Best Buy
Reviews and Complaints

I purchased a garmin gps today, december 20th but was not offered an extended warranty - today, december 20th - I called the store and only got useless menu options frustrating me and putting me off from ever returning to a best buy - why should i?

It was insulting when trying to telephone the store, getting only an unresponsive menu selection and a complete inability to speak to a human being. I called the ‘888' number to complain and try to find a human to reply to my complaints which took multiple menu options, hold options and call-back from a representative. It is dehumanizing to have my time trivialized and spent like it matters little.

The call-back option person was in the philippines; useless and uninformed. She told me to call the store if I had a problem - my problem was in calling the store, the menu options were useless. I asked to be transferred to the usa. She refused and said there is no option to transfer my call. I asked to be transferred to minnesota; she refused saying there are no options to transfer to minnesota and to call the store. It was a useless call, a waste of my time and failed of its essential purpose:

To talk with a human being about my dissatisfaction with a useless menu system;
I. To complain about how customers are treated including routing my complain to the philippines to someone uninformed and unintelligible;
Ii. To find out if I have an extended warranty option of what I just bought.

I wasted over an hour on this and your customer disservice and [best buy’s] astonishingly self-defeating system called customer service. I will shop elsewhere and only at best buy as a last resort. I was going to get a dvd player as a gift for someone which I will now buy [ & everything I need] elsewhere.

What a monumentally stupid system best buy has adopted. It is a target-rich consumer environment out here, lots of online sellers and competitors who value customers. I have enclosed a reprint attributable to sam walton - your customer service personnel [including those in the philippines] should read it and quite possibly adopt the philosophy.

I have sent this to your best buy, minnesota as a courtesy as well.

I bought refrigerator 1/30/15 from best buy in west Windsor nj. I had repairman to see refrigerator due to ice build up in freezer and condensation in refrigerator in Oct 5, 2015. I was told the only way to fix problem was to unplug refrigrator for 24 hours then plug back up. Well, I did this and refrigerator has not worked right since. Tonight it stopped working altogether and I called best buy geek squad and they are attempting to get someone to y home soon 24-48 hours to evaluate refrigerator. I was told there had to be three service calls before refrigerator could be replaced or a tech would have to deem refrigerator needed replacing before it could be replaced after I requested a new refrigerator. This refrigerator cost over two thousand dollars and is not even two years old and has stopped working. I'm starting to believe it was defective when I bought it. Thank god I bought extended warranty.

Best Buy Canada company delivered me the damaged Samsung 50inch 4k TV and ruined my new year 2017. On top of it rather correcting their mistake they are taking 7 days to process my refund after receiving the product to their return facility. This is frustrating...More over this TV is 700 CAD at Best buy on boxing day offer and where as the same TV is 649 CAD in Costco. I suggest not to order any products from best buy Canada. Order Number: [protected]. They not even sorry about this and speak like they don't even care about the issue.

We bought a Moto G mobile from Best Buy which is inside the Bramalea City Centre in July 2014 with a Greek Squad guarantee. We were actually not interested in the guarantee, buy the salesperson convinced us that, if anything goes wrong with the mobile like it falls down and breaks, a hardware issue any software issue anything, please bring back to us and we will replace you with a new mobile if you take the Greek Squad Protection. Unaware of the technicality nor the legality of the contract, we took it and paid CAD 6.84 every month as part of the insurance.

Few days back the mobile started getting stuck not always, but don't know when it would. Not finding time to go to best buy as have an infant delayed till the holidays. When went to Greek Squad inside Best Buy on 28th December 2016, around 11 am and waiting for around 20 minutes, the representative was not able to pull up my account with all the details provided. With an infant and a kid with me, was send all the way to the Customer service which was a huge line up. By then requested a lady who was kind enough to assist and said to continue through the check out line and they would pull up my account. After waiting for another 45 mins in the line up we finally landed the desk when she told us that she cannot pull up the account. We went to the earlier lady again, she then directed us to another girl who pulled out the account from the same computer, we had gone to earlier. After all these we went to Greek Squad again only to find out that we should come back again as we had not back up the data.

So, on 29th Dec, 2016 we again went to the store around 6 pm to the Greek Squad waiting for 25 mins to find a girl tell us to call a toll-free number. When we explained our situation, her reply was "I have not come across such a situation so call the toll-free" When we again convinced her that we need a replacement as the mobile is not working properly, she got someone to assist us, the representative said that he would take 45 mins to test the mobile and we be back after the time specified. We came back after 50-60 mins just to give him more time only to hear he had not completed and would take another 20 mins. My infant had already started crying by then. Waiting patiently for a positive response came out the representative saying he couldn't do anything as the finds no problem with the mobile. When said that we had already paid $198 (6.84 for 29 months) as insurance for a $230 mobile and cannot come back every now and then when the mobile gets stuck, he said he couldn't do anything and that the Greek Squad agreement will continue for 7 more months wherein the $6.84 will be continued to be deducted and they cannot replace the mobile. At this point I had already started boiling down, with my baby crying in one end for the long wait and no co-operation from the representative, asked if he could do anything in my case. He said no a called his manager. I expected a solution to my problem from at least the manager. When explained the situation and asked for a replacement on the mobile the manager argued that he doesn't find any problem in the mobile. I clearly explained that I cannot come every now and then with a stuck mobile. But he wouldn't budge and continue to argue that there is no problem with my mobile and he would do nothing in my case. I requested, if you cannot do anything, please return my hard earned money as I was misrepresented by the sales representative who sold be the mobile while not explaining the Greek Squad terms correctly. He said no he will not return the money either. The argument went on and again I said that we were misrepresented, not served at all and had a long wait so please at least issue a Gift card as part of indemnifying the loss and trauma we had gone through. But, the mobile manager named Arsalan was so rude to me that he said he would do nothing. He would not replace the mobile, nor give back the money and nor even issue any gift card for the whole disappointment. He was so rude that he didn't even apologize for the long wait with such a small infant, for lack of service nor for the misrepresentation. I am really annoyed, disappointed and feel cheated in all respects and giving so much trouble to me and my two kids who also suffered with me for no reason for lack of their services and such an unethical behaviour. Now I feel sick, after the whole argument have got a bad head ache, very bad cough and feel very low as there has never been such a bad incident for me in Canada

South Vancouver store, not busy today in the afternoon. "Service" person said she would get key and be back. I waited 30 minutes. Four people in store. The so-called "service" person: 5'3", slightly plump, darkhaired woman with glasses. I spotter her just standing behind the counter. No effort to come tell me why I was waiting when there was NO ONE in the store. She sent her colleague over, finally. He told me that someone had the key. All she had to do was to come tell me this after 5 minutes but she could not be bothered. I wasted 30 minutes standing there, not knowing why. I was angry by this point and got to the counter to finally pay. The fact that she made no effort to communicate that the key was with someone else shows her complete lack of customer service. I could have gone and done other things during that 30 minutes if she had just walked 30 feet to tell me. Poor service. She will just ignore all the customers during boxing day sales, I am sure.

I bought a phone from a local Best Buy store. I used if for three months and faced some problems. Suddenly all kind of bugs appeared almost every day and only later I found out that my phone was not able to download and install new updates. I tried to fix it myself, but everything I've tried was useless. I went back to the store hoping they'll fix it but they refused and said that my warranty can't cover that and that I have to pay. They also refused to refund my money. I'm very disappointed with Best Buy, horrible experience.

On the best buy.com website, the iPad Mini 4, 128GB, verizon unit was advertised for $329.99. When going through the on-line purchase process, it seemed normal until the very end when placing the item in the cart for purchase, an error was returned saying Unavailable. This was the same result with 16, and 64 GB models and well as in any of the 3 colors advertised. After calling Best Buy, they claimed there were none available anywhere. I think the goal was to get a customer on the website with a non-existent sale product in the hope something else would be purchased. The customer service agent I spoke with said the sale price could not be honored after the end of the sale (I was with in the sale time frame) and it was a limited supply sale. No where do they say the sale is limited to in stock items nor is there indication of out of stock items until completing the purchase process. BAIT and SWITCH.

Sir/ madam
My name madhanraj I am liveing India tamil nadu chennai. The best buy company address 15350 sherman way ste 250 nel, can [protected] california po box 7735 united states I buying a new apple ipad wifi+4g 256gb this company is cheating me I will deposit in 35000 thousand indian money
But that company not deliver my phone pls immediate action

Oct 15th 2016
[protected]
Order a new dryer on line from Best Buy, the online order said four available and that after ordering they would call with a delivery date and time. After ordering the product they called and said it would be Nov 7th delivery date. Called the number supplied above and talked to a young girl and she told me it was going to take so long as it was a special delivery. After trying to explain to her that when I ordered the item it told me that there where four available she kept telling me that she was on line and it clearly stated a special order item. then after starting to get upset she told me that I was not to raise my voice that was too much for me as I am one person who believes being the customer doesn't make you right all the time but when you have a legitimate complaint some one better listen. Any ways the conversation didn't end pleasant so I called back Oct 17th to talk to a supervisor and now no one called use.

10/14/16 Total Purchase $312.80
BUYER BEWARE! I bought a Surface 3/4 docking station. I informed the sales agent I could buy the same item through Amazon Prime at price $60.00 less. He said he will price match at the price shown on Amazon. He did the price match but with a procedure called "Bundling" of which I was not aware of. I purchased several additional items and they were included in the sale, they spread the discount across the remaining items and specifically told me I could bring any of the items back if I was not satisfied with their performance. A connecting cable was included with the monitor screen that I purchased, thus I did not need the extra one that I purchased. When I tried to return the connector that I did not need they informed me that this would void the initial discount and I would have to repay this amount to complete the return of the unwanted Item. BUYER BEWARE

I sat behind a customer to buy a phone for 25 minutes. Although there are three work stations, only one was operated. I asked if someone else was available to provide service, I was told No but that he was almost done. 15 minutes later still not available. Two other customers were behind me. I complained to the manager who came very non chalant. He said it was normal to take 40 minutes to sell a phone. I commented was to put people behind the desk if it takes that long. I informed I will go somewhere else. The manager, Logan, was useless. Poor people skills.

I bought a denon avrs710w receiver on 03/11/2016 at a bestbuy store located in weston rd. At the time of buying, sale guy convinced me to buy the service plan. Based on his promise that I can get a new replacement in case that there is anything wrong with the product. Unfortunately, my receiver did not work any more on aug. 1 2016 when we (Many friends of mine) were playing at my home... I went to the store of bestbuy where I bought the receiver. I could not get a new replacement, I was asked to leave it in the store for repair. Almost a month past, I could get my receiver repaired. I called store a few times but the store could not even find the receiver and the required information about receiver.

Bestbuy sale guy lied to me! Bestbuy service made me very upset / disappointed!

Today when I called to find the status, the answer / result made me fell extremely disappointed again.

Please help to look into this case and give me a new replacement asap!

Jun (Tel: [protected])

Initially delivered the wrong one. Delivered Amana instead of Frigidaire. Delivered Frigidaire but failed to attach Toe Grill. Richie left message that he would take care of it. 3 weeks later Toe Grill not delivered or installed. I love my new fridge but dislike the bottom on it not covered. Help.
Pat Buheller.
The only numbers to help track is the OMS# which is:
[protected] and FMS# [protected]

I was a Best Buy customer in the past and loved this site and their products. They were great and very reliable. About two months ago I decided that I need a new cell phone and I decided to order from Best Buy. That was the biggest mistake I've ever made, there is nothing left from Best Buy! It is now just a scam like many other websites. They took my money very fast and did not deliver my phone. I have no idea where it is or what had happened with it because I can't reach someone from Best Buy customer service! Avoid!

On May 20, 2016 around 4:30pm My husband and I went to the Best Buy on Drew Street and US 19 to purchase a Clock Radio. We had a credit balance from 2 Samsung Galaxy S6 phones we purchased last year totaling $18.32. We brought the original receipt to use the credit towards the purchase. The credit balance did not appear on my account at the cash register so the clerk called a manager. The manager proceeds to talk directly to the clerk ignoring us completely. The manager tells the clerk that the receipt would not suffice and would have to be re-submitted to corporate for verification. This is the third such incident we have experienced at this store. What good is having a manager involved if he/she will not address the issue at hand. Social media is a powerful tool consumers beware Best Buy does not honor their own receipts/contracts. It is time to boycott Best Buy for their poor customer service and bad business practices. I will not purchase another item from Best Buy and I will tell everyone that I come in contact with to do the same.

We are a nonprofit organization serving abused foster youth and have been in operation for 26 years and maintain 6 figures in our checking account. We have NEVER ever had a check bounce in all these years and up until the last 45 days, we have not had problem writing checks.
In the last month or so, many of our checks have been declined due to TeleCheck services. When we speak with your representative, we are told there is NO negative history and yet the checks are still declined. The rep states that they are not sure “why” our check is being declined, yet still unable to do anything about it. We were told to “wait a few days” and try again so we did…
We attempted to purchase 2 computers at Best Buy (almost $3, 000) and check was declined. We ended up buying the same computers from Fry’s without a problem.
We attempted to buy a set of new Washers and Dryers (about $2, 000) again at Best Buy and again the check was declined. We ended up buying them at Pacific Sales without a problem.
We went to purchase a new refrigerator (about $3, 000) and flatscreen (around $3, 000) and check was declined. We purchased the refrigerator from Pacific Sales and still shopping elsewhere for flatscreen.
I wrote a check for about $650 at Bed, Bath and Beyond today and had the same issue but the manager knows me and has taken many of our checks in the past so he accepted the check despite being told by TeleCheck that you don’t have enough info on us?
How is it that you do not have “enough info” on us since we have been in operation for 26 years and have absolutely NO negative history and a $3million annual budget? We have never bounced a check and our consistent balance in checking is around $500, 000. Our main method of purchase payment is via checks and we have written many checks to BestBuy in the past.
We tried to ask your rep if a manager could call us back but they state NO, we have to call them and wait around for someone to be available. Best Buy lost at least $10, 000 in sales this month from us alone due to TeleCheck services and after reading recent consumer reviews, it appears your company is having some issue with many accounts.
If you could please advise on how we can FIX this problem and get me to the right individual who can “get more information” on our company and complete our profile or whatever needs to be done. I also feel that companies who use your service should be made aware of customer experiences so they can know the loss of sales that are resulting for no good reason other than your internal systems glitch.
Thank you,
Sandi Heyer
CEO

Heritage Group Homes, Inc
www.heritagehomes.org
PO Box 8400
La Verne, CA 91750
[protected]
[protected]@gmail.com

Cc: Hubert Joly, CEO
Best Buy Co

Cancelling my Best Buy account!

I purchased the flat screen the last week of December 2015. Last month, I went to remove the coax cable and found the plug on the backside was defective.
I called the Geek Squad and they happily came out and diag. the problem and that he would be back in a week as he scheduled another appointment. The day before the 2nd appointment, I got a call to say the part was on back order and that it would be May 8th at the earliest to get the unit repaired.
I then called the 800 as the CR felt my pain and said to take it the nearest BB for replacement. I went to the Jackson Michigan Store and the manager thought I was stupid since there was nothing on their system saying so and to take my TV and leave!
I then recalled the 800 CR and they finally admitted the original CR Rep that I was told to take it in to see if the manager would consider exchanging it! The CR Manager said the CR Rep made a mistake and should not have informed to take it in! She said she would not honor the replacement that was previously given. ALL the Jackson Store personnel were rude and I would not recommend buying anything from Best Buy as I am/was a long time BB Customer!

I have ordered a TV from Best Buy website and when it arrived it was defective, it was not working correctly and sometimes it even turned off by itself. When I contacted customer care they told me to send it back. After they received the broken TV they offered me another one which was much cheaper. I told them that I want to pick another one by myself, but they wouldn't let me pick one out. I was arguing with them for days until they finally agreed. I did received another TV and it was ok, but their customer care stuff just stressed me out! Never again!

I had malware in my computer and took it to the Geek Squad on o3/28/16. Technologist at deck said they would take out windows 10 and reinstall windows 10 and Google Chrome the browser I use. Windows 10 is not properly installed, most of the settings are non functional. I can't uninstall unwanted app's. Most functions are very touchy. There is no Microsoft programs. Store number 62. Picked up my comuter 04/01/16 I paid 259.89 for poor skills.

Victoria Hunter [protected]