BioLife Plasma Services’s earns a 2.1-star rating from 791 reviews, showing that the majority of donors are somewhat dissatisfied with donation experience.
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Needle insertion
Okay so I have never written a complaint in my life before this one. I really did not want to but I feel like this is for the better health and safety of not only mine but other's as well. This is my second time donating, the first time there were no problems other than it was lengthy. I know the problems that can happen with selling plasma. I've read about...
Read full review of BioLife Plasma Servicespayment
I have been donating for quite a while now. I donate twice EVERY SINGLE WEEK. Yet, even though it states that I get paid a certain amount of money, I never do. Now instead of the $70 that I was suppose to get ( even though I'm suppose to get $90) they gave me $55. I don't understand and I've called numerous times and no one will help me. The staff is great...
Read full review of BioLife Plasma Servicesmistreatment
I have been faithfully donating at the Isbell center for about 5 years now, completing 300 or more donations. The only serious issue I seem to consistently run into is the 6 month protein test. The first two tests that were ever conducted came back inconclusive, meaning it was the labs faulty equipment, which meant I had to wait a week to retake the test...
Read full review of BioLife Plasma Servicesmanagement and quality assurance
When my fiance, Damien Ettner and I, Ashly Byrnes had tried to donate recently on December 3rd, 2019. We were both told anyone that started donating on 16 the or 17 th didn't get their samples back, which usually takes 7-10 business days, if it takes more than 14 we can't donate until samples show up. A manager on that day told me she would call us when our...
Read full review of BioLife Plasma ServicesDiscrimination - wasting precious time of potential donors
Biolife plasma services — I am a monogamous gay man who has been married to my husband of 28 years and wasted two and a half hours at biolife plasma services. If they do not accept lgbtq donations of plasma, there should be a large sign at the entry which states such — way before an lgbtq person wastes so much time going through the entire intake...
Read full review of BioLife Plasma Servicespolicies and procedures
I have been a very good, consistent donor over the years for BioLife and you are always trying to get new donors that come and go. What about the donors that are loyal about donating twice a week? I called with some concerns and hoping for a change with voicing those concerns on Nov 11. I never got a call back, so I called back on Nov 19 again with a...
Read full review of BioLife Plasma Servicestechnicians
Lies. First lie, what I had consumed that morning didn't process into sugar...everything you consume processes into sugar. Then she said that it has no protein in it. I let her know that the meal replacement shake had 30g of protein in it. Davida, Aimee, and Andrew are the personnel I spoke with. I would appreciate you not hiring [censored]-kicker technician...
Read full review of BioLife Plasma Serviceslength of wait
Appointment was at 625pm. Arrived 15 minutes early to find 23 people in front of me. So after that HUGE wait, I've been sitting in the chair for an additional 15 minutes with no one saying anything to me at all. I'd walk out but then I am deferred. Seriously, this is not the first time that this has happened to me and it's getting really old. Something has to be done. It's bs
Read full review of BioLife Plasma Servicesservice
I was hoping for some clarification on policy. I am a 22 year old healthy male. I was in the Army. And I went to exercise this morning like usual and it was 30s tempere wise so my body wasn't prepared for it so I had some chest pains. So 4 hours after exercising I went to donate and I asked what my blood pressure was and mentioned I was doing strenuous work...
Read full review of BioLife Plasma Servicescompensation
I went in today as a first time donor, I donated 690 ml of plasma, and I was not given compensation for it. I wasted my Sunday afternoon doing this because I needed the money today, all to be given a card that's already been registered to someone else. So I cannot get my compensation, and someone else received the money for my afternoon spent donating plasma.
unethical behavior
I had an appt to donate plasma at noon today. I am a manual register because of fingerprint issues. Anyway, when I walked in there wasn't anyone at the front desk and was not acknowledged when I was clearly seen. I was finally greeted by a very polite young man and he told me I needed to talk to a nurse about my prior protein check. When I went to the back...
Read full review of BioLife Plasma Servicesvery bad customer service
This place is crap! They heard you like animals and have absolutely no empathy for how they treat you. I complained a manager named sarah and she was on the floor laughing and talking about me because I complained about how much blood was coming out if the puncture site. I got defered because the first time the staff forgot to hook my plasma bottle up and...
Read full review of BioLife Plasma Servicesnon compensation for donations
Hello, I'm trying to understand how you allow a donor to donate for 3 months without being compenated for their time as stated. Mr. Henry Price III, he first stated that his original card the strip no longer worked. A card was ordered, no card comes in. Corporate Office was called again, another card was ordered, to this day October 28, still no card. But mind you, he's still faithfully donating. Everyone keep saying there is nothing they can do. You keep saying that a card has been ordered and there is nothing you can do. Do you actually think that this is fair. He has been patient and understanding, and continuing to donate. 3 months is too long to donate and not receive payment. Can someone please help him. This is my husband and I don't think this is right. He donates at the Houston TX Richmond Center.
Thanks
they always say lab work is off, when I reach platinum status.
I've been donating for 2 years now. I'll reach platinum status and every single flipping time I do, they'll say that my protein is low. It's fine when I'm getting less pay but as soon as I go up in pay...BAM, something isn't normal on my blood work. After this happening SIX times, ONLY after reaching platinum status...I'm convinced it's intentional to knock me back down in pay. It's ridiculous! I'm not the only person they've pulled the same stunt on either. I've talked to several others, who have had the same exact issue once reaching platinum status. 😡
Bruises on arm due to employee sticking needle to deep in my arm
At the end of September I decided to donate plasma and the employee poked me way too deep in my arm and I ended up getting sick after that and vomited and felt very nauseous. When I went home my arm hurt but I didn't think anything of it until the next day I saw bruises on my arm. I couldn't even move my arm. For 2 weeks the bruises stayed on my arm and...
unethical treatment of employees
Long Time donor with Biolife. I must say that the West Fargo location treats their employees like absolute garbage. In the 2 hours I was there to donate, I watched the manager team pull aside SEVERAL employees and scold them in front of everybody. Not to mention that their "scolding" was the same word for word, as if they were reading off of a script. I've...
Read full review of BioLife Plasma Servicesplasma donations
I checked in here at 10:50 am it is now 12pm and I still havent gotten a bed. Its ridiculous to sit here for almost 3 hrs to recieve 20 dollars my time is worth more than this and quite frankly I feel disrespected that they think its ok to just be short handed and waste my time... There should be extra incentive for taking this long. Ive done my part to make an appointment and show up on time but im being punished.
Staff member
I asked Alexis if she would change her gloves during my donation because she had iodine on them. She then got upset and said, "We don't change gloves after set up." Immediately after saying this, she snatches off her gloves and says "Fine!" My only concern was that she could potentially pass along germs to me from the previous person. Gloves should be...
Read full review of BioLife Plasma Servicescustomer service
I had an appointment scheduled for 650 I showed up at 657 for them to tell me I was late and they had no more openings for the day. Day before appointment was at 4 to hear I couldn't donate because my pulse was 1 point to high. I drive 35 mins 1 way twice now to be turned away. Today's was total bs and now I'm gonna lose my platinum status because of this and I was there in plenty of time for my appointment you have 10 mins lead way on both sides and I was turned away with 7.
Workers are so rude as well.
discrimination
Biolife made me give information about my mental illness to them from my doctor. Then after they had all of my personal information they declared that I wasn't a "good" candidate because of my Bi-polar disorder. Their actions I felt were unlawful. The date of this incident was 10/18/2019. I would like them to give me all of my information back and delete my account from their computer files.
Read full review of BioLife Plasma ServicesBioLife Plasma Services Reviews 0
About BioLife Plasma Services
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.
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Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 6 6 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 4 4 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 06, 2024 - View all BioLife Plasma Services contacts
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