BioLife Plasma Services
reviews and complaints

After finishing the kiosk questions I went to the rest room. As I proceeded to get back in line I was told to go to the back behind people that finished the kiosk after I had already completed it. My fellow donors who knew I was in front of them before using the restroom were fine with Me getting back in line where I was supposed to be. The person screening named Jasmine in a rude manner told Me I couldn't get in the screening line where I was initially even though the donors behind Me said it was okay. There should definitely be a notice somewhere in the building! A notice stating that if you leave the line for any reason even to use the restroom you have to get in the very back.

I've been donating for a few months, and donate most of the proceeds to charitable orgs. Twice i've had to endure 3-4 needle sticks in one sitting, with the staff insisting to swap arms. This severely bruises my arms to the point where I cannot donate within a few days. The head nurse and another nurse were completely unprofessional with me following these incidents. Insisting that I eat snacks that I indicated that I cannot have, accused of being difficult, and told twice that I do not listen... And that if I do not comply, then I will not be able to donate. I was also told that he had me "marie" for the only other incident that occurred for the same issue. The two bad needle sticks resulted in the machines not being able to process the blood. It also causes the patient pain. All they wanted to do was get everything they could from me that they could. Very unprofessional... And I will be on all social media to inform potential customers of what to expect from this organization. I was treated as an alcoholic and drug user type personality, and it's sad! Thank you for the time. I will be reporting to all social media and the bbb.

I want to donate again but I want to use a returning donor coupon but the only coupons I can find are new donor coupons I have found returning donor coupons but when I put them in the app it says not found I don't want to go in and then get all the pretests done and not have a working returning donor coupons cause then I won't be considered a returning donor Where do you find returning donor coupons that really work? So I won't go back until I get the right coupon it's ridiculous

I am a donor in Oklahoma City's facility my car was damaged by another donor intentionally and yet BioLife refuses to give up the video so that I can prosecute the man who damaged my vehicle. But then I find out that the two workers who were Amazed by another donor we're not allowed to prosecute either. So my question is why do you allow criminals to get away with crimes at your facility my daughter works there her car was hit you refuse to give video so that she can prosecute the person who her hit her car. People that work there are getting assaulted and maced by other donors and no one is doing anything why is this okay I understand HIPAA laws but HIPAA laws shouldn't matter when you commit a crime against others.

I donate Monday 01/09/2023 at 7:00pm in this location 1301 E Osceola Pkwy, Kissimmee, FL 34744 wen I got service one girl help me I do t remember her name she can’t find my vein in my right arm she try different angles she hurt me a little but she can’t find the veins ,when she call her friend Karina she try again but this time Karina hurt me even more and I let her now that what she is doing is hurting me and she continue when she finish hurting my arm she proceeded to use the other arm but at that time I couldn’t move my right arm, i was unable to work for 4 days my arm was immobile and in terrible pain and i lost 600 dollars income because of a bad procedure, I try to talk to the manager and she said that the questions in the beginning is letting me know this maybe occur and I let her know this is only a mal practice because they make the wrong decision they can use ma other arm instead of hurt me and this can be more dangerous if they don’t hired experience and professional workers.

They have a $1000 in 8 donations coupon when you go in if they can only find one vein they tell you that they cannot take you even though any other plasma's location can take you with 1 good vain then they tell you when you come up next the coupon has expired so you never get that $1000 they drop it down from a 110 for your 1st visit to $70 for your blood No way my blood is worth way more than that! Great customer service but bad scam going on here!

i was deferred indefinitely about 14 years ago was never told why. went back a few years ago and found out it was do to a testing for something medically that i have never in my life been diagnosed with. I would like to know how to get this fixed i have medical records to prove i have never had this medical condition and i would like to be able to donate again.

Worst customer service ever! Will never ever go back. Manager at my center just thinks you are a piece of crap. Asked for a District Manager to call me and explain to me about an issue and was told by [censored]'t manager that since I need to speak with a D.M. I was not welcomed back to biolife because of their serious mistake and it sounds like instead of getting reprimanded for the mistake it would be easier for them just to deny this loyal donor from coming back just because I wanted to speak to someone higher outside the location because they could not provide me the information on my issue. Terrible and treats you like you are way below them.

I decided too try BIOLIFE as I got a promotion and needed the money badly. It took me 30 mins too get to the place and another 2 hours too get registered and I had too see the nurse after all that she denied me too donate over my medications that are not on roster or the list to deny me. I’ve been on the same medications for a long time I’ve donated at CSL for the past two months on the same medication. I asked her too print me out the list she said she seen it on too show me and she denied me. I feel she was being biased because I take opiates. I’m very upset. She cost me $500 for 4 visits! I’d like too get paid.

Today on Christmas Eve I got up early and I went in for my second donation for the week which everyone knows is the biggest payout day and to my surprise they told me I was not able to donate without having my doctor sign a note. Well first I knew about this being needed! It takes me a half hour to get to Biolife so wasted time and wasted gas plus spending 20 minutes in 10 degree weather waiting for doors to open. Plus not to mention I was counting on that money for Christmas! I have been a loyal donor for several years now and so very disappointed!

They totally f___ed up my blood test. Either the staff or the lab that tested my blood must have cross contaminated or mixed up my sample. They sent me a letter indicating I was HIV positive. Fortunately I followed up with my primary care doctor and everything tested NEGATIVE. They also reported their false results to the health department. Now I have to get that fixed. They cost me more than it was worth. BE CAREFUL people. Oh and by the way, I am not gay, I have never used IV drugs and have been faithfully married to the same person for over 30 years. These kinds of mistakes could end relationships

I filed two complaints on 12/16/2022 and 12/18/2022. I further emailed a summary of both complaints on 12/18/2022. I then called and filed on the phone with a reference number:

Dear Mr. Collins,

Yes, the interaction number is 399788.

Thank you for contacting Takeda Medical Information.

Sincerely,

Rebecca Wilson

Takeda Medical Information

I feel I am being ignored by not receiving a timely responce of any sort from BioLife Plasma Services, while I continue to lose compensation per week. I am being force to use outside sources to remedy unprovoked Sexual Harassment and Malicious Intent toward me in a business environment. It appears I was taken seriously at the time or now after I reported on 11/05/2022 or now after filing four Complaints over the same issue. I should not be expected to wait on procrastination while loosing continually further compensation.