AT&T review: Business wireless

I am writing to address several issues related to my recent service activation with AT&T. On January 7th, I initiated a new service, and despite multiple attempts, my application faced challenges. After finally being approved, I agreed to revised terms, which included a monthly cost of $120 for four business lines and a new phone. Additionally, I was assured that my other three lines would qualify for new phones or upgrades within 30 days.

However, my experience since then has been far from satisfactory:

• Upgrade Eligibility Discrepancy:

• During a store visit after 30 days, I was informed that my eligibility for upgrades would not be until April, contrary to the initial promise.

• I reached out to customer loyalty, where several employees acknowledged the issue but were unable to complete the upgrades.

• Despite assurances, no resolution was provided, and I was told the matter would be escalated.

• Frequent Disconnections and Unresolved Calls:

• On February 13th, a 2-minute call was abruptly disconnected.

• Subsequent calls on February 29th (21 minutes) and March 6th (20 minutes) faced similar issues.

• A 1-hour, 14-minute call on March 6th left me on hold, as did a 1-hour, 3-minute call.

• A call on March 7th lasted 2 hours and 15 minutes, followed by a 20-minute call and a 7-minute call.

• Promised call-backs within 1-2 hours never materialized.

• Billing Discrepancy:

• I received a bill requesting $524 instead of the agreed-upon $120.

• This discrepancy is unacceptable and requires immediate correction.

• Lack of Employee Accountability:

• Employees have consistently refused to provide their names or employee numbers, hindering effective communication and accountability.

• Was pushed to subscribe with Dish Network

• attempted return call from AT&T would stop after 1 ring not allowing me to answer. I speculate that's was a tactic to log a call from an AT&T employess without having to actually resolve my issues

Requested Actions:

• Correct Billing Amount:

• I request an immediate adjustment to reflect the agreed-upon monthly cost of $120.

• Upgrade Eligibility:

• Please honor the initial promise of upgrade eligibility for my other three lines.

• Compensation for Time and Inconvenience:

• Considering the extensive time spent on calls, disconnections, and unmet promises, I request compensation.

• I propose zeroing out my balance on the bill, waiving remains amount of installments on purchased phone and providing complimentary phones of my choosing for my remaining lines.