Aspen Dental
Reviews and Complaints

i had a appt. at 800am sat. in watertown ny office nobody showed up at all waited till 930. i had to drive 80 miles round trip was not very happy im on a fixed income cant be makeing trip for nothing i think there should be some kind of discount . it was not my fault they dint show up. they could have called me an caancelled would have been nice. they called me friday the15 to confirm my appt. not very happy with aspen dental

A dentist ordered me a specific product as a cap on front tooth. Another dentist came along a deleted the first product and replaced it with another product.
When presented with the product I stated that it did not look gold and was assured that it was.
Upon arrival at the dentist, I was called back and asked to sign this paper and receive a $2.00 refund for the product. After leaving I looked at the paper and found that changes had been made, I called the office to ask about the change and was again assured that I got the gold cap. But that's not what this paper states.
I want to file charges against Dr. K Rajuvelu...she made the change and apparently Dr. A. Derrick-Griffith didn't have an issue with it because when they finally got it ready K. Rajuvelu put it on.
I'm sure it was done maliciously and to defraud because Dr. K. Rajuvelu had attempted to work on my mouth in the past but I opted out.

Thank You,
Cathy Carr

Good afternoon! I had a scheduled appointment with the oral surgeon. It took awhile to get the appointment due to his schedule at the office. I had to miss work for my impacted wisdom tooth to be extracted. The oral surgeon recommended not to remove it due to it being next to a nerve that could cause permanent damage. I was told it was just a consultation and had to pay the fee. I was very upset that I had to pay after missing work and didn't have the procedure. The doctor should have known it was next to the nerve and should have recommended a consultation first instead of the extraction. The office manager was aware of this and did not speak to me acknowledging my frustration. She was not professional during this stressful time.

Was told I was to have a filling and an extraction on Aug 17th. Went in for the appt., paid up front and then was told by a different dentist that it was not safe to have both done. I had the filling, but not the extraction and have been trying to get the refund ever since. The Chillicothe office tells me that the request was initiated and there is nothing more they can do. It was a terrible experience ever going there. I want this whole mess resolved and can't get any help!

A class-action lawsuit accuses Aspen Dental, one of the nation’s largest corporate-dental chains, of illegally owning dental practices and of deceiving patients.

Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dental’s practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments.

Two plus weeks ago I went to my Aspen Dental office with a lower denture for a repair. I have called twice and they are not ready.It took less time to make a full set. For two weeks I have limited eating ability with only two teeth in my lower jaw. THey only say they are back logged. Its amazing to watch tv and see Aspen ads. They are not true. The work we had done cost a fortune for two seniors on a fixed income. B ut we have to live with it.

I have worn partials for fifty years they last a very very long time except the one Aspen Dental made for me just two years ago.Well the metal part broke I went to Aspen Dental in Sherman Texas who made it, they said oh well that's you problem.Run very quickly from them in my opinion they make JUNK and will not stand behind their work this is August 31st 2017. Their phone number is [protected]

My saga begins the day my 19 year old denture had a front tooth come apart from the denture. I wanted it repaired asap and my current dentist could not do anything quickly at that time. I began calling to see if I could get a dentist to work me in and repair it for the short term and work on replacing it. I called Aspen Dental and got their central office and was told that they had a office not too far way that could do it that day. I set an appointment and when I got there, I was told that I was misled, but they would do all they could to replace it asap, since the tooth was not one of theirs and that old. I set another appointment and went through the usual fittings. I bought the denture that came with a three year warranty. They never did the final fittings as I remember my old one, but it seemed fine.

However, about a month or so later, I took a bite of soft licorice and felt a crack open up. It went from the front to halfway back. I called and set an appointment meant to have the dentist look at it. I was assured it did not need replacing and repairs would be done the next day. I am glad I did not throw away the old denture. When I picked it up, they made one adjustment and said, it was as good as new and should not happen. Well, guess what, it did! This time, I was in a different state, so I call the first office and was told, no problem, just find an office close to me and they will take care of it. Once again, I go in and show the dentist the crack and they said they would do a repair, to make it good as new. They did fix it and handed it to me when I came back later that day. The dentist never did come and see how it fit or if it needed any adjusting to make sure the bite was correct (as she said she would).

The denture is not as good as new, because I can feel the difference where it was repaired! Shortly after, I received a bill, stating charges for detailed and extensive evaluation. I called and asked about the warranty and was told the repair was free, but the DETAILED AND EXTENSIVE evaluation was what I was being charged. I saw the dentist for less than 10 minutes. I guess that warranties do not really mean much if that's how they work in their dental business. The previous denture had several adjustments and was never charged. I wonder then why a auto warranty does not charge you when you bring it in to get diagnosed for an issue.

Helpful?YesNo

Beware of this dental practice, they damaged my tooth to the tune of $2000. Aspen Dental of Klamath Falls, aka Two Thirty Dental LLC owned by Dr.George McKee. This practice refuses to accept responsibility for substandard work done in my mouth.
Learn more here: twothirtydentalcaution dot org Oh and please be advised, although this practice employs licensed dentists, they do NOT do all of the work, but rather pass off advanced responsibilities to their dental assistants (which in some cases is legal to my dismay). Enter those doors at your own risk if you so choose, but please post your comments as soon as possible at the above site if you too have had a bad experience.

If I can warn even one person, preventing them from the tremendous pain and suffering I've endured, then I can say at least there is something good to come out of this dental disaster. Please, don't become their next victim! Its not fun; it's extremely painful, at least that was my experience. This comment is specifically for Aspen Dental of Klamath Falls, Oregon, and Aspen Dental of Roseburg, Oregon. Thank you.

Hello
I am Jacquelyn Henderson, my address is 401 north lake ave #311 in Sioux Falls SD.
I have a complaint about Aspen dental located on 41st street in Sioux falls SD. On August 8th 2017 I had my first consultation appointment with an Office manager, Eric Rebnord.
I do not have any dental insurance, but I did let him know that I had a $3000.00 credit limit with Care Credit, which I have kept in good standing with for over 3 years+ I told Eric I could ask for an increase to cover my dental cost/needs.
He said it would be very difficult to get an increase from this company, but Aspen Dental has Dental First financing plan that they work with.
At this time he had given me a care plan estimate of 5628.00, Eric included a discount of $309.15. This was for the extraction of 9 teeth and a full upper partial denture and full upper permanent (comfylyte) denture. It also included the necessary impressions, hygiene rinse and other misc. tooth care products etc.
In the comments he noted: " Patient is going to use dental first to pay her entire treatment plan. The above est. includes full upper imd. comfylyte, with all extractions and her permanent dentures, and her first two perio therapy appointments. Patient will look into her lowers at a later date, once her dental first is paid off. epr."
My credit limit was approved for $6400.00, and after leaving there and going home and discussing this plan with my husband, I decided to ask if the entire 6400.00 amount could be financed and that I have Eric give me another care plan estimated to include my lower partial dentures also (and 4 teeth removed). I only had 9 teeth left on the bottom and was concerned about how my 'bite would be if I did not get both upper and lowers.
A new care plan was done on August 10, 2017. Now the price was increased to $7587.00 with a discount/coupon of $1117.80.
Please keep in mind in our verbal agreement this price included 4 lower teeth extracted and a temporary partial and permanent partial (lower). but when I received my actual care plan papers, I became confused about why there were additional work noted in the comments section. which now read: "Patient has added her lowers now to her treatment plan. the above est . includes full upper imd. comfylyte denture with imd. partial denture and all extractions. Once patient pays off her dental first we will do two crowns and then do her perm dentures. epr
My problem with this is my temporary lower dentures do not fit well, I went back in to let them know I could not even talk or eat with them. the dentist Dr. Kutkat an associate dentist, did some grinding on them and put them back in my mouth and told me I'd probably have to remove them to eat and to use dental fixadent to secure them. She also stated I may lose some weight also!
I once again wanted to make sure the care plan which was a total cost now of $6469.20 was to not have any conditions. and I felt it already needed clarified.
I should not be expected to pay off my Dental First loan, before I receive my permanent dentures, and I should not be expected to pay for two crowns in order to receive my lower dentures. these things were not even mentioned in our discussions, but later appeared on my care plan. I feel that what's communicated, and what ultimately ends up on my care plan are two entirely different things! When I call customer care center to make a complaint and ask to a regional manager, she called back only once, she said she'd talk to Eric... once that is done, Eric calls me and tells me to stop calling the customer care line, that its only for emergencies. I explained to him that I was not satisfied with hearing one thing and seeing a different thing written on my care plan and I will be talking to who ever is willing to help me get this straightened out. A second call was made to ask the regional manager to call me, which never happened, but I did get a call from Eric telling me Sara (the regional manager) will not be contacting me, that I have to talk to him only!
There were issues with the financing, I am working directly with Dental First and the bank who is affiliated with my loan, to ask if I can extend my deferred financing, because Eric had told me Dental First did not offer 24 month plans, but I found out by calling the bank directly they do offer it . I have a request in to change that from 18 month deferred payments to 24 months of deferred payments.
This has turned out to be the most stressful situation I've had dealing with a business.
I cannot seem to get any concrete written agreement from the office manager stating exactly what type of permanent dentures I will have in the end. He tells me I'll be receiving a full upper comfylyte and flexi/combo lower permanent denture, but when I ask him to send me written verification to me via email or an update care plan I get nothing.
I am not satisfied at all with my lower temporary denture, and cannot eat or talk properly with them in.
I hope someone out there can help.
Sincerely,
Jacquelyn Henderson

I've been to Aspen Dental over 30 times this is the worst place I've ever had to go to for Dental Care. I recommended two people to go and I highly regret it. The first person I've recommended says she can't even wear her bottom denture, I can't wear my top or bottom partial because it causes my mouth to be sore. I can't chew, I can't drink from a straw and it causes my throat to be sore my primary care physician asked me to find out what type of material this product was made from this is a serious matter...

On December 30, 2016, I had an appointment to get my tooth fill with porcelain, and now a piece of it is broken. I went back today {08-24-2017} to see if they can fix it without cost since my filling doesn't have a year, and they said that I have to pay for the fix. I think this is wrong because the filling has only 8 months. Aspen Dental Killeen, TX 2202 South WS Young Dr. Ste #102.

Are year ago in March I went into the Peoria, AZ office for a $75 repair on upper partial. A tooth needed to be glued back in. Instead they talked me into a full set of upper and lower partial's at the tune of around $1500. They kept insisting my 7 YEAR old set was "temporary ". They tried their best to talk me into pretty expensive metal or flexible ones. They were fully aware that I was leaving in two months for Washington state. "Oh no problem, we have offices there for follow ups and we can get this done in plenty of time." Well no they couldn't. I was in there four or five times before I even got a pair of teeth to put in my mouth. On the second visit it was clear the tech had made the teeth as if to receive a metal roof. I pointed this out. I told her I want exactly like my old set. She took pictures! It was corrected the next visit, BUT, now instead of a partial that should've been made in one whole piece, it was basically patched at the roof of the mouth (which just happens to be exactly where it broke in half less than 6 months later). And a few months after that it broke again after their repair in Washington state. Now it's "out of warranty"and they say "Hey, you were told these were only temporaries." And want to charge me $100 for that same repair. Upon inspection after the second breaking, both the upper and the lower partial's are about half (that's 1/2) the thickness of my old pair. Of course it breaks the first time it's dropped in the sink. My old pair was twice as thick and lasted seven years--I'm wearing them now sans the aforementioned tooth. As an aside, I'd like to add that the Peoria office, once it got the second half of my $1500, all of a sudden got real busy and had to book out a week or two weeks out before they could make another adjustment on my teeth because they hurt. They still hurt when I got to Washington several months later. I want my money back for the upper AND the lower because they're a matched set. Their ads say money back guarantee-- just saw one last night. Hence this complaint.

I had a horrible experience. The office was closed because of a water leak. However, my appointment was not cancelled. I'm pregnant and I made that very clear to everyone. I was told that my teeth could not be cleaned without x-rays. I was not told that on the phone when I made the appointment. The hygienist insisted that I receive x-rays otherwise I could not get my teeth cleaned. I was very uncomfortable having x-rays taken, but they basically bullied me into having them. Over 14 x-rays were taken, because the hygienist made an error. After the x-rays, I received the worst oral exam in my life. I have had regular dental treatment my whole life. The hygienist proceeded to poke my gums to see if they would bleed. I was told that I have gum disease and tooth decay until I reminded her that I was pregnant. She said it was "probably due to my hormones." She then told me that I could not have my teeth cleaned and would have to come back next week for another appointment. I went to checkout and was told I would not be billed for the x-rays/oral exam/cleaning because my insurance covered the treatment. Today I received a bill. I am incredibly unsatisfied and disappointed with Aspen Dental. I was treated with disrespect and borderline cruelty. I will never return, nor recommend Aspen Dental to anyone.

Amanda Apple is a hygienist at the Warsaw Indiana office. She is very rude and unsympathetic wilh her patients. I understand her concerns for patients to have the best dental hygiene. But once she has told and recommended to the patient her view she proceeds to cram it down your throat. She doesn't stop the badgering. It's ultimately the patient's decision to take her advice or not. I have been going to this location for over 3 years and frankly I dread each visit because I have to deal with Amanda Apple. The rest of the staff have been great. That's the reason I return but I cannot after today's visit. Besides she's refused to treat me ever again because I don't follow her advice to the tee.

8/23/16 I first went to aspen Dental in Milledgeville, ga, I agreed to and signed a contract for work and for partials (upper and lower) in the amount of $ 3, 510.70. Have not been satisfied with the upper temporary partial and could never wear them more than an hour because they were so painful. They did a lot of work in my mouth and told me I would have to wear the partals for 6 months before I could get the permanent pair. They then tried to charge me an additional $ 1800.00 but when I called aspen, [protected], the area director reviewed my case and wrote that charge off saying it was their fault. and because the new dentist was rude and told me my teeth were not supposed to close in the front. Wrong, my teeth always closed in the front and it also tore the inside of my jaw when I tried to eat.( the permanent uppers did not hurt my mouth but still the tooth they removed and put in the new upper was too short) She told me I could go to the Macon, Ga office and they would fix them as they are supposed to be. But to wait and they will call me and set an appointment. Well I waited and they never called, so I called them and they had no knowledge of me from the other office. I made an appointment and the dentist said that yes the teeth were wrong and there would have to be another bottom plate made but made me an appointment to come back in the following week. When I got there they told me I would have to pay them too. I said no I would not that Aspen has a sign (one of the reasons I chose them )that they guarantee 100% satisfaction. Or I could return the lowers back to Aspen in Milledgeville, ga and get a refund and come back and pay the refund to the Macon office and the would remake the bottom plate and try to fix the short tooth too. I returned the plate to the Milledgeville office on 7/11/17 and have yet to even hear from them. I have a signed slip by the receptionist that I returned my bottom plate and that she would give them to the lady that takes care of returns as soon as she came back into the office. As of today, 7/24/17, I have heard nothing. I have been patient long enough as these problems have been ongoing for almost a year. Maybe my mistake was paying them through their finance company, so they got their money up front. or maybe my biggest mistake was walking into their office and believing them to do as they said they would do. And I have found out that all their services were way over priced. I am now considering getting a lawyer.

I was getting a dental procedure when the dentist accidental drilled into my lip. Apparently, the assistant wasn't paying attention and didn't warn the dentist because the dentist freaked out and started disciplining the assistant. Meanwhile, I am bleeding and the dentist told the assistant to go get the senior dentist immediately. They proceeding to put in a couple stitches WITH DENTAL FLOSS! When I asked if I was going to need to consult a plastic surgeon because they had just cut my lip, she said "no but it's definitely going to scar". I then said, "well I had better get a significant discount on my dental work after this". She said that would not be a problem and that she was SOOO sorry. They completed the crown etc. and said I didn't owe anything else due to the "discounted" procedure. I was a bit in shock from all that had happened and walked out of the office with stitches in my lip. I started getting bills saying I still owed for the procedure...WHAT?! I immediately called and they remembered me and said to "disregard" the bills. Well they keep coming! How do I get this permanently to stop? Do I have to sue them for them to back off? I have pictures and video my daughter took as soon as it happened while we were at the office...

I complained many times during my procedure of getting teeth each time they tried to fix them they just got worse . I paid $ 2200. for these teeth . They look like they came out of a Cracker Jack Box . I HAVE had partials that were almost full dentures made by a dentist in Louisiana they fit perfect and looked just like my own teeth . They ONLY COST $700. PER PLATE. My mouth gets blisters and hurts terrible when I eat anything . The teeth hurt me just being in my mouth . I live on only $1000. a month and can not afford another set of teeth . when they dismissed me my son was in the last stage of cancer and I made two or three appointments with them that I couldn't keep because I had to take him to the hospital suddenly . I informed them before the appointment each time . After I didn't see them for THREE MONTHS they said " you have waited too long, we are under no obligation anylonger to help with your teeth or refund !" Then when I called them they just hung up the phone and would not talk to me . I was the only one to take care of my son, he passed shortly after that . When I try to bite a pizza it HURTS . I am still trying to find a way to get teeth that fit ., I should go back to that dentist in Louisiana, I live Florida now .

On april 20, 2017 my daughter had an appointment for xrays etc. She had called the dentist office prior to get a price. The office told her that the price for what she was going to have done is 29.00 my daughter went to that appt. Upon leaving she went to pay her 29.00 and received a bill for $129.00 when she had confronted them about the quote on the phone they said that they were sorry and gave her a discount making her bill $96.75. Unreal.. This was her second appointment with this company on her first appt. My husband and i use our care credit card because of her charge of over $1300.00 which i recently found out that they said to me on the phone that they overcharged her on her first visit.. Where is the money? i did not receive any reimbursement for this.. This company is fraudulent and needs to be dealt with.

I would like to know how Aspen Dental gets by, by adding fluoride treatment to a cleaning without the patients permission or explaining the cost prior to the cleaning.

I talked to a patient about this episode and told him to complain to an office member that he did not request the fluoride treatment. however he was still responsible for payment. He was told if he didn't have the money that they would bill him. The cost was added to the cleaning bill.

I wasn't in the cleaning room and they may of asked him if he wanted the fluoride and he may of said yes, but the extra cost for the treatment probably wasn't explained to him as he was totally confused as he was exiting the room.

I talked to him outside and I told him to file an official complaint however I don't know if he ever did.