BioLife Plasma Services’s earns a 2.1-star rating from 789 reviews, showing that the majority of donors are somewhat dissatisfied with donation experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Referred 2 people and didn't get referral fee
I had to referrals that i didn't get my referral fee i talked to someone in management and gave him my name and the names of my referrals he even talk to one of them because we came together and he took my number and said he would call me because he told that the code wouldn't go in and he would call i haven't received anything not even a call i don't want to come back
Donating after having covid
I tested positive for covid 19 on [protected] and was released from Health Dept [protected]. I contacted Biolife (in St. Peters, Mo, where I have been donating for 2 years) after my quarantine, taking my documentation with me. I was told a nurse would call me. I spoke with nurse, who told me I would be contacted back when everything was verified. It is now...
Read full review of BioLife Plasma ServicesYour rules are too strict!
I have been donating over a year. It seems when you get into the higher money, then something goes wrong. I don't have high blood pressure no where near it, but your readings are so high that I have to sit out 5 minutes and try again. I went to my doctor to get medicine for anxiety to calm my nerves down ( only need it for donation). It works some of the...
Read full review of BioLife Plasma ServicesHematoma
So I've been in about 8 times. The first donation was awesome and had NO problems. After that things took a drastic turn. 7 out of the 8 times I've been in they've messed up and had to poke me TWICE EACH TIME. This last donation did me in though. The second to last donation an incredibly INEXPERIENCED young woman seemed to mess up my left vein. Then thi...
Friend referral
I'm filing a complaint because it's been over three weeks that i'm trying to receive the 150 bonus when you refer a friend and if they complete two successful donations it said the 150 automatically goes into your card and that's false advertising and I don't think anyone should go through the same thing I went through I tried calling numerous times nobody...
Read full review of BioLife Plasma ServicesNever paid me on my 1st and 2nd visit. Nobody helping me
The worst service I have ever experienced on 7/21/20 9am shift. They never paid me my bonus for my first and second time and I'm already going to quit coming here because nobody talk to me when I walk to the front doors they asked me to sit down. I actually think they need to hire more people because they were just empty. I even heard their own people...
Read full review of BioLife Plasma ServicesCustomer service
The receptionist at the Centerville Hwy center named Shaundra was very rude and unprofessional. While she refused to process someone who was 10 minutes late for an appointment, she then rescheduled another person's appointment for the same day and time and the person was basically a walk in while the other young lady was only 10 minutes late and a new...
Read full review of BioLife Plasma ServicesCustomer service
I have haf some bad hurtful experiences at this location and went through the chain of command the manger (Ashley) whom would not listen to me on how I was treated by the employee and even lied on on today 07/102020..prior to this event I was left with a needle popping out my arm and blood every where when a employee left herr station to get help on...
Read full review of BioLife Plasma ServicesI am complaining about lack of communication at the richmond center
I called the Richmond center to ask them could I still be a new donor at there center if my information was at the other center. The lady tells me I can but I'd have to have my information transferred over. I did was told to check back with Richmond, I called the next day, and was told all was well. I set up an appointment the next day only to call the day...
Read full review of BioLife Plasma ServicesSPE Test
I received a low protein count on a routine SPE test. I waited a week took another SPE test which came back normal eight days ago. They keep telling a doctor has to sign off on it. I was told he was going to be 7 days ago and would look at it and I would get a call back. I'm still waiting. I keep calling to check if the doctor as signed off and I kept...
Read full review of BioLife Plasma ServicesIntake
I couldn't find my SS card, but had other ID. The girl wouldn't take me, but another woman came in with a friend who lived out of state and allowed that woman to use her friends address, didn't ask her for her SS card, just told her to mail something with her name and friends address in or bring it next time. She could have asked me to bring in my SS card on my next visit! The girl doing the check in allowed a person to lie about where they lived, but wouldn't take me?
POOR CUSTOMER SERVICE, staff is untrained, well they learn on you, OUCH. UNSANITARY CONDITIONS, especially during Covid. Very Lazy staff, very rude and the management there (IN LAYTON UT) seems non existant. VERY unimpressed, the staff had no consideration as to donor, or the time they keep them.
Discrimination
While working at the BioLife facility in Cordova TN. I experienced racism on a daily basic. We traveled to Texas to opening a new center in Cordova. When we arrived back to Cordova Tennessee. The black people were overlooked on lead and management positions. They gave positions to people with no experience. We had to train people who had been a the job for a month or so. The racisms was so intense, I hated coming to work.
Read full review of BioLife Plasma ServicesService Horrible
I came today on June 19, 2020 to my appointment at 10:55 AM Add to bio life plasma in Osceola county Kissimmee Florida after the whole intake process I was given a seat which was near where the aisle is where everyone walks by which is not social distancing nor should I be near a wall where phlebotomist and donors pass by me every few seconds which one of...
Read full review of BioLife Plasma ServicesInitial screening
I waited for almost 3 hours during my initial screening only to be told that I had to be deferred because how I answered a medical question. The question was about sleep apnea and I answered it within the first hour of my visit. However, I was forced to wait for an additional hour and a half for a nurse to tell me that she needs a doctor's statement about...
Read full review of BioLife Plasma ServicesTold to remove my face mask
On 4/5/2020 at 11am I went in for my appointment to donate for the first time at the lewisville, tx location. I was nervous to begin with leaving my home and going into a public building. I was shocked that they told me to remove my face mask, which is now recommended by the CDC for everyone to wear because of the Coronavirus. They said it is the company's stance to not allow masks in the facility. Most of the employees did not have any protection on except for a few behind the desk that wore face shields. I was uncomfortable staying and told the manager that if I can't wear my mask then I would leave and she suggested coming back another time. So I eft! It's just blows my mind that the company is not more careful about protecting their employees and the donors coming in. One excuse is they take your temperature when you walk in to make sure you don't have a fever. Which is ridiculous because some people are asymptomatic and it can take days for a fever to appear after contacting the coronavirus. Clearly the image of the company is more important than the safety of the people!
Management
hello my complaint is against Biolife Plasma center in Tucson, Arizona on east Golflinks road my wife and myself have been donating plasma for over a year now twice a week at CSL plasma center we have had absolutely no problems what so ever with the staff in the year we've been donating but when Biolife Plasma came to town we wanted to give them a try plu...
Read full review of BioLife Plasma Services and 1 commentMistreatments - needle insertion
I went to Biolife Riverton three times in the row to donate plasma. I was attended for technicians, even so they missed the needle in my veins causing pain and problems. Nobody cares. I have talked with the technicians to be careful, but they don't care about us. They cause bruises and because of bruises I can not donate next time, so I am paying due to the lack of responsibilities/ lack of skill of others.
I tried to talk to a leader tech about this subject, he despised my complaints. Should I look for another plasma donation center?
refuse to compensate me
They offer a referral bonus to donors and I've donated on numerous occasions. I referred someone and the unprofessional staff supposedly wrote my name and the person I referred names down ..the person I referred still donates and I've never been paid my $50 bonus for referring them. This is poor business practice and if I can't get my compensation today...
Read full review of BioLife Plasma ServicesNeedle insertion
Okay so I have never written a complaint in my life before this one. I really did not want to but I feel like this is for the better health and safety of not only mine but other's as well. This is my second time donating, the first time there were no problems other than it was lengthy. I know the problems that can happen with selling plasma. I've read about...
Read full review of BioLife Plasma Servicespayment
I have been donating for quite a while now. I donate twice EVERY SINGLE WEEK. Yet, even though it states that I get paid a certain amount of money, I never do. Now instead of the $70 that I was suppose to get ( even though I'm suppose to get $90) they gave me $55. I don't understand and I've called numerous times and no one will help me. The staff is great...
Read full review of BioLife Plasma ServicesBioLife Plasma Services Reviews 0
About BioLife Plasma Services
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.
Overview of BioLife Plasma Services complaint handling
-
BioLife Plasma Services Contacts
-
BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 6 6 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 4 4 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
-
BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
-
BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
-
BioLife Plasma Services social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 17, 2024
Most discussed BioLife Plasma Services complaints
Deferred permanentlyRecent comments about BioLife Plasma Services company
Loyalty
Radcliffe Cardiology
1 review
Piedmont Now
10 reviews
TestStripZ
10 reviews
San Luis Ambulance Service
1 review
My Practice My Business
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.