BioLife Plasma Services
Reviews and Complaints

On 3-16-22 I went to donate at the Jacksonville, FL location. This is my second time at this location and 6th time donating overall. (I previously went to the Lakeland, FL location. They were always professional here.) Not long into my donation blood starting coming out of the insertion point (where the needle enters). This obviously freaked me out as I have never had this occur. I called for the nurse and after a while she came to help. She asked if I wanted to continue in the other arm but I was shaking badly from the scare and declined. She agreed that I was shaking badly. I was told to wait for half an hour to make sure I was ok since I lost blood and didn’t receive it back or get saline. As I was leaving I saw I only received 20$ rather then the 80$ I was supposed to receive from my coupon. I asked what the issue was only to be met with an attitude & told it was my choice not to continue donating. This frustrated me because both my boyfriend and friend have had situations occur (passing out due to lack of eating and issues with inserting needle) to where they were fully compensated without finishing the session. I was taken into a nurses room and she said due to my “anxiety” of blood I should not be donating. I said I do not have a blood anxiety, I have no problem donating. I drove 30 minutes here to do this. I only freaked out because a lot of blood came out of where the needle was inserted, and it shook me up. This does not normally occur and wouldn’t have occurred if the needle had been inserted correctly. They made me feel like this error was my fault, did not compensate me the $80, and I did not like how this situation was handled. If there was proper protocol of payment in situations I would understand, but I have personally witnessed multiple people being properly compensated in these situations, and I don’t understand how it is my fault this occurred. I was told the blood came out because she did not insert the needle correctly and fully on the vein which causes the leak. I have pictures of the blood coming out and of the bruise/hematoma I now have on my arm. I did not feel comfortable or ok to do my other arm when this is occurring. I don’t appreciate being treated like this as a returning donor, or not being compensated for my time properly after being there longer then I would have if it had gone smoothly.

On the 14 of March 2022 I went in for my donation of a payout of 100$ plus my $15 bonus, because my donation on the 12th of March 2022 was 20$ plus 15$ bonus. When I saw my payout on the 14th it was only for 20$ plus $15 again. Understanding there could have been a computer glitch I called to resolve the issue. No one answered even though the store was open and left a message which never got returned. This is the 3rd time my questions or issues have gone ignored. The end of February I had questions regarding my promotion and spoke with a sweet lady named Margo.. I explained that no one returns my calls when I leave messages and half the time the store won’t answer the phone even though I’m calling during store hours. She told me she would let someone know to contact me but again. Silence. So I feel ignored and unvalued especially with my patience and understanding when I set an appointment for a specific time, but it’s busy so I wait over an hour just to be take. To the donation chair. This makes me feel again.. like I’m not valued. If this issue goes again without resolution I will take my donations to another company where I will be valued and questions answered.

This was the Joplin Missouri location again on the 3/14/2022

I have been a long time donor at BioLife, since the opening of the Las Vegas on Maryland Ave center and for as long as I have donated at that particular center the only aggravation I came across was appointment wait times. I find this is a problem regardless of location. However, since transferring to my new center in Baton Rouge Louisiana the entire donation process has been a disappointing and absolutely horrible experience! Obviously the appointment wait time is absurd. I always wait for a minimum of 30 mins after the questioner and the vitals have been done. This does not include the wait for the vitals, which would usually go pretty smoothly until new donors come to the front of the line and move everyone back again. This has happened up to 4 times in a wait! This is unacceptable. Treating returning donors as less than important and having them push back the line repeatedly while waiting to do vitals is bad customer practice and creates aggravated angry donors before they even reach the vitals station, which at that time has donors so angry they end up failing the vitals or just walking out. Vitals are also an aggravation, to do them is understood and agreed upon, however to wait for the ONE person who can do a protein check is ridiculous. The time it takes to begin the donation process once in the donation chair should not take as long as it does either. Waiting for the tech to wash down chairs to seat more people while waiting for the venipuncture should not take 20 minutes or more. As well as the procedure for lab fails. I had labs drawn on my 2nd visit, went to my 3rd visit, and on 4th visit I was told I couldn't do my 4th donation because my labs showed my protein .1 lower than BioLife allows for donation. I was told I had to come back in a week and have labs drawn and then wait another 7-10 days then get the results to determine if I could donate. I asked if I needed to make an appointment for this and I was told to just come in and tell them I need labs, no appointment was needed. I asked if I could then just have the protein check done at that time and proceed with the donation since I'm on a return donor payment schedule and I was informed no they can't do that. This literally makes no sense. I have a protein check done Everytime I go for my vitals, the last 3 times the check was clear and within range, in between the labs being drawn and after, but now at the end of the payment schedule when the payments are at the highest I am told I have to wait a total of 7-10 days to even see if my protein is on target range to donate again which conveniently will void my return donor bonuses I was eligible for and put me back to the lowest donor payment process. This is donation payment baiting and it's not the first time it has happened. I really thought this company had some sort of integrity but I have been proven wrong time and time again. I will not be returning again and will be informing everyone I have referred there and would refer in the future to stick with CSL or Griffols. The nasty attitudes and the long wait times that we have to endure are bad enough but to make up excuses for not paying your donors when they are at high payouts is really just more bad business practices.

I would like to speak with corporate about my scheduled days to donate as well as the treatment ive been given. As a new donor i was told i could donate consecutively 2x every week and given new donor bonus pay for the first month by the doctor, but ive been given nothing but attitude and the run around as well as no donations wich would currently deny my donations as well as deny me bonus payouts for my first few donations at the golflinks location in Tucson az. I am furious about being lied to as well as mistreated by one of the staff at the front desk who greets you at the front door. She Acts as if me asking why i couldn't schedule myself on the app and stay on track because i would need to be consistent in order to receive the full donations was a huge problem and a waste of time for her but not someone else behind me or calling in, then wouldn't take the time to look into why it wouldn't take my fingerprint at the keyosk.

Rockville rd indianapolis location you all should be ashamed of yourselves taking advantage off people who have no voice or rights. Totally unacceptable and i will be making complaints daily until something changes. Local news will be notified also. So i get it, its busy, but that doesn't mean your rude staff has to be rude a treat you badly, even after situation we were talking about was your guys fault. And now we have to wait on funds to hit our account and your saying up to 24 hours?!? totally unacceptable once again. Now im sitting in my car with a round device thats going to notify me when my time is ready yet i made an appointment on your app. So is your app not working correctly? or is it just nonsense and your guys joke on the unfortunate people who come to you and which by the way, if it wasn't for us you would be donating plasma for 20 lousy dollars a pop also. Karma really really likes me and when im played a fool or not treated as i treat others, well all of your days working here are numbered shortly now and wish it on every one of you ten fold. Good luck and making the call to channel 6 news now

For the first time I'm going to make a complaint about my last donation, Brigette missed not only my vein but 4 other donors; a co-worker of hers came in replacing the needle. Unfortunately I have my 2 arms bruised and sore, I lost a Opportunity to donation this week.

Hello, my is Frank Giarratano. I made a recent donation at the DeKalb center in Illinois today(3/5/22) and received $115. I spent $27 even on a shirt an hour later, and two hours later it says my balance is at $58.10. $115-27 should equal $88.

Now I know that something wasn’t pending because I had a 0 balance for over a week, then I received the $115.

I believe there something is definitely not right here. I just want to know what my options are. Maybe I could get reimbursed or receive a different debit card or something. Please contact me as soon as you can. You can reach me at my email or directly [protected].

Makes no sense to have a hour and half wait in your car then come in and get screened just to sit in a chair for another 1&1/2 additional hours before even donating. Getting out of hand. Not worth it at all anymore

Your technician Alison is very rude and unprofessional, She inserted me without her tools , after poking me she had to wait and ask other coworkers to bring her the tools and attitude was unpleasant and rude.This place run by us donor's and if the atmosphere is not welcoming I rather go to a place where they appreciate my donation.There are plenty of centers for donation BioLife is not the only one.

Unwelcoming donor center is not what I am looking for , customer service should be your first priority other things comes late.Center should be focused on professionalism to every client..

My name is Shahid Alamgir

I have been donating here since 2018 but I think it's time te change the center due to unfair treatment.

Thanks

Waste of time. "Mia" was not understanding nor listening when explaining my medical history. The questionnaire is confusing. She said I was not honest and banned me. I am extremely upset with the company, I am waiting to hear back from the manager "Kyle". All my doctors told me that I am healthy so I do not understand why I was rejected. I am willing to resolve this only if I hear back from the manager "Kyle."

First of all, most of the staff seem annoyed to be there dealing with the valued donors. You kind of feel as if you are there to bother them and take their money. They complain to each other in front of everyone as they are working which means as they are putting the needle in or taking it out, etc. rude. This I ignore because I know good help is hard to find and I want to help and I want to earn money.

I started taking a medicine last year and when I went to donate, the nurse told me I could not donate because of the medicine. She said if I get off the medicine to wait at least 30 days before coming back. The medicine didn’t pan out so I got off of it in December and scheduled a donation yesterday which was well over 30 days. I continue getting emails from BioLife including a survey on why I haven’t been back. When I went in the app to schedule it said I needed to also get my annual physical. I made the appointment for 5:00 pm. They check me in and tell me to go wait in the waiting area and they will call me. After an hour they finally call me. I go up to the counter where I am asked a few questions. I’m told I need to bring something with my address on it next time then she walked away for like 5 minutes. So when she came back she asked if I found anything with my address. I had something with my husband’s name and address but she said bring something with my name next time. I asked if they could look in my file at last time she said they needed it if it’s been over 6 months since donating. Ok fine. So then she says to follow her to get a vein check. Ok so that’s all good. Then she leads me to the area to wait for the nurse but tells me when I am done to go out and wait under the clock where she showed me. She doesn’t give me anything. No card. Other people have cards but I still am doing as I’m told. I wait and wait and wait. Now I’ve been there 2 and a half hours and have yet to see a nurse as they call everyone else back. So then a nurse asks me what I’m waiting on. I said I need a physical. She said I’m not in the system as waiting but takes me to her office. She says she is going to have me come back another day since it’s now 7:30 pm. I said and go through all of this again? She said did you do your questions? I said no. No one said to do questions. I said I was told to wait for the nurse. She says well let me pull you up in the system and see why. So then I find out I am deferred and cannot donate again because I took this medicine for 3 months. Seriously? I have been there 2 and a half hours and no one EVER told me this. I continued getting emails to come back and was allowed to make an appointment on the app. I am very upset. They have my phone number. Why no call? They have my address. Why no letter? They allow me in the app to make appointments. Why? They know I need to talk to nurse. Why make me wait 2 and a half hours to be told I can’t donate ever again? Why didn’t the first nurse tell me last year when I told them instead of saying 30 days.

Today was my 6th donation, on a coupon to earn 500 in 6 visits. $20,$100,$20,$100,$20, $240. Instead of $249 I got $100. They said the coupon was not entered, so I don’t get the $240 today-just another $100. Was told nothing they could do, coupon was not entered. Even tho every single time I came in the previous 5 times and was asked if I had any new coupons - I responded with I am currently under one and no one ever said anything to me about not being on one. That’s the only reason I ever come back is the coupons. I will never come back and make sure I can tell as many people as I can. I will sit out front starting Monday to tell every single person that enters this place that they can not be trusted and don’t hold up to what they say.

My husband and I found out about plasma donation to help save lives. We were completely on board for this. Well... The place closest to us is in Jacksonville, Florida. We live in Georgia, about 50 minutes away. They told us we couldn't donate because we were out of their zone... Yet someone who lives in the same county goes there to donate. We called the Savannah one because it's the next closest, but we were denied because of the zone as well. My husband asked what that was about, and the man told him, "it's because they keep track of their competitors. Wow! The website said to call if you're out of the zone. Just... Wow. We tried to save a life or two.

Came in on February 16th at 10:30am for a physical and donation. My heart rate was too high so I was deferred a day. Spoke to a manager who had a sling on her arm and was told by her to come back on the 17th to do my physical and donation. Nothing at all was said to me about having to make a new appointment. I came back on the 17th to do my physical and donation and was then told I needed to make an appointment. I asked to speak to the manager who I spoke with on the 16th and was told she was on break. So I said I’d wait for her to be done. The manager I was speaking with refused to let me speak to the manager I spoke with on the 16th. Which tells me I was lied to on the 16th. All I’m doing is trying to help people and I get lied to! So I left the place because they refused to answer my question of ““why was I told to come back today and would be taken care and now I’m not?”