AT&T
Reviews and Complaints

On September 11, 2017, I started calling AT&TAROUND 2:45pm in reference to my services. I originally had combined billing and was taken odd without my knowledge. The first rep stated she sees it is AT&T fault and this is why she was willing to assist me. I spoke with a representative for over an hour, and as we made arrangments she restored the services, however, transferred me to a gentleman that could not further assist me in what I needed. That rep transferred me to who he stated was a manager.

In explaining this to the manager, she made arrangments for me to pay 206.86 on Sept 15th, and the balance on Oct. 14th. She also stated that my service had been restored, verified my email and phone number. I called over six times to either be hung up on, pull on hold for over 46 min, to being told lastly by a "manager" that they were calling Direct TV and hold on but all she did was transfer me to Direct TV, whom has been no help. I have been trying to get a manager to listen to my call that was over an hour to hear what the rep and manager told me and honor was I was told and turn my services back on. At this present time I am very frustrated because of how I was treated from AT&T and feel that I experienced poor customer service. I was told one thing and it was not done. Can I please get someone to listen to the call and please restore my services as soon as possible, please?

Was sent a promotional flayer about switching my service to direct to from dish. Great deal with a $200 Visa reward card. I canceled my dish (big mistake) and ordered the promotion deal. Had to pay a deposit that day, had service hooked up and have NEVER received my $200 visa card. I have called 25-30 times and have been lied too over and over about how its on the way. Its been many months and nothing. I just cant believe a big company like ATT would promote such a lie! I am very disappointed and intend on getting a group together for a class action lawsuit. This is ridiculous!

I have been an AT&T customer for 4.5 years. Today I did an online chat at lunchtime and agreed after long back & forth that I wanted to go from U450 to U300, keep 25mbps and was persuaded to keep phone, even though I wanted to ditch it, because $10 less to keep it. Then at end rep tells me he added a second line. But all seemed OK until I get home 4 hours later and find I have basic TV and basic internet! Called customer service and get some woman in India who after 50 minutes and explaining it 10 times still didn't understand the issue. Finally asked to speak to a supervisor who arrived 8 minutes later and after a few minutes says she cannot help me but if I want to hold for 10-15 minutes she can put me through to "customer appreciation", I have now been on over an hour and don't want to hold so she suggests going into a store. I start at Buffalo Grove, explain to the representative and he looks it up and explains that because the previous rep put in an order he cannot make any changes, he is very nice and suggests I go to the main store in Arlington Heights as a "core" store should be able to help. I go to Arlington Heights, show them the transcript from the chat and explain the issue and the Manager actually tries to sell me Direct TV! I tell him no, all I want is my service restored and I don't think I should have to wait a week for a service tech when my service shouldn't have been cut. He again asks why I don't want Direct TV, I lose my temper and tell him I just want my service restored, at which point he "shows me out of the door". I have been paying $280 a month to be treated like that! I immediately called Comcast and they will have an engineer out in 2 days. In the store they kept saying I have U300 even when I showed them on my phone app it says I have Uverse basic. Of course by the time I left the store it was already 7pm so I got a recorded message to say customer service was now closed and the alternate number on my TV account I called 8 times and it's constantly busy, not even a pickup into a queue. I will never use AT&T again, I have never been so disrespected in public and never had such appalling customer service.

I was told that my bill would be a set amount. And when I get the bill it's twice as much as I was promised. They shut my phone off and they never contacted me about this. Worst company ever. No communication my mom passed away and she was on my plan. I've called them about it. They told me that I had to pay the phone off. Other companies pay the phone off. I have several late fees on my bill that needs to be fixed. And they tell me that I missed a payment. Which I pay my bills every month. I would know if I missed a payment. And they never told me for 6 months past.

My bill has been wrong ever since I signed up with a bundle package. I call and speak to multiple representatives and supervisors who always promise to get it fixed. This takes hours and is still unresolved. I have been promised multiple phone calls which NEVER occur either. Bill cycle dated 7/20/17 - 8/19/17 - I no have a bundled package.

My account has been mixed up with someone else's account. This bill is showing a charge of $137.82 past due which belongs to someone else.

My bill should show the following:

Grandfathered in at $119.97 (direct tv)
Internet for $30 (contract for 2 years)
Total Bill should not exceed $152.07

Terrible service, no help on phone they hand you off to someone who has no idea how to help or even what's going on. Order internet install the gave 4 hr time frame and ended up never showing total of 7 times. Don't know who bigger fool is me giving them that many times to gain a customer or the whole bunch of dumdums they have on phones. Consistently put on hold for extended periods of time and then only to be hung up on for just inquiring as to where our tech was. They gave me an entirely different phone number just to cancel service appointment that never happened, ridiculous. Don't do business with them they care nothing for your service.

Since May 2017 a charge of $7.00 + tax and a late fee is added to my bill every month for a modem I purchased from eBay, it’s the third modem I bought in six years, I must call them every month about the bill. This modem was bought around May 9, 2017. I called at&t Uverse to let them know that I had bought another modem and I needed a return mailer to return theirs, they sent one through email. I returned their modem May 19, 2017 by the US Postal service, they didn’t say (any of the six-other customer service representative) that I couldn’t use my own modem, I had always done it. I tracked it to them, they said they haven’t received it, the post office tracking says they’ve received it (about five days) when I checked. Now they are saying after I purchased and have had my own and used my own for years that they have a problem with me using a purchased modem. Amazon and eBay sell the modems on line, are they selling illegally or selling something we consumers can’t use. They say they will have to charge me for using my modem, as if I’m using their modem, and they can’t do anything about it. They say they’ll send me another modem, to replace my purchased one, so it's justified when they charge me.

At&t was supposed to install fiber internet to the home. They made an appointment but never showed up or explained what happened. I called to find out what happened, and they said the order was cancelled without any reason. The rep set up another install date/time. Again, they did not keep the appointment, and there was no call or explanation, just silence. In tremendous disbelief, I called again to find out the reason for this terrible service and lack of professionalism. They responded that the last rep, who was supposed to be a manager, did not complete the paperwork. I let the current manager who was handling this third call my disgust at their complete lack of customer service. This was in addition to nearly 2 hours of hold time. She set a third install date/time, which is today. Today they sent a text to call a rep in India or somewhere who said they can't install the service today for reasons nobody else told me. I am disgusted. Is this discriminatory service actionable? I need to find out. Should I complain to the PUC?

Hi
This night mare begins over the phone when my husband decided to change from Time Warner Cable to AT&T U-VERSE because they offer a better sport package for the football season. So, contact we AT&T and they offer us a world of digital TV, Internet and Phone package a little more expensive than what we had before, but my husband buys it anyway. we was told our total with discount would be $139.99 a month with a free month service means our first payment would had been in April, but for our surprise there was no such free month, we receive our first bill 23 days after accepting the term and conditions for the contract with late fee added, we call and file a complaint we was told was an error they apologized stating will fix it but they never fixed it we keep getting bills with past due amount and late fees, we started to pay as quick as we could via my husband bank of America debit card on their website but for our surprise the bills they keep coming back to back before the billing cycles was even over. We then go on their website and do some research on our contract and we find out we had two bundles one with AT&T U-Verse and one with Direct TV, when by fact we understand we had one contract only and AT&T and Direct TV merge together to give a great service. the reality is we was being bill separately for these company which was super disgusting to us we call and file multiple complaints with no positive answers nobody seems to know what was going on we had a lot of turn around I was super frustrated I decided to pay all those bills and get rid of them with my debit card this time, but the bills keep coming at us and even phone calls. We get a bill charging us for and early contract termination fee, I paid this too in full so they don't hit my credit report. Thank God it seems to be the nightmare was over, then couple of weeks after we started to get those harassing calls and telemarketing offers and we requested to place us on a do not call list, which was not at all successful at all, so we decided to ignore the calls, all this in 2016. Then since 2017 their sales department calls stated again they better their services and blab blab blab we stated again the same "we are not interested" to place us on a do not call list, but they just keep calling. I was told by my former Boss this was going to happen to me after I told her we change cable company because it happens to her and they mess up on her credit and she stated had to get an attorney involve because even after they paid their bill in full the extra bills and charges never stop coming at them. I receive a check in the mail on April this year 2017 from AT&T Account payable department, I call them about it and they stated they are refunding me $605.00 because of my over payment from last year 2016, which I thing was fair because I knew for sure I did over pay them, but to make sure and keep on the safe side I asked all possible questions related about this JP Morgan Chase check and was told it’s for real and I had no reason to doubt its authenticity so I went on depositing it to my bank of America checking account. I knew we over pay them but I rather deal with the loses that to deal with them. so, I deposit the check it went through, but for my surprise I get a collection call and a letter in the mail from the account payable department stating I owe this same $605.00 that they originally refund me, now they are threating me to get at my credit. My mistake was to deposit the check for I had a gut feeling they was going to try mess me up. I was on the phone more than an hour or so with a customer service guy name Jud whom spoke with me from phone # [protected], explaining me about the benefit of this refund check from AT&T I try to call this number back two months after the collection department started calling me but for my surprise this number isn't working any more I get this number calling to their main customer service number [protected]. this become my worst nightmare ever just as my former boss stated it was to her. I Just need someone to please for Jesus Christ sake to help me. I do some research on line about fraud from AT&T at complaintsboard.com and for my surprise I and my former boss and manager are not their only victims, they even have a Department of Justice lawsuit case for Telecommunication Relay Services Fraud under a false claims Act, you can see this on justice.gov
I was transfer again all over and was sent to the billing department spoke there with a Rosie and was transfer again to account Payable their talk with John and so on and so forth no one knew what is going on all they can keep saying is that it show Is that I have a pending bill with them for a check I sent gem this year 2017 from Wells Fargo but he truth is I never sent them a check I told them send me a copy of that check, because I do not use checks and since last year 2016 I pay my bill and other extra bills and charges for a month and a half service and thought all was over till they send me this JP Morgan Chase check stating they refunding me for last year 2016 over payment, now they are charging me for this refund they send me. Any time I call someone say something else, like I requested services from them which is a completely falls statement, we have Time warner Cable that is now Spectrum from the moment I end business with AT&T and this new contract with Spectrum is under my husband name. I still thinking AT&T is trying to collect other or past customers due and collection bills adding it to new customers bills to cut down on their profit losses, and I am one of their victims, because the first phone number hey assigned us when we started business with them was someone else before and according to an agent name Lin that called us on the phone issue thing she stated was an error on their part and she assign us a new home phone number. I am just tired off their mess and if affecting me a lot of ways.
I just need them to stop harassing me and my family we are tire of getting those call from collections and don't deserve it. Thanks in advance for your help and support.

Thanks
Best regards

Luz Marina Henry M.

Their customer service is the worst in the world. Sometimes they make mistakes and can't resolve issues for months. I spent many hours being on hold with them. Worthless and absolutely useless...
Everyone I know says that their company is a scam... Nobody satisfied. They are the worst. Don't do business with them, because you'll be sorry very soon.

AT&T business is a scam. The representative told me that I need to make an advance payment of $449 because I do not have credit history. Of course I do not have credit history because I moved from another country. I understand I have to make some kind of deposit . AT&T said that this $449 will be credit to the service fee so I will not have a balance due until this $449 is used.
But I received a bill with a balance due. I called AT&T and they said $449 is a charge and non-refundable. What ? I would not have signed up for the service IF they gave me the TRUE information. I had a chose to choose other company service. I called the customer service and whatever the manager (I guess he is the top end of customer service), name Ryan said what he could do apologize that the one of the AT&T representative gave a wrong information but there is nothing they can do. He said he can not do anything for someone who made a mistake giving a false information.

This is really a fraud that AT&T stole my money. $449 is a lot of money.
Please do something about this company. This company is not ethical and scam.

My husband using a prepaid line for $45. I was using Tmobile service the suddenly he noticed if he add me on his account then we have to pay $75 monthly. We will save $10. So went today pentagon city mall at&t store to get mine service. The associate name Rashad was so rude and he have jero knowledge about at&t services. His behavior also not good. When we ask something he was so angry and seems he don not like to talk with us. He charge me twice from our credit card then when we said why its twice he said ok cl and fix yoursel and also said its not his duty to help. The manager name jone he also was there and when we try to talk with him he just ignore us. They both was so rude and wasn'T professional at all. They just leave us without solving the problems. We waited few minutes more if they helo but both went to meet others custmers without talkinh with us. they just ignored us! Then we call at&t customer care and one representative solve it.

This driver was texting while driving and almost caused a multiple car pile up, this incident was in San Diego, the license plate of the art van is 30443p1. This driver needs to be written up or fired for putting my life in danger because of texting. This driver was clearly focused on his phone and not on the road, this type of driver will not be tolerated.

They are liars, I recommend you not to listen and not to believe what they say. They will cheat you, this is their job. I bought a phone with a plan that was advised by their representative. But when I came to the store the price was higher and I had to pay $135 per month. When I contacted them they were rude and didn't help.
Stay away from these scammers. You better choose a different and a cheaper company.

I used to love AT&T but now I despise it! The customer service has gone down hill and the cost for service has gone up to where I can barely afford the bill. If I had the extra money I would switch in a heartbeat. I have been a loyal customer for many years but now I am just disgusted. Shame on you corporate for not fighting the cellphone manufacturers to help keep our bill down or for not adjusting your rates to help keep the bill down. Also with today's technology you would think that you could upgrade your system not only for your reps but for your customers too! Your training program is obviously very lacking when I can get 3 different answers to the same question cause no one seems to know what is going on. Please change or eventually I will have to drop you like a bad habit!

Recently, I received an offer in the mail for a $250 gift card if I were to change from Comcast to AT&T. I called and was advised that the offer was no longer valid but they would offer me a $100 gift card and a lesser charge every month.
I signed up August 16th and after hanging up the phone, I went to my mailbox where yet another offer of $250 in a gift card was available. I called the numbers, gave them all the information but after three calls, I just gave up.
Next I received FOUR e mails thanking me and advising of installation dates that were completely different fro what the representative had advised.
The e mail suggested calling to confirm the date, which I did. Unfortunately, they "lost" the order but somehow after forty minutes of on hold and off hold, they found it.
Now they say the e mail installation date is wrong and the original dates are right.
Order Number XKHRZKJ8Y2556.
I will wait to see what happens but this does not portend for good service. By the way, I am a former vice president of a major cable network located in Atlanta and part of my department was devoted to viewer services. Many of the complaints we received were really about their cable provider, not the network --- the viewers were confused.
Well now, so am I!

Service Cancelled after this chat conversation on 8/14:
Toya : I would like to remove Starz from my tv package but do not see an option
Abdulazis D : We've removed the The Starz/Encore Package(GP) and upgraded your Internet to Internet 24 with no contract and your new monthly rate will be $168 plus taxes and fees and surcharges.

Rep put in the change as a service move and U-Verse is not available at whatever address he entered. Therefore system cancelled (U-Verse and Internet) my entire service that I have had over 5 years. Now they are saying they have to treat me as a new customer and re-pull my credit! The customer should not have to pay for the companies incompetent employees mistakes!

At the end of December 2015, AT&T and DTV ran a promotion offering the NFL Sunday Ticket for 2 years at no cost if you switched from cable TV to DirecTV. We subscribed.

All of a sudden last month, we were being billed for an additional $45 for the NFL Sunday Ticket for 2017 season! (It is $45 a month the 6 months) When I questioned why we were being charged and verified our contract was indeed for 2 years of the "Sunday Ticket" for no cost; their explanation was that our 2 years of no cost was for the final 2 weeks of the 2015 season and the 2016 season?

So, their promotion was a scam. We received 2 weeks of the remaining 2015 season and 1 full year of the 2016 season. "Sorry for the misunderstanding" is all they said and we are having to pay for 2017. Talk about deceptive promotion and advertising!

On top of that, I have cancelled my NFL Sunday ticket and they are still keeping my first two $45 payments towards the 2017 payments. Needless to say, when my 2 year contract is up with DTV at the end of Dec, we will be seeking another TV service. Unbelievable!

My act# is: [protected]

their service is the worst. TV and internet work bad. The internet is slow, I think if I sent a letter using a pigeon post it would be delivered much faster. I decided to change the provider to another one because I'm fed up with your silly service. I will surely change our family's cell phones not to use your service anymore.
Shame they don't care about customers and their service quality.

On [protected] I turn on my TV, which has a soundbar, and there is no sound so I say, OK there must be something wrong with the connection or the soundbar is broken. I try unplugging, re-loading, etc. etc. Nothing works so I call ATT. The agent does a couple of tests and says; yes your receiver is not working correctly and we will send out a new one. Great, I am a happy camper. The receiver arrives the following day, [protected]) and I install it and there was sound. Only to find out that ALL THE SHOWS AND MOVIES I had saved on my DVR system are now gone! I am devastated and call ATT customer service and she says; oh I'm sorry there is nothing we can do for you. My question and complaint is; Why did the first agent not tell me that by installing this new receiver I will lose all my programs. Why did she not bother to find out if it was the main receiver that was malfunctioning? These are shows and movies I will never get back and could have transferred from the old receiver to the new one, apparently, but the good person that I am I took the old receiver right away that same day [protected]) to UPS to mail it back. What is ATT U- verse going to do for me to make good on their mistake? NOTHING APPARENTLY. I would like to see ATT U-verse give me 6 months Free movie channels or something.