Bank Islam Malaysia
Reviews and Complaints

As'salam,

Saya DS adalah salah seorang pelanggan Bank Islam yang mempunyai pinjaman peribadi.

Untuk pengetahuan pihak tuan, pinjaman saya tiada tunggakan. Tapi kenapa Customer Service Bank Islam menghubungi saya dengan nombor tertera 'handphone number [protected]' menyebut nama penuh saya dan saya mengesahkan. Lepas tu meminta saya menyebut nombor kad pengenalan saya. Secara logik dan akal yang bijak, nombor tu nombor saya dan saya dah sahkan nama penuh siap ngan binti lagi. Dan tiada orang akan sesuka hati meninggalkan hp di merata tempat, dan tiada orang nak menyamar la..Aaaddoiiii jangan jadi bodoh sangat boleh?

Jangan malukan nama BANK ISLAM.. sekarang dah boleh tukar nama ALONG ISLAM MALAYSIA setiap hari akan call minta benda yang sama.

Saya mendapat surat lawyer drpd bank islam kononnya langsung tidak membuat pembayaran hartanah sebanyak rm457, 820 sehingga 6/2/2020.
Hello, pegawai bank islam ni Dapat income dari saman org ke apa? Saya tiada sebarang tunggakan. Kerana kelalaian pegawai update sistem, saya dapat surat saman?! Pegawai yg call janji akan respond segera tp alih2 surat saman yg sampai!
Tolong lah jangan rosakkan reputasi bank islam!

My late father had 2 loans with bank islam which is housing loan and personal loan in total of rm400k+. May father passed away, 5th october 2019 due to cancer. So a month after he passed away, in november 2019 my mother and I go to one of the branch nearby to know the procedure of settling down the loans. But last week my mother just received the documentation for takaful. Today, they called my mother to inform that the loans need to be paid atleast for a month since the takaful is still in progress. What do you expect from us? My mother is a housewife, with 6 kids that are still studying. Why do the bank did not inform us in the first place? Why do the progress took so long to progress? Do the staff did not do their work? It takes 3months of waiting and then suddenly got call and email to make payment of loans? Please make the progress faster! Please work with efficient! Dont take any issue from customer as nothing!

saya datang bank nak buka akaun . tapi bila saya dapat staff yang mcm tak ikhlas buat kerja, sya nak suarakan aduan saya . tolonglah ubah sikap kamu dan juga staff kamu berkaitan layanan ni . mcm mna orang nak nilai layanan kamu bertaraf 5 bintang kalau tengok staff pun buat kerja pun beremosi . tolong lah . saya datang nak buka akaun sahaja bukannya nak tengok muka staff kamu yang bengis dan emosi ketika membuat kerja . keyboard ditekan dgn kuat, seumpama saya takut dgn sikap begitu ? lagi lah sya sakit hati tengok perangai mcm tu . buat lah sesuatu, kamu tak buat sesuatu, habis semua cawangan kamu terkena tempias ni malah menjatuhkan lagi imej syarikat kamu . layanan sepatutnya beretika dan tidak beremosi . apa yg staff tu dpt kalau nak tekan kuat kuat keyboard tu ? rosak nanti suruh dia ganti rugi . jgn diam membisu sambalewa tengok komplain orang tapi satu habuk pun tak buat apa apa . tutup je lah customer service tu kalau mcm tu . kalau kerja pun tak pandai buat

My name is Nur Ashikin Louis from Kuching, Sarawak (Malaysia). I received a phone call from 03-2770 4630 at 3:03pm on Jan 14, 2020. I answered because I have an app which notified me that the number was tagged as Bank Islam Insurance. So I answered the call but no one seems to be talking at the other end. It hung up soon after. I have blocked the number now. Please email me at [protected]@yahoo.com and explain whether it is from you (Bank Islam) or not. I am so scared because I have been receiving strange phone calls lately and I don't want to be a victim. Please reach to me and don't ignore. I need a clarification. Please.

Sy telah menerima sms berbaur ugutan mengatakan telah banyak bulan saya tidak membuat pembayaran terhadap ansuran rumah sdgkan saya tidak pernah gagal membuat bayaran setiap bulan even telah pun membayar extra sebulan. Sy attach bukti sms tersebut. Mohon pihak bank islam alert dgn rekod pembayaran sblm membuat call atau menghantar sms. Ia sgt mengganggu keselesaan saya. Sila sertakan bukti jika hendak mengugut saya spt sms di ats. Sy berani jamin sy tidak pernah gagal membuat bayaran setiap bulan kecuali pd bulan 11 & 12 kerana payment holiday. Sy selalu terima call n sll kene explain. Selalu jg sy dpt notis dr bank islam kerana tunggakan ini tetapi tidaklah sampai rm3000++. Mohon buat semakan betul2 sebelum menghantar notis. Terima kasih banyak2 n maaf kerana membuat aduan

Mesin atm bank islam depan politeknik dungun dah dekat seminggu tak boleh guna. Pelajar yang takde duit susah nak buat pengeluaran. Atm terdekat dekat bandar. Student yang takde transport sendiri tak boleh nak keluarkan duit. Mintak pihak bank islam dapat selesaikan masalah ini dengan secepat mungkin bagi memudahkan pelajar lain. Kerjasama pihak tuan/ puan amat saya hargai.

Saya telah membuat aduan di Bank Islam berhubung dgn penyata Kad Kredit Bank Islam saya bulan Dis 2019. Isunya adalah pembayaran oleh Bank Islam dibuat 2 kali kepada Tan Radio Kota Tinggi, Johor iaitu pembelian pada 4/10/2019 dan pembayaran oleh Bank Islam Kad Kredit dibuat 2 kali.

Sehingga kini tiada langsung maklum balas daripada Bank IslamPusat Kad Kredit

Tolong beritahu saya keadaan isu ini. Bagi saya isunya sudah agak lama kerana siasatan perlu dilakukan sekejap sahaja dalam era teknologi sekarang

Mohon Pencerahan segera

TK

CC Ketua Bahagian Pusat Kad Kredit B Islam

On 19th August 2019 i made an application through bank officer PN ASMA at Bank Islam Kuala Terengganu. She promised to process accordingly and i provided full set of document as per required. There are several communication with her through whatsapp and i told her about my intention for this personal loan. Every day I ask about the status and she refused to response my question. After 2 months i contacted her again through whatsapp but she still did not reply and answering my calls. Then i contacted Bank Islam HQ  to ask about the status of loan. Then HQ told me that the loan was submitted by Bank Islam Kemaman. I was surprised coz i thought the loan is from KT branch. Bank staff (Asma) did not inform me and she irresponsible missing from action without any single explanation about the status. On the 26th September tell me that she had go for search of my employer status in SSM when only i ask her about how is my loan status.. I wonder what the hell of just searching for SSM status and it takes about a month to check?..then until now she is not telling me the status.

Later i contacted Bank Islam Kemaman to get more details until i have been entertained by Mr Nabil from that branch. He ask me to resubmit the loan. For second time i have been asked to submit all the required documents and i did sent. After a month the loan still dont have get any status. Few conversations with whatsapp and through phone with him. Then on 28 October he ask for my degree certificate for final process and did told me i can sign the agreement at KL. Day after that suddenly he informed me my application clashed with the previous submission. Meaning that the application is still in progress and pending at Pn Asma's side. I was totally confused and being fooled of what is going on with their internal communication. Its totally unprofessional and inefficient. Mr Nabil also is not keen to answer my request and seem not care about customer satisfaction. He always asked me to call him despite he should call me as a client. Its another unprofessional method!.

On 8th November 2019 i called HQ to ask about my status and found it was rejected for 2nd time. Without knowing any reason why it was rejected. Then few days later i spoke to Mr Nabil and he gave me same reason about my company is not listed under ROC search which is totally [censored]!  My company is registered under ROC since 8th April 2010. I felt so humiliate with his statement and i think both of bank staffs did not search properly or doing nothing at all.

I deserved to get full explanation or i have to report to the police for my legal action. I concerned about all my documentations and afraid for being used as fraud materials. Now both seems not too seriously concerned about their client and left me behind without any good explanation.

1. Please provide envelope when we customer withdraw the money.. especially big amount no envelope provide at all.

2. New system..customer have to use machine to keep the money is very not good at all because we customer not all young age..some is elderly not familiar with the machine...

3. Withdraw money cannot be at the counter is very disappointed must have 5k above? Not longer use the book...to be honest bank islam not too busy than tabung haji...that why we customer go bank islam...truly very disappointed

Hope u can take action..thank u

Went to Bank Islam to apply for credit card.Took my number and went to the counter but the worker in charge didnt even entertain me and was just busy doing other works.Okay I understand he's busy.Then after a solid 5 minutes told me to go deal upstairs but no one was around.I knocked on the door rung the bell still no one.Cudve just told me earlier to go up.I stood in front of the door but they didnt even look at me!Still pissed off man.

Saya Nor ain najwa binti Hashim n my ic number is [protected].Saya ada buat transaction RM 400 dari Acc bank islam melaui ATM ke acc BSN, tapi saya tersilap masuk ke acc SSP BSN ibu saya..Then 15/10 saya ada buat report, officer cakap akan ambik masa dalam 3hari then dia akan kol untuk bagitahu status report tapi tak ada kol untuk sebarang maklum balas.Then saya kol lagi bercakap dengan Encik Irfan bertanyakan tentang status report, dia maklumkan yg status pemindahan dah berjaya n boleh pergi ke cawangan bsn untuk semak..Then bila ibu saya pergi ke Bsn, Bsn mintak saya pergi refer branch Bank Islam sebab duit memang tak masuk dalam acc..Then, sy pergi ke branch bank islam Bandar Wawasan..staff suruh saya kol customer service untuk mintak satu letter bukti transaction telah berjaya yang boleh saya refer dengan BSN..14/ 11 saya kol lagi customer service, bercakap dengan Encik Hafiz..dia maklumkan yg dia akan issuekan surat dengan manager dan akan ambil masa 5 hari bekerja dan dia akan emailkan..Tapi sampai hari ini saya tiada terima apa2 maklum balas so saya kol lagi customer service bercakap dengan Miss N, dia minta saya sahkan semula no acc SSP Bsn untuk semak...Talian terputus saya kol semula dan bercakap dengan Encik Faiz..dia juga maklumkan perkara sama yang pemindahan wang sudah berjaya dan pihak customer service tidak boleh keluarkan sebarang surat sebab pemindahan wang adalah melalui atm n IBFT...kenapa saya tidak terima sebarang maklum balas tentang surat sedangkan saya sebagai customer dah tnggu lebih dari 5 hari?Then bila saya kol, officer maklumkan akan semak semula status?bila saya tanya akan ambil masa berapa lama staff cakap tak pasti..then saya tanya, perlu ke saya buat aduan ke BNM baru akan ada solution untuk masalah saya?staff you cakap yes..so this is my complaint about your customer services..My point is apa tindakan yg sepatutnya customer kene buat untuk dapatkan semula duit yang tak masuk ke acc even transaction dah berjaya?Macam ni ke customer service bank islam attend masalah customer?

I having bad experience in pembiayaan Hartanah-i (Tawarruq) under IIUM Special House Scheme. In my agreement stated that I needed to pay RM 1, 431.63 from 1 month to 24 month. Then from next 25-420 month, the amount that I need to pay is RM1, 787.64. Currently, I have paid for 4 month since July 2019, the RM1, 431.63.. Then, I knew from my friend that also take same scheme with Bank Islam, she did not required to paid the installment from 1-24 months, but only pay the progress fees which around rm300 to rm500 per month. I asked the officer that manage my cases which is Wan Mohd Shafiq Wan Ismail - Branch Business Manager, Putra Square regarding this issue. By phone, he said that I also can do like my friend, just paid the progress fees, and I just need to call IIUM office, which manage staff salary to stop the deduction. But IIUM Office told me that, they need official notice/letter from Bank Islam to stop the deduction. Then I call Wan Mohd Syafiq back and told him what the IIUM informed me. So he asked me to wrote a letter to HQ Bank Islam request to stop the deduction. I though it just for a formality and my application to stop the deduction will be approved. Then suddenly, Wan Mohd Syafiq inform me through 'Whatsapp Massage' than actually HQ Bank Islam already circulated instruction since January 2019 to all branch that all customer cannot pay by progress but need to pay the installment. However, i still don't understand why my friend still able to pay according to progress fees and not full installment like me since she start pay April 2019. He (Wan Mohd Syafiq) told me that probably IIUM did not notice Bank islam instruction for deduction.. his explanation doesn't make any sense.. How a bank can ignore someone not paid something that unavoidable (the installment) more than 4 months. If IIUM really did't get that instruction, why Bank Islam doesn't give another reminder?
I not satisfy in:
1) How your manager, Wan Mohd Shafiq Wan Ismail manage my case. He obviously doesn't have enough knowledge on Bank Islam Product and confuse the customer in many way. He also fail to suggest good management for the customer to avoid unnecessary fees. On top of that, he try to blame my company that not deduct staff salary.
2) Why bank islam force customer to paid a lot of advancement.. I know the money will be returned to customer later. But a way to go.. Bank Islam not like ASB that can offer defident to customer.. If now I have advancement RM10, 000, then you give me back MR10, 000 35 years later.. the money value was not same..

I hope i can get good explanation and solution by Bank Islam.

Hi and Salam. I am here to file a complain on why when i tried to register my phone number on the website, it failed and told me to register my phone number at the nearest Bank Islam branch? Then what is the use of the option registering my number online? Fix this please. And the existence of the Bank Islam application is for what if I cannot just transfer money on the app? My username is Iffahirdin
and you can contact me at [protected]

Saya telah menghubungi pihak bank islam di no [protected] untuk bertanyakan status kad bank islam iaitu kad kredit yang tidak dapat digunakan. Saya telah diberitahu bahawa bahagian customer care tidak terlibat dalam hal tersebut dan telah memberi saya no collection centre untuk bertanya lebih lanjut mengenai status kad tersebut. Saya telah menghubungi bahagian collection centre bercakap dengan encik taufiq yang mengatakan bahawa status kad saya adalah aktif. Dan untuk mengaftifkan kad tersebut (disebabkan saya ada tunggakan sebelum ini) hendaklah menghubungi pihak customer care service. Dan sekali lagi saya telah menghubungi pihak customer care yang bernama encik farid dan beliau mengatakan bahawa customer care tidak bertanggungjawab atas pengaktifkan kad disebabkan adanya stamp oleh pihak collection. Untuk pengetahuan pihak tuan saya telah membayar tunggakan sebanyak rm2000 pada 5/11/2019. Dengan perasaan kecewa dan pembaziran bill telefon saya, saya telah menghubungi semula collection centre dan mengatakan bahawa akaun saya telah dihantar ke bahagian recovery dan menunggu pihak recovery menghubungi saya.Saya berasa sangat kesal kecewa dan sakit hati atas layanan yang seperti menyerah tanggungjawab dan menuduh satu sama lain sehingga saya keliru dengan servis yang diberikan. Atas itu saya berharap pihak tuan memperbaiki lagi hubungan komunikasi pelanggan dan tidak membuang masa pelanggan dalam hal yang sedemikian. Sekian terima kasih.

Saya menerima mesej dari Boost yang menyatakan bahawa saya telah memenangi wang sebanyak RM 8, 888. Saya berbicara dengan penghantar mesej tersebut ( yang menipu bahawa dia merupakan ejen Boost yang sebenar ) di aplikasi Whatsapp dan kata-katanya meyakinkan saya bahawa saya benar-benar memenangi wang tersebut. Scammer tersebut meminta untuk saya menghantar gambar depan dan belakang kad debit Bank Islam saya. Saya berbuat demikian dan dia menanyakan jika saya mempunyai akaun bank yang lain. Lama kelamaan, aksi dia mencurigakan saya kerana dia asyik menegaskan saya untuk saya membuka akaun bank yang baru supaya dia boleh melaksanakan proses menghantar wang RM 8, 888 itu kepada saya. Namun saya tidak berbuat demikian dan terus block nombor tersebut di whatsapp. Namun, ianya sudah terlambat kerana duit di dalam Bank Islam saya sudah tiada. Baki di dalam akaun saya hanyalah RM7 sedangkan saya mempunyai RM 100+ lebih sebelum ini. Saya merasakan bahawa scammer itu telah mengambil duit saya. Apakah cara untuk mengembalikan duit saya?

Good evening. On 29 Oct 2019, I had visited Bank Islam Malaysia, Pokok Sena Branch to open a bank account for my sister. I arrived approximately at 2.55pm but at 5pm, my sister name not yet called. There were 2 front desk officers but at 4.15 pm, 1 officer had closed his desk and only 1 officer incharge for the customers. So the process for opening the account took longer time than usual. This also due to process of fill in the information of the customers using online system as prior, the customers need to fill in the information on paper provided by the bank.