Bank of America
Reviews and Complaints

I don't write checks. I use my debit card for everything and I use it as credit to avoid ATM/ABT fees. Also, I do this because I don't want to get in to the overdraft fee game. And I am sure many people think the same way. But, I found out today - the hard way - that Bank of America can choose what type of purchases (charges) are being made to my account without asking me, thus opening up a way for them to keep my hard earned money.

Here is what I was told by customer service; If the B of A gets a request for funds from a vendor more than once for the same amount they consider it a reoccurring debit, and will pay it no matter what the account balance. Also, if the vendor tells B of A that the account is reoccurring they will pay no matter what the account balance.

When I opened my credit union account I kept B of A for when I travel - so I could still cash checks. But, my Norton Anti-virus subscription was still paid through the B of A account - I forgot to transfer it to my credit union. When my subscription renewal request went through it put a negative balance of $3.65 on my account for which I was charged a $35.00 overdraft fee - which is 958.9% interest due immediately. I was then sent an email stating I had to pay it by the March 16 - 3 days from now - or get charged another $35.00. When I called to figure out what was going on I was told by customer service that these fees would keep being applied until I brought the account to a zero balance. To make matters worse, to stop having this payment flagged as reoccurring I would have to pay an additional $30.00 - per charged item.

In the end my $3.65 overdraft cost me $35.00, because customer service waived the $30.00 fee - not out of the kindness of their heart, I had to beg. But, this could have easily cost my $100.00 by Friday if I didn't take care of it right away.

But, what makes me really angry is the $30.00 fee for correcting their change to my account. I never asked B of A to make this reoccurring. B of A just assumed it was and for it to be corrected I would have to pay. I'm not sure, but is this legal? What's more - and someone please correct me if I'm wrong - a Federal law was passed in mid-2010 making banks inform their customers that their account would go in to the negative because of a Debit/credit transaction. In my case I was never informed. Does the reoccurring debit free B of A from having to informing me? It seems to me that B of A has found a loophole in the Federal law and for those of us who try to close it, they charge us.

So, luckily I'm working near a B of A location. I went in and brought my account to zero and closed the account. I will never use B of A again. For anything. I will not even use their ATM's. Furthermore, I plan to spread my story as far as I can to warn others.

I have been in contact with Sen. Baccus office and was told of the "cash for keys" program settlements of up to $2000. I had a loan sold to Countrywide in Jan/Feb 2008 after purchase in Dec. 2007 on Cedar Creek Rd. in Plains Mt. [protected] which soon after was foreclosed on. I understand there were several attempts at auction sale and not even sure if i an still the owner or if it sold which I assume has occurred. I tried to contact Countrywide and get my redress under the "cash/keys program. Please all help I can get is greatly appreciated as I am presently a homeless unemployed USAF vet.

I a customer of snow drift farm in tucson, arizona. Due to illiness and mounting medical bills, the company had to close.In november and december, snow drift farm was having a liquidation sale on their inventory. I purchased slightly over $100 in stock. Late december, they posted on their website some orders would have to be refunded because they had sold out sooner than expected. Mid january, I received an e-mail with my refund confirmation. I was slightly disappointed but I knew I would at least be getting my money back. February, I contacted snow drift farm but could not get anyone so I went to the website. According to their website, bank of america's policy is to hold the funds from their final closing sale for 6 months. Rather than process all of the refunds, bank of america is attempting to force snow drift farm customers to do a charge back. If the customers do a charge back through their credit card companies, snow drift farm will have a mountain of charge back fees. I'm sure all the charge back fees will drain the bank account of snow drift farm but bank of america will make a huge profit. Sounds like they like taking money from companies when they are down. So basically, snow drift farm looses out and so do their customers but bank of america can show a profit. What's fair about that ?

I was a bofa mortgage customer, generally happy, and contacted them about refinancing my mortgage. The mortgage rep I was sent to asked me for a lot of information... Much more than necessary. They not only asked for my 401k account balance, but wanted a statement of what my account is invested in! They asked me for a credit card, on which they said they would place a "hold" for $450 to pay for the appraiser who would come to my house if I moved forward with the application. I gave the rep my credit card number (I figured, after all, I was already doing business with bofa for my current mortgage). After speaking with my husband, I contacted the rep two hours later and cancelled my application. He confirmed that the hold of $450 on my credit card would be released. This was on december 5th 2011. However, they did in fact take the money from my credit card. It was not just a "hold". It is now february 12, 2013 and despite many calls, emails and escalations this money has not been refunded to me. Needless to say, I refinanced with another financial institution and will not be doing business with bofa ever again.

I went through mediation with bofa and their law firm, potestivo to secure a home loan modification. I was granted a trial mod with the home retention dept. I completed the trial mod exactly as ordered, but was later denied a permanent modification. I was told by my "negotiator" (Andre) that I was $600 short in income per month to qualify. 3 months ago, when I started the mod my income was right on. My financial situation has not changed since the trial was granted. He said that there were "no guarantees, " and that I was told that my "final modification would 'probably' be the same as my trial - key word probably". But, hey, I could begin another "brand new" trial modification with making homes affordable, and pay a trial payment of $1, 160.00 instead of the $820 payments that had been agreed to in mediation. $340 more per month than my previous trial payments. So let me get this straight-i have to make more $ to pay less, but if I make less $ I have to pay more. The home retention program is based on your net income, but the mha program is based on your gross income. A third grader could figure out that this doesn't make any sense.

It is a huge scam and we, the taxpayers have given the bank the tools to manipulate this economic crisis for their own benefit. I have been led around like a dog on a leash by this bank. I have faxed them close to 1000 documents over the past 1 1/2 years, duplicates over and over because they claim they don't have them. They are either incompetent or criminal. They are not helping customers with modifications. Look online at the complaints about bofa and home loan modifications.

Had a check that was supposed to be held by the recipient run through prematurely. The Bank paid the bigger check and cleaned out my account, causing an isuficiency of funds for the rest of my sceduled payments, the charged me a fee for each one. They returned checks for $19, $14, and $30, While paying checks for $500, $517, and $219 plus others. I paid 8 $35 fees. I was told that there was no help to be given for these fees. It took 2 weeks to correct with our incomes. I also paid a $35 fees for being in the red for 5 days, even though I had taken care of the original checks that put us there and their fees were causing the extend insufieciency. They are sickly sweet on the phone, but totally unwilling to help or refund fees.

During the Summer of 2011 I was unemployed. I have had a mortgage loan on a property in Grand Junction Colorado.
I had been paying the same payment since Spring of 2008 and have never been late.
In August of last year I received a letter from BOA with a check for the amount of the payment I had made in July.
I contacted BOA and was told that the had me the check for my payment because I had paid the incorrect amount. They had upped my payment do to an adjustment they had decided to make on the escrow portion of my payment to the tune of $82.00 a month for a total of $984.00 a year.
I was connected to a specialist and I explained my situation that I was unemployed and could not afford the additional $82.00 due to my employment status. The representative offered me a lesser increase of $34.00 to my total payment which I agreed to pay.
I then immediately deposited the check they sent me and sent a new check for the new amount to BOA and have continued to pay this amount since.
In November I reviewed my credit with the Creditkeeper review service and found that BOA had reported my July payment as 30 days late which lowered my credit rating score by as much as 40-50 pts.
I called BOA and they have refused to correct the reporting even though the issue of the July payment even though I had made my payment in good faith and had never had a late payment on the history of the mortgage.
I feel this is extremely unfair way to treat a customer and I would like any advise of what can be done. I have filed a dispute through Credit Keeper but It is still showing on my recent credit report.

Tom Vitale
Englewood, CO

I strongly advise everyone not to deal with bank of america! I had my home financed through these thieves, thank goodness I have refinanced with a decent bank. Bank of america "claimed" that I was 3 months behind on my mortgage and threatened to foreclose on my home. They repeatedly sent me duplicate notices in the mail (I think I recieved about 8 of them in one week) stating that I was 3 payments behind on my mortgage and if I didn't pay all 3 payments within 30 days; they would foreclose. I contacted them several times by phone explaining that there had to be a mistake, but they didn't seem to give a damn. I even printed off all of my cancelled checks that had been sent/paid to them for that year and mailed them to the bank of america proving they had made a huge mistake - once again; they didn't really care. They said if I didn't pay them 3 payments - they would proceed with foreclosure. I had no choice so I had to put off paying a whole lot of other bills that month and sent them approx. $3000.00. About six months later, I got a check back from them for the exact amount I paid them! What a bunch of ###s! Those thieves made me worried sick over nothing and played with my money for 6 months with no apology or interest on the money they forced me to over-pay them. I pray that this bank will someday be shut down and all of it's management figures be put out on the street! Do not deal with ''the ### of america"!

I am very upset with how I was handled with Bank of America regarding insufficient fees that should have not incurred. We have been Bank of America customers for over 15 years, and was not handled correctly. Last night I had an alert that my account has a low balance threshold with $58.00 transferred $400.00 to make sure everything was covered and paid. This morning I was charged 2x$35.00 because they said that the funds I transferred from another account did not post until this morning. I was given a tutorial and the 3rd degree that I was wrong and their decision stands. How awful on how this bank has become with employees that are not good listeners. What happened. We are changing banks that caters to little people like us. Maybe they would have listened if we have millions!

Today I went to several Bank of America’s because I received a refund check from my medical supply company. I do not bank at Bank of America so I just wanted to receive the $50 check amount. First my GPS brought me to a Kroger Branch. Only to find out the Kroger Branches do not cash checks for non-acct holders ... really? I found another branch 5 miles away and went there only to find out that since I had a check issued by a bank and not a personal check, Bank of America would charge $6 fee to cash the check. WTH? That is outrages, what extra handling does this bank do for a check drawn on a company bank vs a personal check. The process is the same. This bank is ### the home of the bank fee bank. All businesses and their customers be warned, your customers may not be able to have your checks honored at the bank they are written on without incurring a fee. I get personal checks cashed their monthly as I receive a support check from my ex. Every time they go into the song and dance how I should open an account with them. Thank you, Bank of America for giving me more ammunition for your monthly sales pitch how I loathe your company. I will tell everyone I know not to bank with you and if I find people who do I will encourage them to switch away from Bank of America. I hope the exodus from Bank of America continues until they bankrupt themselves!

I had a period of time when my account was overdrawn, therefore, when I made a deposit, I fully understood that part of it had to be held. However, I made a deposit from my account in another bank on 1/4/12 that cleared on 01/6/12. Bank of America initially said that most of my deposit would be held until 01/11/12 and then CHANGED it to 01/13/12. We had just moved back to Georgia and could not afford to wait two extra days for our funds. So when I made a purchase, BoA cleared it AND charged me overdraft fees! I complained and they said - sorry - if there is a hold, that means anything that comes through until the hold is released is NSF! I made another deposit three days ago and was told more than $400 would be held and available on 1/24/12 after 5 pm. Fine, I even checked it AGAIN today to be sure. SURPRISE! I went to check through at Walmart - NO MONEY. Horribly embarassed, I came home, chedked the account only to find that they decided to hold it an additional day. THIS IS OUTRAGEOUS! How can they legally get away with this? I plan to close this account as soon as the funds are FINALLY credited and live on a cash-only basis.

Bank of America charged me $140.00 in fees on 1/9, and they posted my support check ($758.00) on 1/10. When I complained they wrote that after reviewing my case they would issue a $35.00 credit, it's just utterly ridiculous! If they were in the right then how do they justify the $35.00 credit, was it a gift? I also love the sarcasm, "esteemed customer" and pointing out that my savings account was at zero! I'm a divorced mother of two working 24 hours a week while taking the prerequisites for nursing and my child support was over a month behind! I don't think the banks in general are in any position to make sarcastic remarks about managing ones finances! I have written to them several times to no avail! They claim they are justified and wrote the following, "Please be advised the $758 credit from CT Child Support is an Automated Clearing House (ACH) transaction. After reviewing the ACH transaction details our records show that the credit was scheduled by the initiator to post on 1/10/2012." Why would CT Support Enforcement make me wait till the 10th to receive money belonging to me? How convenient for BOA! According to CT Support Enforcement's automated service the money was deposited on 1/6. Now after paying bills I'm left with $40.00 in my account till next Friday, and I can't buy gas, groceries or anything else! The best part is that of the checks they "covered, " not one of them totaled $35.00. Bank of America's policies are the sad result of corporate greed!

on June 18, 2010, I received a court summons regarding my property taxes. It stated that my property had been sold at tax sale for an amount totaling 6, 211.73. It also came to my attention after much research that Bank of America Hoam Loans had been paying taxes on the wrong property which are escrowed from my monthly payment, even after I faxed a delinquent tax notice and attempted, in good faith, to correct the matter in May of 2007. Bank of America confirmed having received the fax via a letter dated May 27, 2007, but never corrected the matter. They continued to pay my taxes on the wrong property, which resulted in my property being sold to a bank. I even visited the Office of Tax and Revenue and had to have a representative explain the steps that BOA needed to take to prevent my property from being forclosed, but it took over 20 phone calls to get someone to finally understand that I could lose my home because of this error.

It took me several weeks to get an answer from Bank of America. I called customer service and requested that they transfer me to a tax representative. On several occasions, I was told that they would not transfer me to a tax representative and that I was responsible for paying the correct taxes, not Bank of America.

On June 28th, 2010, I realixed that attourney's fees were taken out of my escrow account to cover the legal costs of the plaintiff - Capital Source Bank Aeon Financial, LLC to be paid to Malik J. Tuma from the Tax Lien Law Group. This caused my mortgage payment to increase from the sum of 1, 118.73 to 1399.43.t one point, BOA attempted to pay the delinquent amount including attourney's fees and back taxes from my escrow account causing my escrow to go into negative. Bank of America fixed that problem after several angry phone calls to Mr. Araniva.

Presently, my mortgage is increasing again because I have a negative escrow. Bank of America assessed my taxes to be less than they currently are because they assessed the wrong property and I still owe the money that they paid out for my 2008, 2009, and 2010 taxes even after getting credits from the DC Office of Tax and Revenue. I have paid my mortgage on time since I opened my account with Bank of America. I have also spoken to numerous tax representative who have stated that they believe Bank of America should absorb all costs, including all taxes paid to the District of Columbia. I have requested via letters and phone calls that Bank of America absorb all costs associated with their error so that my escrow can transition into being positive. I have also requested phone calls bank both from Mr. Araniva and the V.P. Michael Bentley, but have not received any calls regarding my negative escrow. Now my mortgage is going to continue going up, making it more difficult for me to make my mortgage payments...It was not my error to begin with. Bank of America should have taken immediate action to begin with, but failed to do so in a timely manner because of their negligence in changing the property parcel and lot number like I requested them to do back in May of 2007.

We had a credit card through bank of america and due to my husband losing his job, our perfect credit history suffered and first the first time in our lives we were past due on our payments. My husband made an agreement with boa and made payments according to this agreement and they went ahead and turned our account over to collections. My credit report shows that after a short period of missed payments, the agreed upon payments were being made consistently. I don't understand how they continue to get away with this.

Whom It May Concern:

Yet another reason to not get another account at BoA.
On Friday of last week, I received my refund of my overpayment of my escrow account.
I purchased this home in June of 2011 and told BoA that my taxes would be less than $100, as I am a disabled veteran in the State of [*], and they provide a large discount for property taxes. BoA stated that they wouldn't be able to do anything about it until my tax bill came due, and they had proof of it. No problem, I'm used to corporations feeling that they are superior to everyone, and that no one they deal with has a shred of decency or honesty...particularly bankers, as they tend to spend time around other bankers and see such traits. BoA further stated that they wouldn't send my tax payment to the county until they received the bill.
In October, I received my tax statement (showing I owed $61.00 in taxes...that is not a misprint, it is sixty-one) and dutifully sent it to BoA (expecting them to receive it three days after I sent it...after all, BoA states the same thing about anything THEY send). Apparently, in my ignorance, I didn't send it certified mail. In December, my wife sent an email asking if BoA had received the tax statement, and paid the taxes. BoA claimed they did not receive the statements, but without ANY documentation of any kind, decided to send the full amount in my escrow ($3800+) to the county. They further stated that if I wanted the overage to be returned, I would have to deal with the county.
So, I called the county. They stated that if they received an overage, they would cash the check, apply whatever is required to my tax bill, and then send a letter to BoA asking them what to do with the overage. BoA would then fill out a form, send it back to the County, and request the overage be sent to them. The County would then send the money back to BoA (presumably, BoA would not receive it, but just in case they did), BoA would then eventually issue me a check.
That scenario was entirely unacceptable, so I called BoA, and spoke to a gentleman named [*], who took ownership of the problem. He corrected my tax bill, he corrected my escrow to reflect the correct amount of my taxes, and managed to get the refund check to me on Friday, Dec 23.
So now, I took the check to the local BoA branch. After having to prove my identify through four pieces of ID, my wife and I got the check cashed. Only to be told, that because we don't have a checking account with BoA, we would be charged six dollars. Now six dollars isn't going to break me, but let me point something out to you. BoA has my mortgage of $195, 000 (not by my choice, but BoA bought it from someone else, and presumably felt they could make a profit off of it). The interest rate on the mortgage is five percent. Over the life of the mortgage, BoA will PROFIT nearly $100, 000. Further, we have a credit card with BoA. Its interest rate about 9%. We use that regularly, and rarely pay off the monthly balance. On top of all that, you kept my additional tax payment (of $3800) in escrow for six months...not paying interest to me on it. So here's what's bugging me. You can take the six dollar service fee, and stuff it so far up your ###, that it comes out your throat. You can further be assured, that in the interest of full disclosure, I will contact every person I know, pass by, or can contact through email, telephone, telegraph, carrier pigeon, smoke signal, or hieroglyphics, and let them know my opinion of Bank of America.

I am so upset with this bank. It is becoming a serious issue. No matter how much I try to stand by this bank, it seems to burn me each time. I have been trying to stay steady with my bank account, and trying to be responsible, but to no avail they always pull something. For one, I feel as though with technology the way it is there is no reason why if my account went negative should I get an alert 4 days later alerting me of a fee which I could have avoided had the alert came within a timely fashion (the moment it occurred). I'd rather have too much money in the account and be covered than not enough and be docked! And the FEES were only caused by a late notification, because I cant stay on the website 24/7 monitoring my money...and for the fact that they decided to send out online bill payments by check, instead of immediate withdraw electronically which I prefer. Now all my bills will bounce because of numerous fees being added on, and I can never catch up with my bills because I am constantly paying the bank that is supposed to be making things easier for me. This is ridiculous! The only reason I have not left BOA is because their bill pay has all of my creditors, else I would have already left for my local credit union!

I would like them to address the issue of their notification system being delayed, and perhaps making it notify you of pending and processing fees the moment they occur, and with enough notification to prevent it before the end of business day when we will be charged. I would also like to see a better notification of when bill pay will send out the payment via check vs electronic while I am scheduling my payments. I should be able to choose which I prefer. It is my understanding that electronic transfer puts the power of our money in our hands when our funds are released, and when checks go out it puts the power in the hands of the payees of when they want to cash it, which screws up personal financial planning. And let's face it, its hard to be perfect in this time of economic hardship, and balancing your paycheck is hard when everyone is eating your money. I put my entire paycheck into BOA, and never have any cash on me, when my account hits all of these fees, it puts me and my son at risk with no money till next pay. I have been with BOA for a long time now, I want my money back!

I receive a letter from a company telling me i won a sweepstake they for $5, 000.00 went to the bank and deposited the teller informed me it was a good check deposit the check i recieved a letter 4 weeks later telling the check was fake that i was reponsible for depositing. as a result of that they put me on checksystem i can even open a bank account anywhere i can even get a job if they backgound check i don't think that fair what they did to me i have 3 kids to support the whole sutuation stress me out much i don't know where to turn.

Bank of America is now our mortgage lender. We didn’t choose them, they bought our loan from another lender that was struggling in the mortgage crash. Since taking over our loan they have demanded several thousand dollars, threatening foreclosure saying we missed one payment over a year ago hoping we wouldn’t be able to present evidence of payment.

Well, we did present the evidence but they ordered us to pay anyway. (6, 500 dollars) about a year and a half they did it again. once again I got the canceled checks to prove they were wrong and I ended up paying another $2500 and then $4500 to resolve the dispute. About two months later they tried again, this time I went to a local Bank of America branch and told them to keep their #%$^N house!

I then had an attorney contact them and it kinda went away (I’m sure they will try again). Now they are refusing to endorse an insurance check to replace our roof that was damaged in a hail storm. They want us to endorse the check and give it to them. I believe that is not only Fraudulent to us, but It might be insurance fraud as well. Bank of America has lied to us on several occasions, misled us on several occasions, and as I said cheated/defrauded us on more than one occasion.

Doing research, I found out Bank of America does this type of fraud to many or all of it’s customers. So much that a mass law suite led by a firm from Georgia is trying. It appears there are many thousands of customers claiming fraud are involved in the law suit. Message here is, “Stay the hell away from this crooked bank/mortgage lender” Unbelievable that a company could operate this way and the government, banking regulators and the legal system in general let this happen. Shame on Bank of America for cheating people.

Bank of America is completely un-trust worthy. They want to record the phone conversations but when informed the other party is doing the same. They will not permit it. Why, because they are un-trust worthy!
The fact that they request permission from the party they called; is clear proof of consent to the recording of the conversation, if they claim it is not then under CA law, they have committed an illegal wire tap.
If they record any part of the conversion before all parties give consent again under CA law, they have committed an illegal wire tap.
When the party they called gives consent, all parties have the legal right to record the phone conversation under CA law and US law.
When informed of the recording by all parties Bank of America agents try to make it sound as if the called party is refusing consent.
When forced to admit the truth, the agent’s reply is, “Bank of America does not wish to engage in any recorded conversations”. They end the phone call. You can bet that is not what is written down about the loan account. A record of the truth will not happen with these types of dishonest
Companies, they are such absurd liars.
It is a shame Bank of America can buy up loans without the permission of all parties.
It is time for the public to know the true nature of Bank of America and others like them.