BioLife Plasma Services
Reviews and Complaints

Today on Christmas Eve I got up early and I went in for my second donation for the week which everyone knows is the biggest payout day and to my surprise they told me I was not able to donate without having my doctor sign a note. Well first I knew about this being needed! It takes me a half hour to get to Biolife so wasted time and wasted gas plus spending 20 minutes in 10 degree weather waiting for doors to open. Plus not to mention I was counting on that money for Christmas! I have been a loyal donor for several years now and so very disappointed!

They totally f___ed up my blood test. Either the staff or the lab that tested my blood must have cross contaminated or mixed up my sample. They sent me a letter indicating I was HIV positive. Fortunately I followed up with my primary care doctor and everything tested NEGATIVE. They also reported their false results to the health department. Now I have to get that fixed. They cost me more than it was worth. BE CAREFUL people. Oh and by the way, I am not gay, I have never used IV drugs and have been faithfully married to the same person for over 30 years. These kinds of mistakes could end relationships

I filed two complaints on 12/16/2022 and 12/18/2022. I further emailed a summary of both complaints on 12/18/2022. I then called and filed on the phone with a reference number:

Dear Mr. Collins,

Yes, the interaction number is 399788.

Thank you for contacting Takeda Medical Information.

Sincerely,

Rebecca Wilson

Takeda Medical Information

I feel I am being ignored by not receiving a timely responce of any sort from BioLife Plasma Services, while I continue to lose compensation per week. I am being force to use outside sources to remedy unprovoked Sexual Harassment and Malicious Intent toward me in a business environment. It appears I was taken seriously at the time or now after I reported on 11/05/2022 or now after filing four Complaints over the same issue. I should not be expected to wait on procrastination while loosing continually further compensation.

The Fargo location in Fargo North dakota. I had in abnormally long egregious weight to be hooked up to the machine. After basically being told to just sit and don't move for half an hour 40 minutes. Finally get hooked up to the machine. I make it to right around 250 ml and I really had to go to the bathroom very badly. Couldn't take it so I asked if I could be disconnected. To which I was told that I am now permanently deferred because I had three early disconnects in 2 months. And then they preached and claimed that I make it so they can't do their job? I have watched them cut staff in half. The staff that remains are callous snotty. Less than helpful. Treat donors like crap. And love to threaten with deferrals. I am totally fine with switching to West Fargo or Moorhead locations. I just don't see why I have to be punished with a permanent deferral. When after speaking with the nurse the nurse said she saw no reason why I should be deferred. So this is purely management abusing power. For no reason

On 11/05/2022 I was finishing out a promotion and I was contacted by Biolife for the promotion. It was my 7th donation out of 8 for the promotion. At the screening I was first asked during the 7th donation my name and last 4# of my ss# by a Male employee. I State Richard Collins and the last 4#. He then asked me, " Do people call you Dick?" and he and a famale employee standing next to he and two donors behind me all began to laugh. My reply was a shooked longated No. This made me feel uncomfortable, angry and sad all at the same time. I am 61 years old and sitting there while much younger staff and much younger donors are making fun of me. During the donation and kept thinking about it, I quietly reported to the attendant that prepared me for the donation. She too laughed and I ask to speak to a supervisor. As she explained the issue to the Floor Lead across the room from me, they both laughed. She then came over to me and asked for my concern. When I told her, she left the floor and came back then stated the Male employee that said that to me was spoken too and after I finish donating to see the Manager. The manage state in part in her office, the I was taking the issue too hard and that Dick is another name for Richard. Then what was so funny about asking me about a nick name if sexual intent was not behind the question? Everyone laughted at me.

Today 12-16-2022 I went back and lost the last compensation on my 8th donation on the promotion. When I tried to donate a message on the screen said see staff before continuing. The same Manager blocked my donatetion process to take my back to the same office and stated that she wanted to discuss my Attitude from my last visit and said I was unprofessional on how I handle the entire issue. The issue was not taken seriously when I first reported it, to where I asked for the names of the all 4 staff member and I was refused. I called the police to retrieve the names and after an hour I called back and an Officer was injured on another call and I canceled the call. I dialed [protected] twice and my calls was dated and verifiable. This is the briefest I can be due to the fact a lot more insults where made toward me even after I dropped the issue and now I am blocked by the Manager from donating as I continue to lost more compensation if I don't agreed with the Managers point of view. I will seek legal assistance if a solution or remedy is not conculsive. Center Location: 813 Bethal Rd. Columbus Ohio

Both times are approximately between 3 and 6 pm. est.

There is a lot more that happened then what was stated here.

No cuss words at all where exchanged by either side or by anyone. The same Floor Lead was present during my first office visit and a Supervisor the second office visit.

i have been a loyal donor for about 2 years...my last session i was given a form for my heart doctor to fill out,at one time had a irregular heartbeat,when i gave back, he had listed...from my health history...i have had, over 5 years ago,minor skin cancer (squamous cell carcinoma )also with my last physical only few weeks before i was given a prescription for advorastin, and unforunately i didnt disclose these,the skin cancer was minor and YEARS ago...opun seeing this the VERY RUDE older nurse with blonde hair, said i was Not a Trustworty person and i didnt care about the well being of donating , so terminated me from donating any longer...this is NOT a way to speak to people...

Was providing plasma donations to Bio Life in Livonia, MI. First two visits were fine donating. On third visit once the needs was inserted a hematoma formed in right arm. Put ice on it and wrapped. Used left arm for donotion and for 4 and 5 donations. On [protected] I had a 6:45am appointment. Tech inserted needle in left arm for donotion and didn’t put it in right so he pulled it out. Then goes to my right arm and I told him I had a hematoma on that arm two weeks ago. Taps the needle anyways. 25% into plasma process blood starts coming out where needle is and a large bump forms on my arm. I had to get the techs attention that I was bleeding. He pulls the needle out and wraps my arm. Calls nurse (who took her time) and tech starts taking vitals on me. Another tech says that’s not necessary and my tech stops taking second round of vitals. Then nurse comes by and just says put ice in it and she didn’t know you didn’t have to take vitals. The. Told I had to stay there for 30 minutes, which I did, no looked at my arm again nor any followup.

On December 7th 2022 at approximately 430 I went in for a physical, having not donated since July of 21'. Physical went well, I was well hydrated and protein/iron levels were great. My donation started out normally, but as soon as I started getting the saline/anticoagulant, my nose started to get really congested, my throat felt itchy and weird, like it was closing. I couldn't breathe. My eye started to swell, and within minutes was completely swollen shut. I had a tech and nurse there within seconds, but the tech was insisting he finish the saline solution, to which I was adamant be stopped immediately. My husband was called and had to leave me 4 children home to rush to pick me up, he had no idea what was going on. At this point, I was wheezing and could hardly breathe

I thought I was going to die.

My husband took me to the emergency room, I was given an IV with steroids, histamine blockers and Benadryl. It was awful . I felt sick, and like I was going to die. Doctor's and nurses were inattentive. My eye has been swollen for days. The prescriptions given to me have been hell to take. And I've been miserable. My husband had to miss work to help take care of my kids.

No es primera vez que Dino en esta locación donde todos eran tan amables y respetuosos, hoy regrese a donar después de varios meses y el chico Rimmie fue súper grosero y altanero por preguntarle después de 2 horas esperando si ya era mi turno. Me grito que si yo no lo veía haciendo algo y me dijo que si quería me fuera fue muy vergonzoso y falta de respeto. Y el se regocijó riéndose por haberme hablado así con el resto de su staff, otra chica respondió a mi pregunta, pero además el se acercó a seguir diciéndome cosas. Creo me trato así por ser latina. De muy mal gusto

Location: Biolife Plasma in Del City, OK

Date: Saturday 11-19-2022

Time of Appointment: 11:40 AM

When I first started donating here, this place was one of the best. The service was fast and the staff were professional at every level. Not one of them had a problem getting a proper stick and tapping my veins.

I took a break from donating and came back, and it's like they went out and hired a bunch of trade school dropouts who don't know what the hell they are doing. One of the so-called phlebotomists at the clinic asked me, and I quote:

"Do you have a vein in your left arm?"

I had to ask her to repeat the question to make certain I heard it correctly. I did.

I won't be back. I won't recommend the place to anyone else, either.

I went to my local Biolife on 11/15/2022 for my first appointment which I knew was going to include a physical. My only problem is that I went through the entire physical and was at the point where I was ready to donate when I was taken to a phlebotomist for them to check my veins. They checked both arms and said that there was a usable vein in my right arm, but since the one on my left arm wasn't easily accessible, I would not be able to donate and would need to wait 15 days before I could come back and try again. When I asked why it was that they couldn't use my right arm, I was told that it seemed I was dehydrated (which is hardly possible since I had drank over my bodyweight in ounces of water) and that I needed to build arm muscle before they could access my veins. I would understand being deferred for a few days so that I could rehydrate if that was actually an issue here, but the comment on my muscle mass was uncalled for as I am an average sized, healthy female and have never had issues donating plasma at other organizations before. The last blow was that I was told that if I decide to come back to try to donate again, I would have to redo the entire physical. I'm not sure what the 15 days was meant to do, but the fact that I was there for over an hour and a half just for them to scrap everything from the entire appointment was very frustrating, especially when the wait time until my next possible appointment is so long.

I registered at BioLife in Universal City, TX as a plasma donor in August of this year. The form was asking if I had cancer in the past, which I answered truthfully with yes.

The nurse told me to contact the hospital where I had the melanoma surgery and ask them to fill out a form. The former "CTRC" (Cancer Treatment Research Center) in San Antonio, TX is now called University of Texas Health Science Center. I contacted them and was told that this record has been destroyed since the surgery was back in 2005. Digging deeper on the web, I found that hospitals in Texas destroy patients' records after 7 years.

This was a simple removal of a melanoma on the right side of my right knee with no chemo applied after that.

Now I'd like to know why this disqualifies me from donating plasma. Is it just because the hospital doesn't have the record anymore? Which isn't my fault!

Or is it just regulations? The surgery was 17 years ago and I am still alive.

Sincerely,

Michael Mankoschewski

This place doesn't accept any walk ins. And was told by the manager that they are the busiest center when it's clear after all my experiences at other donation centers, that they haven't seen busy! Considering the 40 min drive I took and the lack of accommodation here, this place deserves a zero star! New donors should be prioritized and walk ins should be taken ..like every other location!

From top to bottom very unprofessional. People don't even show up to work. Very long wait times for people, workers that seem they don't even want to be there. I get emails everyday from BioLife then I go on the [censored]ty app and there are no appointments available for 60 days. Come on get your stuff together unless it's because your a Japanese company and don't care about us. Everytime anyone calls no one ever answers the phone. Kinda like walmart

I donated for the 3rd time at the Joliet location on Sunday 10-30-22 & only got $40 for that donation. I should have gotten $140 but they are saying I didn’t complete my donation & I sure did! My number was something like 855 and The machine stopped at around 810 because it detected fatty in the blood so the nurse came over she documented it told me that this can only happen four times and then she started the machine again and I finished my donation. I remember it being like one point over when I finished so I know for a fact I completed my donation that day. nobody at that time told me that I did not finish my donation or anything. So I go home and check my money & I only got $40. I called on Monday & Tuesday all day and nobody answers the phones and i left a message & nobody called me back.. I go in on Wednesday , November 2nd to dispute this and the lady at the front desk keeps telling me I didn’t complete the donation when Im positive I did. I got ripped off completely