I asked for a phone number or email of someone higher up and they would not give one to me.

Becasue of Apen Dental I have been through much pain - Now major discomfort and my whole bite does not feel right. I can not clean the area well because of the fit.

They neglected to tell me that I have to pay off my financing bill with Genesis within the promotional time of 12 months. Now I have a interest charge every month of $400 every month until my Genesis bill is paid off.now I don't have $400 a month to pay off interest, minimum payments or pay Aspen to give me teeth. I have no uppers
Annette Gerick😤

Good Morning,

Account Number: 6386428

I have been a patient with Aspen Dental for almost two years. I began working with Aspen Dental at the Bloomington/Normal office and then transferred to the Lady Lake office when I moved to Florida.

I am very, very afraid of dentists. From the very beginning all the personnel were super supportive, kind and provided excellent care...from teeth removal, to the denture process and recently, at the Lady Lake office for lower dental implants. Every time, I have been pleased, comforted and received excellent dental service.

When I moved to Florida, I was on limited income due to a pending divorce and on limited time because I am taking care of my elderly parents (85 and 86). My mom has Parkinson's Disease and Dementia. Our life is loving but very difficult.

After a small procedure, early last November, I looked into the costs of lower implants. I was still married and was advised what my husband's State Farm insurance would cover ($880) and I decided to spend my small savings to make lower implants a priority to me and my dental and mental health.

The procedure was November 27th, prior to that date, I was advised my costs and what insurance would cover and agreed. On the morning of the procedure, I once again asked if the insurance had been covered and was assured, once again, all was in order. I made my own final payment and had the procedure done.

I love my implants! The dental service, cleanliness, friendliness and professional staff made the entire dental procedure and experience less stressful and very rewarding. Every time I needed a quick fix or adjustment...done!

Come, the end of February, everything changed.

I received a bill for $880.00! Almost 3 months AFTER the procedure. I was completely floored and wondered what had happened. I called the office and asked what was going on...I was told my insurance hadn't been paid yet... I told her that I had asked over and over to be sure the insurance would cover this before having the procedure and was assured again on the day of the procedure it would be.

You see, I told her, I am on limited income and can not afford this additional costs. I was assured that the insurance company, then the owner, then the corporation would be contacted and I would be called back. I was also assured that even if insurance wasn't going to cover it I would not have to pay any, or very little. I waited and waited.

Another month passed.

No word from Lady Lake Aspen Dental. I received the March bill for $880. I then called back, there was no one at the Lady Lake Aspen Office that claimed to have said what they did in February and then I was told that sometimes the insurance takes months to be processed and to wait...

and I waited...worried...

No word from Lady Lake Aspen Dental.

I then received the $880 bill in April. I called Lady Lake Aspen Dental and was told the insurance requests was still pending, I asked them to please make a note on the bill so my credit wouldn't be affected. (They hadn't offered to do this either).

Please help.

I am an honest person. I do not want/like or have outstanding bills, nor in my 62 years I have ever had such a problem happen. I do not have the funds to pay $880. I would never had the procedure done if I knew that it would be that much more.

Please help a very satisfied dental procedure patient that believes that I was completely and still am being misrepresented by my out of pocket costs.

Sincerely,

Deborah

Started denture work in Jan 2018. Top denture fits just ok. Working on adjustment on bottoms. On Friday May 11th while sitting at a table in a nice restaurant, while talking my front tooth on upper denture fell out! The dental office is in Bradley Illinois and I'm walking in there with these lousy dentures tomorrow and will be demanding full satisfaction, an explanation why a tooth would just fall out of a denture, and if satisfaction isn't met . I'll demand full reimbursement and use that money and go somewhere else! I'm very mad (pissed) and will go more public if you don't satisfy my complaint. Feel free to call them and straighten Bradley aspen dental out on my request! My # [protected].Thank you

Aspen dentist Dr Klepes located in Panama City Beach Fl removed a crown from the WRONG tooth and when the temporary came off of the back two crowns he removed he would not give me an appt for 6 days to replace it . I have a medical issue that requires that I eat solid food or I will end up in the hospital on IV lipids, very expensive ! His assistant started to numb my upper gum line and the chipped crown needing work was on the bottom, I told her this and she argued with me saying the chart said #13 I think she said, I told her my chip was at the bottom and she got mad and stomped out. So I tell the dentist I want the chipped crown replaced not an upper tooth he said ok he numbs me and starts drilling. When he left the room I got a mirror to see what it looked like and realized it was the wrong tooth. I was upset and told the assistant. He said he would pay for the mistake and his assistant said I was not worth it!
Then my temporary broke twice and he is making me wait 6 day before he will fix it! No empathy what so ever

The crown they did failed within three weeks - shattered to bits in my mouth! When they placed it originally, it was cut too big. So the dentist couldn't get it back out to to seal and then bond it in. So they actually SENT ME OUT OF THE OFFICE WITH AN UNBONDED CROWN AND ACTUALLY SAID IN WORDS - You just have to wait for it to fall out and well redo it! The dentist actually laughed and said try eating gummy candy to pull it out. But yet I still paid them the balance they said my portion would be. I had sat down with the office manager who gave me my billing amounts. As I was walking out of there with a crown that was incomplete, because they didn't cut it properly, I still paid my portion in full. I tried to understand things happen. I didn't get mad or upset. Just said I guess I'll be back when it needs to be fixed.
Three weeks later and the thing shattered. I almost swallowed pieces of it. I actually had to collect the shards and put them in a Baggie to take back to show them. Had to get it all redone. The whole process, so i had to make three more trips. The crown was completed then. At no time in any of these subsequent visits did the office say I'd owe more or that there was any indication of a future bill.
Six months later, I start getting bills saying my insurance didn't cover as much as they thought. So they were charging me another $418. I've refused the bill. They actually have a commercial on tv right now talking about how "we deal with your insurance do you don't have to." Not in my or many other people's cases I guess.
Now they just had their bill collectors somehow find and call my ELDERLY PARENTS home looking for me! I'm 42 years old, haven't lived in my parents home since I was 22. Yet they called my parents! They are disgusting and it seems many of us have had the same experience.

I had a tooth crack and I called Aspen Dental to get in and get it fixed ASAP, as it was extremely painful. They told me they couldn't get me in for a week. I said, I'd try to manage as long as I could. On Thursday (3 days later) I couldn't bear the pain anymore and my entire jaw was swollen. I called Aspen and after being transferred three times and waiting on hold for 45 minutes they still had no availability for an emergency and I'd have to come in on Monday. Well, I just showed up, on time, and they told me they cancelled my appointment because they're "short staffed"! 6 days waiting in pain now they pull this on me? Aspen, you and your people suck.

I went to Aspen because I had a toothache. It was stated that the tooth was infected and I would need a root canal. I was given amoxicillin and scheduled for an appointment. When the appointment date arrived I called and told the Dr. that my infection was not cleared up and I needed some more med and to cancel the appointment. He said no come on in he had given me enough meds to clear up the infection. I kept the appointment, he could not do procedure, because the tooth was still infected. The pain eased up and the procedure was performed in several steps when I went back before the final step I told him I was still in pain he advised me it would stop in a few days. It did not, I went back in he could not find a reason for the pain, he gave me more amoxicillin. The pain eased up but came back, I went back 3 or 4 times and he could not stop the pain. He finally sent me to an endodontist who said he needed to go back into tooth and add more medicine. I went to him again where he and another dentist (who I later learned did not even work there) decided that it was actually my bite that was causing the pain and that if the filed my teeth down with the drill it would relieve my pain. I stupidly allowed them to do this and the next morning my bridge that they had been filing down fell out while eating a bowl of oatmeal. Now no one from the office or their patient satisfaction office will respond to my calls and I had to spend an additional 2700 dollars to the 2100 dollars I spent at Aspen Dental. I am not giving up I have reported them to the BBB and I am going to small claims court.

I am not satisfied with my dentures... I am requesting my money back! I am very disappointed with the service I received in Tyler TX.. I have been back several times and still they are not fixed right ! So I am requesting my money back! Like y'all say it is a 100%gurantee or your money back. Feel free to contact me at [protected]... Thanks shirley Cruz

First if all your customer service number in now disconnected. Real good customer service! I had my upper teeth removed and some of my lower teeth to be replaced by dentures, this processed started on May 28 2017. It has now been 11 months and two sets of teeth later I still can't eat. In too much pain. This process has cost me $ 9900.00. I have talk to the manager (who avoids my calls and is rude). I now have to go and get my dentures replaced by someone else. Why have I not walked away satified? Why can't after 11 months I can eat anything no sold foods? What happened to taco Tuesdays or your ad saying if I'm not satified I will get my money back? I will go out of my way to let ever one I know and don't know what a scam this company is. Why can't I get customer service call me. I have a phone number [protected]. Rosann palmieri

January 2017 (6844264)

Transaction Date:11/18/2016-$425.00 & 12/17/2016-$282.00=$707.00

Dear Aspen,
Heard about how professional Aspen Dental was pertaining to denture work and Aspen was running a discount on dentures so I tried Aspen. I made my appointment in Nov 2016 and had made over 8 trips just to get my dentures aligned to fit my mouth. My wife got so tired of driving 140 miles round-trip and on some services we had to stay up to 4 hrs just to get a fit that didn't fit. The Dentist were different along w/the Lab worker almost every time we made a visit to get my dentures to fit correctly. It wore us out w/their services and the staff was polite and seem professional until they couldn't get the dentures to fit correctly. I paid w/my credit care and still paying because of my limited income. I asked on 04/24/2018 could I get them aligned correctly this time and the receptionist quoted me over $300 it would cost me. OUCH! First of all the dentures never fitted I just got tired of the run-around by the staff. HELP! My gums are steady shrinking and I don't look very good w/o some teeth! A Refund would be appreciated or a reasonable negotiation.
Thank you,
Arthur L. Carter