Best Buy
Reviews and Complaints

my package was delivered to the wrong apartment on 3/24/2016 Ups drove right past my apartment and the lady that the package was delivered to brought me my package thank goodness. The tracking number is 1zW493040332140914. I hope in the future they don't do this again

My 70 year old father asked me to order him a TV. We went online and found Best Buy. Company seemed reputable, so we decided to order. Before ordering I checked their return policy and it stated that it is possible to return anything within 15 days. When we received the TV the screen was broken. I immediately contacted customer service and but they refused to take it back and refund us. Their rep said that we had to bring it back within 48 hours if we wanted to get a refund. Horrible customer service, full of liars and thieves! My father is very upset. I'll never order anything from Best Buy again! They have just lost a frequent customer.

Purchased a router at Best Buy w/ a Replacement warranty. They didn't provide a copy of the terms and conditions. Instead they sent an e-mail. The e-mail link went to a list of 20 + options for the terms and conditions. You can't tell which terms and conditions matches to what was purchased. I called the toll free number to talk to Geek Squad about which warranty was purchased. After being drooped once, having to wait in the queue two different times at about 10 minutes each, I spoke with a Geek Squad representative. They dialed in and looked at the e-mail, followed the links and they couldn't figure out which terms and conditions went with what I purchased. They came back and explained that I had a Replacement warranty and that they only handle protection plans. And, that replacement warranty terms and conditions should have been provided at the store. So I called the store and they just tried to send me on the same merry-go-round of clicking on the link they e-mailed me. Which I explained multiple times I had already done that, and that their own Geek Squad staff couldn't figure out. They couldn't tell how doing what I had already done was going to solve the problem other that is all they wanted to tell me. Their only solution was for me to return the router and get a refund on the protection plan. So, I have to spend an additional 2 hrs of my time to unhook it, drive to best buy, wait in their line at Geek Squad which can take a while to get a refund, drive back home, reinstall the router, resync it with my devices, reinstall my extenders?

All I'm trying to get is a printed copy or a PDF of the Terms and Conditions so I have record of what I purchased and the rules. Why is it so hard to get a copy of what you paid for? You know they will throw the terms and conditions in your face later, so why can't I get one now? I've been burned in the past (wasn't Best Buy) by not having the T&C of when you purchased it. I've actually had some companies try to apply current T&C when you need support and not abide by those when you purchased the product. Had I have not had a copy of the T&C at the time of purchase I would have been out of luck.

I've got 2 1/2 hours invested with no resolution. Had a bad experience with Best Buy over 15 years ago on a bait and switch on a washer/dryer. My wife still will not hardly walk into the place. I've drifted back in over the past 5 years to give them a second chance and now they are back at it again...bad customer service.

Looks like I'll add them to my permanent no-fly zone just like my wife has.

I called to ask if they had Lg brand products so I could update three rental units completely and the hours of operation. I have been buying from Best Buy for years. Sadly that has come to an end today Thanks to the manager Mark at store #409 in Grand Rapids Michigan. I was on hold for 35 minutes and had to call back, when I called back I asked for a manager to see why it takes so long to get someone to talk to . I waited 8 more minutes before Mark The manager came to the phone. I tried asking him what was going on with the calls he kept repeating sorry but if we have customers at the counter they are first. I try to continue and he cuts in and repeats the same thing this went on for several minutes and I stopped him and said Mark if you keep repeating over and over the same thing and do not even ask me what I need or what can I do to help you then you are not even listening to me nor do you care or have any concern in your customers issues. I asked Mark for his last name he refused, I asked for the owner he refused, I ask for upper management he refused, I asked for the store ID or number he refused. I said you are store number 409 is that correct he said yes it is. I told him I will be pursuing this issues with someone higher up even if he will not give me the info I am requesting. He states I do not have to give you anything, all I am going to tell you is my name is Mark that is all you need to know. I told him he will be hearing from me again, and he said great thank you by and hung up on me, so he also had no concern or interest in my question. Way to go Mark, I know you do not care, but you my friend are costing YOUR employer thousands of dollars lost in sales just from me alone and I will for sure tell everyone I know and all my contractors about the issues I had with Best Buy store #409 in Grand Rapids Michigan. I have read other issue with this same Manager at #409 so I hope someone will help teach Mark or send him to Management or customer relations classes, he really can use some training.
Thanks for listening to my issues, I am sure I will not know or here anything about it, and who knows Mark may still be there doing the same thing unless someone really cares about the Business and sales. Please feel free to call me anytime in regards to these issues that occurred on 02-12-2016 @6:34pm
Thank You
Todd Frisbie
[protected]

Buyer beware and avoid Best Buy at all costs! I went to their website and ordered a laptop. When my order arrived, I went to pick it up and without looking inside went home. When I arrived home and opened the bag I realized that my laptop was damaged. I immediately contacted their customer service and spoke with their rep. I explained what happened and was put on hold for 45 minutes! The next day I called again and they said they would see what they could do. No one called me back and now they are ignoring all my messages. Oh well, they lost me as a customer.

I went to Best Buy looking for a memory card. The only card they had was no better than I already had. So I contacted customer service and asked if there were some other cards. They said no. Later I received a confirmation email that my card was charged! Their rep ordered me a memory. I immediately contacted customer service and they said they just wanted to help me. I asked them to cancel the order an return my money. But they told that it was impossible since it was already shipped. Just disgusting! I'm going to report them and I will contact my bank as soon as possible! These people actually stole my money!

I bought some items through Best Buy and it was paid for by a third party. I received a payment confirmation email which included my name and my address. I never received my order tracking number. People from Best Buy are nasty and they do not respect their customers. It is now two months later since I've ordered and I received nothing yet. I cannot even track my order and have no idea where it is or will it ever be delivered. I contacted them many times but there was no response. I will never order anything from this company again. There are better websites where to shop.

I purchased an iPad from Best Buy back in December. Since it was a birthday gift I ordered in advance. It was supposed to arrive in mid January, but I never received anything. Then I contacted Best Buy customer support and they said that they have no idea where my order is, but they would resend it by expedited mail. I asked for the tracking number but they just dropped the phone. It was a present for my girlfriend and her birthday already passed. I decided to cancel the order because I bought her another present from a local store. They said they can't cancel. I paid $700 for that iPad and never received anything. Never got my money back. Think twice before purchasing something from Best Buy!

Good luck if you spend your hard earned cash or other money on anything at Best Buy. Never buy anything expensive here and if at all posible pay MORE elsewhere for better customer service where you and your money are valued and respected. The customer service at Best Buy is the worst I've ever seen. I am thoroughly disgusted with Best Buys return policy. I have never seen a company so eager to take CASH from its customers and then refuse to give cash back with a valid return within the return policy time frame with a receipt that shows it was paid for in cash. I have had serious issues with this several times in the past and then for several years I make a point not to purchase from best buy... I don't know what possesses me to try again. I just spent over $900 cash on a cell phone that I decided that I didn't want. I was told I was only allowed to exchange this phone or to wait a couple weeks for a check in the mail. For over $900 cash of my money. This is stealing in most places... and very bad customer service. I will never ever buy from this store again and will make sure everyone I know is aware of this and my previous experiences. I know several people told me of their nightmares when I told them I was going to attempt to return this phone. I thought well I paid cash and its only been 4 or 5 days and its new in the box... what could go wrong. I did everything right on my side... Best Buy is the worst in customer sevice and experience and should be avoided at all costs. Pay more elsewhere if you need to! Well worth the extra money to buy somewhere that values its consumers and their money. Billie Pounders

December 2015, I purchased an ipad in the store but they dont have it available in the store so the staff told me to just shipped it at home in two days. But 5 days later, I did not get the product so I called the store and was told it is still in shipping and they dont have control over the shipping department. So, I checked the tracking number they provided me and even contacted UPS and ups told me they never get the product that is why the tracking number is not being process. So, I called the store and decided to cancel my order since they cant provide me information about my order. Now, they are giving me a run around about my refund. I will nerver again shop at best buy.

Got a Best Buy credit card to pay off articles interest free. The problem comes with Best Buy Credit Services charging late charges fees at the rate of $35 dollars per month. I was almost done paying my balance but last November 2015 I learned the hard way they charged $35 dollars for late fees on payments done after the 5th of each month. I made payment on 11/10/2015, so OK I was late by accounting standards. To avoid this from happening again I made a payment on 11/21/2015, which is 14 days before the next cycle is closed on 12/05/2015. Still, they charge me late fees again for December 2015 for another $35. I made another payment on 12/10/2015, so I have done electronic payments about every 15 days straight from my bank account. I talk to two customer reps and they told me the due date is on every 5th or I get charged late fees. So, ok, I tell 2 of them to explain how is it they charged me late fees on 12/2015 if I made a payment on 11/21 and 12/10? They say their system is so dumb that unless you pay a couple of days before the 5th it either apply it to the previous month or future month cycle. All I know is that I was late when I paid on 11/10 because it was past 11/5, but these scam artists charged me late fees again on 12/5 although I made an electronic fund transfer on 11/21...14 days before 12/5 and again on 12/10 after the 12/5 cycle.

I have a sprint customer since 2001 I am sorry to say this will be my last year I have 4 lines with sprint I live in Middletown ny 10940 the best buy store in the galleria in crystal the manager and employees were very rude when I decided to bring the phone back I decided not to lease the manager mislead end me with information and did not give me a receipt so when I brought the phone back he told the employees he gave me receipt himself which a lie they proceeded to say I was lieing I am 54 year old woman I felt very disrespected by these young men I have work for retail for many years and have always believe that the customer or consumer is always right I was very upset which this could of been avoided simply by checking their records which they did do but only after I got upset please let these employees know that they need better customer care they lost my business for sure and my friends and family for sure which is A very significant amount of people

Bought a TV 8-30-15, delivered even though I only live 3 blocks away. Never had driver's license, no vehicle, so have to walk to and from stores...won't take chance dropping TV. Got TV 9-1-15 by UPS. Figured out it wasn't going to fit the small TV stand and didn't have money to buy new one. Never opened box; it just sat in my living room for two weeks. Best Buy allows 15 days, and no longer, for customers to get their money back...except for a BB Gift Card. The last week before the 15 days expired MN had a heat wave, extreme heat warnings. Being 68 I didn't want to take a chance on health problems...didn't even go to grocery store. Returned TV 2 1/1 days after the 15 days were up...walked there because I didn't feel like paying ridiculous shipping for the three blocks...carrying was awkward, to say the least. I went home with my gift card and emailed BB. Received obligatory We're Sorry and platitudes, but still can't get my money back. Sent second email with request to return my money as there's nothing I want at the BB store or site. BB is keeping my money and wants to force me to spend it at their store...they don't want to give up my $221.67. I feel as though BB doesn't care about the customers. It doesn't care whether we get heat stroke, frostbite (live in MN), or whether it's pouring rain, blizzard or other extreme weather conditions...we have to get these items back within that time. How can a large corporation be so inflexible? I would just like my money returned to me.

Bought the savant system.. Magnolia installed about 4 months ago. The system they sold me has never worked straight for more than 4-6 days at a time! I spent over $30k. Over the past 4 months they have sent out approx 8 people to fix this problem with savant not counting the sales person came out 3 times. I have been put off so much and I am pissed! I need some top level help not local help I need decision maker to do something! I have had company over several times and we have not been able to watch tv! Let alone when I get home it is a hit and a miss if the savant system comes on or not! Either take the savant system out, and put it like the way it was working with the surround sound and give me my money back for all the time and effort and fighting over 4 months! Please advise asap thanks steve [protected] [protected]@aol.com

After inquirinhg and being assured by the attendants about compatibility of chat'r phone service and SIM with an unlocked iphone 3gs, i paid for activation of the SIM and for one month of service ($23.00). The SIM was installed by one attendant but was not compatible with the phone or was defective. They refused to refund while aknowledging that they sold me a defective service or product. The local Apple store tested my phone and the SIM and confirmed that the SIM was not compatible, a fact that Best Buy should have known.
This particular store and its manager have absolutely no notion of customer service.
Should have bought toilet paper instead
Victor Elharrar

out that the SIM was tested at the was not compatible and best buy refused to refund

This store allowed someone to purchase two expensive laptops with all of the bells and whistles, while I was in a coma, in a local hospital. When I returned home and saw the charge on my capital one credit card, I went to the store. Neither the store or the credit card company did anything, so my advice, avoid these two companies and lock up your credit cards before u go to the hospital.