CB Telecommunications AT&T Garbage

AT&T review: Garbage 1

Celeste Hall of US

Nov 21, 2024 9:18 am EST

Verified customer

Review updated: Nov 22, 2024

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I live in Hendersonville impacted by Hurricane Helene. Drove to another town to switch to ATT cell service. Acct. was set up in my son's name to access his company discount and my military discount. Found out when bill received our account was a mess. Straighted out account by phone we thought having to switch owners to my name to get military discount. Found out when second bill arrived with no discount despite being told multiple times by folk that it would be applied that I was not eligible as the surviving spouse of a 100% totally disabled veteran. Disgusted.! Am considering leaving ATT again. We were customers once and got disgruntled with customer service and cell coverage. Now here we are again. I am able to get a military discount with my military ID everywhere including US Cellular where we came from. Your customer service could not get me to someone to complain and find out the reason for the policy. I am on a fixed income and that discount makes a huge difference in the fact service with you is more expensive that US Cellular. AND I was told at the store that I would receive it after presenting my IDs as well as my husbands DD214.

You can make sure I will be reporting this on every social media I can.

Celeste M Hall
[protected]

Recommendation: NO

I have already done all that. They say they have to follow your policy, which does not allow me a military discount. Believe me, I am going to publish this on Facebook. An x and anywhere else I can post. A t and t is a big company. I worked for you when I was a young person. I own stock. I cannot believe that you will not allow your policy to give a military discount to widows of disabled veterans. Your response to my complaint is garbage.

My apologies. I did not realize you were not connected to AT&T. I've been nothing but patient with them and I have followed all the steps you just said and still have nothing. I've been told. Corporate is the only way to go and you can't get in touch with anybody.

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R. Schowalter

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4 comments

R. Schowalter

Verified customer

Once more get in touch with AT&T customer support and report the matter to a supervisor. Clearly state the issue and your qualification for the military discount you were told at the shop. In case the problem is not sorted out, it may make sense to switch to US Cellular again or to some other operator who would let you enjoy the benefits which you deserve more.

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