BioLife Plasma Services
Reviews and Complaints

Good afternoon.

My name is Jerry Burch. I'm a donor at your Woodruff Rd branch. This plasma center has left me VERY disappointed and disheartened. A few years ago, BioLife was planted in our community. The efficiency in which they operated was so impressive that I began referring people. This changed months prior to the pandemic. We began experiencing one or two people screening to get the process started. This leads to unbearable standing/waiting before you even get to the line to get a bed. In my industry, we encourage customers to voice their concerns so that we may potentially improve. I decided to start voicing my concern with BioLife (always cordially), requesting additional pay for longer donation sessions. This ultimately led to me being BANNED today after, once again, voicing the same concern on my last donation (this past Saturday)... my appointment was for 11:20, but didn't get stuck until 1 hr 39 min later. A narrative was created when I was informed that I was banned. The manager stated that he was told that other donors complained that I was a disturbance, when in all actuality, they were in agreement with me... which is what I believe prompted this action. I've read reviews on BioLife (please check them out)... you have a GROWING contingent of people that share my same concern. I now see why they don't say anything! Is anyone in our corner? Help... I'm being encouraged to go to our local news channel, but I hope that this can be resolved with you.

You have serious problem with what has been happening at this branch and I am pretty sure I am not the only one that has said something but Harassment and Discrimination/Intimidation

The way they treat people is uncanny and shameful.

But most of all Violating State and Federal Mandate of face covering's and Nurses working when their sick Coughing so bad sounds like there going to pass out and a person has to sit in a room and talk to them when they are in that condition! But what I was told is they have to work can't sit at home but if a customer comes in and does that they get a PERMANENT DEFERRAL... but it's OK for your Employees? Right.

These nurses are idiots. I had a surgery pre Katrina 2004 and they expect me to get records from a hospital destroyed in the storm 20 years ago. They hadn’t even heard of my diagnosis and kept calling it the wrong thing, these nurses probably barely made it through nursing school. Both I saw were idiots. And rude. And half the people that donate are junkies. Yet I’m healthy besides a 20, year old back surgery. Enjoy paying for your meth plasma. I will go elsewhere.

Truthfully, do not even do it to yourself. I was there the first day for 6 hours! I didn’t complain and made the best of it, only for the nurse to say to me they are giving snacks so people stay off their [censored]. Pretty unprofessional but I laughed. After that went back for donation, didn’t work out and I was deferred, totally fine. They told me come back in two days only for the same thing to happen and for someone else to tell me I should’ve waited longer! Still, I was patient with the lack of communication and the different answers you get from the staff. Ok, I’m still fine and patient with all of this. I waited and went back again and expected me to wait another 3 plus hours for a physical. Meanwhile I was there for 40 minutes before they even told me. Basically they were like oh well sorry! I’ve been that that center total about 9 hours, without compensation, and expected to wait another 3 today (that would’ve been 12 hours) and they keep telling me oh just reschedule. What?!?!?! Not one person cares and it is really really sad. I wasn’t going to come back the last time and they said please don’t give up, I liked them and figured I would try again, and the time I qualify they are like oh sorry and expect me to be there for hours. I wouldn’t have had an issue with it if it was communicated. When You’re a new donor it is the responsibility, especially of the nurses, to remind you every-time you come in. The point is there is NO communication and you bring it to someone’s attention and their response is basically “oh well”. This place could’ve had a lot of potential. Just be aware of the wait times and lack of communication so make sure you know what you need to do and don’t rely on them telling you. I did speak to a manager and she didn’t give a SH”& either.

Can't reach Anyone on phone to help me make an appointment. No one will respond and call me back cannot reach anyone on Cooprate level nothing but wrong numbers on Google

Multiple workers and people donating were not wearing masks. This is a "medical" facility. I shouldn't have to worry about my health because others are careless.

I followed all the instructions for the application process and had my doctor fill out your paperwork and approve me. But since I was hospitalized in September 2021 biolife rejected me today 3/29/2022 till September 2022. The hospitalization was not for depression or suicide and should have nothing to do with my application process.

I was deferred from donating plasma due to history of Retinoblastoma cancer, 40 years ago! Never received any chemo or radiation, been in remission since with zero restrictions, even able to donate blood. I then found a “testimonial” on donatingplasma.org website of people with EXACT same history able to donate! They didn’t care and basically told me to leave.

I was 10 minutes late and there was no line of people and they denied me after I drove 30 minutes to get there.

I became a new donor at Biolife in Omaha, Ne in early 2021. I had never donated plasma before and this was my first experience doing so. The first few times were fine. The 3rd time, however, I became very dizzy and almost fainted. I had to stay after the clinic closed. I stayed with the nurse and told her that I had not eaten enough or drank enough water and that I took my blood pressure pill later that day which all contributed to my low blood pressure. She was extremely rude and demanded that she have my doctor's name and contact information. I gladly gave it to her and she sent a form to my doctor to fill out, which she did and approved me for plasma donation. At the time I was with the nurse, I mentioned that I had broken my right wrist in the past and sometimes felt it go numb but dib not think I had any nerve issues. Based on that, she said if it went numb, I must have nerve issues and that she would send this information to my doctor? She had a major power trip and pretty much stated that I would not be able to donbate if I did nit have good veins in both arms becasue of nerve damage in my right wrist which again I NEVER told her I had and my doctor apprived me for plasma donation. She was very excited and happy to tell me that. So, I went back in later that week to have my arms checked for good veins and I only had good veoins in my right arm. I was told the doctor said I needed good veins in both arms. So, I said fine and went on to another plasma clinic where K have been donating since with no issues and using my arm that I supposedly can not use because I have nerve damage, (which I don't have)! This particular nurse seemed to have mental issues, as well. It was a very starnge experience. She was very happy to tell me I could not donate poer the doctor because of nerve damage.. lol.. I don't have nerve damage and this clinic was much closer to me than the one I have been going to for a year now, without incident, using my right arm only. I would like someone to contact me if possible. I am sure that others have had similar experiences with this nurse and you are losing a lot of donors. I can not remember the nurse's name but I believe it was Karen. Thank you!

Hi, I would like for someone to reach out to me pertaining to me taking my precious time to come after a hard day of work to come and donate my plasma that God has bless me with, I don’t want anyone mistreating me because of my skin color, I spoke with the supervisor about my promotion that will end on 3/28/22, I share with her that I came on Sunday and they doors where locked before three o’clock. I share with the assistance manager about my promotion and she stated too me that this is not a source of income, I was truly offended and I had to politely excuse my self because I didn’t want to say anything rude towards her. This is a place to give your plasma to help people not too be put down, I have been told by my Caucasian counter partners that they have received extension on their promotion,

I here other Biolife workers tell the Caucasian patients when there next visit is for there promotion.

I went to donate at BioLife in San Bernardino California on March 12th 2022. They had this girl named Stacy stick which was not experienced at all I could tell by the way she was handling the vacuum tubes and needles. When she stuck me she went way too far and then continued to push the needle in even more. She started the machine and a huge hematoma formed where the needle was stuck. I was in so much pain.